Specialist briefings written by sector experts

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Total results: 45
Format Status Title Description Size Download
pdf Current File size: 1MB Published Date: 21/05/2020
pdf Current File size: 2MB Published Date: 05/11/2019
pdf Current File size: 2MB Published Date: 28/10/2019
pdf Current Briefing: The Regulator of Social Housing’s Consumer Regulation Review 2018-19 File size: 2MB Published Date: 18/09/2019 Download
pdf Current This jargon buster gives explanations of some commonly used terms, abbreviations, acronyms and initialisms used in the social housing sector. File size: 1MB Published Date: 04/04/2019
pdf Current File size: 568KB Published Date: 29/11/2018
pdf Current File size: 955KB Published Date: 01/11/2018
pdf Current File size: 2MB Published Date: 11/10/2018
pdf Current Briefing: The Social Housing Green Paper File size: 990KB Published Date: 17/08/2018 Download
pdf Current Briefing: Analysis of housing complaints to the Local Government and Social Care Ombudsman File size: 2MB Published Date: 10/08/2018 Download
pdf Current File size: 649KB Published Date: 02/08/2018
pdf Current Briefing: Building a safer future – the Hackitt Review: An overview File size: 901KB Published Date: 08/06/2018 Download
pdf Current File size: 3MB Published Date: 09/04/2018
pdf Current File size: 987KB Published Date: 28/02/2018
pdf Current File size: 8MB Published Date: 17/11/2017
pdf Current File size: 1MB Published Date: 27/09/2017
pdf Current File size: 321KB Published Date: 19/09/2017
pdf Current File size: 361KB Published Date: 14/06/2017
pdf Current The state of repair of our homes affects our quality of life. Social landlords have a duty to maintain their stock in order to comply with the law and the tenancy agreement that both they and their tenants have signed up to. File size: 344KB Published Date: 22/03/2017
pdf Current Communication with residents has always been, and will always be, vital to the work of housing providers. Whilst there will always be a place for traditional methods of communication, emerging digital communication channels such as social media offer effective and efficient ways to reach customers. File size: 452KB Published Date: 10/03/2017
pdf Current HQN’s Form Follows Function toolkit was released recently, designed to involve residents and the staff that work alongside them in being involved in mergers and other organisational changes. Residents’ Network Lead Associate Rob Gershon was invited along to see how residents for merging associations Amicus Horizon and Viridian are working together to design the future shape of co-regulation, scrutiny and governance at the newly-merged association. File size: 107KB Published Date: 01/03/2017
pdf Current The oft-delayed housing white paper was published on Tuesday 7 February 2017 under the banner headline of ‘Fixing our broken housing market’. However, the housing market is a market; it is driven by demand rather than supply and want rather than need. File size: 536KB Published Date: 16/02/2017
pdf Current This paper aims to provide a brief overview of housing disrepair, including whether a landlord or tenant is responsible for defects to a property, the reasons why, and the ways in which landlords and tenants may be able to take legal action to put things right. File size: 582KB Published Date: 19/01/2017
pdf Current The Digital Projects team at Adactus Housing Group, Suzy Robinson and Jon Jackson, have put together this briefing about how they’re using an online web application to gamify resident involvement. File size: 453KB Published Date: 12/10/2016
pdf Current The Housing and Planning Act 2016 contains provisions on new homes (including starter homes), landlords and property agents, abandoned premises, social housing (including extending the Right to Buy to housing association tenants File size: 209KB Published Date: 15/06/2016
pdf Current The Queen’s Speech did not include proposals for new homelessness legislation, but there are two forthcoming Bills of significance. Janis Bright and Tim Brown summarise the main measures relevant to housing, plus those expected – but omitted – from the programme. File size: 240KB Published Date: 01/06/2016
pdf Current Morag Bailey, Head of Continuous Improvement at The Wrekin Housing Trust, has put together a case study for members about co-regulation within the Trust. File size: 430KB Published Date: 11/05/2016
pdf Current Lisa Cornish, Customer Involvement Advisor at Orbit, has put together a case study for members which outlines some of Orbit’s approaches to delivering customer involvement, with insight into the tools and techniques they use. File size: 264KB Published Date: 20/04/2016
pdf Current File size: 392KB Published Date: 15/04/2016
pdf Current File size: 319KB Published Date: 15/04/2016
