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    • Event TypeHQN Event
    • VenueChester
    • Start07 May 2020 10:00
    • End07 May 2020 14:30

    Housing Ombudsman workshop: Spotlight on repairs

    Details

    Housing Ombudsman workshop: Spotlight on repairs

    Dissatisfaction with day-to-day (‘responsive’) repairs accounts for over a third of complaints made to the Ombudsman each year.

    Living in a home in a poor state of repair can have a significant impact on residents. It can cause stress and frustration, and damage the ongoing relationship with the landlord.

    Delivering a good repairs service is a high priority for landlords and many handle complaints very well – but there is room for improvement.

    HQN is once again delighted to be partnering with the Housing Ombudsman Service on this new series of practical and interactive workshops.

    The half-day workshops will be delivered by the Ombudsman's own expert trainers and will focus on the following themes:

    • How the Housing Ombudsman Service investigates repairs complaints – what you need to know
    • Understanding the key causes of repairs complaints
    • Preventing common complaints
    • Understanding the responsibilities of all parties
    • Speeding up response times and closing complaints early
    • Better record keeping
    • Lessons learned
    • Your questions answered.

    The session will also look at the application of the Dispute Resolution Principles in dealing with repairs complaints.

    Each workshop draws on case studies and best practice examples from the Housing Ombudsman's files. There will also be an opportunity to network with peers from other landlords.

    This event is also taking place in Bristol, Manchester, Leicester and London.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £299.00 *
    Members of any HQN network: £160.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueManchester
    • Start13 May 2020 10:00
    • End13 May 2020 13:00

    Crisis comms – dare to prepare

    Details

    Crisis comms – dare to prepare

    Are you being kept awake worrying about the worst that could happen? How would you react if you got the early morning crisis call?

    Whether it’s fraud, flood or fire, you’ll need to know how to respond quickly and effectively.

    Join us to hear how experts communicate in a crisis, get a chance to quiz the panel and learn some top tips.

    This half-day workshop will explore some real-life crises and examine how communications were handled.

    You’ll learn about the pattern of a crisis, strategies for handling communications and the importance of media training. You’ll come away with some practical tips, and ideas for what you can do to prepare.

    Who should attend?

    Communications teams working in housing associations and local authorities, and managers with responsibility for handling communications in a crisis.

    find out more

    Meet At

    Delegate fees:

    Full price: £219.00 *
    Members of any HQN network: £160.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event
    • VenueLondon
    • Start15 May 2020 10:00
    • End15 May 2020 16:00

    The art of leadership

    Details

    The art of leadership

    Maintaining affordable rents, building new and maintaining existing housing stock and a relentless focus on health and safety are just a few of the many challenges facing our sector. All this against a backdrop of reducing budgets and the inevitable need to do more with less. Things are tough. So inspiring the best performance from your people is critical.

    This workshop explores the fundamental principles of being a great leader building your personal leadership style and raising your awareness of what can hinder your performance; establishing an understanding of how your leadership profile can support or hinder the performance of your team; and connects your leadership style with challenges at work so that you can practise being at your best under pressure.

    Only 30 places available so book now.

    Overview of the day

    • Leadership within management
    • The fundamental principles of leading and enabling others
    • Winning hearts and minds
    • Creating clarity of what you’re trying to achieve
    • Leadership styles and behaviours
    • Leadership profiling assessment
    • Controlling our behaviours to be at our best
    • Performance under pressure
    • Improving leadership back in the business.

    The one-day Art of leadership course is specifically designed for established housing leaders and those with the potential to become one. The event is a chance to:

    • Learn how to transform leadership within your organisation
    • Inspire and grow future leaders
    • Leave with some practical leadership development insight and tools.

    The Trust's philosophy is to show and coach people, guiding them to their own conclusions. It has its own leadership development assessment tool – which will be used during the event – which is designed to give individuals an understanding of their preferred leadership styles and drivers.

    Robin Lawrence – Workshop Director

    Robin is a specialist in leadership development and personal effectiveness.

    Robin’s work is primarily focused on developing and running customised programmes but he also delivers The Trust’s open leadership programmes. Robin obtained a distinction for his diploma in coaching and is also accredited with The Leadership Trust as an executive coach. Robin is one of the few John Adair Accredited Trainers for Action Centred Leadership. In 2017, Robin became BPS Accredited as Test user: Occupational – Ability and Personality and using tools such as Talent Q's Dimensions and Elements.

    Robin has worked successfully with many clients including high profile charity organisations, company directors and executives in a variety of sectors including scientific, medical, telecommunications, education, sports and financial sectors.

    Robin is also a regular guest speaker and MC at breakfast sessions, events and exhibitions covering a myriad of leadership and management related topics.

    Robin has over 20 years experience of working at senior levels within the corporate world. This has helped develop his practical business, management and leadership skills, and has seen him build high performing teams,  un successful projects and work closely with other global companies as well as many UK based SMEs.

    His corporate career also involved product and project management roles which in one instance led to a 'world first'. Robin also ran a marketing department within one of the UK’s leading blue chip telecommunications  companies, during which time that department’s revenues increased from £40m to £750m. He also served on the board of the London Borough of Waltham Forest’s Housing organisation, Ascham Homes, as a non-executive director.

