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    • Event TypeHQN Event
    • VenueLondon
    • Start15 Oct 2020 10:00
    • End15 Oct 2020 16:00

    The Asset Management Network annual conference 2020

    Details

    The Asset Management Network annual conference 2020

    Following the success of last year’s Asset Management Network annual conference, we are pleased to announce the date for this year.

    Book now to avoid missing out.

    Full details and speaker line up to be announced.  

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £299.00 *
    Members of any HQN network: £219.00 *

    Early bird non members only£299.00 *

    Early bird pricing ends on 11 September 2020.

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueExeter
    • Start21 Oct 2020 10:00
    • End21 Oct 2020 16:00

    Collecting with care 2020: Housing income, rent arrears and mental health

    Details

    Collecting with care

    The Royal College of Psychiatrists reports that one in six British adults has a mental health problem. 

    Almost a quarter of these individuals are behind with at least one bill or payment.

    The Money and Mental Health Policy Institute estimates that one in three social housing tenants with rent arrears, experiences mental health problems.

    Some of these people will be your customers. How do you maximise income AND support vulnerable people? Collecting with Care will help you to strike that balance. 

    Why Collecting with Care…?

    Maggie Houghton, Programme Manager for the Hyde Foundation and Tony Newman, HQN Associate, will host the day. 

    Maggie and Tony will be joined by Stephen Gillatt, founder of Talk Changes Lives and author of “Mad, Sad, Disfunctional Dad.”

    With a clear focus on the key issues and practical ideas and solutions, the conference will examine:

    • The prevalence and impact of mental health problems, including the cognitive effects and why standard arrears processes are unhelpful and often harmful
    • A quick reminder of the legislative framework and how this must inform arrears case management in practice
    • Using the Money and Mental Health Policy Institute’s rent arrears checklist and guidance from the Royal College of Psychiatrists
    • Solutions workshop – What can we do? Including best practice principles and practical case studies.

    Universal Credit is rolling out across the UK. Does your organisation have the policies, procedures and practices in place to support vulnerable customers and to ensure that rent collection and arrears are managed sensitively and effectively?

    This event is the ideal opportunity to make sure.

    This event will also be held on 2 June, 4 November, 11 November and 8 December 2020.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £299.00 *
    Members of any HQN network: £219.00 *
    Early bird non members only: £269.00 *

    Early bird pricing ends on Friday 18 September 2020.

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event
    • VenueLondon
    • Start22 Oct 2020 10:00
    • End22 Oct 2020 16:00

    The Rent Income Excellence Network (RIEN) annual conference 2020

    Details

    The Rent Income Excellence Network (RIEN) annual conference 2020

    Following the success of last year’s Rent Income Excellence Network (RIEN) annual conference, we are pleased to announce the date for this year.

    Book now to avoid missing out.

    Full details and speaker line up to be announced.  

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £299.00 *
    Members of any HQN network: £219.00 *

    Early bird non members only£299.00 *

    Early bird pricing ends on 18 September 2020.

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueYork
    • Start04 Nov 2020 10:00
    • End04 Nov 2020 16:00

    Collecting with care 2020: Housing income, rent arrears and mental health

    Details

    Collecting with care

    The Royal College of Psychiatrists reports that one in six British adults has a mental health problem. 

    Almost a quarter of these individuals are behind with at least one bill or payment.

    The Money and Mental Health Policy Institute estimates that one in three social housing tenants with rent arrears, experiences mental health problems.

    Some of these people will be your customers. How do you maximise income AND support vulnerable people? Collecting with Care will help you to strike that balance. 

    Why Collecting with Care…?

    Maggie Houghton, Programme Manager for the Hyde Foundation and Tony Newman, HQN Associate, will host the day. 

    Maggie and Tony will be joined by Stephen Gillatt, founder of Talk Changes Lives and author of “Mad, Sad, Disfunctional Dad.”

    With a clear focus on the key issues and practical ideas and solutions, the conference will examine:

    • The prevalence and impact of mental health problems, including the cognitive effects and why standard arrears processes are unhelpful and often harmful
    • A quick reminder of the legislative framework and how this must inform arrears case management in practice
    • Using the Money and Mental Health Policy Institute’s rent arrears checklist and guidance from the Royal College of Psychiatrists
    • Solutions workshop – What can we do? Including best practice principles and practical case studies.

    Universal Credit is rolling out across the UK. Does your organisation have the policies, procedures and practices in place to support vulnerable customers and to ensure that rent collection and arrears are managed sensitively and effectively?

    This event is the ideal opportunity to make sure.

    This event will also be held on 2 June, 21 October11 November and 8 December 2020.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £299.00 *
    Members of any HQN network: £219.00 *
    Early bird non members only: £269.00 *

    Early bird pricing ends on Friday 2 October 2020.

