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    • Event TypeHQN Event
    • VenueLondon
    • Start19 Nov 2019 10:30
    • End19 Nov 2019 16:00

    Off to a flyer 2019 – Effective pre-tenancy work to minimise rent arrears and ensure successful tenancies

    Details

    Off to a flyer

    We all know that effective engagement with prospective tenants represents the ideal opportunity to establish a platform for a successful tenancy.

    This practical seminar, chaired by HQN Associate and RIEN Lead, Tony Newman, will help you to take a fresh look at your pre-tenancy work and put positive measures in place to boost rent collection, minimise arrears and support households.

    With the Homelessness Reduction Act and the expansion of Universal Credit, now is the time to revisit your pre-tenancy work and make sure that you’re geared up for the future.

    Themes for the day

    Off to a flyer will help you to identify and implement improvements to your pre-tenancy work, including:

    • Identifying potential tenants' risk and support needs
    • Helping tenants to be ready to move in
    • Minimising early tenancy rent loss and arrears
    • Gathering and using customer and household profiling data to enable targeted action
    • Establishing a payment culture amongst new tenants
    • Working effectively with partner agencies.

    In addition to Tony’s knowledge and experience, we’ll have positive practice case studies from Curo and Nottingham City Homes, who will share the latest on their innovative and effective pre-tenancy work.

    The knowledge-sharing workshop will provide a further chance to dig deeper into best practice and equip you with a host of ideas and practical tips.

    Who should attend?

    Whether you’re a local authority or housing provider, this seminar is ideal for anyone involved in rent collection, arrears management, housing-related support, lettings and allocations and generic housing management.

    This event is also taking place in York. 

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    Early bird non members only£259.00 *

    Early bird pricing ends on Friday 18 October 2019. 

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Programme:

    Click here to download the programme 

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueLondon
    • Start20 Nov 2019 10:30
    • End20 Nov 2019 16:00

    Equality and Diversity Network Summit

    Details

    Equality and Diversity Network Summit

    Whatever the final outcome of Brexit, one thing is clear: we live in a divided country.

    Different sections of society and demographic groups will have contrasting views on the state of the nation and their future roles within it. This has started to manifest itself in heightened political tensions, street protests and warnings of major civil unrest.

    Underlining this is the steady rise in hate crime since the 2016 vote. People have felt able and justified in saying and doing things that a few years ago were deemed unacceptable.

    Yet these acts often come out of marginalisation; from a society split between the haves and have-nots; between those for whom life is a struggle and those who have a pretty good life; between those who feel part of the future and those who feel ignored, put on the scrap heap, left behind. This doesn’t excuse such behaviour but does provide some context.

    Working at the heart of some of the UK's most diverse and deprived communities, social landlords have a key role to play in helping to understand the underlying tensions and attempting to find ways to bring people together.

    In this context, our first Equality and Diversity Network Summit couldn't be more timely. We will look at the implications of the post-Brexit landscape, particularly in terms of Equality, Diversity and Inclusion while addressing some of the wider issues.

    The summit's key theme is the role of social landlords in bringing divided communities together: increasing understanding of difference, facilitating community cohesion, reaching marginalised people, minimising conflict.

    Featuring a mix of keynote speakers, E&D experts and interactive workshops, the summit will take both a high level and practical look at the steps that can be taken to bridge the divide.

    Speaker line-up to be announced.

    Who should attend

    Staff of all levels working in:

    • Equality and diversity
    • Human resources
    • Organisational development
    • Training
    • Communications
    • Customer engagement
    • Leadership.

     

    Free to members

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    E&D network members get one free place per organisation.

    Early bird non members only£259.00 *

    Early bird pricing ends on 25 October 2019.

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event
    • VenueLondon
    • Start21 Nov 2019 10:00
    • End21 Nov 2019 16:00

    Getting back to basics – The Housing Management Network annual conference 2019

    Details

    The Housing Management network annual conference 2019

    Putting tenants at the heart of housing management

    The Social Housing Green Paper put listening to tenants back at the top of the housing management agenda.

    Whatever government action plan is published this autumn, the sector is united in feeling there is still much work to be done to build real trust with tenants.

    This annual conference on housing management will explore the changing nature of the relationship between landlord and tenant.

