1. How to build a chatbot your customers will love

    Details

    How to build a chatbot your customers will love

    Free to members

    In association with FuzzLab: Why is it that some chatbots underwhelm while others provide an excellent customer experience and what can you do to make sure your implementation is a successful one.

    This session will provide an overview of best practices to get the best possible outcome from your chatbot implementation. We’ll tell you the most important things you need to do and the things to avoid making sure your customers have an excellent experience so you can reduce call volumes.

    *Please note that places are limited to two per organisation. 

    **This session is free to all HQN members. To check your entitlement email networks@hqnetwork.co.uk or call 01904 557150 (option 3). 

    find out more

    Meet At

    Further information

    Delegate fees:

    **FREE to all HQN members.

    Non-members: £60.00 *

    To check your membership entitlement please email networks@hqnetwork.co.uk or call 01904 557150 (option 3).

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    In association with:

    Fuzzlab

    Cancellations and substitutions:

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. Delegates may be substituted at any time.

    • Event TypeInnovation and Technology Network
    • Start20 May 2021 14:00
    • End20 May 2021 15:30

    Creating new worlds: The business benefits of augmented and virtual reality (Level 1 – introductory)

    Details

    Creating new worlds and augmenting the world around us

    Virtual workshop

    Creating new worlds: The business benefits of augmented and virtual reality (Level 1 – introductory)

    Virtual and augmented reality are the stuff of sci-fi movies and big-business with millions to spend on gimmicks that attract the headlines but achieve very little, aren’t they? Not necessarily.

    In this introductory level workshop, we introduce the concepts of virtual (VR) and augmented reality (AR), step through their recent maturity and democratisation, and look at some of the cost-effective ways to apply this technology in potentially surprising and practical contexts.

    We’ll also look at some of their more outrageous and entertaining applications (because why not?!) to give you a sense of the scale and ‘the art of the possible’ when it comes to using VR and AR.

    This session is ideal for everyone who is interested in how immersive technologies are being applied and is looking for inspiration.

    It will bridge the gap for you  - between the seemingly impossible and the very achievable applications of immersive and augmented technologies.

    It will help you to begin considering how you can take the first steps towards introducing it within your organisation.

    Essential for:

    All housing professionals interested in the possibilities presented by virtual and augmented reality and looking for inspiration about how the housing sector could apply these technologies. 

    About Chris Milborrow:

    Chris Milborrow is Head of Operations and Marketing at DTL Creative.

    Chris has over a decade of experience working with businesses across different sectors and of varying sizes; from large global FMCG businesses to small local housing associations. He has successfully delivered improvements in communications, marketing and business growth strategies and delivery plans.

    Chris has a BA (Hons.) in Marketing from the University of Strathclyde Business School and a Diploma in Strategic Marketing from the Chartered Institute of Marketing (CIM) and is a PRINCE2 Practitioner.

    Level 1 – introductory:

    Tuesday 11 May – 10.30 – 12pm – Introducing IoT: Why should I care about smart homes? (Level 1)

    Thursday 20 May – 2pm – 3.30pm – Creating new worlds: The business benefits of augmented and virtual reality (Level 1)

    Thursday 3 June – 10.30am –12pm  – Creating new worlds: The business benefits of augmented and virtual reality (Level 1)

    Thursday 10 June – 10.30am – 12pm – Introducing IoT: Why should I care about smart homes? (Level 1)

    Wednesday 16 June – 10.30am – 12pm – Creating new worlds: The business benefits of augmented and virtual reality (Level 1)

    Tuesday 22 June – 10.30am – 12.pm – The Terminator? Introducing AI and machine learning (Level 1)

    Level 2 – intermediate:

    Wednesday 5 May – 9.30am – 12.30pm – Hello, Alexa, could my housing officer be a robot? (Level 2)

    Tuesday 25 May – 9.30am – 12.30pm – “I think IoT’s for us!” (Level 2)

    Thursday 27 May – 2pm – 5pm – Building and augmenting worlds: Using VR and AR to boost clarity and efficiency (Level 2)

    Thursday 17 June – 9.30am – 12.30pm – Hello, Alexa, could my housing officer be a robot? (Level 2)

    Wednesday 23 June – 9.30am – 12.30pm – “I think IoT’s for us!” (Level 2)

    Thursday 24 June – 9.30am – 12.30pm – Building and augmenting worlds: Using VR and AR to boost clarity and efficiency (Level 2)

     

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £150.00 *
    Members of any HQN network: £100.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    In partnership with

    DTL

     

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeInnovation and Technology Network
    • Start25 May 2021 09:30
    • End25 May 2021 12:30

    “I think IoT’s for us!” (Level 2 – intermediate)

    Details

    This IoT stuff...I think it’s for us!”

    Virtual workshop

     “I think IoT is for us!” (Level 2 – Intermediate)

    This IoT stuff...I think it’s for us!

    So, you already probably know your LoRAWANs from your SigFoxs. You might be getting down with the ZigBees of this world, but just need another gentle nudge towards utilising IoT tech in your organisation.

    If you need some ideas about how IoT could be adopted in your organisation but aren't quite at the business case stage yet, this is the session for you.

    This session will take a look at real case studies in social housing and consider the key question - Do I adopt a ‘Do-it-yourself' approach to IoT or just go prêt-à-porter?

    Hear from housing providers about the pros and cons of both including those who have adopted an “off the shelf” approach “picking and choosing” their IoT systems and technologies from a wide range of suppliers, products and platforms

    Essential for:

    Everyone who already has a good understanding of technology and wants to explore and develop this further including middle and senior managers operating on the frontline as well as executives and board members.

    About Stewart Davison: 

    Stewart Davison MSc is Deputy Managing Director at DTL Creative. He is one of the sectors best known faces in the area of technology services and a passionate advocate of technology in housing.  Having worked in the UK social housing sector and in tech companies he brings his practical knowledge and experience - both in and out of sector.

    Stewart is a believer in driving transformational change, looking at challenging the status quo and recognising the powerful force of technology. He is committed to inform, educate and implement new technologies to improve the lives of tenants across the UK.

    Level 1 – introductory:

    Tuesday 11 May – 10.30 – 12pm – Introducing IoT: Why should I care about smart homes? (Level 1)

    Thursday 20 May – 2pm – 3.30pm – Creating new worlds: The business benefits of augmented and virtual reality (Level 1)

    Thursday 3 June – 10.30am –12pm  – Creating new worlds: The business benefits of augmented and virtual reality (Level 1)

    Thursday 10 June – 10.30am – 12pm – Introducing IoT: Why should I care about smart homes? (Level 1)

    Wednesday 16 June – 10.30am – 12pm – Creating new worlds: The business benefits of augmented and virtual reality (Level 1)

    Tuesday 22 June – 10.30am – 12.pm – The Terminator? Introducing AI and machine learning (Level 1)

    Level 2 – intermediate:

    Wednesday 5 May – 9.30am – 12.30pm – Hello, Alexa, could my housing officer be a robot? (Level 2)

    Tuesday 25 May – 9.30am – 12.30pm – “I think IoT’s for us!” (Level 2)

    Thursday 27 May – 2pm – 5pm – Building and augmenting worlds: Using VR and AR to boost clarity and efficiency (Level 2)

    Thursday 17 June – 9.30am – 12.30pm – Hello, Alexa, could my housing officer be a robot? (Level 2)

    Wednesday 23 June – 9.30am – 12.30pm – “I think IoT’s for us!” (Level 2)

    Thursday 24 June – 9.30am – 12.30pm – Building and augmenting worlds: Using VR and AR to boost clarity and efficiency (Level 2)

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £150.00 *
    Members of any HQN network: £100.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    In partnership with

    DTL

     

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start25 May 2021 10:00
    • End25 May 2021 12:45

    Housing Ombudsman workshop: Drafting effective complaint responses and appropriate remedies

    Details

    Housing Ombudsman workshop: Drafting effective complaint responses and appropriate remedies

    Virtual workshop

    HQN is delighted to be partnering with the Housing Ombudsman Service for a new series of workshops in 2021.

