The HQN Business Innovation Group

As part of your organisation’s membership to the Housing Quality Network, you and your colleagues can share knowledge and experience from others working inside and outside the housing sector as part of our Business Innovation Group.

Set up originally to cover all forms of business transformation within the housing sector, the group has evolved to embrace innovation and change of all kinds covering everything from new technology and the use of data to culture, customer experience and co-creation.

Business Innovation Group info

Business Innovation Group info

In the coming months, HQN is joining forces with a wide range of technology companies and housing providers for a series of virtual workshops dedicated to showcasing new tech and digital solutions.

Our 2020 Spring/Summer tech lab series is perfect for these lockdown times. Each workshop is designed to be fully interactive with expert speakers leading the discussion around a range of key topics. Members are encouraged to bring along their own ideas and experiences.


Confirmed programme

Business Innovation Group – change programmes
Friday 21 August 2020, 10.00am - 12.00pm

Hosted by Yorkshire Housing’s Michelle Gregg, Director of Business Transformation and Rebecca Farrell-Greenhalgh, Service Design Lead the group will hear about Yorkshire Housing’s change programme, which successfully went live on 3 February 2020. 

This event is free to members of the Business Innovation Group (part of the Housing Quality Network membership).
£60 for non-members.

Click here for full details and to book your place.


Business Innovation Group – what we offer:

  • Free to attend best practice workshops and roundtable events with other housing organisations
  • Innovation days with leading technology companies
  • Discounted places at HQN digital events
  • Networking opportunities with fellow housing professionals
  • Briefings and research
  • Dedicated business transformation forum on the HQN website.

For more information about the HQN Business Innovation Group or the 2020 virtual tech lab series, please contact

Below are a number of resources including briefings and slides from events and best practice groups hosted by the network.

Do the smart thing – The practical application of the HACT White Paper

Media browser

Total results: 12
Format Status Title Description Size Download
pdf Current File size: 268KB Published Date: 03/08/2020
pdf Current File size: 560KB Published Date: 15/06/2020
pdf Current File size: 6MB Published Date: 11/06/2020
pdf Current File size: 1MB Published Date: 02/06/2020
pdf Current File size: 812KB Published Date: 29/05/2020
pdf Current File size: 1MB Published Date: 29/05/2020
pdf Current File size: 4MB Published Date: 20/05/2020
pdf Current File size: 3MB Published Date: 13/05/2020
pdf Current File size: 1MB Published Date: 04/01/2018
pdf Current File size: 13MB Published Date: 19/10/2017
pdf Current Research into the methods used by housing providers to engage with their customers File size: 3MB Published Date: 18/07/2017 Download
pdf Current Notes from Business Transformation Group workshop – Knightstone, Weston-Super-Mare File size: 2MB Published Date: 02/06/2017 Download
Total results: 12