RSH publishes final consumer standards and plan for inspection

The Regulator of Social Housing (RSH) today set out its new standards for social housing landlords, designed to protect tenants and improve the service they receive. RSH also confirmed how it will regulate and inspect landlords … Read more

Please Login to like, comment and share this content

Course of the week

Collecting with care 2024 – Mental health, housing income and rent arrears: 13 March – Live virtual training  The Money and Mental Health Policy Institute estimates that one in three social housing tenants with rent arrears, … Read more

Please Login to like, comment and share this content

Course of the week

An introduction to HHSRS and housing standards: 28 March – Live virtual training  This virtual training is aimed at frontline workers who frequently go into residents’ properties. It raises awareness and knowledge of the property … Read more

Please Login to like, comment and share this content

HQN publishes the Value for Money metrics a year early!

By Alistair McIntosh, chief executive, HQN So now we know. Today the RSH has released from captivity its data on how housing associations spend their cash. You can see who did what during 2022/23 in … Read more

Please Login to like, comment and share this content

Housing associations invest £12.5 billion in new and existing homes – RSH VFM report

Housing associations used their operating surpluses to invest £12.5 billion in new and existing homes in the last financial year, it has been revealed. The Regulator of Social Housing has today published its value for … Read more

Please Login to like, comment and share this content

Head of Finance

Are you a skilled finance professional looking for a challenging opportunity to make a significant impact? We are currently seeking a Head of Finance to join our team and play a key role in supporting … Read more

Please Login to like, comment and share this content

Course of the week

A new era for resident engagement – for housing staff: 22 February – Live virtual training  This course will take delegates through the new regulatory expectations, help you get where you need to be and … Read more

Please Login to like, comment and share this content

Finance Officer – Payables

We’re excited to be looking for a new Finance Officer to join our Purchase ledger team for six months fixed term where you’ll make sure our customers continue to receive a service second to none and to … Read more

Please Login to like, comment and share this content

Government’s new ‘competence and conduct’ standard will ‘improve service for all social housing tenants’

The government says social housing tenants will receive a fairer and better service from their housing provider, under new plans it has unveiled today. Under the new standards, providers will need to arm their staff … Read more

Please Login to like, comment and share this content

Expenditure Officer

The Vacancy Salary: £24,682 per annum Location: Wythenshawe (M22) Hours of work: 35 per week Due to continual internal progression, we have an exciting opportunity for an Expenditure Officer to join our finance team at … Read more

Please Login to like, comment and share this content

Course of the week

Condensation, damp and mould for non-technical officers: 13 February – Live virtual training  Condensation, damp and mould if left untreated can have profound consequences on quality of life and health as well as the fabric … Read more

Please Login to like, comment and share this content

Fix £4bn council funding hole or risk further bankruptcies, government warned

The government must fix the £4bn hole in council funding arrangements for 2024-25 or risk severe impact to council services and the prospect of further councils in England facing effective bankruptcy, the Levelling Up, Housing … Read more

Please Login to like, comment and share this content

Course of the week

Customer complaint handling workshop: 28 February – Live virtual training  The Housing Ombudsman says that 2 of every 3 complaints they see could have been handled better by the landlord. Getting complaint handling right saves … Read more

Please Login to like, comment and share this content

HQN Training – new for 2024

New for 2024 all of our courses are now certificated with professional development hours. View all our upcoming public courses here.  Further details on professionalisation requirements and the competency and conduct standard for the social … Read more

Please Login to like, comment and share this content

Housing Quality Magazine January 2024

Welcome to the January 2024 edition of HQM. We start the year with a look at the planned 2024/25 rent increase and its implications for both landlords and residents. We also ask some of the … Read more

Please Login to like, comment and share this content

Finance Officer – Payments

We have an exciting opportunity for a Finance Officer to join Estuary’s busy Finance department, providing essential support to our busy Payments team within the Finance department at Estuary. The Finance Officer will play a … Read more

Please Login to like, comment and share this content

Opinion: Give boards a bigger range of voices – and stop worshipping the governance gurus

By Alistair McIntosh, HQN CEO If you find yourself in a hole, stop digging. Why does no one ever follow that advice? A year or so ago I was on the train and got talking … Read more

Please Login to like, comment and share this content

Social landlord appoints new Executive Director of Finance and Development

Social landlord Rochdale Boroughwide Housing (RBH) have announced the appointment of a new Executive Director of Finance and Development. Simon Mellor joins RBH from Hafod, where he currently serves as Corporate Director for Finance, Investments, … Read more

Please Login to like, comment and share this content

Finance Business Partner

The Vacancy We have a brilliant opportunity for a Finance Business Partner to join us on a permanent basis. An essential part of our Finance Management Team, you will be responsible for provision of fantastic … Read more

Please Login to like, comment and share this content

HQN appoints Chloe Fletcher as new director

HQN is delighted to announce the appointment of Chloe Fletcher as a new director. A well-known and highly regarded figure in the social housing sector, Chloe joins from the National Federation of ALMOs, where she … Read more

Please Login to like, comment and share this content

Head of Finance

Are you a skilled finance professional looking for a challenging opportunity to make a significant impact? We are currently seeking a Head of Finance to join our team and play a key role in supporting … Read more

Please Login to like, comment and share this content

RSH confirms social housing rent levels for 2024/25

The Regulator of Social Housing today confirmed rent levels for 2024/25. Following much conjecture about the repeat of a rent cap, the government has decided to revert to its old rent setting formula for 2024/25 … Read more

Please Login to like, comment and share this content

Opinion: What EPC ratings of the future could look like

By Luke Smith, managing director of Build Test Solutions EPCs only predict the thermal performance of a building correctly in 44% of cases, according to new research. Conducted by Build Test Solutions and the Energy … Read more

Please Login to like, comment and share this content

HQN’s housing regulation quiz 2023

Who doesn’t look forward to a housing regulation quiz at this time of year? And we have one for you that gradually gets harder to really test hardcore regulation fans! If you don’t get 100%, … Read more

Please Login to like, comment and share this content

Investment manager announces £50m affordable housing fund

An investment manager has announced £50 million in funding to provide affordable housing. Octopus Investments says the first close of its Affordable Housing Fund has been set up to “accelerate the UK’s much-needed delivery of … Read more

Please Login to like, comment and share this content

£13,000 compensation order for council after six severe maladministration findings

The Housing Ombudsman has made six findings of severe maladministration against a local authority across three different cases. According to the ombudsman, a recurring theme throughout its six findings against Lambeth Council was the unacceptable … Read more

Please Login to like, comment and share this content

London Councils’ briefing on the 2023 Autumn Statement

London Councils has published its initial response to the Chancellor’s Autumn Statement, which saw Local Housing Allowance raised for the first time in a long time, and the Local Authority Housing Fund extended again to … Read more

Please Login to like, comment and share this content

Purchase to Pay Service Support

About the role: Investing in our existing homes and neighbourhoods is at the heart of our corporate strategy and everything we do. We’re ambitious for our customers, committed to providing excellent services and creating well-maintained … Read more

Please Login to like, comment and share this content

Housing Finance members respond to rent increase survey

Members of HQN’s Housing Finance Network have responded to a survey on the government’s coming rent increase. Asked what they believe the increase will be, the overwhelming number of members said 7.7%. The government is … Read more

Please Login to like, comment and share this content

Housing providers making record investments in homes, says RSH

The Regulator of Social Housing (RSH) latest quarterly survey of private registered providers’ financial health has revealed that landlords are continuing to make record investment in new and existing homes, while grappling with significant external … Read more

Please Login to like, comment and share this content