    Following the publication of the Ombudsman’s Complaint Handling Code, this interactive virtual session will look at what should be included in an effective written response to a complaint and how landlords should approach putting things right.

    It will specifically focus on Part B (5) of the Code and discuss factors to be taken into account in proposing an appropriate and effective remedy to resolve a dispute.

    Drawing on best practice in dispute resolution based on the Ombudsman’s casework knowledge and experience, landlords will come away feeling better equipped to deal with complaints. There will also be the opportunity to network with other landlords.

    The workshop will be delivered by the Ombudsman's own expert trainers.

    Confirmed speakers:

    • John Goodwin, Systemic Adjudicator, Housing Ombudsman Service
    • Dave Simmons, Sector Development Lead, Housing Ombudsman Service.

    Testimonials:

    "It was really well structured and gives a sense of working in partnership with regulators. Keep doing what you are doing - thank you. HQN are always very professional in their delivery of training, webinars and networking." 

    "I thought Dave and John brought a really positive, enthusiastic and reassuring energy to the session. So often online workshops can feel a bit lifeless, but this is the most engaging one I've attended so far." 

    "Very informative and as always very well presented. Great delegate participation and everyone keen to get this right."

    This workshop will also take place on Tuesday 11 May.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Programme:   

    Click here to download the programme

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start26 May 2021 10:00
    • End26 May 2021 12:30

    Getting to grips with ESG – growing knowledge of the new Sustainability Reporting Standard

    Details

    Getting to grips with ESG – growing knowledge of the new Sustainability Reporting Standard

    Virtual workshop

    With environmental, social and governance (ESG) reporting becoming increasingly important for the social housing sector, this workshop will help organisations understand why it matters and how to find and capture relevant data.

    According to Homes England, there is an “increasingly significant” focus on the need to demonstrate Environmental, Social and Governance (ESG) data to secure the necessary investment for affordable housing development.

    Large social housing investment funders are introducing progressively stricter impact criteria on their affordable housing funding streams, meaning that there is greater pressure on registered providers to evidence performance in this area.

    In response, the sector has worked with financial institutions and The Good Economy to create a new Sustainability Reporting Standard, published last November, to help organisations report on their ESG performance in a ‘transparent, consistent and comparable way’.

    As well as financial implications, the government’s focus on resident engagement and sustainability targets for social housing means that there will be a growing demand to demonstrate ESG compliance in future.

    With no standard practice for measuring or demonstrating ESG information, many housing providers are unsure how to capture or report relevant data. A lack of cohesion between departments can lead to pertinent information falling through the cracks.

    This workshop session is designed to help organisations to understand the importance of ESG data, where relevant data is being generated within different departments, and how coming changes will impact on future development activity.

    Topics covered include:

    • What is ESG reporting?
    • Why are investment funders focusing on impact?
    • The government’s focus on ESG
    • The Sustainability Reporting Standard for Social Housing: 12 themes and 48 criteria for measurement
    • Tools for collating ESG data.

    Speakers:

    • Barry Malki, Director, Social Squared and HQN associate
    • Andy Smith, Head of Housing Impact Services, The Good Economy

    About Barry Malki

    Barry has worked with a number of FTSE 250 companies to develop their approach to social value, as well as developing strategies for local authorities, housing providers and central government agencies. He was recently on a review panel to make recommendations for future changes to the social value legislation and is a strategic partner of Social Value UK and Social Value International. 

    Who should attend: 

    • Chief Executives
    • Executive teams
    • Board members
    • Finance professionals
    • Development teams
    • Governance teams
    • Strategy and policy people
    • Sustainability Managers.
    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Programme:

    Click here to download the programme

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start27 May 2021 10:30
    • End27 May 2021 13:00

    Transforming the customer experience in social housing – a White Paper workshop

    Details

    Transforming the customer experience in social housing – a White Paper workshop

    Virtual Workshop

    With the Social Housing White Paper compelling housing providers to become more customer-centric, we asked award-winning CX agency Hellon to develop an exclusive workshop to help landlords reset the relationship with their residents.

    Bringing together elements of their previous HQN workshops on co-design, cultural transformation and customer journey mapping, Hellon’s new workshop will provide fresh and illuminating insights into the positive potential of the White Paper’s recommendations and how housing providers who are committed to genuine change should go about making it happen.

    Published last November, the Social Housing White Paper’s key objective is to ensure the resident voice is heard at every level, from the front line to the board room. It aims to increase the accountability and transparency of landlords; measure their performance in key areas and ensure residents live in a safe, warm home and get a first-class service.

    From a customer experience and service design perspective, communicate, involve, listen and act are to become key watchwords for all social housing providers.

    For this to happen, genuine cultural change will be required in many organisations. On top of exploring new methods of engagement and service design, landlords will be required to measure their performance across a number of key areas and share the results publicly. 

    So, how do housing providers deliver the changes required to meet the ambitions of the White Paper? And what are the key areas we need to focus on to ensure all the relevant dots are joined up?

    During this virtual workshop, Hellon will approach the White Paper from a service design perspective and help delegates to:

    • Familiarise themselves with the ‘customer experience’ elements of the White Paper and the Charter for Social Housing Residents
    • Learn about the importance (and process) of steering and transforming your organisation’s culture and strategy towards customer-centricity
    • Understand the new standards and responsibilities you have as a landlord, directly related to resident experience
    • Learn how to engage with your residents effectively and the value it generates 
    • Educate your employees in the importance of customer service and getting to know residents, regardless of their role
    • Learn about the key principles of engagement when engaging with residents, including those with more complex needs
    • Learn how to implement a new complaints journey in response to the new Complaints Handling Code
    • Learn about the value of measuring customer satisfaction and experience and how to do it effectively.

    About Hellon

    “Great customer experiences are in our hearts, and our mission is to help you become the best you can be” Hellon

    Hellon is the most awarded customer experience design agency in the world, working across many sectors from retail and finance to health and housing. The team comprises a diverse group of experts, united by a common love for CX design and a passion to make things better. It has offices in Helsinki and London and has worked with companies in more than 20 countries.

    This workshop is essential for the following:

    • Chief executives
    • Executive teams
    • Customer experience and customer service teams
    • Business transformation and innovation teams
    • Policy and strategy teams
    • Housing management teams
    • Resident engagement teams.
    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Programme:

    Click here to download the programme

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeInnovation and Technology Network
    • Start27 May 2021 14:00
    • End27 May 2021 17:00

    Building and augmenting worlds: Using VR and AR to boost clarity and efficiency (Level 2 – intermediate)

    Details

    Building worlds that don’t exist and augmenting worlds that do

    Virtual workshop

    Building and augmenting worlds: Using VR and AR to boost clarity and efficiency (Level 2 – Intermediate)

    Having looked at the wider applications of virtual and augmented reality in level 1 this session focuses on the practical applications of VR and AR in housing, property and related services.

