Do solar panels fall within the ten year repairing obligations of the new model lease? They’re not structural but does they count as an item that can be claimed under the general repairs and maintenance fund that shared owners can…
We are reviewing our Parking Policy and are not sure whether we can request any information (eg, insurance details) that we would request normally from a non-leaseholder resident who gets a parking bay, from a leaseholder who owns their parking…
It’s a busy time for the social housing sector. There are challenges around every corner and organisations need our help. To keep up with demand, HQN is currently looking for associates to work with our specialist networks in the following…
We have received a Right to Acquire application for a property that will require an EWS1 form, but we do not have one and unlikely to obtain one until various works are carried out. Would this be a situation where…
A member would be interested to know the definition you use for reletting times when monitoring performance. For example, HouseMark Pulse or the Core Report? They have found the number of days is calculated differently for each system. If you…
I would be interested in finding out at what level, within other organisations, the role of health and safety lead under the Social Housing (Regulation) Act 2023 been designated at?
A member would be interested to hear from others with leaseholders letting out their property as a HMO. If you would be happy to share your approach, please contact [email protected] and we will put you in touch to discuss.
I’m currently reaching out to other Voids Managers within the sector. I’m looking at benchmarking our void phasing nationally for our contractor. We currently hold 40,000 properties within our stock and complete 2,000 – 2,200 voids per annum. It would…
Our memberships are all about sharing best practice and learning from one another. If you’ve a situation you’re not quite sure how to approach, you can ask others members what they would do by posting on the HQN Wall. You…
Do any members use their DLO for qualifying works and in particular, major works (such as cyclical decorations and follow up fire remediation works) and if so, do they carry out Section 20 consultation or consider them exempt under the…
A member would be interested to know how you obtain LGSR and EICER documentation from leaseholders. They are looking at any good practice to improve their process on this. Can you help? Let us know below.
A member needs to undertake some works to a block that includes leasehold tenures. Work is needed to install a damp proof course and therefore requires the internal wall plaster, skirting boards, sockets and floor covering to be removed. Although…
