Assertiveness – the art of communicating what you want

Whatever your role in the workplace, being heard, being noticed for the right reasons and being able to get your point across successfully are key skills for everyone to have.

Assertiveness – the art of communicating what you want

Assertiveness – the art of communicating what you want Being assertive is a skill that can be learned. Developing assertiveness starts with an understanding of who you are, and the reasons you react the way you do. When you have skills and confidence, you become more comfortable having discussions, challenging decisions and standing up for yourself.

This one-day workshop focuses on giving you the knowledge and tools to help you make an impact in a positive way. By improving your communication skills you will increase your confidence and learn how and why being assertive is an asset.

By attending this course, you will learn how to:

  • Boost your self confidence 
  • Make a positive impact in conversations
  • Understand the power of words, and how to use them 
  • Be able to choose how you respond
  • Choose the right ‘non- verbal’ approaches and responses
  • Have more powerful and positive relationships and conversations at work. 

Course outline

  • Assertive behaviour and communication skills
  • Exploring what assertiveness really is
  • Understanding how and why you respond
  • Learning what works for you
  • Unpacking confidence – what you need to know.

Who should attend?

Everyone who would like to project a more confident, controlled and professional image in one-to-one or group situations.

Jo Carr

Jo Carr Jo Carr

Jo Carr is a trainer, coach and development consultant with a 25 year career in leadership, management and staff development. Jo currently works with clients in the private and public sectors and has experience in social housing as both a senior leader and project manager. Jo’s specialism is behavioural change utilising a creative and adaptive approach. She uses her skills as an ILM coach and lifelong learning specialist to create and deliver stimulating and effective learning products.

training track record

HQN has a track record of helping organisations achieve real and lasting performance improvements. If you are interested in accessing this training package, please contact us by emailing