Covid-19 support

Training and events to help you through the Coronavirus crisis –
many of which are free to members

Covid-19 courses

Free mental health and wellbeing webinars

HQN is hosting a series of FREE fully interactive mental health and wellbeing webinars to help you cope with stress and anxiety during this Coronavirus pandemic. The sessions are being run by Tara Hussain. Each session will focus on key aspects with plenty of time for discussion. They are short, concise introductions to the topics lasting an hour in total.

Essential for all staff, team leaders and managers to keep themselves and their colleagues motivated and supported whilst delivering essential services during these challenging times.

Click on the images below for full details and to book your place.

Mindful self-compassion       Managing uncertainty       Emotional intelligence and wellbeing

 

Estate Services Club (Safety in Estate Services)

The Asset Management Network and the Housing Management Network are pleased to invite members to the next meeting of the Estate Services Club. These events will provide attendees the chance to network and share best practice while discussing a topical issue.

*Free to members of the Housing Management Network and the Asset Management Network.

Click on the image below for full details and to book your place.

Estate services club

 

Crisis communications masterclass – coronavirus response

Crisis communications skills have never been so much in demand. We’re in the middle of the biggest national crisis in decades, and many of us are learning as we go.

This timely series of masterclasses will equip you to do the job. You’ll learn about the pattern of a crisis and explore strategies for handling crisis communications, plus you’ll get the chance to ask the experts for top tips to help you get through. 

Click on the images below for full details and to book your place.

Crisis communications masterclass       Crisis communications masterclass       Crisis communications masterclass

 

Customer service and coronavirus – supporting residents while working remotely

A webinar featuring Jo Causon from the Institute of Customer Service

There is not one household in the country that has been unaffected by the coronavirus pandemic – whether it's directly through illness or as a result of the government's attempts to control its spread.

Click on the images below for full details and to book your place.

Customer service and coronavirus       Customer service and coronavirus

 

Managing remotely in a crisis

We are offering a half-day virtual learning session to give practical advice. Things are changing rapidly so we’ll make sure we keep updating it to reflect the key issues at the time.

The session is geared specifically to teams who need to work at a distance.

Click on the images below for full details and to book your place.

Managing remotely in a crisis      Managing remotely in a crisis      Managing remotely in a crisis

 

Supporting your teams through a crisis and emerging stronger

Times are tough we understand. How you manage your work and support your teams is key. 

That’s why we’ve teamed up with Quarterdeck, experts in leadership, to bring you this half-day workshop run over two days. 

This workshop will put you in a strong position for the next 12 weeks and beyond and enable you to create a team that works together to get the job done in an effective and fulfilling way.

Click on the image below for full details and to book your place.

Supporting your teams through a crisis

 

Implementing an agile culture for the workforce of the future

More and more housing organisations are moving to agile ways of working seeking to realise business benefits. In a world where work is changing, don’t get left behind.

Wherever you and your organisation are at on your journey to agile, you’ll learn more about key principles and methodologies for getting better business results, supporting and managing a more agile workforce and you’ll pick up and takeaway some practical ideas and tips about how to embed agile into your workforce.

Click on the image below for full details and to book your place.

Implementing an agile workforce

 

Mental health awareness for managers

Having good knowledge of mental health issues is vital for managers in these challenging economic times. Many of you will be asking staff to do ‘more’, with less resources at their disposal. What can you do to prevent the development of mental health issues or to manage staff with existing mental health conditions?

Click on the image below for full details and to book your place.

Mental health awareness for managers

 

Team leader 'intensive'

Team leaders play a crucial role in organisations. It can also be a complex and challenging role, and this participative workshop will focus on the task of balancing the relationship between teams and management.

The team leader role requires tact, problem solving and talent management, all delivered in a confident and efficient manner.

This workshop takes a detailed look at what team leaders require in terms of skills, knowledge and personal abilities to be the best they can be. It also provides an opportunity to explore the ‘obstacles’ which could prevent team leaders performing to their full potential.

Click on the image below for full details and to book your place.

Team leader intensive

 

Striking the right balance – safeguarding staff whilst delivering an essential service

The current situation has raised a whole range of issues for organisations to resolve – their roles as employers and protecting their staff and their role as landlords and service providers delivering an essential service to some of the most vulnerable people living in our communities.

This webinar will answer your pressing questions to give you a clear idea about how to manage the balancing act of keeping staff safe yet delivering an essential service.

*Free for members – discretionary donation for rough sleepers requested.

Click on the image below for full details and to book your place.

Striking the right balance

 

Safeguarding children and adults at risk

Safeguarding children and adults at risk is everyone’s business and the housing industry has an important role to play. 

The course will raise awareness of children and adults at risk, the systems to safeguard them, and the role and responsibilities of housing staff and partner agencies. 

Click on the image below for full details and to book your place.

Safeguarding children and adults at risk

 

Domestic abuse awareness

Fears over a spike in domestic abuse – book on to HQN’s virtual awareness training on handling domestic violence.

“Corona behind closed doors” – prepare to deal with the unintended consequences of lock down.

The nationwide lockdown coupled with the government’s plea for everyone to practice “social distancing” and stay at home where possible, plays into the hands of abusers. The lives of anyone stuck in an abusive relationship will become even more difficult.

Staff need to be aware and prepared for this increase – to spot signs early and be confident about what to do.

Click on the image below for full details and to book your place.

Domestic abuse awareness

 

Managing team wellbeing and stress

This is an uncertain time for everyone with many unknowns in our work and personal lives. Stress and anxiety levels are high. You have a team to motivate and organise facing an unprecedented set of challenges.

Click on the image below for full details and to book your place.

Managing team wellbeing

 

Managing an agile workforce

Housing organisations are facing a number of business drivers for implementing more agile ways of working.

This course will equip team leaders and managers with knowledge and understanding to implement agile working effectively and support their teams as they move to new and different ways of working.

Click on the image below for full details and to book your place.

Managing an agile workforce

 

Managing your home working team

We want to help you get ready to do this. You will have the IT set up by now and this workshop will equip you with the confidence, give you a skills boost and practical advice so that you really make the most of the situation and drive up both morale and productivity.

Click on the image below for full details and to book your place.

Managing your home working team

 

Dealing with customer stress – helping customers with their stress levels during the Covid-19 crisis

Helping customers deal with everyday stresses as well as the fear of financial ruin, job loss, social isolation, contagion, illness and death is vitally important.

This course focuses on how best to recognise and deal with customer stress. It will give you advice on preventing customer stress and, if this fails, some easy to use techniques that will help support customers suffering from or at risk of stress. It will also help you to manage your own stress.

Click on the image below for full details and to book your place.

Dealing with customer stress