1 day


Live virtual



Suitable for:       All What does this mean?

Meeting the needs of domestic abuse victims from a social housing provider perspective – updated for the Social Housing White Paper

Reducing or eliminating domestic abuse starts by increasing awareness and improving practice across all sectors. Training frontline staff to systematically enquire, identify and respond to domestic abuse significantly helps in increasing early identification.

Awareness of domestic abuse is a critical element of the safeguarding responsibilities across the social housing sector. Most providers already recognise their duty of care to raise awareness, recognise indicators, record accurately, refer to appropriate agencies and report suspicion and disclosure of concerns to protect individuals from harm, prevent risk and promote welfare.

The Social Housing White Paper reinforces this and highlighted the important role landlords place in ending domestic abuse.

This interactive training course is designed to assist professionals to understand domestic abuse, consider your own approach and address the issues and challenges that you face when dealing with those clients who are experiencing domestic abuse.

  • Read more

    What this course covers:

    • Exploring aspects of abuse
    • What do we mean by psychological abuse?
    • Who are the victims?
    • Exploring our own assumptions
    • Increasing frontline staff sensitivity to potential signs of domestic abuse
    • Ensuring an appropriate response when abuse is disclosed
    • Exploring safety issues
    • Ensuring your policies and procedures are robust
    • Approaches to multi-agency working.

    This course is a must for all staff including managers, team leaders and frontline staff, particularly those who work within:

    • Housing management
    • Call centres
    • ASB units and teams
    • Responsive repairs
    • Estate services
    • Income management
    • Supported housing.
  • Our trainer

    Tahira Hussain (MBPsS), has extensive experience working in the statutory and voluntary sector. She had a 22-year career in social work, mental health, community development and housing. Having worked in the social housing sector as part of an equality and diversity unit, Tahira has a successful track record in consultancy, training and project management. She is a graduate member of British Psychological Society (BPS) and the British Association for Behavioural and Cognitive Psychotherapies (BABCP). She has worked as a mental health professional practitioner for a number of NHS Trusts nationally and is a private therapist providing assessment and treatment services to individuals, legal firms, schools and corporations. She is a qualified trainer on safeguarding, professional boundaries, equalities, stress management and personal development. As a freelance consultant her clients include local authorities, the education, health and housing sector nationwide.

  • Testimonials
    • “Excellent trainer!”

      Notting Hill Genesis
    • “Very well delivered. Thank you very much.”

      Norwich City Council
    • “It gave me Knowledge of what to look for and how to react.”

      Cobalt Housing
  • Price and booking


    Ticket Type Price Spaces
    Delegate ticket - Multi ticket pricing and member discounts will be applied at checkout £275.00
    Attendee 1

    Registration Information

    Booking Summary

    x Delegate ticket - Multi ticket pricing and member discounts will be applied at checkout
    Total Price

    If you experience any issues when submitting your booking, please email [email protected] with the name and date of the session along with the delegate name(s), email address(es) and job title(s) and we’ll process the booking for you.

  • Cancellations and substitutions

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected] Otherwise, a cancellation fee of £60 plus VAT will be chargeable. If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance. Cancellations must be made in writing, and will be acknowledged by HQN Limited.


02 July 2024
10:00am - 3:00pm
Book now

04 October 2024
10:00am - 3:00pm
Book now

We can bring this course to you.
If you have five or more staff interested our in-house training offers great value for money.

Complete the form below and we’ll be in touch.

We can bring this course to you.
If you have five or more staff interested for this course date, our in-house training offers great value for money. All you need to do is click the in-house tab and drop us a message.


Making a booking:
Step 1: Select the number of delegates you would like to book on this session
Step 2: Complete the delegate details
Step 3: Check the details, tick the consent box, and press the book now button
Step 4: Member and multi-ticket discounts will automatically be applied on the next page
Step 5: To use a coupon code please enter this at the top of the checkout page by clicking on the link
Step 6: Complete the booking details
Step 7: Confirm your booking.