    The event will include debate around how to deliver excellent customer service to each and every tenant and the need for a culture change that builds trust to help achieve this.

    While many providers talk about tenant voice, do tenants themselves feel we are going far enough? Is real tenant engagement delivered on the ground and do housing associations need to get back to basics to get this right?

    We’ll hear the views of tenants and well as leaders in housing management and look at examples of great tenant engagement in practice and where the sector needs to go from here.

    Key topics include:

    • Delivering the services tenants want
    • Changing attitudes
    • Making tenant engagement part of your culture
    • What is customer service?
    • Best practice in areas such as ASB and estate services.

    Full details and speaker line up to be announced.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    Early bird non members only£259.00 *

    Early bird pricing ends on 18 October 2019. 

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueLondon
    • Start26 Nov 2019 10:00
    • End26 Nov 2019 16:30

    Water risk assessments for domestic properties – does it have to be complicated?

    Details

    Water risk assessments for domestic properties

    Come and join us at this interactive workshop that will help you to understand what your legal duties are in respect to Legionella in domestic premises and how you can comply with such duties by implementing simple, proportionate and appropriate control measures to ensure the risk remains low.

    The day will look at:

    • The requirements for domestic water risk assessments
    • The options available for developing a programme
    • How a desktop exercise can be a starting point for identification of properties
    • Utilising technicians who deliver ‘other’ programmes, such as gas servicing, to carry out the assessments and whether this is a good choice
    • Things to consider when developing a water risk assessment template for domestic premises
    • What, if any, training should the ‘assessor’ have?
    • What about ‘void’ properties – should they be assessed?
    • What should we be telling tenants?

    We’ll also have a look at some case studies and what other organisations are doing.

    Speakers

    The day will be led by Chris Brown who is an expert in his field, having over 30 years’ experience within the water hygiene industry.

    Chris is a chemist by qualification and is an Elected Fellow of the Water Management Society; he has also served a four year term on the Legionella Control Association committee and was a contributor to the BSRIA Legionella Risk Assessment Guide as well as being part of the LCA Technical Team for HSG274 Part 1.

    This event will also be held in Manchester. 

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    Early bird non members only£259.00 *

    Early bird pricing ends on Friday 25 October 2019

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event
    • VenueDoncaster
    • Start27 Nov 2019 10:00
    • End27 Nov 2019 14:30

    Housing Ombudsman workshop: Spotlight on repairs

    Details

    Housing Ombudsman workshops: Spotlight on repairs

    Dissatisfaction with day-to-day (‘responsive’) repairs accounts for over a third of complaints made to the Ombudsman each year.

    Living in a home in a poor state of repair can have a significant impact on residents. It can cause stress and frustration, and damage the ongoing relationship with the landlord.

    Delivering a good repairs service is a high priority for landlords and many handle complaints very well - but there is room for improvement.

    HQN is once again delighted to be partnering with the Housing Ombudsman Service on this new series of practical and interactive workshops.

    The half-day workshops will be delivered by the Ombudsman's own expert trainers and will focus on the following themes:

    • How the Housing Ombudsman Service investigates repairs complaints – what you need to know
    • Understanding the key causes of repairs complaints
    • Preventing common complaints
    • Understanding the responsibilities of all parties
    • Speeding up response times and closing complaints early
    • Better record keeping
    • Lessons learned
    • Your questions answered.

    The session will also look at the application of the Dispute Resolution Principles in dealing with repairs complaints.

    Each workshop draws on case studies and best practice examples from the Housing Ombudsman's files. There will also be an opportunity to network with peers from other landlords.

    This event is also taking place in LondonManchester and Birmingham.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £150.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueYork
    • Start27 Nov 2019 10:00
    • End27 Nov 2019 16:00

    Off to a flyer 2019 – Effective pre-tenancy work to minimise rent arrears and ensure successful tenancies

    Details

    Off to a flyer

    We all know that effective engagement with prospective tenants represents the ideal opportunity to establish a platform for a successful tenancy.

    This practical seminar, chaired by HQN Associate and RIEN Lead, Tony Newman, will help you to take a fresh look at your pre-tenancy work and put positive measures in place to boost rent collection, minimise arrears and support households.

    With the Homelessness Reduction Act and the expansion of Universal Credit, now is the time to revisit your pre-tenancy work and make sure that you’re geared up for the future.