pdf Current Briefing: Measuring social impact in resident involvement Ben Franks, from Residents’ Network member organisation Knightstone Housing, has put together a briefing which outlines the steps their resident involvement team took to design a framework which measures their social impact. File size: 2MB Published Date: 24/02/2016 Download
pdf Current Leslie Channon, Chair of Cottsway’s Resident Scrutiny Panel, has recently completed a Masters degree and as part of her studies she carried out a research project in which she explored the benefits of resident involvement from the resident’s point of view. She has compiled the findings of this research into a briefing for members of The Residents’ Network. File size: 1023KB Published Date: 10/02/2016
pdf Current Stephanie Stanley at Radian has kindly put together a case study for members of The Residents’ Network. It looks at some of Radian’s initiatives focused on health and wellbeing, specifically the launch of their ‘Wellbeing Wagon’. File size: 523KB Published Date: 16/12/2015
pdf Current Many aspects of housing policy have changed as a result of the 2015 General Election. The finer details of policies that relate to the Right to Buy and a 1% cut in rents are still being worked out, while a clutch of policies making further changes to the financial affairs of residents through tax credits and other welfare reform initiatives are set to change and challenge relationships between tenants and landlords. File size: 280KB Published Date: 28/10/2015
pdf Current Encouraging and supporting residents to get online is not an optional extra. It can also save time and money - for organisations and residents alike. Our briefing shares the benefits and barriers as well as practical examples on what others are doing to support channel shift File size: 360KB Published Date: 16/09/2015
pdf Current Russell Heath from Orbit Housing Association outlines the changing approach the organisation has taken to developing and improving its customer involvement service and opportunities File size: 331KB Published Date: 22/07/2015
pdf Current The new government has begun work and the Conservative Party's overall majority in the House of Commons means that we can expect their ideas about housing to be put into effect. This briefing sets out the key policies that were announced in yesterday's Queen's Speech; The Residents' Network will be keeping you up to date with the government's progress and the impact on our sector. File size: 330KB Published Date: 28/05/2015
pdf Current We are now well into the general election campaign. HQN Associate Roger Jarman considers the key party policies and how they will impact on housing. The outcome of the general election will present many new challenges for social landlords. File size: 555KB Published Date: 29/04/2015
pdf Current Communication with residents has always been, and will always be, vital to the work of housing providers. Whilst there will always be a place for traditional methods of communication, emerging digital communication channels such as social media offer effective and efficient ways to reach customers. File size: 452KB Published Date: 25/03/2015
pdf Current The Regulator is to make changes to the Economic Standards, which will come into effect from 1 April 2015 and follow a period of consultation. This special briefing for The Residents' Network summarises the main changes and their significance to residents who are involved in the co-regulation process in some way. File size: 141KB Published Date: 25/02/2015
pdf Current Over the past four years, Stroud District Council has spent a great deal of time establishing strong tenant involvement and co-regulation. File size: 656KB Published Date: 14/01/2015
pdf Current This briefing describes each of the new legal powers and explains who is able to use them, and the legal remedies which have been removed and can no longer be used. File size: 153KB Published Date: 03/12/2014
pdf Current Management data is critical to today’s housing sector. But are you making the most of it? Wider marketing data can be applied to tenants and give fuller picture of their habits and needs Potential business benefits result from holding and using accurate data about households Better data use can improve customer service, with more opportunities for individual residents. Our complimentary briefing will steer you through the essentials. File size: 185KB Published Date: 08/10/2014
pdf Current Homes and Communities Agency consultation on changes to the regulatory framework – changes to the Governance and Financial Viability Standard File size: 109KB Published Date: 18/06/2014
pdf Current As more and more housing associations and councils are getting their tenants involved on scrutiny panels and similar bodies, it is becoming more feasible to introduce a tenants’ appraisal process – but with a difference. File size: 186KB Published Date: 06/02/2014
Total results: 45