1 day





Suitable for:       All What does this mean?

Emotional intelligence (EI) is our ability to perceive, control and evaluate both our own and others’ emotions. People with high levels of EI can better manage their own impulses and behaviours enabling them to communicate with others more effectively, manage change well, solve problems and use humour and personality to build rapport.

EI is a highly valued skill in every workplace. Our fast-paced highly interactive course is designed to enhance and develop skills that will give immediate workplace transfer benefits and a high level Return on Investment (ROI). This course will give the tools that are needed to be emotionally intelligent in the workplace.

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    Key benefits and course objectives

    • What emotional intelligence is and the core skills in work and relationships
    • Specific ways to practice and improve emotional intelligence
    • Mastering emotions that negatively influence decisions and actions
    • Practising high EI responses to scenarios that challenge most
    • Tune in to conflict-driven emotions and resolution
    • Identify how EI skills impact on day-to-day team functions: emotion awareness and management, internal and external relationship management
    • Work with strengths appreciatively and embrace emotional uniqueness positively
    • Practical tools to take away and put in place
    • Develop a plan to connect more deeply with your employees and your peers.

    Course outline

    • Emotional intelligence – the key to excellence
    • What is EI?
    • The four skills in EI
    • Emotional awareness
    • Am I assertive?
    • Get a grip on anger
    • Relationship management
    • Understanding emotions
    • Testing levels of EI using the
    • Emotional Quotient inventory (EQ-i)

    Who should attend?

    Everyone who wants to improve their EI skills and gain the skills needed to make them more emotionally intelligent in the workplace. Everyone who wants to manage their impulses and improve communication with others.

  • Our trainer

    Sharon Bryan is a highly accomplished and qualified lifelong learning trainer, coach and development consultant with over 20 years’ experience of working with the social housing sector. Coupled with her experience of learning and development delivery and working through transformational change, she has developed an approach that is person-centred, participative and highly interactive. With a practical eye for detail and people she is able to simplify complexity, making it applicable, relevant, and fun. As a licensed Master NLP practitioner and MTQ48 Assessor her flexibility and range of delivery techniques give an added dimension to her courses.

We can bring this course to you.
If you have five or more staff interested our in-house training offers great value for money.

Complete the form below and we’ll be in touch.