    Themes for the day

    Off to a flyer will help you to identify and implement improvements to your pre-tenancy work, including:

    • Identifying potential tenants' risk and support needs
    • Helping tenants to be ready to move in
    • Minimising early tenancy rent loss and arrears
    • Gathering and using customer and household profiling data to enable targeted action
    • Establishing a payment culture amongst new tenants
    • Working effectively with partner agencies.

    In addition to Tony’s knowledge and experience, we’ll have positive practice case studies from Curo and Nottingham City Homes, who will share the latest on their innovative and effective pre-tenancy work.

    The knowledge-sharing workshop will provide a further chance to dig deeper into best practice and equip you with a host of ideas and practical tips.

    Who should attend?

    Whether you’re a local authority or housing provider, this seminar is ideal for anyone involved in rent collection, arrears management, housing-related support, lettings and allocations and generic housing management.

    This event is also taking place in London.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    Early bird non members only£259.00 *

    Early bird pricing ends on Friday 25 October 2019. 

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Programme:

    Please click here to download the programme 

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueManchester
    • Start28 Nov 2019 10:00
    • End28 Nov 2019 16:30

    Water risk assessments for domestic properties – does it have to be complicated?

    Details

    Water risk assessments for domestic properties

    Come and join us at this interactive workshop that will help you to understand what your legal duties are in respect to Legionella in domestic premises and how you can comply with such duties by implementing simple, proportionate and appropriate control measures to ensure the risk remains low.

    The day will look at:

    • The requirements for domestic water risk assessments
    • The options available for developing a programme
    • How a desktop exercise can be a starting point for identification of properties
    • Utilising technicians who deliver ‘other’ programmes, such as gas servicing, to carry out the assessments and whether this is a good choice
    • Things to consider when developing a water risk assessment template for domestic premises
    • What, if any, training should the ‘assessor’ have?
    • What about ‘void’ properties – should they be assessed?
    • What should we be telling tenants?

    We’ll also have a look at some case studies and what other organisations are doing.

    Speakers

    The day will be led by Chris Brown who is an expert in his field, having over 30 years’ experience within the water hygiene industry.

    Chris is a chemist by qualification and is an Elected Fellow of the Water Management Society; he has also served a four year term on the Legionella Control Association committee and was a contributor to the BSRIA Legionella Risk Assessment Guide as well as being part of the LCA Technical Team for HSG274 Part 1.

    This event will also be held in London.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    Early bird non members only£259.00 *

    Early bird pricing ends on Friday 25 October 2019.

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event
    • VenueManchester
    • Start05 Dec 2019 10:00
    • End05 Dec 2019 16:00

    Developing local affordable housing

    Details

    Developing local affordable housing

    Although there is considerable focus on council housebuilding through the housing revenue account and local housing companies, the process by which to do this is a grossly neglected area.

    This one-day workshop, based on HQN’s published Guide, takes a practical look at what’s needed to develop and implement an affordable housing policy – from choosing what type of affordable housing development, to how best to deliver it.

    Assessing local affordable housing requirements

    An evidence-base is essential for understanding the nature and scale of need. Guidance in the National Planning Policy Framework is not sufficiently detailed to cover, for instance, the needs of vulnerable groups. So what should councils and their partners do?

    Prioritising objectives

    There are many housing as well as non-housing aims for boosting affordable housing supply. But often these are not prioritised leading to confusion and lack of clarity. So, how can councils and their partners make difficult decisions on priorities?  

    Identifying affordable housing development models

    Councils and their partners frequently choose between a limited range of models (eg, local housing company versus council housebuilding). What are the advantages and disadvantages of other approaches such as commissioning, joint delivery vehicles and custom-build? What factors should you take into account?

    Resources

    Land, funding and skills – they are all critical resources essential for delivering affordable housing. What do you need to do to identify the gaps? How can you plug them?

    An opportunity to hear from practitioner speakers who have been through the process and to debate and discuss key issues.

    The day will be led by Tim Brown, expert on strategic housing matters. Tim is a longstanding HQN associate and lead for HQN’s Strategic Housing Network. He is a Senior Research Associate in Housing and Local Government at De Montfort University and was formerly the Director of the Centre for Comparative Housing Research.

