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Self-service, chatbots and AI in housing
- Type HQN Event
- Venue etc. Venues 11 Portland Street Manchester M1 3HU
- Start 18 Oct 2019 09:30
- End 18 Oct 2019 12:30
HQN has teamed up with AI, chatbot specialist Fuzzlab and global technological solutions company Sigma for a practical workshop explaining the benefits and risks.
The robots are coming...so how can housing providers use them to help deliver better services?
When implemented well, chatbots and Artificial Intelligence have the potential to generate a positive user experience and huge benefits for customer teams.
But understanding how and where to use them is key, especially when accessibility for excluded and vulnerable users are key considerations.
HQN is teaming up with AI and chatbot specialist Fuzzlab and global technological solutions company Sigma for a workshop dedicated to understanding the new technology and the potential it offers, as well as the possible pitfalls.
- Demystifying AI and chatbots – a jargon busting, not too technical overview
- Customer service chatbots in social housing – the art of the possible
- Things to consider when implementing self-service and chatbots
- Sigma – usability and accessibility research and best practices
- Cool demonstrations.
There will be a networking lunch included after the event.
This is a free event.
Registration will start 30 minutes before the first session and refreshments will be available.
Please note that timings may be subject to change.
In partnership with:
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Cancellations and substitutions:
A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.
Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.