Latest member question: health and safety leads
I would be interested in finding out at what level, within other organisations, the role of health and safety lead under the Social Housing (Regulation) Act 2023 been designated at?
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Latest member question: leaseholders and HMOs
A member would be interested to hear from others with leaseholders letting out their property as a HMO. If you would be happy to share your approach, please contact [email protected] and we will put you in touch to discuss.
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Latest member question: void performance
I’m currently reaching out to other Voids Managers within the sector. I’m looking at benchmarking our void phasing nationally for our contractor. We currently hold 40,000 properties within our stock and complete 2,000 – 2,200 voids per annum. It would…
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Want to post your own member question?
Our memberships are all about sharing best practice and learning from one another. If you’ve a situation you’re not quite sure how to approach, you can ask others members what they would do by posting on the HQN Wall. You…
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Latest member question: Section 20 consultation
Do any members use their DLO for qualifying works and in particular, major works (such as cyclical decorations and follow up fire remediation works) and if so, do they carry out Section 20 consultation or consider them exempt under the…
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Latest member question: safety certificates for leasehold properties
A member would be interested to know how you obtain LGSR and EICER documentation from leaseholders. They are looking at any good practice to improve their process on this. Can you help? Let us know below.
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Latest member question: internal works to leasehold properties
A member needs to undertake some works to a block that includes leasehold tenures. Work is needed to install a damp proof course and therefore requires the internal wall plaster, skirting boards, sockets and floor covering to be removed. Although…
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Latest member question: variations to furnished tenancies
A member partners with Newcastle Furniture Service to offer furnished tenancies. They would like to confirm the notice periods they should use for variations in tenancy and furniture and review the existing variation wording they use. If you have similar…
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Latest member question: service charges for external space management
A leasehold team is looking to introduce a service charge for external space management for the first time. They would be interested to hear what level of detail you provide to customers in the event of a dispute. Would you…
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Latest member question: KPIs for income teams
A member is reviewing the KPIs they set for income teams and would be interested to hear which elements you measure, for example, arrears cases over £1,000 without a NOSP. If you can help, let us know below.
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Complaints handling – call out for examples of performance reports and KPIs
A member is reviewing their suite of performance reports on complaints handling and would like to see examples of what others are using to report to – for example – managers, boards, committees, scrutiny groups. If you are happy to…
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Latest member question: Key seasonal issues landlords are facing with complaints
We are trying to establish the key seasonal issues landlords experience throughout the year that result in a rise in complaints so that we can develop a seasonal landlord calendar for our Complaints Hub. Some examples could include boiler issues…
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