1 day





Suitable for:       All What does this mean?

What next for income management and tenancy sustainment?

Recent months have placed new demands on everyone’s resolve and initiative. Housing providers have had to move swiftly to adapt to radically new ways of working in an extremely uncertain landscape.

But crises can also yield opportunities, not least to reflect and refresh what we do and how we do it. This has been happening right across the housing sector.

Now’s the time to share all the emerging learning and best practice.

Facilitated by HQN Associate, Tony Newman,  this workshop is a great opportunity for managers to get together, take stock and share learning, ideas and practical tips.

How has your income management service adapted?  What will the future service look like?

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    We will look at:

    • What have we learnt under lockdown?
    • What worked well? What would we do differently?
    • Where are the emerging challenges? What can we do about them?
    • How do we reshape our services to meet those challenges?
    • How do we strike the performance balance – maximising income and supporting tenants affected by the COVID-19 aftermath?
    • What are the “golden rules” of income management that can help us to navigate through future changes and possible crises?

    Is your service ready for the post-lockdown world?

  • Our trainer

    Tony Newman is an independent project manager, consultant and trainer. He has over 40 years’ experience across a range of industries, in the private and public sectors, including extensive experience in social housing.

    Tony’s work centres on helping clients to maximise income and improve services to customers, especially supporting the financial wellbeing and independence of vulnerable people.

    Tony studied psychology and philosophy at the University of Stirling and maintains an interest in communication and behavioural science, which he incorporates into his work.

    Tony designed Housing Quality Network’s income management and financial inclusion toolkits and leads on HQN’s unique accreditation service for income management. He has conducted many improvement projects and inspections and has a track record of supporting clients to improve performance in challenging environments.

    Tony is a member of numerous professional and representative organisations. These include the Chartered Institute of Housing, Chartered Institute of Credit Management, the British Institute of Learning Disabilities, the Project Management Institute, the Housing Studies Association and the Financial Health Exchange.

    Since 2011, Tony has been a visiting lecturer and tutor at the University of Salford and is an associate of the University’s Sustainable Housing and Urban Studies Unit.

We can bring this course to you.
If you have five or more staff interested our in-house training offers great value for money.

Complete the form below and we’ll be in touch.