    He is currently director and founder of a company to provide coaching based development services to professionals, specialising in leadership, team dynamics and communications. During this time he developed the highly regarded 'Every Teacher Matters®' programme aimed at assisting teaching professionals and school SLTs to improve leadership skills and personal effectiveness.

    This event will also be held in Manchester and Birmingham.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £299.00 *
    Members of any HQN network: £219.00 *

    Early bird non members only: £269.00 *

    Early bird pricing ends on Friday 10 April 2020.

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    In partnership with:

    Leadership Trust

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event
    • VenueBirmingham
    • Start19 May 2020 10:00
    • End19 May 2020 16:00

    Customer-centric cultural transformation

    Details

    Customer-centric cultural transformation

    With the White Paper on the way, doing nothing is not an option

    With tenant empowerment, customer service and proactive consumer regulation set to be at the heart of the upcoming Social Housing White Paper, the case for a customer-centric approach to delivering services has never been more compelling.

    But, as many organisations are already discovering, the desire to do things differently can only become reality through genuine culture change that transforms the way every colleague (regardless of role and status) thinks and acts.

    By its very nature, cultural transformation isn't easy and the majority of businesses, while claiming they have the customer in the centre, try to fit any new approach into existing processes and KPIs.

    To become truly customer-centric, the KPIs, processes and values of the organisation need to be built around the people you serve by understanding their true needs and the context in which they live their lives. Customer journey mapping will only get you so far.

    This type of transformation therefore requires a major cultural shift, and courage from the organisation to step into the customers shoes and co-create with them. This journey is different for every organisation and you need to know where to start or how to overcome obstacles if you’ve got stuck.

    At this interactive event run by the market-leading, customer-centric service design agency Hellon you will learn about the transformation process towards customer-centricity, how to overcome the challenges of embedding genuine change into your organisation, and recommendations for how to ensure buy-in and reach.

    Through examples, the Hellon team will illustrate ways of igniting and driving change, followed by an interactive session to bring this knowledge to life.

    The day will also include practical sessions from organisations that have successfully embedded a customer-centric approach by transforming their culture.

    Doing nothing is not an option. The Regulator of Social Housing has made it clear that providers should not be waiting to be told what to do. The time to act is now.

    Key themes:

    • What does customer-centric cultural transformation really mean?
    • How do you go about it and what needs to change?
    • What does this mean for your KPIs, processes and reporting?
    • How do you get all colleagues on board?
    • What does success look like?

    Speakers:

    • Timo Pätiälä, Managing Director, Hellon
    • Andy Pattichis, Lead Service Designer, Hellon.

    This event is essential for the following:

    • Chief executives
    • Customer service directors
    • Heads of customer service
    • Executive directors of service and transformation
    • Business transformation teams
    • Head of customer experience
    • Customer insight teams
    • Digital teams
    • Operation directors
    • All housing professionals.

    About Hellon

    Hellon was established in 2009 and has been expanding rapidly by challenging traditional business development by utilising a customer-centric approach and design methods. It has offices in Helsinki and London and has worked with companies in more than 20 countries.

    This event is also being held in London and Manchester.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £299.00 *

    Members of any HQN network: £219.00 *

    Early bird non members only£269.00 *

    Early bird pricing ends on 17 April 2020.

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    In association with:

    Hellon

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event
    • VenueLeicester
    • Start19 May 2020 10:00
    • End19 May 2020 14:30

    Housing Ombudsman workshop: Spotlight on repairs

    Details

    Housing Ombudsman workshop: Spotlight on repairs

    Dissatisfaction with day-to-day (‘responsive’) repairs accounts for over a third of complaints made to the Ombudsman each year.

    Living in a home in a poor state of repair can have a significant impact on residents. It can cause stress and frustration, and damage the ongoing relationship with the landlord.

    Delivering a good repairs service is a high priority for landlords and many handle complaints very well – but there is room for improvement.

    HQN is once again delighted to be partnering with the Housing Ombudsman Service on this new series of practical and interactive workshops.

    The half-day workshops will be delivered by the Ombudsman's own expert trainers and will focus on the following themes:

    • How the Housing Ombudsman Service investigates repairs complaints – what you need to know
    • Understanding the key causes of repairs complaints
    • Preventing common complaints
    • Understanding the responsibilities of all parties
    • Speeding up response times and closing complaints early
    • Better record keeping
    • Lessons learned
    • Your questions answered.

    The session will also look at the application of the Dispute Resolution Principles in dealing with repairs complaints.

    Each workshop draws on case studies and best practice examples from the Housing Ombudsman's files. There will also be an opportunity to network with peers from other landlords.

    This event is also taking place in Bristol, Manchester, Chester and London.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £299.00 *
    Members of any HQN network: £160.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueLondon
    • Start28 May 2020 10:00
    • End28 May 2020 16:00

    The future of block management – planning for the next ten years and beyond

    Details

    The future of block management

    Are you prepared for the new world of block management?

    The management of residential blocks has come into sharp focus in the post-Grenfell era.

    A new building safety regulator, updated advice for the management of multi-storey buildings and plans for a new Fire Safety Bill have all been announced since the start of the year.

    But while safety is paramount, successful block management needs to be all encompassing –taking into account every aspect of the day-to-day resident experience and the impact on the wider community. It also needs to involve a deeper understanding of the buildings we manage, from layout and design to the materials used in their construction.

