Download the app

Download the app

Back to the list

Self-service, chatbots and AI in housing


 Self-service, chatbots and AI in housing

HQN has teamed up with AI, chatbot specialist Fuzzlab and global technological solutions company Sigma for a practical workshop explaining the benefits and risks.

The robots are how can housing providers use them to help deliver better services?

When implemented well, chatbots and Artificial Intelligence have the potential to generate a positive user experience and huge benefits for customer teams.

But understanding how and where to use them is key, especially when accessibility for excluded and vulnerable users are key considerations.

HQN is teaming up with AI and chatbot specialist Fuzzlab and global technological solutions company Sigma for a workshop dedicated to understanding the new technology and the potential it offers, as well as the possible pitfalls.

Sessions include:

  • Demystifying AI and chatbots – a jargon busting, not too technical overview
  • Customer service chatbots in social housing –  the art of the possible
  • Things to consider when implementing self-service and chatbots
  • Sigma – usability and accessibility research and best practices
  • Cool demonstrations.

There will be a networking lunch included after the event. 

Free event!

Book now

Note: Questions marked by * are mandatory

Please provide details of all delegates attending
Delegate Name Position Email Address Fee Payable £

Meet at…

Further information

Delegate fees:

This is a free event.

Registration will start 30 minutes before the first session and refreshments will be available.

Please note that timings may be subject to change. 

In partnership with:


Map and Directions:

Click here to download directions to the venue


Click here to download the programme

Cancellations and substitutions:

A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.


Our conferences, seminars and workshop events consistently receive top satisfaction ratings from delegates. Click here to take a look at some of the recent feedback.

Terms and conditions link

To read our terms and conditions please click here.