    Tim authored HQN’s recent Guide to the Delivery of Affordable Housing.

    Tim has been involved in numerous projects on boosting housing supply over the last decade including:

    • Being a member of the Government’s Montague Review on institutional investment in housing
    • Undertaking a Local Government Association project on council housebuilding
    • Research work on the policy transfer of the low income tax relief system in the USA and France to boost affordable housing provision in the UK
    • Providing advice and guidance to various councils on establishing local housing companies
    • Producing briefing papers for HQN on planning and housing development.

    Tim is also a Board Member of East Midlands Housing (EMH) Group and Chair of its Care and Support Subsidiary.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *

    Members of any HQN network: £209.00 *

    Early bird non members only£259.00 *

    Early bird pricing ends on Friday 1 November 2019.

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Programme:

    Click here to download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event
    • VenueLondon
    • Start05 Dec 2019 10:00
    • End05 Dec 2019 16:00

    Winds of change – The Residents’ Network annual conference 2019

    Details

    Residents' network annual conference 2019

    From Boris to Brexit – what does the future hold for social housing?

    This year's Residents' Network annual conference is likely to take place in a post-Brexit world with a Government led by Boris Johnson and Esther McVey responsible for housing.

    We should also know whether the Government has remained true to its word and delivered on its Green Paper promises to tackle negative perceptions of social housing and give residents more say in the way services are delivered by their landlord.

    Furthermore, we will have discovered whether the regulator's consumer standards are going to be strengthened and extended to local authorities.

    Wherever we are come December, it is fair to say that attitudes within the sector have changed since Grenfell and progress is being made.

    Resident engagement and 'improving the customer experience' are top priorities and key areas for investment. But questions remain. Are residents believing the warm words and buying into the new relationship?

    This year's Residents' Network annual conference will look at the big housing picture and analyse what the changes (if any) actually mean while exploring the 'new' relationship between landlord and residents, looking at the opportunities and obstacles.

    The day will include a host of top speakers combined with interactive discussions and breakout sessions to give everyone the opportunity to have their say on the state of social housing.

    Key themes:

    • Boris, Brexit and what it means for social housing
    • The likely impact of the new consumer standards
    • Making resident engagement a top priority – but what do we want to achieve?
    • 'Improving the customer experience' – from buzz phrases to genuine service improvement
    • Rebuilding the landlord-resident relationship – where do we go from here?

    Full details and speaker line up to be announced.

    Free to members

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price (staff): £199*
    Residents’ Network members (staff): £175*
    Full price (residents): £119*
    Residents’ Network members (residents): One free place, £119* for additional places

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueCardiff
    • Start11 Dec 2019 10:30
    • End11 Dec 2019 16:00

    Universal Credit: Where do we go from here?

    Details

    Universal Credit: Where do we go from here?

    We’re once again partnering with DWP to bring housing providers a series of events that will provide practical help in managing the migration to UC.

    We’re building a great line-up for you, focusing on practical tips and ideas for you to take away.

    • At each event, DWP will bring everyone up to date with the very latest developments on the UC programme and will answer your questions. Delegates will be invited to send these in advance
    • We’ll have positive practice studies from housing providers in “Our story: How we’re working with UC” sessions
    • The APA/Direct Payment Knowledge Lab will provide an opportunity to network and explore ways of optimising your management of this crucial element of UC, helping to maximise income whilst supporting customers through migration.

    HQN Associate and RIEN Lead, Tony Newman, will chair each event and provide a summary of the key learning from UC so far, including the features of top performers and an updated UC action plan.

    We’re delighted to announce that Paul Gilbert, Director of Customer Accounts at L&Q will be joining us at each event. Paul will provide practical tips on modelling the impact of UC and learning from customer insight into payment behaviours, to shape both a strategic and operational response.   

    We can also confirm that Peter Hudson and Steven Johnson from Voicescape will join us at all the events. Peter and Steven will discuss their recent behavioural insights research into 1.3m rent payments, covering 43,000 accounts and explain how an interactive profiling solution can be applied to develop an evidence-based, prioritised response to minimise the risk as UC take-up expands.

    The events will take place at the locations voted for by RIEN members and we thank everyone who voted.

    Further information and full programme to follow.

    This event is also being held in Peterborough, Chester and Leeds

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    Early bird non members only£259.00 *

    Early bird pricing ends on 8 November 2019. 

