Deafness - an understanding for housing staff

This one-day course will give you an insight into the world of deafness. Learn about people with varying levels of hearing loss and the different ways your customers may communicate. Take part in interactive activities, eg, lip reading and basic British Sign Language (BSL).

Deafness - an understanding for housing staff

You will learn:

  • Tactics and strategies for good communication with your customers
  • How to identify clues to help you recognise deaf customers
  • A deeper understanding of how you and your organisation can be more accessible to deaf customers
  • How the medical/social model of disability and the Equality Act applies to deaf people
  • A positive attitude towards deaf and hard-of-hearing customers
  • The statistics of deafness
  • What it can sound like to be deaf
  • The limitations of lip-reading
  • The finger spelling alphabet and some basic BSL
  • How technology is used by deaf customers, including hearing aids
  • The range of human aids to communication
  • Sources of information for specific deaf issues.

Who should attend?

All staff who come into contact with customers with any level of hearing loss, either face to face or on the phone.

Julie Ryder

Equality and diversity Julie Ryder

Julie Ryder combines an abundance of energy and knowledge and brings training alive. Her background is originally in commercial training with NatWest Mortgage Services. After losing her hearing she decided to use her deafness in a positive way, and since 2002 she has been developing and delivering a variety of training on all disability issues. Julie has won numerous awards and has extensive experience in the housing sector, successfully training staff, managers and tenant groups.