    So, join us for this major event in May where we’ll be casting the spotlight on the future of block management – high, medium and low rise. We’ll be covering everything from block design and development to management and maintenance. 

    With a focus on safety, efficiency of service and the customer experience, the day will include:

    • The A to Z of block design, asset management and maintenance
    • The impact of Hackitt and new Building Safety legislation. How will the last ten years compare to the next ten years?
    • The changing role of the 'accountable person' and 'building safety manager' in block management
    • Who pays for cladding removal and what does it mean for leaseholders and shared owners?
    • People vs property  – does tenancy management and ASB still have a key role in block management?
    • Day to day management – including managing all the different delivery partners and relationships with them
    • Customer expectations – getting the customer service and experience spot on
    • The role of tech in housing and block management – BIM, VR, AR in practice
    • The role of development/construction in the block management journey – getting it right first time
    • Who are the VIP stakeholders of the future? Residents vs Investors.

    This event is essential for:

    Everyone involved in providing services to blocks including:

    • Housing managers
    • Development teams
    • Asset management and maintenance
    • Estate services
    • Leasehold managers
    • Customer services.
    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £299.00 *
    Members of any HQN network: £219.00 *

    Early bird non members only£269.00 *

    Early bird pricing ends on Friday 24 April 2020.

    *Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueCardiff
    • Start02 Jun 2020 10:00
    • End02 Jun 2020 16:00

    Collecting with care 2020: Housing income, rent arrears and mental health

    Details

    Collecting with care

    The Royal College of Psychiatrists reports that one in six British adults has a mental health problem. 

    Almost a quarter of these individuals are behind with at least one bill or payment.

    The Money and Mental Health Policy Institute estimates that one in three social housing tenants with rent arrears, experiences mental health problems.

    Some of these people will be your customers. How do you maximise income AND support vulnerable people? Collecting with Care will help you to strike that balance. 

    Why Collecting with Care…?

    Maggie Houghton, Programme Manager for the Hyde Foundation and Tony Newman, HQN Associate, will host the day. 

    Maggie and Tony will be joined by Stephen Gillatt, founder of Talk Changes Lives and author of “Mad, Sad, Disfunctional Dad.”

    With a clear focus on the key issues and practical ideas and solutions, the conference will examine:

    • The prevalence and impact of mental health problems, including the cognitive effects and why standard arrears processes are unhelpful and often harmful
    • A quick reminder of the legislative framework and how this must inform arrears case management in practice
    • Using the Money and Mental Health Policy Institute’s rent arrears checklist and guidance from the Royal College of Psychiatrists
    • Solutions workshop – What can we do? Including best practice principles and practical case studies.

    Universal Credit is rolling out across the UK. Does your organisation have the policies, procedures and practices in place to support vulnerable customers and to ensure that rent collection and arrears are managed sensitively and effectively?

    This event is the ideal opportunity to make sure.

    This event will also be held in ManchesterBirminghamExeterYork and London.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £299.00 *
    Members of any HQN network: £219.00 *
    Early bird non members only: £269.00 *

    Early bird pricing ends on Friday 8 May 2020.

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event
    • VenueLondon
    • Start04 Jun 2020 10:00
    • End04 Jun 2020 14:30

    Housing Ombudsman workshop: Spotlight on repairs

    Details

    Housing Ombudsman workshop: Spotlight on repairs

    Dissatisfaction with day-to-day (‘responsive’) repairs accounts for over a third of complaints made to the Ombudsman each year.

    Living in a home in a poor state of repair can have a significant impact on residents. It can cause stress and frustration, and damage the ongoing relationship with the landlord.

    Delivering a good repairs service is a high priority for landlords and many handle complaints very well – but there is room for improvement.

    HQN is once again delighted to be partnering with the Housing Ombudsman Service on this new series of practical and interactive workshops.

    The half-day workshops will be delivered by the Ombudsman's own expert trainers and will focus on the following themes:

    • How the Housing Ombudsman Service investigates repairs complaints – what you need to know
    • Understanding the key causes of repairs complaints
    • Preventing common complaints
    • Understanding the responsibilities of all parties
    • Speeding up response times and closing complaints early
    • Better record keeping
    • Lessons learned
    • Your questions answered.

    The session will also look at the application of the Dispute Resolution Principles in dealing with repairs complaints.

    Each workshop draws on case studies and best practice examples from the Housing Ombudsman's files. There will also be an opportunity to network with peers from other landlords.

    This event is also taking place in Bristol, Manchester, Chester and Leicester.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £299.00 *
    Members of any HQN network: £160.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueYork
    • Start11 Jun 2020 10:00
    • End11 Jun 2020 16:30

    Making estate regeneration happen

    Details

    Making estate regeneration happen

    HQN has teamed up with the communities team at the Pioneer Group to take a practical look at two real life case studies of sustainable regeneration in Castle Vale and emerging planning for community regeneration in Stockland Green. 

    The sector’s focus is on boosting housing supply, improving the quality of housing, destigmatising how social housing is perceived and finding new ways of engaging and empowering tenants in the delivery of housing solutions. There is a palpable belief and confidence that the housing agenda is on the front foot with a renewed optimism and energy. 