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueLondon
    • Start12 Dec 2019 10:00
    • End12 Dec 2019 16:00

    Aftershock 2020 – The HQN year review

    Details

    Aftershock 2020 – The HQN year review

    Where do we go from here?

    As the curtain falls on another chaotic year, we should finally have some idea where the country is heading.

    Regardless of where we are at the end of 2019, there are likely to be considerable political, social and economic aftershocks that will be felt into the new year and beyond.

    The housing sector has largely become an innocent bystander. Housing policy has taken a back seat while the daily drama has unfolded. But the ramifications for our communities, residents and the wider UK housing market are potentially huge.

    At HQN's popular review of the year event, chaired by Alistair McIntosh, we will take stock of another tumultuous year while looking ahead to what's in store for 2020 in the company of top housing commentators, policy chiefs, analysts and chief executives.

    Full details to be announced...

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    Early bird non members only£259.00 *

    Early bird pricing ends on 8 November 2019. 

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueRoss-on-Wye
    • Start16 Jan 2020 10:00
    • End17 Jan 2020 16:00

    The art of leadership – harnessing personal power (two day residential)

    Details

    The art of leadership – harnessing personal power (two day residential)

    Building new affordable homes, maintaining existing stock and a relentless focus on health and safety are just a few of the many challenges facing our sector. Add to this a constantly changing operating environment and the inevitable need to do more with less and things are tough.

    So, inspiring the best performance from your people is critical. 

    That’s why we’ve partnered with Leadership Trust as their special forces heritage means dealing with tough situations is in their DNA to create a specifically designed course for housing leaders and those with the potential to become one.

    This programme is designed to create an intense an immersive environment in which individuals will be given the skills to help build their individual leadership style.

    Taking place over two full days this residential course is a chance to:

    • Build your personal leadership style, raising awareness of what can hinder your performance
    • Establish an understanding of how your leadership style can support or hinder the performance of your team
    • Connect your leadership style with challenges at work so that you can practise being at your best under pressure.

    Key sessions include:

    • The art of leadership within the housing sector
    • The secrets of leadership vs. management
    • How to motivate and engage your team
    • Powerful problem-solving techniques
    • Innovation and Creativity Tools
    • The principles of becoming a great Coach
    • Managing ethically and effectively to transform performance.

    By the end of this programme your people will…

    • Be ready for the known and unknow challenges ahead
    • Have greater self-awareness, resilience and confidence
    • Understand their own personal power and harness it to be a greater leader
    • Realise how effective they can really be
    • Be better able to bring individuals together in a cohesive effort

    By the end of the programme your organisation will…

    • Motivate better, inspiring greater effort from employees at every level
    • Collaborate better, assembling teams with stronger purpose and vision
    • Encourage ambition, galvanising leaders to innovate, think bigger and beyond themselves
    • Perform more strongly, boosting personal productivity
    • Serve customers better, increasing the value of your internal and external customer relationships.

    PLEASE NOTE: The price of this residential course includes accommodation, a three-course dinner on the first evening, and all other meals/refreshments.

    Places are strictly limited.

    About The Leadership Trust

    The Leadership Trust has four decades' worth of experience working with some of the UK's top blue-chip companies. 

    Their team of experts help people to find their own leadership style, enabling people to perform under pressure and deliver results.

    The Leadership Trust delivers high impact experiential leadership development, which changes behaviour and transforms individuals, teams and organisations for clients across the globe. 

    About Robin Lawrence

    Robin has been developing leadership skills professionally since 2003 and is passionate about working with individuals and teams in both private and public sectors. He is also one of the few John Adair Accredited Trainers for Action Centred Leadership.

    Robin has worked successfully with many clients including high profile charity organisations, company directors and executives in a variety of sectors including scientific, medical, telecommunications, education, sports and financial sectors.

    He is no stranger to the social housing sector having served on the board of Ascham Homes in the London Borough of Waltham Forest as a non-executive director.

