Earlier this year the End Our Cladding Scandal (EOCS) campaign group published a new report on housing associations and building safety.

We take a look at the findings and how to put things right.

  • Read more

    Dereliction of Duty: How housing associations failed leaseholders trapped in the building safety crisis.

    The document made for sobering reading:

    • The number one recommendation coming out of the report was that housing associations needed to dramatically improve the way they communicate with their leaseholders
    • Several other recommendations were also linked to communications and transparency.

    This workshop will take an in-depth look at the findings of the Dereliction of Duty report to understand the issues raised and provide a framework for delivering clear and consistent messages to households living in leasehold properties.

    What will be covered?

    • Hear from the end our cladding scandal campaign’s research about what leaseholders expect from their housing association
    • Find out how to approach Section 20 consultations with leaseholders – know the legal requirements, potential pitfalls and best practice
    • Get practical guidance on how to start to improve your communications and get a chance to work with other delegates to identify your first steps
    • Hear how others across the sector are making leaseholder engagement work and what can we learn from them.

    This workshop is essential for:

    • Leasehold/shared ownership teams working in housing associations and local authorities
    • Resident engagement teams
    • Communications professionals.

    What will you will take away from the event?

    • An understanding of what residents feel is going wrong with leaseholder communications
    • A framework for clear and consistent communications with leaseholders.
  • Our speakers

    Bobbie Hough, MD, Hough Bellis Communications

    Bobbie is an expert in strategic planning and crisis communications and has worked with some of the UK’s most recognised brands overseeing successful mergers, high profile media campaigns and managing crisis scenarios.

    He works with companies to help align communications and business strategy, transforming high level plans into measurable results.

    He also supports the charity Arthritis Research UK to lobby Government on key issues.

    Sue Fox, Senior Consultant, Hough Bellis Communications

    Sue Fox is an associate with Hough Bellis Communications and has over 30 years’ experience in the public, private and not-for-profit sectors. Sue was director of communications for The Regenda Group, where she led a major project to rebrand the Group and its subsidiaries. Before that, she was director of policy and communications with Ombudsman Services, and director of corporate affairs at the Information Commissioner’s Office, where she worked on freedom of information and data protection. Sue is a Chartered PR Practitioner and a Fellow of the CIPR, and she wrote the chapter on Housing Associations the recently published book “Promoting Property”.

    • Helen Reddington, Director of Home Ownership, The Riverside Group
    • Timea Szabo and Irene Coffey, End Our Cladding Scandal .
  • Cancellations and substitutions

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected]

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

Dates and prices

Event programme