Covid-19: Road to recovery workshop

 What next for income management and tenancy sustainment?

Covid-19: Road to recovery workshop

Covid-19: Road to recovery workshop Recent months have placed new demands on everyone’s resolve and initiative. Housing providers have had to move swiftly to adapt to radically new ways of working in an extremely uncertain landscape.

But crises can also yield opportunities, not least to reflect and refresh what we do and how we do it. This has been happening right across the housing sector.

Now’s the time to share all the emerging learning and best practice.

Facilitated by HQN Associate, Tony Newman,  this workshop is a great opportunity for managers to get together, take stock and share learning, ideas and practical tips.

How has your income management service adapted?  What will the future service look like? 

We will look at:

  • What have we learnt under lockdown?
  • What worked well? What would we do differently?
  • Where are the emerging challenges? What can we do about them?
  • How do we reshape our services to meet those challenges?
  • How do we strike the performance balance – maximising income and supporting tenants affected by the COVID-19 aftermath?
  • What are the “golden rules” of income management that can help us to navigate through future changes and possible crises?

Is your service ready for the post-lockdown world?

Tony Newman - training

Income management Tony Newman

An independent project manager, consultant and trainer, Tony has over 40 years’ experience across a range of industries, in the private and public sectors.

Tony’s work centres on helping social sector clients to maximise income and improve services to customers, especially to support the financial wellbeing and independence of vulnerable people.

Tony studied psychology and philosophy at the University of Stirling and maintains an active interest in communication and behavioural science He incorporates the latest thinking on these subjects into his work.

He has extensive experience in designing and delivering highly effective negotiation training workshops and development programmes, across a range of sectors and in a variety of contexts. These include specialist workshops focused on housing management.

As an HQN associate, Tony designed HQN’s income management and financial inclusion toolkits and leads on the accreditation service for income management and tenancy sustainment.

He has a track record of supporting clients to improve performance in challenging environments and has practical experience of managing complex projects that have delivered improved social and financial outcomes.

Tony has written a number of papers and presented at many conferences on the subject of income maximisation, debt recovery and financial inclusion. He has a keen interest in the opportunities to improve quality and value for money through better integration of housing, social care and health services and more effective engagement with customers and communities.

Tony is a member of numerous professional and representative organisations. These include the Chartered Institute of Housing, Chartered Institute of Credit Management, the British Institute of Learning Disabilities, the Project Management Institute and the Financial Health Exchange, for whom Tony is a member of the Advisory Panel.

Tony is a visiting lecturer at the University of Salford and is an associate of the University’s Sustainable Housing and Urban Studies Unit.

training track record

HQN has a track record of helping organisations achieve real and lasting performance improvements. If you are interested in accessing this training package, please contact us by emailing