    “Leadership bestows on us an awesome power. We can use it to over-power, de-power or out-power others and in doing so we will break them. Alternatively we can use this power to enable, empower and grow people, winning their hearts and minds.” David Gilbert-Smith, former SAS Officer and Founder of the Leadership Trust

    What delegates said about our previous Art of Leadership residential:

    "Great balance of reflection, action and practice in a relaxed atmosphere"
    "Content rich, good fun, insightful 24 hours"
    "Excellent programme. Very informative and I will most definitely recommend to my colleagues"
    "More of this please! Just loved it. Loved the intensity of it. Learned loads and will continue to learn from the 'fall out'"

    To find out more about the Leadership Trust visit: http://www.leadershiptrust.co/

    This event is also being held on 5-6 February, 11-12 February and 19-20 February.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £1,199.00 *
    Members of any HQN network: £999.00 *

    PLEASE NOTE: The price of this residential course includes accommodation, a three-course dinner on the first evening, and all other meals/refreshments.

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    In partnership with 

    Leadership trust logo

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueRoss-on-Wye
    • Start05 Feb 2020 10:00
    • End06 Feb 2020 16:00

    The art of leadership – harnessing personal power (two day residential)

    Details

    The art of leadership – harnessing personal power (two day residential)

    Building new affordable homes, maintaining existing stock and a relentless focus on health and safety are just a few of the many challenges facing our sector. Add to this a constantly changing operating environment and the inevitable need to do more with less and things are tough.

    So, inspiring the best performance from your people is critical. 

    That’s why we’ve partnered with Leadership Trust as their special forces heritage means dealing with tough situations is in their DNA to create a specifically designed course for housing leaders and those with the potential to become one.

    This programme is designed to create an intense an immersive environment in which individuals will be given the skills to help build their individual leadership style.

    Taking place over two full days this residential course is a chance to:

    • Build your personal leadership style, raising awareness of what can hinder your performance
    • Establish an understanding of how your leadership style can support or hinder the performance of your team
    • Connect your leadership style with challenges at work so that you can practise being at your best under pressure.

    Key sessions include:

    • The art of leadership within the housing sector
    • The secrets of leadership vs. management
    • How to motivate and engage your team
    • Powerful problem-solving techniques
    • Innovation and Creativity Tools
    • The principles of becoming a great Coach
    • Managing ethically and effectively to transform performance.

    By the end of this programme your people will…

    • Be ready for the known and unknow challenges ahead
    • Have greater self-awareness, resilience and confidence
    • Understand their own personal power and harness it to be a greater leader
    • Realise how effective they can really be
    • Be better able to bring individuals together in a cohesive effort

    By the end of the programme your organisation will…

    • Motivate better, inspiring greater effort from employees at every level
    • Collaborate better, assembling teams with stronger purpose and vision
    • Encourage ambition, galvanising leaders to innovate, think bigger and beyond themselves
    • Perform more strongly, boosting personal productivity
    • Serve customers better, increasing the value of your internal and external customer relationships.

    PLEASE NOTE: The price of this residential course includes accommodation, a three-course dinner on the first evening, and all other meals/refreshments.

    Places are strictly limited.

    About The Leadership Trust

    The Leadership Trust has four decades' worth of experience working with some of the UK's top blue-chip companies. 

    Their team of experts help people to find their own leadership style, enabling people to perform under pressure and deliver results.

    The Leadership Trust delivers high impact experiential leadership development, which changes behaviour and transforms individuals, teams and organisations for clients across the globe. 

    About Robin Lawrence

    Robin has been developing leadership skills professionally since 2003 and is passionate about working with individuals and teams in both private and public sectors. He is also one of the few John Adair Accredited Trainers for Action Centred Leadership.

    Robin has worked successfully with many clients including high profile charity organisations, company directors and executives in a variety of sectors including scientific, medical, telecommunications, education, sports and financial sectors.

    He is no stranger to the social housing sector having served on the board of Ascham Homes in the London Borough of Waltham Forest as a non-executive director.

    “Leadership bestows on us an awesome power. We can use it to over-power, de-power or out-power others and in doing so we will break them. Alternatively we can use this power to enable, empower and grow people, winning their hearts and minds.” David Gilbert-Smith, former SAS Officer and Founder of the Leadership Trust

    What delegates said about our previous Art of Leadership residential:

    "Great balance of reflection, action and practice in a relaxed atmosphere"
    "Content rich, good fun, insightful 24 hours"
    "Excellent programme. Very informative and I will most definitely recommend to my colleagues"
    "More of this please! Just loved it. Loved the intensity of it. Learned loads and will continue to learn from the 'fall out'"

    To find out more about the Leadership Trust visit: http://www.leadershiptrust.co/

    This event is also taking place on 16-17 January, 11-12 February and 19-20 February.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £1,199.00 *
    Members of any HQN network: £999.00 *

    PLEASE NOTE: The price of this residential course includes accommodation, a three-course dinner on the first evening, and all other meals/refreshments.