    However, one area where there is less policy definition is around wider neighbourhood regeneration – particularly inner and outer city housing estates. Stepping in to fill this policy void, the National Housing Federation are currently finalising their Great Places Commission report which identifies a key challenge around:  

    “…neighbourhoods, towns and cities in the Midlands and the North of England are not great places, and have not been for a long time. Long-term economic and social trends have served to entrench regional disparities and hold these places back. This is having a clear and measurable impact on people’s lives and on the national economy, and cannot be allowed to continue. It is in places like this that housing associations, together with local authorities, Universities, and other anchor institutions, are working alongside residents and community organisations to address local challenges and drive positive change. They are already making an impact, often with limited resources, but there is the potential to do so much more.”

    The workshop is broken into three parts:

    • The first part explores the national agenda for estate regeneration and innovative approaches for tackling the funding challenges 
    • The second part looks at the Castle Vale model of sustainable regeneration with a tour of the estate to see how the initial investment has been sustained with renewed focus on delivering wider social and economic regeneration 
    • The third part considers emerging approaches to scoping estate regeneration in Falcon Lodge, a neighbourhood with around 900 council homes in the Reddicap ward of Sutton Coldfield. 

    Participants will:

    • Hear about and visit a nationally recognised successful example of estate regeneration 
    • Find out about a community planning approach to regeneration
    • Learn about the current national debate on turning round problem estates 
    • Find out about a potential future model of housing regeneration looking at short term interventions driven by a community planning approach   
    • Explore funding opportunities. 

    They will go away with ideas and solutions to take forward within their organisations.

    Our facilitators for the day are Tim Brown and Ifor Jones

    Tim Brown is a long standing HQN associate, a qualified town planner and corporate member of the CIH as well as a senior research associate in housing and local government at De Montfort University. Tim was previously Director of the Centre for Comparative Housing research, board member and chair of a number of housing associations, director of two social enterprises. He is currently pioneering on the next steps and options for estate regeneration amongst a range of other work interests including boosting housing supply, housing needs of older people, economic development and regeneration housing policy and local authority and social housing allocations systems. Tim is technical lead for HQN’s specialist strategic network SEN.

    Ifor Jones is Head of Communities at the Pioneer Group in Castle Vale after retiring from local government in 2016. As a Director in Birmingham City Council he led the council’s localisation policy and delivery arrangements for a decade, manging a range of services including libraries, leisure, advice and housing including partnership responses to the closure of Rover in 2005 and more recently the community governance review setting up the largest town council in England in Sutton Coldfield. Throughout his career he has focused on localised community regeneration and neighbourhood management. He is taking this approach in a number of communities in North East Birmingham including Castle Vale, Stockland Green and Falcon Lodge in Sutton Coldfield. He is currently vice chair of the Active wellbeing society and is a founder member of Birmingham Community Homes.

    Those who attend will receive a complimentary copy of our landlord safety compliance toolkit.

    This event will also be taking place in Manchester and London.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £299.00 *
    Members of any HQN network: £219.00 *

    Early bird non members only£269.00 *

    Early bird pricing ends on 8 May 2020.

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueManchester
    • Start17 Jun 2020 10:00
    • End17 Jun 2020 16:00

    Leading change

    Details

    Leading change

    Change. It's ironic that it seems to be the only constant in organisational life. All too often change brings disruption, poor performance and an uncomfortable negative atmosphere, which isn't good for anyone. But change can be a force for good. It can drive innovation, motivate great thinking and lead to better ways of achieving success.

    This workshop explores change from a variety of angles. Whether you are instigating change, and most of us are at some level, or dealing with change initiated by others, this session will look at core principles to consider how to make those processes more positive. The links to the Art of Leadership will be seen as we go deeper into how we achieve the balance between task and people whilst looking at emotional responses, culture, resilience, strategic thinking and relationship management. All key components of Leading Change.

    Only 30 places available so book now.

    Overview of the day

    • The emotional journey of change
    • What constitutes change in reality?
    • How do leaders effectively respond to change?
    • The cultural impact of change
    • Values, habits and institutional thinking
    • An organisation’s cultural web
    • Leaders personal responsibilities
    • The four pillars of high performing teams
    • Resilience within a changing world
    • Area of influence and decision making
    • Managing relationships.

    This workshop is ideal for those who have attended The Art of Leadership workshop but does not exclude those who have not. It will reprise core leadership principles within the session. It may well inspire some to want to attend future workshops and programmes.

    Robin Lawrence – Workshop Director

    Robin is a specialist in leadership development and personal effectiveness.

    Robin’s work is primarily focused on developing and running customised programmes but he also delivers The Trust’s open leadership programmes. Robin obtained a distinction for his diploma in coaching and is also accredited with The Leadership Trust as an executive coach. Robin is one of the few John Adair Accredited Trainers for Action Centred Leadership. In 2017, Robin became BPS Accredited as Test user: Occupational - Ability and Personality and using tools such as Talent Q's Dimensions and Elements.

    Robin has worked successfully with many clients including high profile charity organisations, company directors and executives in a variety of sectors including scientific, medical, telecommunications, education, sports and financial sectors.

    Robin is also a regular guest speaker and MC at breakfast sessions, events and exhibitions covering a myriad of leadership and management related topics.

