Day 15

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Advent - Complaints

On that most fifteenth days of Christmas, HQN gave to me…

Complaints health check Complaints

What? That doesn’t sound very festive. Actually, we’re not complaining. Instead, find out how good you are at responding to complaints – by signing up to our Complaints Health check.

We’ll assess you against our newly revised for Christmas toolkit and best practice. We’ll feedback on your strengths, areas for improvement and recommendations. And if you need to brush up on anything take a look at our skills training here


Special offer!

The first five people to sign up for our Complaints toolkit will get a 5% discount. Click here to email Anna and claim your discount using promotional code #ADVENT15.

Offer valid until 18 January 2019 and cannot be used in conjunction with any other offer.


Cracker Did you know…

Candy canes were inspired by a real person. American charwoman Kandie Kane was born with strangely striped and bent legs. The oddity was spotted by bosses at the Christmas decoration firm for which she worked, and the rest is history.



‘Maastricht’ is an anagram of ‘Christmas’ with some letters added and some removed – but can you solve our PROPER Christmas anagram competition and win yourself a bounty of HQN goodies?  

We’ll be releasing a new letter daily in the run-up to Yuletide – can you solve the puzzle? If you think you’ve got it, email to be entered into the draw.

Today’s letter is: 

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