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    In partnership with 

    Leadership trust logo

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueRoss-on-Wye
    • Start11 Feb 2020 10:00
    • End12 Feb 2020 16:00

    The art of leadership – harnessing personal power (two day residential)

    Details

    The art of leadership – harnessing personal power (two day residential)

    Building new affordable homes, maintaining existing stock and a relentless focus on health and safety are just a few of the many challenges facing our sector. Add to this a constantly changing operating environment and the inevitable need to do more with less and things are tough.

    So, inspiring the best performance from your people is critical. 

    That’s why we’ve partnered with Leadership Trust as their special forces heritage means dealing with tough situations is in their DNA to create a specifically designed course for housing leaders and those with the potential to become one.

    This programme is designed to create an intense an immersive environment in which individuals will be given the skills to help build their individual leadership style.

    Taking place over two full days this residential course is a chance to:

    • Build your personal leadership style, raising awareness of what can hinder your performance
    • Establish an understanding of how your leadership style can support or hinder the performance of your team
    • Connect your leadership style with challenges at work so that you can practise being at your best under pressure.

    Key sessions include:

    • The art of leadership within the housing sector
    • The secrets of leadership vs. management
    • How to motivate and engage your team
    • Powerful problem-solving techniques
    • Innovation and Creativity Tools
    • The principles of becoming a great Coach
    • Managing ethically and effectively to transform performance.

    By the end of this programme your people will…

    • Be ready for the known and unknow challenges ahead
    • Have greater self-awareness, resilience and confidence
    • Understand their own personal power and harness it to be a greater leader
    • Realise how effective they can really be
    • Be better able to bring individuals together in a cohesive effort

    By the end of the programme your organisation will…

    • Motivate better, inspiring greater effort from employees at every level
    • Collaborate better, assembling teams with stronger purpose and vision
    • Encourage ambition, galvanising leaders to innovate, think bigger and beyond themselves
    • Perform more strongly, boosting personal productivity
    • Serve customers better, increasing the value of your internal and external customer relationships.

    PLEASE NOTE: The price of this residential course includes accommodation, a three-course dinner on the first evening, and all other meals/refreshments.

    Places are strictly limited.

    About The Leadership Trust

    The Leadership Trust has four decades' worth of experience working with some of the UK's top blue-chip companies. 

    Their team of experts help people to find their own leadership style, enabling people to perform under pressure and deliver results.

    The Leadership Trust delivers high impact experiential leadership development, which changes behaviour and transforms individuals, teams and organisations for clients across the globe. 

    About Robin Lawrence

    Robin has been developing leadership skills professionally since 2003 and is passionate about working with individuals and teams in both private and public sectors. He is also one of the few John Adair Accredited Trainers for Action Centred Leadership.

    Robin has worked successfully with many clients including high profile charity organisations, company directors and executives in a variety of sectors including scientific, medical, telecommunications, education, sports and financial sectors.

    He is no stranger to the social housing sector having served on the board of Ascham Homes in the London Borough of Waltham Forest as a non-executive director.

    “Leadership bestows on us an awesome power. We can use it to over-power, de-power or out-power others and in doing so we will break them. Alternatively we can use this power to enable, empower and grow people, winning their hearts and minds.” David Gilbert-Smith, former SAS Officer and Founder of the Leadership Trust

    What delegates said about our previous Art of Leadership residential:

    "Great balance of reflection, action and practice in a relaxed atmosphere"
    "Content rich, good fun, insightful 24 hours"
    "Excellent programme. Very informative and I will most definitely recommend to my colleagues"
    "More of this please! Just loved it. Loved the intensity of it. Learned loads and will continue to learn from the 'fall out'"

    To find out more about the Leadership Trust visit: http://www.leadershiptrust.co/

    This event is also taking place on 16-17 January, 5-6 February and 19-20 February

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £1,199.00 *
    Members of any HQN network: £999.00 *

    PLEASE NOTE: The price of this residential course includes accommodation, a three-course dinner on the first evening, and all other meals/refreshments.