    Robin has over 20 years experience of working at senior levels within the corporate world. This has helped develop his practical business, management and leadership skills, and has seen him build high performing teams,  un successful projects and work closely with other global companies as well as many UK based SMEs.

    His corporate career also involved product and project management roles which in one instance led to a 'world first'. Robin also ran a marketing department within one of the UK’s leading blue chip telecommunications  companies, during which time that department’s revenues increased from £40m to £750m. He also served on the board of the London Borough of Waltham Forest’s Housing organisation, Ascham Homes, as a non-executive director.

    He is currently director and founder of a company to provide coaching based development services to professionals, specialising in leadership, team dynamics and communications. During this time he developed the highly regarded 'Every Teacher Matters®' programme aimed at assisting teaching professionals and school SLTs to improve leadership skills and personal effectiveness.

    This event will also be held in Birmingham and London.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £299.00 *
    Members of any HQN network: £219.00 *

    Early bird non members only: £269.00 *

    Early bird pricing ends on Friday 15 May 2020.

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    In partnership with:

    Leadership Trust

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event
    • VenueBirmingham
    • Start18 Jun 2020 10:00
    • End18 Jun 2020 16:00

    Leading change

    Details

    Leading change

    Change. It's ironic that it seems to be the only constant in organisational life. All too often change brings disruption, poor performance and an uncomfortable negative atmosphere, which isn't good for anyone. But change can be a force for good. It can drive innovation, motivate great thinking and lead to better ways of achieving success.

    This workshop explores change from a variety of angles. Whether you are instigating change, and most of us are at some level, or dealing with change initiated by others, this session will look at core principles to consider how to make those processes more positive. The links to the Art of Leadership will be seen as we go deeper into how we achieve the balance between task and people whilst looking at emotional responses, culture, resilience, strategic thinking and relationship management. All key components of Leading Change.

    Only 30 places available so book now.

    Overview of the day

    • The emotional journey of change
    • What constitutes change in reality?
    • How do leaders effectively respond to change?
    • The cultural impact of change
    • Values, habits and institutional thinking
    • An organisation’s cultural web
    • Leaders personal responsibilities
    • The four pillars of high performing teams
    • Resilience within a changing world
    • Area of influence and decision making
    • Managing relationships.

    This workshop is ideal for those who have attended The Art of Leadership workshop but does not exclude those who have not. It will reprise core leadership principles within the session. It may well inspire some to want to attend future workshops and programmes.

    Robin Lawrence – Workshop Director

    Robin is a specialist in leadership development and personal effectiveness.

    Robin’s work is primarily focused on developing and running customised programmes but he also delivers The Trust’s open leadership programmes. Robin obtained a distinction for his diploma in coaching and is also accredited with The Leadership Trust as an executive coach. Robin is one of the few John Adair Accredited Trainers for Action Centred Leadership. In 2017, Robin became BPS Accredited as Test user: Occupational - Ability and Personality and using tools such as Talent Q's Dimensions and Elements.

    Robin has worked successfully with many clients including high profile charity organisations, company directors and executives in a variety of sectors including scientific, medical, telecommunications, education, sports and financial sectors.

    Robin is also a regular guest speaker and MC at breakfast sessions, events and exhibitions covering a myriad of leadership and management related topics.

    Robin has over 20 years experience of working at senior levels within the corporate world. This has helped develop his practical business, management and leadership skills, and has seen him build high performing teams,  un successful projects and work closely with other global companies as well as many UK based SMEs.

    His corporate career also involved product and project management roles which in one instance led to a 'world first'. Robin also ran a marketing department within one of the UK’s leading blue chip telecommunications  companies, during which time that department’s revenues increased from £40m to £750m. He also served on the board of the London Borough of Waltham Forest’s Housing organisation, Ascham Homes, as a non-executive director.

    He is currently director and founder of a company to provide coaching based development services to professionals, specialising in leadership, team dynamics and communications. During this time he developed the highly regarded 'Every Teacher Matters®' programme aimed at assisting teaching professionals and school SLTs to improve leadership skills and personal effectiveness.

    This event will also be held in Manchester and London.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £299.00 *
    Members of any HQN network: £219.00 *

    Early bird non members only: £269.00 *

    Early bird pricing ends on Friday 15 May 2020.

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    In partenrship with:

    Leadership Trust

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event
    • VenueLondon
    • Start19 Jun 2020 10:00
    • End19 Jun 2020 16:00

    Leading change

    Details

    Leading change

    Change. It's ironic that it seems to be the only constant in organisational life. All too often change brings disruption, poor performance and an uncomfortable negative atmosphere, which isn't good for anyone. But change can be a force for good. It can drive innovation, motivate great thinking and lead to better ways of achieving success.

    This workshop explores change from a variety of angles. Whether you are instigating change, and most of us are at some level, or dealing with change initiated by others, this session will look at core principles to consider how to make those processes more positive. The links to the Art of Leadership will be seen as we go deeper into how we achieve the balance between task and people whilst looking at emotional responses, culture, resilience, strategic thinking and relationship management. All key components of Leading Change.

    Only 30 places available so book now.

    Overview of the day

    • The emotional journey of change
    • What constitutes change in reality?
    • How do leaders effectively respond to change?
    • The cultural impact of change
    • Values, habits and institutional thinking
    • An organisation’s cultural web
    • Leaders personal responsibilities
    • The four pillars of high performing teams
    • Resilience within a changing world
    • Area of influence and decision making
    • Managing relationships.