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event
    • VenueBirmingham
    • Start11 Nov 2020 10:00
    • End11 Nov 2020 16:00

    Collecting with care 2020: Housing income, rent arrears and mental health

    Details

    Collecting with care

    The Royal College of Psychiatrists reports that one in six British adults has a mental health problem. 

    Almost a quarter of these individuals are behind with at least one bill or payment.

    The Money and Mental Health Policy Institute estimates that one in three social housing tenants with rent arrears, experiences mental health problems.

    Some of these people will be your customers. How do you maximise income AND support vulnerable people? Collecting with Care will help you to strike that balance. 

    Why Collecting with Care…?

    Maggie Houghton, Programme Manager for the Hyde Foundation and Tony Newman, HQN Associate, will host the day. 

    Maggie and Tony will be joined by Stephen Gillatt, founder of Talk Changes Lives and author of “Mad, Sad, Disfunctional Dad.”

    With a clear focus on the key issues and practical ideas and solutions, the conference will examine:

    • The prevalence and impact of mental health problems, including the cognitive effects and why standard arrears processes are unhelpful and often harmful
    • A quick reminder of the legislative framework and how this must inform arrears case management in practice
    • Using the Money and Mental Health Policy Institute’s rent arrears checklist and guidance from the Royal College of Psychiatrists
    • Solutions workshop – What can we do? Including best practice principles and practical case studies.

    Universal Credit is rolling out across the UK. Does your organisation have the policies, procedures and practices in place to support vulnerable customers and to ensure that rent collection and arrears are managed sensitively and effectively?

    This event is the ideal opportunity to make sure.

    This event will also be held on 2 June, 21 October, 4 November and 8 December 2020.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £299.00 *
    Members of any HQN network: £219.00 *
    Early bird non members only: £269.00 *

    Early bird pricing ends on Friday 4 September 2020.

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event
    • VenueLondon
    • Start19 Nov 2020 10:00
    • End19 Nov 2020 16:00

    The Housing Management Network annual conference 2020

    Details

    The Housing Management Network annual conference 2020

    Following the success of last year’s Housing Management Network annual conference, we are pleased to announce the date for this year.

    Book now to avoid missing out.

    Full details and speaker line up to be announced.  

     

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £299.00 *
    Members of any HQN network: £219.00 *

    Early bird non members only£269.00 *

    Early bird pricing ends on 16 October 2020. 

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueLondon
    • Start03 Dec 2020 10:00
    • End03 Dec 2020 16:00

    The Residents' Network annual conference 2020

    Details

    The Residents' Network annual conference 2020

    Following the success of last year’s  Residents’ Network Annual Conference, we are pleased to announce the date for this year.

    Book now to avoid missing out.

    Full details and speaker line up to be announced.  

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price (staff): £209*
    Residents’ Network members (staff): £185*
    Full price (residents): £129*
    Residents’ Network members (residents): One free place, £129* for additional places

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueLondon
    • Start08 Dec 2020 10:00
    • End08 Dec 2020 16:00

    Collecting with care 2020: Housing income, rent arrears and mental health

    Details

    Collecting with care

    The Royal College of Psychiatrists reports that one in six British adults has a mental health problem. 

    Almost a quarter of these individuals are behind with at least one bill or payment.

    The Money and Mental Health Policy Institute estimates that one in three social housing tenants with rent arrears, experiences mental health problems.

    Some of these people will be your customers. How do you maximise income AND support vulnerable people? Collecting with Care will help you to strike that balance. 

    Why Collecting with Care…?

    Maggie Houghton, Programme Manager for the Hyde Foundation and Tony Newman, HQN Associate, will host the day. 

    Maggie and Tony will be joined by Stephen Gillatt, founder of Talk Changes Lives and author of “Mad, Sad, Disfunctional Dad.”

    With a clear focus on the key issues and practical ideas and solutions, the conference will examine:

    • The prevalence and impact of mental health problems, including the cognitive effects and why standard arrears processes are unhelpful and often harmful
    • A quick reminder of the legislative framework and how this must inform arrears case management in practice
    • Using the Money and Mental Health Policy Institute’s rent arrears checklist and guidance from the Royal College of Psychiatrists
    • Solutions workshop – What can we do? Including best practice principles and practical case studies.

    Universal Credit is rolling out across the UK. Does your organisation have the policies, procedures and practices in place to support vulnerable customers and to ensure that rent collection and arrears are managed sensitively and effectively?

    This event is the ideal opportunity to make sure.

    This event will also be held on 2 June, 21 October, 4 November and 11 November 2020.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £299.00 *
    Members of any HQN network: £219.00 *
    Early bird non members only: £269.00 *

    Early bird pricing ends on Friday 6 November 2020.

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Registration will start 30 minutes before the first session and refreshments will be available.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

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