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    In partnership with 

    Leadership trust logo

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueRoss-on-Wye
    • Start19 Feb 2020 10:00
    • End20 Feb 2020 16:00

    The art of leadership – harnessing personal power (two day residential)

    Details

    The art of leadership – harnessing personal power (two day residential)

    Building new affordable homes, maintaining existing stock and a relentless focus on health and safety are just a few of the many challenges facing our sector. Add to this a constantly changing operating environment and the inevitable need to do more with less and things are tough.

    So, inspiring the best performance from your people is critical. 

    That’s why we’ve partnered with Leadership Trust as their special forces heritage means dealing with tough situations is in their DNA to create a specifically designed course for housing leaders and those with the potential to become one.

    This programme is designed to create an intense an immersive environment in which individuals will be given the skills to help build their individual leadership style.

    Taking place over two full days this residential course is a chance to:

    • Build your personal leadership style, raising awareness of what can hinder your performance
    • Establish an understanding of how your leadership style can support or hinder the performance of your team
    • Connect your leadership style with challenges at work so that you can practise being at your best under pressure.

    Key sessions include:

    • The art of leadership within the housing sector
    • The secrets of leadership vs. management
    • How to motivate and engage your team
    • Powerful problem-solving techniques
    • Innovation and Creativity Tools
    • The principles of becoming a great Coach
    • Managing ethically and effectively to transform performance.

    By the end of this programme your people will…

    • Be ready for the known and unknow challenges ahead
    • Have greater self-awareness, resilience and confidence
    • Understand their own personal power and harness it to be a greater leader
    • Realise how effective they can really be
    • Be better able to bring individuals together in a cohesive effort

    By the end of the programme your organisation will…

    • Motivate better, inspiring greater effort from employees at every level
    • Collaborate better, assembling teams with stronger purpose and vision
    • Encourage ambition, galvanising leaders to innovate, think bigger and beyond themselves
    • Perform more strongly, boosting personal productivity
    • Serve customers better, increasing the value of your internal and external customer relationships.

    PLEASE NOTE: The price of this residential course includes accommodation, a three-course dinner on the first evening, and all other meals/refreshments.

    Places are strictly limited.

    About The Leadership Trust

    The Leadership Trust has four decades' worth of experience working with some of the UK's top blue-chip companies. 

    Their team of experts help people to find their own leadership style, enabling people to perform under pressure and deliver results.

    The Leadership Trust delivers high impact experiential leadership development, which changes behaviour and transforms individuals, teams and organisations for clients across the globe. 

    About Robin Lawrence

    Robin has been developing leadership skills professionally since 2003 and is passionate about working with individuals and teams in both private and public sectors. He is also one of the few John Adair Accredited Trainers for Action Centred Leadership.

    Robin has worked successfully with many clients including high profile charity organisations, company directors and executives in a variety of sectors including scientific, medical, telecommunications, education, sports and financial sectors.

    He is no stranger to the social housing sector having served on the board of Ascham Homes in the London Borough of Waltham Forest as a non-executive director.

    “Leadership bestows on us an awesome power. We can use it to over-power, de-power or out-power others and in doing so we will break them. Alternatively we can use this power to enable, empower and grow people, winning their hearts and minds.” David Gilbert-Smith, former SAS Officer and Founder of the Leadership Trust

    What delegates said about our previous Art of Leadership residential:

    "Great balance of reflection, action and practice in a relaxed atmosphere"
    "Content rich, good fun, insightful 24 hours"
    "Excellent programme. Very informative and I will most definitely recommend to my colleagues"
    "More of this please! Just loved it. Loved the intensity of it. Learned loads and will continue to learn from the 'fall out'"

    To find out more about the Leadership Trust visit: http://www.leadershiptrust.co/

    This event is also taking place on 16-17 January, 5-6 February and 11-12 February.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £1,199.00 *
    Members of any HQN network: £999.00 *

    PLEASE NOTE: The price of this residential course includes accommodation, a three-course dinner on the first evening, and all other meals/refreshments.

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    In partnership with 

    Leadership trust logo

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

     

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