    This workshop is ideal for those who have attended The Art of Leadership workshop but does not exclude those who have not. It will reprise core leadership principles within the session. It may well inspire some to want to attend future workshops and programmes.

    Robin Lawrence – Workshop Director

    Robin is a specialist in leadership development and personal effectiveness.

    Robin’s work is primarily focused on developing and running customised programmes but he also delivers The Trust’s open leadership programmes. Robin obtained a distinction for his diploma in coaching and is also accredited with The Leadership Trust as an executive coach. Robin is one of the few John Adair Accredited Trainers for Action Centred Leadership. In 2017, Robin became BPS Accredited as Test user: Occupational - Ability and Personality and using tools such as Talent Q's Dimensions and Elements.

    Robin has worked successfully with many clients including high profile charity organisations, company directors and executives in a variety of sectors including scientific, medical, telecommunications, education, sports and financial sectors.

    Robin is also a regular guest speaker and MC at breakfast sessions, events and exhibitions covering a myriad of leadership and management related topics.

    Robin has over 20 years experience of working at senior levels within the corporate world. This has helped develop his practical business, management and leadership skills, and has seen him build high performing teams,  un successful projects and work closely with other global companies as well as many UK based SMEs.

    His corporate career also involved product and project management roles which in one instance led to a 'world first'. Robin also ran a marketing department within one of the UK’s leading blue chip telecommunications  companies, during which time that department’s revenues increased from £40m to £750m. He also served on the board of the London Borough of Waltham Forest’s Housing organisation, Ascham Homes, as a non-executive director.

    He is currently director and founder of a company to provide coaching based development services to professionals, specialising in leadership, team dynamics and communications. During this time he developed the highly regarded 'Every Teacher Matters®' programme aimed at assisting teaching professionals and school SLTs to improve leadership skills and personal effectiveness.

    This event will also be held in Manchester and Birmingham.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £299.00 *
    Members of any HQN network: £219.00 *

    Early bird non members only: £269.00 *

    Early bird pricing ends on Friday 15 May 2020.

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    In partnership with:

    Leadership trust

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event
    • VenueLondon
    • Start30 Jun 2020 10:00
    • End30 Jun 2020 16:00

    The Leasehold Management Summit 2020

    Details

    The Leasehold Management Summit 2020

    Following the success of last year’s Leasehold Management Summit, we are pleased to announce the date for this year.

    Book now to avoid missing out.

    Full details and speaker line up to be announced.  

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £299.00 *
    Members of any HQN network: £219.00 *

    Early bird non members only£269.00 *

    Early bird pricing ends on 29 May 2020. 

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueLondon
    • Start17 Sep 2020 10:00
    • End17 Sep 2020 16:30

    Making estate regeneration happen

    Details

    Making estate regeneration happen

    HQN has teamed up with the communities team at the Pioneer Group to take a practical look at two real life case studies of sustainable regeneration in Castle Vale and emerging planning for community regeneration in Stockland Green. 

    The sector’s focus is on boosting housing supply, improving the quality of housing, destigmatising how social housing is perceived and finding new ways of engaging and empowering tenants in the delivery of housing solutions. There is a palpable belief and confidence that the housing agenda is on the front foot with a renewed optimism and energy. 

    However, one area where there is less policy definition is around wider neighbourhood regeneration – particularly inner and outer city housing estates. Stepping in to fill this policy void, the National Housing Federation are currently finalising their Great Places Commission report which identifies a key challenge around:  

    “…neighbourhoods, towns and cities in the Midlands and the North of England are not great places, and have not been for a long time. Long-term economic and social trends have served to entrench regional disparities and hold these places back. This is having a clear and measurable impact on people’s lives and on the national economy, and cannot be allowed to continue. It is in places like this that housing associations, together with local authorities, Universities, and other anchor institutions, are working alongside residents and community organisations to address local challenges and drive positive change. They are already making an impact, often with limited resources, but there is the potential to do so much more.”

    The workshop is broken into three parts:

    • The first part explores the national agenda for estate regeneration and innovative approaches for tackling the funding challenges 
    • The second part looks at the Castle Vale model of sustainable regeneration with a tour of the estate to see how the initial investment has been sustained with renewed focus on delivering wider social and economic regeneration 
    • The third part considers emerging approaches to scoping estate regeneration in Falcon Lodge, a neighbourhood with around 900 council homes in the Reddicap ward of Sutton Coldfield. 

    Participants will:

    • Hear about and visit a nationally recognised successful example of estate regeneration 
    • Find out about a community planning approach to regeneration
    • Learn about the current national debate on turning round problem estates 
    • Find out about a potential future model of housing regeneration looking at short term interventions driven by a community planning approach   
    • Explore funding opportunities. 

    They will go away with ideas and solutions to take forward within their organisations.

    Our facilitators for the day are Tim Brown and Ifor Jones

    Tim Brown is a long standing HQN associate, a qualified town planner and corporate member of the CIH as well as a senior research associate in housing and local government at De Montfort University. Tim was previously Director of the Centre for Comparative Housing research, board member and chair of a number of housing associations, director of two social enterprises. He is currently pioneering on the next steps and options for estate regeneration amongst a range of other work interests including boosting housing supply, housing needs of older people, economic development and regeneration housing policy and local authority and social housing allocations systems. Tim is technical lead for HQN’s specialist strategic network SEN.