    This session will use real life case studies and share good practice from housing professionals and technologists working within and outside the sector.

    It will answer the ‘why’, ‘what’ and ‘how’ of applying VR & AR in a housing context.

    If you're interested in the direct application of virtual and augmented reality technology within housing this workshop will give you inspiration and ideas. It will help you develop the case for implementing VR and AR in your organisation and provide you with plenty of practical examples of how others have applied virtual and augmented reality within their organisations.

    Start building your business case now.

    Essential for:

    Everyone responsible for taking forward new technology within their organisations who already has a basic understanding. Suitable for specialists and operational managers at a variety of levels.

    About Chris Milborrow:

    Chris Milborrow is Head of Operations and Marketing at DTL Creative.

    Chris has over a decade of experience working with businesses across different sectors and of varying sizes; from large global FMCG businesses to small local housing associations. He has successfully delivered improvements in communications, marketing and business growth strategies and delivery plans.

    Chris has a BA (Hons.) in Marketing from the University of Strathclyde Business School and a Diploma in Strategic Marketing from the Chartered Institute of Marketing (CIM) and is a PRINCE2 Practitioner.

    Level 1 – introductory:

    Tuesday 11 May – 10.30 – 12pm – Introducing IoT: Why should I care about smart homes? (Level 1)

    Thursday 20 May – 2pm – 3.30pm – Creating new worlds: The business benefits of augmented and virtual reality (Level 1)

    Thursday 3 June – 10.30am –12pm  – Creating new worlds: The business benefits of augmented and virtual reality (Level 1)

    Thursday 10 June – 10.30am – 12pm – Introducing IoT: Why should I care about smart homes? (Level 1)

    Wednesday 16 June – 10.30am – 12pm – Creating new worlds: The business benefits of augmented and virtual reality (Level 1)

    Tuesday 22 June – 10.30am – 12.pm – The Terminator? Introducing AI and machine learning (Level 1)

    Level 2 – intermediate:

    Wednesday 5 May – 9.30am – 12.30pm – Hello, Alexa, could my housing officer be a robot? (Level 2)

    Tuesday 25 May – 9.30am – 12.30pm – “I think IoT’s for us!” (Level 2)

    Thursday 27 May – 2pm – 5pm – Building and augmenting worlds: Using VR and AR to boost clarity and efficiency (Level 2)

    Thursday 17 June – 9.30am – 12.30pm – Hello, Alexa, could my housing officer be a robot? (Level 2)

    Wednesday 23 June – 9.30am – 12.30pm – “I think IoT’s for us!” (Level 2)

    Thursday 24 June – 9.30am – 12.30pm – Building and augmenting worlds: Using VR and AR to boost clarity and efficiency (Level 2)

     

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £150.00 *
    Members of any HQN network: £100.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    In partnership with

    DTL

     

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

  2. How to train your chatbot for success

    Details

    How to train your chatbot for success

    Free to members

    In association with FuzzLab: This session will dive into the details of how to train your chatbot so that it provides a fantastic customer experience.

    It will give guidance on the things you need to do so your chatbot implementation is super successful and stop your customers getting frustrated. From structuring your project to doing the analysis to giving you the know-how to train the AI.  

    *Please note that places are limited to two per organisation. 

    **This session is free to all HQN members. To check your entitlement email networks@hqnetwork.co.uk or call 01904 557150 (option 3). 

    find out more

    Meet At

    Further information

    Delegate fees:

    **FREE to all HQN members.

    Non-members: £60.00 *

    To check your membership entitlement please email networks@hqnetwork.co.uk or call 01904 557150 (option 3).

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    In association with:

    Fuzzlab

    Cancellations and substitutions:

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. Delegates may be substituted at any time.

    • Event TypeInnovation and Technology Network
    • VenueVirtual workshop
    • Start03 Jun 2021 10:30
    • End03 Jun 2021 12:00

    Creating new worlds: The business benefits of augmented and virtual reality (Level 1 – introductory)

    Details

     Creating new worlds and augmenting the world around us – An introduction to how you can apply virtual and augmented reality for business benefits (Level 1)

    Virtual workshop

    Virtual and augmented reality are the stuff of sci-fi movies and big-business with millions to spend on gimmicks that attract the headlines but achieve very little, aren’t they? Not necessarily.

    In this introductory session, we will introduce the concepts of virtual and augmented reality, step through their recent maturity and democratisation, and look at some of the cost-effective ways to apply this technology in potentially surprising and practical contexts.

    What will be covered:

    We’ll also look at some of their more outrageous and entertaining applications (because why not?!) to give you a sense of the scale and ‘the art of the possible’ when it comes to using VR & AR.

    Why should you attend:

    Those interested in how immersive technologies are being applied and who are looking for inspiration.

    What you will take away from the training:

    As a result of attending this session, you’ll be able to bridge the gap between the seemingly impossible and the very achievable applications of immersive and augmented technologies, to begin considering how you can take the first steps towards introducing it within your organisation.

    Essential for:

    Housing professionals looking into the possibilities presented by virtual and augmented reality and looking for inspiration about how the housing sector might be able to apply these technologies.  

    About Chris Milborrow:

    Chris Milborrow is Head of Operations and Marketing at DTL Creative.

    He has over a decade of experience working with businesses across sectors and of varying sizes; From large global FMCG businesses to small local housing associations. Improving their communications, marketing and business growth strategies and delivery plans.

    Chris has a BA (Hons.) in Marketing from the University of Strathclyde Business School and a Diploma in Strategic Marketing from the Chartered Institute of Marketing (CIM) and is a PRINCE2 Practitioner.

    Full list of all ITN workshops: 

    Thursday 22 April – 10.30am – 12pm - The Terminator? Introducing AI and machine learning (Level 1)

    Wednesday 5 May – 9.30am – 12.30pm – Hello, Alexa, could my housing officer be a robot? (Level 2)

    Tuesday 11 May – 10.30 – 12pm – Introducing IoT: Why should I care about smart homes? (Level 1)

    Thursday 20 May – 2pm – 3.30pm – Creating new worlds: The business benefits of augmented and virtual reality (Level 1)

    Tuesday 25 May – 9.30am – 12.30pm – “I think IoT’s for us!” (Level 2)

    Thursday 27 May – 2pm – 5pm – Building and augmenting worlds: Using VR and AR to boost clarity and efficiency (Level 2)

    Thursday 10 June – 10.30am – 12pm – Introducing IoT: Why should I care about smart homes? (Level 1)

    Wednesday 16 June – 10.30am – 12pm – Creating new worlds: The business benefits of augmented and virtual reality (Level 1)

    Thursday 17 June – 9.30am – 12.30pm – Hello, Alexa, could my housing officer be a robot? (Level 2)

    Tuesday 22 June – 10.30am – 12.pm – The Terminator? Introducing AI and machine learning (Level 1)

    Wednesday 23 June – 9.30am – 12.30pm – “I think IoT’s for us!” (Level 2)

    Thursday 24 June – 9.30am – 12.30pm – Building and augmenting worlds: Using VR and AR to boost clarity and efficiency (Level 2)

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £150.00 *
    Members of any HQN network: £100.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    In partnership with

    DTL

     

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start08 Jun 2021 10:00
    • End08 Jun 2021 13:00

    Making remote working work for frontline teams – how will we deliver services once lockdown is lifted?

