How to make the necessary changes in culture, behaviour and approach and move from reactive to proactive, from inferring blame to taking responsibility.
Reports from ITV and the ongoing Grenfell Tower inquiry show the need for change – residents should expect a safe and decent home and have confidence and trust in their landlord. Whatever the root causes, we know that damp and mould have a significant impact on residents who experience it. Can we really say that we are doing enough?
Not specifically prompted by the negative media coverage, but timely nonetheless, the Housing Ombudsman published their report last Autumn – Spotlight on damp and mould – it’s not lifestyle. It highlighted that organisations need to adopt a strategic response to damp and mould, particularly in the context of decarbonisation.
And, alongside that, a change of attitude is needed – shifting from “blaming” the issue on how tenants live in their homes to proactively investigating complaints.
Hear from the Housing Ombudsman about the key findings of their report, including some really practical recommendations for action across all levels.
Find out how ForHousing is taking a proactive approach – listening and taking on board feedback from tenants to make service and process improvements including:
- Ensuring a member of staff is sent out to investigate every complaint about damp
- Recruiting a dedicated, in-house team to oversee all damp repairs and make sure they are high priority
- Upgrading their digital software so they can update progress at each stage of the job and tenants are able to track this from start to finish.
As always – there will be plenty of time to ask questions and share your approaches and experiences.
What will you take away from the session?
- An understanding of the complex causes of damp and mould
- Insight into how to develop a strategic approach to tackle issues of damp and mould effectively
- Awareness of what needs to be considered when developing decarbonisation programmes
- How to develop effective monitoring to track progress when dealing with instances of damp and mould
- How to proactively listen and take feedback on board from tenants.
The impact of damp and mould on anyone living with it is great – distress, inconvenience, disruption, concerns about health and well-being. A step change is needed in how landlords tackle the problem.
It will take you through what you need to know and understand and what to do to put things right.
- Debbie Larner, Lead Associate, Asset Management Network
- Rebecca Reed, Head of Insight and Development, Housing Ombudsman Service
- Lee Ferendenus, Strategic lLad for Maintenance, ForHousing
- Henry Terefenko, Project Director for Maintenance, ForHousing.
Price and booking
* Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts. Please call 01904 557150 for more information.
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