    Ifor Jones is Head of Communities at the Pioneer Group in Castle Vale after retiring from local government in 2016. As a Director in Birmingham City Council he led the council’s localisation policy and delivery arrangements for a decade, manging a range of services including libraries, leisure, advice and housing including partnership responses to the closure of Rover in 2005 and more recently the community governance review setting up the largest town council in England in Sutton Coldfield. Throughout his career he has focused on localised community regeneration and neighbourhood management. He is taking this approach in a number of communities in North East Birmingham including Castle Vale, Stockland Green and Falcon Lodge in Sutton Coldfield. He is currently vice chair of the Active wellbeing society and is a founder member of Birmingham Community Homes.

    Those who attend will receive a complimentary copy of our landlord safety compliance toolkit.

    This event will also be taking place in Manchester and York.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £299.00 *
    Members of any HQN network: £219.00 *

    Early bird non members only£269.00 *

    Early bird pricing ends on 14 August 2020.

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueLondon
    • Start15 Oct 2020 10:00
    • End15 Oct 2020 16:00

    The Asset Management Network annual conference 2020

    Details

    The Asset Management Network annual conference 2020

    Following the success of last year’s Asset Management Network annual conference, we are pleased to announce the date for this year.

    Book now to avoid missing out.

    Full details and speaker line up to be announced.  

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £299.00 *
    Members of any HQN network: £219.00 *

    Early bird non members only£299.00 *

    Early bird pricing ends on 11 September 2020.

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueExeter
    • Start21 Oct 2020 10:00
    • End21 Oct 2020 16:00

    Collecting with care 2020: Housing income, rent arrears and mental health

    Details

    Collecting with care

    The Royal College of Psychiatrists reports that one in six British adults has a mental health problem. 

    Almost a quarter of these individuals are behind with at least one bill or payment.

    The Money and Mental Health Policy Institute estimates that one in three social housing tenants with rent arrears, experiences mental health problems.

    Some of these people will be your customers. How do you maximise income AND support vulnerable people? Collecting with Care will help you to strike that balance. 

    Why Collecting with Care…?

    Maggie Houghton, Programme Manager for the Hyde Foundation and Tony Newman, HQN Associate, will host the day. 

    Maggie and Tony will be joined by Stephen Gillatt, founder of Talk Changes Lives and author of “Mad, Sad, Disfunctional Dad.”

    With a clear focus on the key issues and practical ideas and solutions, the conference will examine:

    • The prevalence and impact of mental health problems, including the cognitive effects and why standard arrears processes are unhelpful and often harmful
    • A quick reminder of the legislative framework and how this must inform arrears case management in practice
    • Using the Money and Mental Health Policy Institute’s rent arrears checklist and guidance from the Royal College of Psychiatrists
    • Solutions workshop – What can we do? Including best practice principles and practical case studies.

    Universal Credit is rolling out across the UK. Does your organisation have the policies, procedures and practices in place to support vulnerable customers and to ensure that rent collection and arrears are managed sensitively and effectively?

    This event is the ideal opportunity to make sure.

    This event will also be held in ManchesterCardiffBirminghamYork and London.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £299.00 *
    Members of any HQN network: £219.00 *
    Early bird non members only: £269.00 *

    Early bird pricing ends on Friday 18 September 2020.

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event
    • VenueLondon
    • Start22 Oct 2020 10:00
    • End22 Oct 2020 16:00

    The Rent Income Excellence Network (RIEN) annual conference 2020

    Details

    The Rent Income Excellence Network (RIEN) annual conference 2020

    Following the success of last year’s Rent Income Excellence Network (RIEN) annual conference, we are pleased to announce the date for this year.

    Book now to avoid missing out.

    Full details and speaker line up to be announced.  

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £299.00 *
    Members of any HQN network: £219.00 *

    Early bird non members only£299.00 *

    Early bird pricing ends on 18 September 2020.

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueYork
    • Start04 Nov 2020 10:00
    • End04 Nov 2020 16:00

    Collecting with care 2020: Housing income, rent arrears and mental health

    Details

    Collecting with care

    The Royal College of Psychiatrists reports that one in six British adults has a mental health problem. 

    Almost a quarter of these individuals are behind with at least one bill or payment.

    The Money and Mental Health Policy Institute estimates that one in three social housing tenants with rent arrears, experiences mental health problems.

    Some of these people will be your customers. How do you maximise income AND support vulnerable people? Collecting with Care will help you to strike that balance. 

    Why Collecting with Care…?

    Maggie Houghton, Programme Manager for the Hyde Foundation and Tony Newman, HQN Associate, will host the day. 

    Maggie and Tony will be joined by Stephen Gillatt, founder of Talk Changes Lives and author of “Mad, Sad, Disfunctional Dad.”

    With a clear focus on the key issues and practical ideas and solutions, the conference will examine:

    • The prevalence and impact of mental health problems, including the cognitive effects and why standard arrears processes are unhelpful and often harmful
    • A quick reminder of the legislative framework and how this must inform arrears case management in practice
    • Using the Money and Mental Health Policy Institute’s rent arrears checklist and guidance from the Royal College of Psychiatrists
    • Solutions workshop – What can we do? Including best practice principles and practical case studies.