    Details

    Making remote working work for frontline teams – how will we deliver services once lockdown is lifted?

    Virtual workshop

    Making remote working work for frontline teams – how will we deliver services once lockdown is lifted?

    The way we deliver frontline services may have changed forever.

    Social housing providers have changed working practices in light of COVID-19 to ensure the health and safety of staff and tenants.

    It is perhaps frontline teams that have seen the biggest shift – with complex services and complex cases such as ASB mediation – being forced into a virtual world.

    But how well have we risen to the challenges of these circumstances and how have tenant expectations of housing management services changed over the last year?

    In this session, we’ll examine how frontline teams are preparing for a more flexible approach to working, how some services will change once society begins to open up again and what landlords are championing in the long term.

    This event is for housing managers and officers, Directors of Neighbourhoods, tenancy sustainment staff and transformation teams.

    It will explore:

    • How have organisations adapted frontline services during the last year?
    • What good practices have we learned that will become part of the ‘new normal’?
    • How do we balance giving frontline teams the flexibility and freedom offered to other parts of the business and continue to deliver services?
    • How have tenant expectations changed over the past year?.

    Essential for:

    • Housing managers and officers (supported and general needs housing)
    • Tenancy sustainment teams.
    • Directors of neighbourhood
    • Transformation teams.
    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £150.00 *
    Members of any HQN network: £99.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual workshop
    • Start08 Jun 2021 10:30
    • End08 Jun 2021 12:00

    Strategic Housing Month: Mayoral elections and future of city/sub-regions

    Details

    Strategic Housing Month: Mayoral elections and future of city/sub-regions

    Part of Strategic Housing Month

    Virtual Workshop

    The devolution agenda has been beneath the radar for the housing sector, especially as the White Paper has been delayed until at least late 2021. However, the issue is resurfacing with, for example, the Mayoral elections in May. From a housing perspective, the Greater London Authority and the combined authorities in Greater Manchester and the West Midlands continue to progress their strategies on tackling homelessness, addressing issues in the private sector, and delivering new affordable housing. In addition, the Government recently announced plans to take forward the Oxford-Cambridge Arc proposals that could see the development of one million homes by 2050. 

    This session will focus on two key issues:

    • The state of play on devolution in England including the links with, for instance, local government reorganisation, the levelling up agenda, city deals and local growth deals 
    • The Implications for housing such as city region and sub-regional housing and homelessness strategies, investment/funding opportunities (eg joint ventures) and governance arrangements (eg partnerships).

    Keynote speaker: Tim Brown, HQN associate.

    Sessions for the Strategic workshops will include:

    Thursday 15 April 10.30am–13.00pm – The state of the nation – prospects for housing, local authorities and the outlook for the wider UK economy

    Monday 19 April 10.30am–12.30pm – Delivering more homes through partnership working

    Tuesday 20 April 10.30am–12.30pm – Strategies for PRS housing

    Wednesday 21 April 10.30am–12.30pm – Strategic thinking in turbulent times

    Wednesday 21 April 1.30pm–3pm – Planning White Paper update

    Thursday 22 April 10.30am–12pm – Improving the relationship between health and housing

    Friday 23 April 10.00am12pm  Moving away from choice-based lettings and improving the customer experience

    Friday 23 April 1.30pm–3.30pm – New approaches to tackling homelessness

    Tuesday 27 April 10.30am–12pm – The journey to zero carbon

    Friday 30 April 10.30am–12pm – The Strategic Housing Unconference

    The booking form for this session is below. To book the all workshops please book here.

    If you’re joining us let us know using #HQNstrategic on Twitter.

    find out more

    Meet At

    Further information

    Full month price:

    Book all sessions on the Strategic workshops for the reduced price of:

    Full price: £550*
    Members of any HQN network: £350*

    Individual sessions**:

    Full price: £100*
    Members of any HQN network: £80*

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    **To book onto individual sessions please follow the links in the text on the left and complete the booking form on its page.

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    View all sessions

    • Event TypeHQN Event (Virtual)
    • VenueVirtual masterclass
    • Start09 Jun 2021 10:30
    • End09 Jun 2021 12:30

    Gas safety masterclass – the ‘new normal’ for compliance and emerging best practice

    Details

    Gas safety masterclass – the ‘new normal’ for compliance and emerging best practice

    Virtual masterclass

    Get the lowdown on the latest gas safety legislation and best practice at our popular masterclass as we begin to emerge from lockdown.

    The law hasn’t been on lockdown – the fact that landlords have certain legal obligations has not changed.

    But staying compliant relies on gaining access to tenants’ homes. Covid-19 will continue to make this harder.

    HQN is delighted to bring you a live virtual masterclass on gas safety, inspections and gas related issues.

    The session will cover the legal aspects around compliance enforcement and penalties for non-compliance.

    Kevin Bentley, lead assessor for HQN’s gas safety accreditation, will cover the practical issues and best practice principles.

    We’ll also take a look at the opportunities and challenges that lie ahead, including an overview of the government’s plans to replace gas boilers with hydrogen systems in all new-build properties from 2025.

    What will be covered:

    • The latest legislation – guidance on how to remain compliant and the latest case law affecting you, including information on the issue of access
    • Effective working with your contractor/DLO – make sure the relationship is delivering what you need
    • Are your maintenance systems up to date? The main issues and a checklist of what you should be doing
    • Key performance indicators, monitoring and reporting arrangements – what, where and when?
    • Best practice – take stock of current best practice including the benefits of SMART technology
    • Managing and mitigating your risks and disaster recovery – effective planning for the future
    • A look ahead at the implications of Carbon Zero and the new era of hydrogen boilers.

    Who should attend:

    Repairs and maintenance operatives, gas managers, health and safety managers, officers and operatives, void and housing managers, surveyors and multi-skilled operatives, operations management and those responsible for contracting with, assessing and managing gas safety.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeInnovation and Technology Network
    • VenueVirtual workshop
    • Start10 Jun 2021 10:30
    • End10 Jun 2021 12:00

    Introducing IoT: Why should I care about smart homes? (Level 1 – introductory)

    Details

    An introduction to the internet of things – smart fridges to smart homes, why should I care? (Level 1)

    virtual workshop

    Introducing IoT: Why should I care about smart homes? (Level 1 – introductory)

    Your building can talk to you, do you want to listen to what it can tell you?

    The world of The Internet of Things (IoT) has been expanding year on year. It’s nearly ten years ago that the world was introduced to the ‘Smart Fridge’. It has enormous potential for revolutionising social housing. Recently we’ve seen large scale IoT projects announced in social housing so the time is right to get a better understanding of just what IoT is and what it could mean for your organisation.

    If you haven’t yet got past the idea that IoT is a lot more than a fridge that can order your groceries for you, or something that can turn your lights on and off with your voice, but you do recognise that a world where ‘things’ are connected and can communicate has enormous potential for revolutionising social housing, then this is the session for you.

    What will be covered?:

    The workshop will go through the basics of what The Internet of Things (IoT) is:

    • Where and how it is being used in the world around you 
    • The key things you need to understand about the technology and
    • Highlight where and how its already being used in social housing today.

    You’ll go away with a sound understanding of what IoT technologies are, what they are delivering and more importantly their potential for your organisation.

    Essential for:

    Everyone – junior to senior levels – wanting to develop their understanding of IoT and how it can be applied to a social housing setting.

