Collecting with care 2020 – Mental health, housing income and rent arrears – Half-day course

The Money and Mental Health Policy Institute estimates that one in three social housing tenants with rent arrears, experiences mental health problems.

Collecting with care 2020 – Mental health, housing income and rent arrears – Half-day course

Some of these people will be your customers. How do you balance maximising income, with supporting vulnerable people? Collecting with Care will help you to strike that balance.

The workshop will also consider the impact of the COVID-19 crisis on rent collection and working with vulnerable people.


What’s happening out there?

  • The scale and impact of mental health problems – on money, debt and housing income
  • An update on the latest research and policy developments.

Policy into practice

  • An overview of the legislative framework and how this informs arrears management
  • Applying expert guidance in practice, including recommendations from the Royal College of Psychiatrists and the Money and Mental Health Policy Institute.

Best practice and solutions

  • Case studies and practical examples of housing providers’ positive practice
  • Opportunities to share knowledge and tips amongst delegates
  • Practical tips and take-aways.

Additional information

  • Presentation materials and positive practice examples will be shared
  • A free, one-hour online follow-up session will be offered.

Tony Newman - training

Income management Tony Newman

An independent project manager, consultant and trainer, Tony has over 40 years’ experience across a range of industries, in the private and public sectors, including extensive experience in social housing.

Tony’s work centres on helping clients to maximise income and improve services to customers, especially supporting the financial wellbeing and independence of vulnerable people.

Tony studied psychology and philosophy at the University of Stirling and maintains an interest in communication and behavioural science, which he incorporates into his work.

Tony designed Housing Quality Network’s income management and financial inclusion toolkits and leads on HQN’s unique accreditation service for income management. He has conducted many improvement projects and inspections and has a track record of supporting clients to improve performance in challenging environments.

Tony is a member of numerous professional and representative organisations. These include the Chartered Institute of Housing, Chartered Institute of Credit Management, the British Institute of Learning Disabilities, the Project Management Institute, the Housing Studies Association and the Financial Health Exchange.

Since 2011, Tony has been a visiting lecturer and tutor at the University of Salford and is an associate of the University’s Sustainable Housing and Urban Studies Unit.