    Universal Credit is rolling out across the UK. Does your organisation have the policies, procedures and practices in place to support vulnerable customers and to ensure that rent collection and arrears are managed sensitively and effectively?

    This event is the ideal opportunity to make sure.

    This event will also be held in ManchesterCardiffBirminghamExeter and London.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £299.00 *
    Members of any HQN network: £219.00 *
    Early bird non members only: £269.00 *

    Early bird pricing ends on Friday 2 October 2020.

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event
    • VenueBirmingham
    • Start11 Nov 2020 10:00
    • End11 Nov 2020 16:00

    Collecting with care 2020: Housing income, rent arrears and mental health

    Details

    Collecting with care

    The Royal College of Psychiatrists reports that one in six British adults has a mental health problem. 

    Almost a quarter of these individuals are behind with at least one bill or payment.

    The Money and Mental Health Policy Institute estimates that one in three social housing tenants with rent arrears, experiences mental health problems.

    Some of these people will be your customers. How do you maximise income AND support vulnerable people? Collecting with Care will help you to strike that balance. 

    Why Collecting with Care…?

    Maggie Houghton, Programme Manager for the Hyde Foundation and Tony Newman, HQN Associate, will host the day. 

    Maggie and Tony will be joined by Stephen Gillatt, founder of Talk Changes Lives and author of “Mad, Sad, Disfunctional Dad.”

    With a clear focus on the key issues and practical ideas and solutions, the conference will examine:

    • The prevalence and impact of mental health problems, including the cognitive effects and why standard arrears processes are unhelpful and often harmful
    • A quick reminder of the legislative framework and how this must inform arrears case management in practice
    • Using the Money and Mental Health Policy Institute’s rent arrears checklist and guidance from the Royal College of Psychiatrists
    • Solutions workshop – What can we do? Including best practice principles and practical case studies.

    Universal Credit is rolling out across the UK. Does your organisation have the policies, procedures and practices in place to support vulnerable customers and to ensure that rent collection and arrears are managed sensitively and effectively?

    This event is the ideal opportunity to make sure.

    This event will also be held in ManchesterCardiffExeterYork and London.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £299.00 *
    Members of any HQN network: £219.00 *
    Early bird non members only: £269.00 *

    Early bird pricing ends on Friday 4 September 2020.

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event
    • VenueLondon
    • Start19 Nov 2020 10:00
    • End19 Nov 2020 16:00

    The Housing Management Network annual conference 2020

    Details

    The Housing Management Network annual conference 2020

    Following the success of last year’s Housing Management Network annual conference, we are pleased to announce the date for this year.

    Book now to avoid missing out.

    Full details and speaker line up to be announced.  

     

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £299.00 *
    Members of any HQN network: £219.00 *

    Early bird non members only£269.00 *

    Early bird pricing ends on 16 October 2020. 

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueLondon
    • Start03 Dec 2020 10:00
    • End03 Dec 2020 16:00

    The Residents' Network annual conference 2020

    Details

    The Residents' Network annual conference 2020

    Following the success of last year’s  Residents’ Network Annual Conference, we are pleased to announce the date for this year.

    Book now to avoid missing out.

    Full details and speaker line up to be announced.  

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price (staff): £209*
    Residents’ Network members (staff): £185*
    Full price (residents): £129*
    Residents’ Network members (residents): One free place, £129* for additional places

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueLondon
    • Start08 Dec 2020 10:00
    • End08 Dec 2020 16:00

    Collecting with care 2020: Housing income, rent arrears and mental health

    Details

    Collecting with care

    The Royal College of Psychiatrists reports that one in six British adults has a mental health problem. 

    Almost a quarter of these individuals are behind with at least one bill or payment.

    The Money and Mental Health Policy Institute estimates that one in three social housing tenants with rent arrears, experiences mental health problems.

    Some of these people will be your customers. How do you maximise income AND support vulnerable people? Collecting with Care will help you to strike that balance. 

    Why Collecting with Care…?

    Maggie Houghton, Programme Manager for the Hyde Foundation and Tony Newman, HQN Associate, will host the day. 

    Maggie and Tony will be joined by Stephen Gillatt, founder of Talk Changes Lives and author of “Mad, Sad, Disfunctional Dad.”

    With a clear focus on the key issues and practical ideas and solutions, the conference will examine:

    • The prevalence and impact of mental health problems, including the cognitive effects and why standard arrears processes are unhelpful and often harmful
    • A quick reminder of the legislative framework and how this must inform arrears case management in practice
    • Using the Money and Mental Health Policy Institute’s rent arrears checklist and guidance from the Royal College of Psychiatrists
    • Solutions workshop – What can we do? Including best practice principles and practical case studies.

    Universal Credit is rolling out across the UK. Does your organisation have the policies, procedures and practices in place to support vulnerable customers and to ensure that rent collection and arrears are managed sensitively and effectively?

    This event is the ideal opportunity to make sure.

    This event will also be held in Manchester, Cardiff, Birmingham, Exeter and York.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £299.00 *
    Members of any HQN network: £219.00 *
    Early bird non members only: £269.00 *

    Early bird pricing ends on Friday 6 November 2020.

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

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