    About Stewart Davison: 

    Stewart Davison MSc is Deputy Managing Director at DTL Creative. He is one of the sectors best known faces in the area of technology services and a passionate advocate of technology in housing.  Having worked in the UK social housing sector and in tech companies he brings his practical knowledge and experience - both in and out of sector.

    Stewart is a believer in driving transformational change, looking at challenging the status quo and recognising the powerful force of technology. He is committed to inform, educate and implement new technologies to improve the lives of tenants across the UK.

    Level 1 – introductory:

    Tuesday 11 May – 10.30 – 12pm – Introducing IoT: Why should I care about smart homes? (Level 1)

    Thursday 20 May – 2pm – 3.30pm – Creating new worlds: The business benefits of augmented and virtual reality (Level 1)

    Thursday 3 June – 10.30am –12pm  – Creating new worlds: The business benefits of augmented and virtual reality (Level 1)

    Thursday 10 June – 10.30am – 12pm – Introducing IoT: Why should I care about smart homes? (Level 1)

    Wednesday 16 June – 10.30am – 12pm – Creating new worlds: The business benefits of augmented and virtual reality (Level 1)

    Tuesday 22 June – 10.30am – 12.pm – The Terminator? Introducing AI and machine learning (Level 1)

    Level 2 – intermediate:

    Wednesday 5 May – 9.30am – 12.30pm – Hello, Alexa, could my housing officer be a robot? (Level 2)

    Tuesday 25 May – 9.30am – 12.30pm – “I think IoT’s for us!” (Level 2)

    Thursday 27 May – 2pm – 5pm – Building and augmenting worlds: Using VR and AR to boost clarity and efficiency (Level 2)

    Thursday 17 June – 9.30am – 12.30pm – Hello, Alexa, could my housing officer be a robot? (Level 2)

    Wednesday 23 June – 9.30am – 12.30pm – “I think IoT’s for us!” (Level 2)

    Thursday 24 June – 9.30am – 12.30pm – Building and augmenting worlds: Using VR and AR to boost clarity and efficiency (Level 2)

     

    find out more

    Meet At

    Further information

    Delegate fees: 
    Full price: £150.00 *
    Members of any HQN network: £100.00 *

    To check your membership entitlement please email networks@hqnetwork.co.uk or call 01904 557150 (option 3).

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    In partnership with

    DTL

     

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeInnovation and Technology Network
    • VenueVirtual workshop
    • Start16 Jun 2021 10:30
    • End16 Jun 2021 12:00

    Creating new worlds: The business benefits of augmented and virtual reality (Level 1 – introductory)

    Details

     Creating new worlds and augmenting the world around us – An introduction to how you can apply virtual and augmented reality for business benefits (Level 1)

    Virtual workshop

    Creating new worlds: The business benefits of augmented and virtual reality (Level 1 – introductory)

    Virtual and augmented reality are the stuff of sci-fi movies and big-business with millions to spend on gimmicks that attract the headlines but achieve very little, aren’t they? Not necessarily.

    In this introductory level workshop, we introduce the concepts of virtual (VR) and augmented reality (AR), step through their recent maturity and democratisation, and look at some of the cost-effective ways to apply this technology in potentially surprising and practical contexts.

    We’ll also look at some of their more outrageous and entertaining applications (because why not?!) to give you a sense of the scale and ‘the art of the possible’ when it comes to using VR and AR.

    This session is ideal for everyone who is interested in how immersive technologies are being applied and is looking for inspiration.

    It will bridge the gap for you  - between the seemingly impossible and the very achievable applications of immersive and augmented technologies.

    It will help you to begin considering how you can take the first steps towards introducing it within your organisation.

    Essential for:

    All housing professionals interested in the possibilities presented by virtual and augmented reality and looking for inspiration about how the housing sector could apply these technologies. 

    About Chris Milborrow:

    Chris Milborrow is Head of Operations and Marketing at DTL Creative.

    Chris has over a decade of experience working with businesses across different sectors and of varying sizes; from large global FMCG businesses to small local housing associations. He has successfully delivered improvements in communications, marketing and business growth strategies and delivery plans.

    Chris has a BA (Hons.) in Marketing from the University of Strathclyde Business School and a Diploma in Strategic Marketing from the Chartered Institute of Marketing (CIM) and is a PRINCE2 Practitioner.

    Level 1 – introductory:

    Tuesday 11 May – 10.30 – 12pm – Introducing IoT: Why should I care about smart homes? (Level 1)

    Thursday 20 May – 2pm – 3.30pm – Creating new worlds: The business benefits of augmented and virtual reality (Level 1)

    Thursday 3 June – 10.30am –12pm  – Creating new worlds: The business benefits of augmented and virtual reality (Level 1)

    Thursday 10 June – 10.30am – 12pm – Introducing IoT: Why should I care about smart homes? (Level 1)

    Wednesday 16 June – 10.30am – 12pm – Creating new worlds: The business benefits of augmented and virtual reality (Level 1)

    Tuesday 22 June – 10.30am – 12.pm – The Terminator? Introducing AI and machine learning (Level 1)

    Level 2 – intermediate:

    Wednesday 5 May – 9.30am – 12.30pm – Hello, Alexa, could my housing officer be a robot? (Level 2)

    Tuesday 25 May – 9.30am – 12.30pm – “I think IoT’s for us!” (Level 2)

    Thursday 27 May – 2pm – 5pm – Building and augmenting worlds: Using VR and AR to boost clarity and efficiency (Level 2)

    Thursday 17 June – 9.30am – 12.30pm – Hello, Alexa, could my housing officer be a robot? (Level 2)

    Wednesday 23 June – 9.30am – 12.30pm – “I think IoT’s for us!” (Level 2)

    Thursday 24 June – 9.30am – 12.30pm – Building and augmenting worlds: Using VR and AR to boost clarity and efficiency (Level 2)

     

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £150.00 *
    Members of any HQN network: £100.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    In partnership with

    DTL

     

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeInnovation and Technology Network
    • VenueVirtual workshop
    • Start17 Jun 2021 09:30
    • End17 Jun 2021 12:30

    Hello, Alexa, could my housing officer be a robot? (Level 2 – intermediate)

    Details

     Ask Alexa! – Could your housing officer be a robot (Level 2)

    Virtual workshop

    Hello, Alexa, could my housing officer be a robot? (Level 2 – intermediate)

    Get up to speed with the latest developments in Artificial Intelligence (AI) and Machine Learning (ML) and the benefits technologies, such as chatbots/virtual assistants, can bring to your organisation and your customers.

    Okay, so you’re savvy enough not to be sold on the hype around Artificial Intelligence and Machine Learning. But you do see the potential benefits that technologies, such as chatbots/virtual assistants can bring to your organisation and your customers.

    Artificial Intelligence, Machine Learning and Virtual Assistants are perhaps some of the key technologies that will transform the 21st century.

    This workshop is a great opportunity to find out more about the potential as well as consider the implications. What will the social housing service of the future look and feel like in a world where machines can think for themselves and can interact seamlessly with humans?

    This workshop will get you up to speed with the latest developments:

    • Hear from suppliers, emerging start-ups to more established players, about the products they have developed for the social housing space
    • Hear about how housing providers are harnessing this emerging tech for the good of their tenants and their organisation
    • Hear how one of your peers has adopted virtual assistants (in the form of Alexa skills) and is using Machine Learning to help tenants and repairs teams recognise boiler types.

    You’ll go away with the information you need to begin planning the how, what and why of AI and ML in your own organisation.

    The workshop will provide you with:

    • Examples of commercially available products that social housing providers are already using
    • The reasons why your peers have decided to adopt a virtual assistant and
    • How others are continuing to develop the use of AI/ML.

    Essential for:

    Everyone who already has a good understanding of technological developments in Artificial Intelligence and Machine Learning and is looking to put it into practice in their organisation. 

    Suitable for all middle and senior managers regardless of the service area they work in.

    Useful for executives and board members who may have heard of how other providers are using AI & ML and want to get a better understanding of what the reality of these technologies looks like vs ‘the hype’.

    About Stewart Davison: 

    Stewart Davison MSc is Deputy Managing Director at DTL Creative. He is one of the sectors best known faces in the area of technology services and a passionate advocate of technology in housing.  Having worked in the UK social housing sector and in tech companies he brings his practical knowledge and experience - both in and out of sector.

    Stewart is a believer in driving transformational change, looking at challenging the status quo and recognising the powerful force of technology. He is committed to inform, educate and implement new technologies to improve the lives of tenants across the UK.

    Level 1 – introductory:

    Tuesday 11 May – 10.30 – 12pm – Introducing IoT: Why should I care about smart homes? (Level 1)

    Thursday 20 May – 2pm – 3.30pm – Creating new worlds: The business benefits of augmented and virtual reality (Level 1)

    Thursday 3 June – 10.30am –12pm  – Creating new worlds: The business benefits of augmented and virtual reality (Level 1)

    Thursday 10 June – 10.30am – 12pm – Introducing IoT: Why should I care about smart homes? (Level 1)

    Wednesday 16 June – 10.30am – 12pm – Creating new worlds: The business benefits of augmented and virtual reality (Level 1)

    Tuesday 22 June – 10.30am – 12.pm – The Terminator? Introducing AI and machine learning (Level 1)

    Level 2 – intermediate:

    Wednesday 5 May – 9.30am – 12.30pm – Hello, Alexa, could my housing officer be a robot? (Level 2)

    Tuesday 25 May – 9.30am – 12.30pm – “I think IoT’s for us!” (Level 2)

    Thursday 27 May – 2pm – 5pm – Building and augmenting worlds: Using VR and AR to boost clarity and efficiency (Level 2)

    Thursday 17 June – 9.30am – 12.30pm – Hello, Alexa, could my housing officer be a robot? (Level 2)

    Wednesday 23 June – 9.30am – 12.30pm – “I think IoT’s for us!” (Level 2)

    Thursday 24 June – 9.30am – 12.30pm – Building and augmenting worlds: Using VR and AR to boost clarity and efficiency (Level 2)

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £150.00 *
    Members of any HQN network: £100.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    In partnership with

    DTL

     

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeInnovation and Technology Network
    • VenueVirtual workshop
    • Start22 Jun 2021 10:30
    • End22 Jun 2021 12:00

    The Terminator? Introducing AI and machine learning (Level 1 – introductory)

    Details

     Introduction to Artificial Intelligence and machine learning – The Terminator? (Level 1)

    Virtual workshop

    The machines will replace us, right? (Level 1 – introductory)

    There is a lot of noise about Artificial Intelligence (AI) and how its simultaneously the saviour and doom of mankind. This introductory session (level 1) explains in simple terms the potential that AI has for the world and why it is something that you must be aware of and understand.

    What will be covered?

    You’ll be taken through the basics of what AI, Machine Learning (ML) and a Virtual Assistant (VA) are, as well as where and how these technologies are being used in the world around you. The session will then cover the key things you need to understand about the technology, dispel myths, cut through hype and highlight where and how it is already being used in social housing today.

    Why should you attend?

    This introductory session explains what is perhaps one of the most important technologies of the 21st century. AI has the potential to completely transform the world around us - will it elevate or will it destroy us? Whilst the session won’t provide answers to such an existential question, it will touch on the ethics of AI.

    You’ll recognise that a world where machines can think for themselves and where they can interact seamlessly with humans has enormous implications, as well as potential benefits for social housing.

    What will you take away from this session?

    You will:

    • Gain a basic understanding of the technologies that are available
    • Learn how to recognise the difference between AI and ML
    • Understand what capabilities exist, recognise hype vs reality and
    • Gain a grasp of what these technologies are delivering and more importantly their potential for your organisation.

    Essential for:

    A world that includes AI, ML and VAs is a completely transformed world and it’s approaching faster than we can imagine. If you don’t want to be left behind this introductory session is essential for everyone, both junior and senior staff, working in social housing.

    About Stewart Davison: 

    Stewart Davison MSc is Deputy Managing Director at DTL Creative. He is one of the sectors best known faces in the area of technology services and a passionate advocate of technology in housing.  Having worked in the UK social housing sector and in tech companies he brings his practical knowledge and experience - both in and out of sector.

    Stewart is a believer in driving transformational change, looking at challenging the status quo and recognising the powerful force of technology. He is committed to inform, educate and implement new technologies to improve the lives of tenants across the UK.

    The other workshops in the series are:

    Level 1 – introductory:

    Tuesday 11 May – 10.30 – 12pm – Introducing IoT: Why should I care about smart homes? (Level 1)

    Thursday 20 May – 2pm – 3.30pm – Creating new worlds: The business benefits of augmented and virtual reality (Level 1)

    Thursday 3 June – 10.30am –12pm  – Creating new worlds: The business benefits of augmented and virtual reality (Level 1)

    Thursday 10 June – 10.30am – 12pm – Introducing IoT: Why should I care about smart homes? (Level 1)

    Wednesday 16 June – 10.30am – 12pm – Creating new worlds: The business benefits of augmented and virtual reality (Level 1)

    Tuesday 22 June – 10.30am – 12.pm – The Terminator? Introducing AI and machine learning (Level 1)

    Level 2 – intermediate:

    Wednesday 5 May – 9.30am – 12.30pm – Hello, Alexa, could my housing officer be a robot? (Level 2)

    Tuesday 25 May – 9.30am – 12.30pm – “I think IoT’s for us!” (Level 2)

    Thursday 27 May – 2pm – 5pm – Building and augmenting worlds: Using VR and AR to boost clarity and efficiency (Level 2)

    Thursday 17 June – 9.30am – 12.30pm – Hello, Alexa, could my housing officer be a robot? (Level 2)

    Wednesday 23 June – 9.30am – 12.30pm – “I think IoT’s for us!” (Level 2)

    Thursday 24 June – 9.30am – 12.30pm – Building and augmenting worlds: Using VR and AR to boost clarity and efficiency (Level 2)

    One free place per organisation at this workshop. 

     

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £150.00 *
    Members of any HQN network: £100.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    In partnership with

    DTL

     

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeInnovation and Technology Network
    • VenueVirtual workshop
    • Start23 Jun 2021 09:30
    • End23 Jun 2021 12:30

    “I think IoT’s for us!” (Level 2 – intermediate)

    Details

     This IoT stuff...I think it’s for us!” (Level 2)

    Virtual workshop

     “I think IoT is for us!” (Level 2 – Intermediate)

    This IoT stuff...I think it’s for us!

    So, you already probably know your LoRAWANs from your SigFoxs. You might be getting down with the ZigBees of this world, but just need another gentle nudge towards utilising IoT tech in your organisation.

    If you need some ideas about how IoT could be adopted in your organisation but aren't quite at the business case stage yet, this is the session for you.

    This session will take a look at real case studies in social housing and consider the key question - Do I adopt a ‘Do-it-yourself' approach to IoT or just go prêt-à-porter?

    Hear from housing providers about the pros and cons of both including those who have adopted an “off the shelf” approach “picking and choosing” their IoT systems and technologies from a wide range of suppliers, products and platforms

    Essential for:

    Everyone who already has a good understanding of technology and wants to explore and develop this further including middle and senior managers operating on the frontline as well as executives and board members.

    About Stewart Davison: 

    Stewart Davison MSc is Deputy Managing Director at DTL Creative. He is one of the sectors best known faces in the area of technology services and a passionate advocate of technology in housing.  Having worked in the UK social housing sector and in tech companies he brings his practical knowledge and experience - both in and out of sector.

    Stewart is a believer in driving transformational change, looking at challenging the status quo and recognising the powerful force of technology. He is committed to inform, educate and implement new technologies to improve the lives of tenants across the UK.

    Level 1 – introductory:

    Tuesday 11 May – 10.30 – 12pm – Introducing IoT: Why should I care about smart homes? (Level 1)

    Thursday 20 May – 2pm – 3.30pm – Creating new worlds: The business benefits of augmented and virtual reality (Level 1)

    Thursday 3 June – 10.30am –12pm  – Creating new worlds: The business benefits of augmented and virtual reality (Level 1)

    Thursday 10 June – 10.30am – 12pm – Introducing IoT: Why should I care about smart homes? (Level 1)

    Wednesday 16 June – 10.30am – 12pm – Creating new worlds: The business benefits of augmented and virtual reality (Level 1)

    Tuesday 22 June – 10.30am – 12.pm – The Terminator? Introducing AI and machine learning (Level 1)

    Level 2 – intermediate:

    Wednesday 5 May – 9.30am – 12.30pm – Hello, Alexa, could my housing officer be a robot? (Level 2)

    Tuesday 25 May – 9.30am – 12.30pm – “I think IoT’s for us!” (Level 2)

    Thursday 27 May – 2pm – 5pm – Building and augmenting worlds: Using VR and AR to boost clarity and efficiency (Level 2)

    Thursday 17 June – 9.30am – 12.30pm – Hello, Alexa, could my housing officer be a robot? (Level 2)

    Wednesday 23 June – 9.30am – 12.30pm – “I think IoT’s for us!” (Level 2)

    Thursday 24 June – 9.30am – 12.30pm – Building and augmenting worlds: Using VR and AR to boost clarity and efficiency (Level 2)

     

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £150.00 *
    Members of any HQN network: £100.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    In partnership with

    DTL

     

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeInnovation and Technology Network
    • VenueVirtual workshop
    • Start24 Jun 2021 09:30
    • End24 Jun 2021 12:30

    Building and augmenting worlds: Using VR and AR to boost clarity and efficiency (Level 2 – intermediate)

    Details

    Building worlds that don’t exist and augmenting worlds that do – How VR and AR can bring clarity to your customers and efficiency to your operations as a social housing provider (Level 2)

    Virtual workshop

    Building and augmenting worlds: Using VR and AR to boost clarity and efficiency (Level 2 – Intermediate)

    Having looked at the wider applications of virtual and augmented reality in level 1 this session focuses on the practical applications of VR and AR in housing, property and related services.

    This session will use real life case studies and share good practice from housing professionals and technologists working within and outside the sector.

    It will answer the ‘why’, ‘what’ and ‘how’ of applying VR & AR in a housing context.

    If you're interested in the direct application of virtual and augmented reality technology within housing this workshop will give you inspiration and ideas. It will help you develop the case for implementing VR and AR in your organisation and provide you with plenty of practical examples of how others have applied virtual and augmented reality within their organisations.

    Start building your business case now.

    Essential for:

    Everyone responsible for taking forward new technology within their organisations who already has a basic understanding. Suitable for specialists and operational managers at a variety of levels.

    About Chris Milborrow:

    Chris Milborrow is Head of Operations and Marketing at DTL Creative.

    Chris has over a decade of experience working with businesses across different sectors and of varying sizes; from large global FMCG businesses to small local housing associations. He has successfully delivered improvements in communications, marketing and business growth strategies and delivery plans.

    Chris has a BA (Hons.) in Marketing from the University of Strathclyde Business School and a Diploma in Strategic Marketing from the Chartered Institute of Marketing (CIM) and is a PRINCE2 Practitioner.

    Level 1 – introductory:

    Tuesday 11 May – 10.30 – 12pm – Introducing IoT: Why should I care about smart homes? (Level 1)

    Thursday 20 May – 2pm – 3.30pm – Creating new worlds: The business benefits of augmented and virtual reality (Level 1)

    Thursday 3 June – 10.30am –12pm  – Creating new worlds: The business benefits of augmented and virtual reality (Level 1)

    Thursday 10 June – 10.30am – 12pm – Introducing IoT: Why should I care about smart homes? (Level 1)

    Wednesday 16 June – 10.30am – 12pm – Creating new worlds: The business benefits of augmented and virtual reality (Level 1)

    Tuesday 22 June – 10.30am – 12.pm – The Terminator? Introducing AI and machine learning (Level 1)

    Level 2 – intermediate:

    Wednesday 5 May – 9.30am – 12.30pm – Hello, Alexa, could my housing officer be a robot? (Level 2)

    Tuesday 25 May – 9.30am – 12.30pm – “I think IoT’s for us!” (Level 2)

    Thursday 27 May – 2pm – 5pm – Building and augmenting worlds: Using VR and AR to boost clarity and efficiency (Level 2)

    Thursday 17 June – 9.30am – 12.30pm – Hello, Alexa, could my housing officer be a robot? (Level 2)

    Wednesday 23 June – 9.30am – 12.30pm – “I think IoT’s for us!” (Level 2)

    Thursday 24 June – 9.30am – 12.30pm – Building and augmenting worlds: Using VR and AR to boost clarity and efficiency (Level 2)

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £150.00 *
    Members of any HQN network: £100.00 *

    * Please note that all prices are subject to standard VAT. Byte Size members do not qualify for member discounts or free places at this event. Please call 01904 557150 for more information.

    In partnership with

    DTL

     

    Cancellations and substitutions:

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email events@hqnetwork.co.uk

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual conference
    • Start24 Jun 2021 13:00
    • End24 Jun 2021 16:30

    The Leasehold Summit 2021

    Details

    The Leasehold Summit 2021

    Virtual conference

    This year’s Leasehold Summit looks at the road ahead for leasehold teams in the company of a top line-up of speakers.

    What will be covered:

    The government’s roadmap has pointed the way forward for the country as the Covid–19 restrictions are relaxed. Leasehold teams can move with more confidence.

    But there are hazards on the road ahead over the upcoming months and into 2022.

    We can expect an upscaling in activities and many signposts of new legislation, regulations, and guidance.

    Leaseholders have been patient over the last year, and times have been tough for many. But as ‘normality’ beckons, they’ll expect to see full services returning, and more value for money for their service charges and management fees. The challenge for the rest of this year, and into 2022, is to plot a course to deliver just that.

    This year’s Summit looks at some of the operational challenges and pressures coming up over the next 12 months.

    Confirmed speakers and sessions:

    • Mike Edmunds, Head of Leaseholder Services, Camden London Borough Back in business – post-Covid recovery
    • Steve Michaux, Head of Resident Services, A2 Dominion Clarity on cladding
    • Kirsty Skinner, Leasehold Manager, Coastline A first foray into forfeiture for shared owners
    • John Gargano, Associate, The Leasehold Network Do the right thing; fire & building safety
    • Richard Blakeway, The Housing Ombudsman Making things right – a new approach to leaseholder complaints
    • Natasha Greenwood, Head of Commercial Operations, Sovereign and Ann Faulkner, Associate, The Leasehold Network The ‘Leasehold Hustings’.

    What will you take away from the event?

    Find out how the latest government policies, protocols and legislation will impact on your day-to-day work and get some expert advice and guidance on how to move your services forward.

    Essential for:

    This is an essential event for all leasehold practitioners and anyone responsible for leasehold and home ownership services in their organisation, including those working in the following areas:

    • Leasehold management
    • Leasehold policy and strategy
    • Home ownership
    • Sales
    • Service charge administration
    • Right to Buy
    • Business management
    • Estate services
    • Service development
    • Performance management
    • Customer service.

    Book four or more places to receive a discounted price. For more information, please email events@hqnetwork.co.uk.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £175.00 *
    Members of any HQN network: £150.00 *

    Book four or more places to receive a discounted price. For more information, please email events@hqnetwork.co.uk.

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event (Virtual)
    • VenueVirtual conference
    • Start15 Jul 2021 10:00
    • End15 Jul 2021 13:00

    The Housing Quality Network annual conference

    Details

    The Housing Quality Network annual conference

    Virtual conference

    The Housing Quality Network is pleased to announce the date of the 2021 annual conference. Further details on the themes and sessions will be confirmed in due course.

    To register your interest please email events@hqnetwork.co.uk.

    Please note: times are subject to change depending on whether the event is virtual or held in person. All those who register interest will be the first to hear the timings and locations.

    find out more

    Meet At

    Further information

    Times and pricing will be confirmed in due course.

    Please email events@hqnetwork.co.uk to register your interest.

     

    The Housing Quality Network

    • Event TypeHQN Event (Virtual)
    • VenueVirtual conference
    • Start19 Aug 2021 10:00
    • End19 Aug 2021 13:00

    The Estate Services Club annual conference

    Details

    Estate Services Club annual conference

    Virtual conference

    The Estate Services Club is pleased to announce the date of the 2021 annual conference. Further details on the themes and sessions will be confirmed in due course.

    To register your interest please email events@hqnetwork.co.uk.

    Please note: times are subject to change depending on whether the event is virtual or held in person. All those who register interest will be the first to hear the timings and locations.

    find out more

    Meet At

    Further information

    Times and pricing will be confirmed in due course.

    Please email events@hqnetwork.co.uk to register your interest.

     

    • Event TypeHQN Event (Virtual)
    • VenueVirtual conference
    • Start09 Sep 2021 10:00
    • End09 Sep 2021 13:00

    The Equality, Diversity and Inclusion Network annual conference

    Details

    Equality, Diversity and Inclusion Network annual conference

    Virtual conference

    The Equality, Diversity and Inclusion Network is pleased to announce the date of the 2021 annual conference. Further details on the themes and sessions will be confirmed in due course.

    To register your interest please email events@hqnetwork.co.uk.

    Please note: times are subject to change depending on whether the event is virtual or held in person. All those who register interest will be the first to hear the timings and locations.

    find out more

    Meet At

    Further information

    Times and pricing will be confirmed in due course.

    Please email events@hqnetwork.co.uk to register your interest.

     

    The Equality, Diversity and Inclusion Network

    • Event TypeHQN Event (Virtual)
    • VenueVirtual conference
    • Start23 Sep 2021 10:00
    • End23 Sep 2021 13:00

    The SAFETYnet annual conference

    Details

    SAFETYnet annual conference

    Virtual conference

    The Health and Safety Network is pleased to announce the date of the 2021 annual conference. Further details on the themes and sessions will be confirmed in due course.

    To register your interest please email events@hqnetwork.co.uk.

    Please note: times are subject to change depending on whether the event is virtual or held in person. All those who register interest will be the first to hear the timings and locations.

    find out more

    Meet At

    Further information

    Times and pricing will be confirmed in due course.

    Please email events@hqnetwork.co.uk to register your interest.

     

    The Health and Safety Network

    • Event TypeHQN Event (Virtual)
    • VenueVirtual conference
    • Start14 Oct 2021 10:00
    • End14 Oct 2021 13:00

    The RIEN annual conference

    Details

    RIEN annual conference

    Virtual conference

    The Rent Income Excellence Network is pleased to announce the date of the 2021 annual conference. Further details on the themes and sessions will be confirmed in due course.

    To register your interest please email events@hqnetwork.co.uk.

    Please note: times are subject to change depending on whether the event is virtual or held in person. All those who register interest will be the first to hear the timings and locations.

    find out more

    Meet At

    Further information

    Times and pricing will be confirmed in due course.

    Please email events@hqnetwork.co.uk to register your interest.

     

    The Rent Income Excellence Network

    • Event TypeHQN Event (Virtual)
    • VenueVirtual conference
    • Start10 Nov 2021 10:00
    • End10 Nov 2021 13:00

    The Asset Management Network annual conference

    Details

    Asset Management Network annual conference

    Virtual conference

    The Asset Management Network is pleased to announce the date of the 2021 annual conference. Further details on the themes and sessions will be confirmed in due course.

    To register your interest please email events@hqnetwork.co.uk.

    Please note: times are subject to change depending on whether the event is virtual or held in person. All those who register interest will be the first to hear the timings and locations.

    find out more

    Meet At

    Further information

    Times and pricing will be confirmed in due course.

    Please email events@hqnetwork.co.uk to register your interest.

     

    The Asset Management Network

    • Event TypeHQN Event (Virtual)
    • VenueVirtual conference
    • Start23 Nov 2021 10:00
    • End23 Nov 2021 13:00

    The Housing Management Network annual conference

    Details

    Housing Management Network annual conference

    Virtual conference

    The Housing Management Network is pleased to announce the date of the 2021 annual conference. Further details on the themes and sessions will be confirmed in due course.

    To register your interest please email events@hqnetwork.co.uk.

    Please note: times are subject to change depending on whether the event is virtual or held in person. All those who register interest will be the first to hear the timings and locations.

    find out more

    Meet At

    Further information

    Times and pricing will be confirmed in due course.

    Please email events@hqnetwork.co.uk to register your interest.

     

    The Housing Management Network

    • Event TypeHQN Event (Virtual)
    • VenueVirtual conference
    • Start02 Dec 2021 10:00
    • End02 Dec 2021 13:00

    The Residents’ Network annual conference

    Details

    The Residents’ Network annual conference

    Virtual conference

    The Residents' Network is pleased to announce the date of the 2021 annual conference. Further details on the themes and sessions will be confirmed in due course.

    To register your interest please email events@hqnetwork.co.uk.

    Please note: times are subject to change depending on whether the event is virtual or held in person. All those who register interest will be the first to hear the timings and locations.

    find out more

    Meet At

    Further information

    Times and pricing will be confirmed in due course.

    Please email events@hqnetwork.co.uk to register your interest.

     

    The Residents' Network

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