About us

The Rent Income Excellence Network is the place to go for the latest advice, guidance and best practice on everything to do with income management, rent collection and welfare reform.

About us

Our track record of driving up best practice in the sector, supporting members to improve their performance and saving them money is unrivalled.

Members receive regular information about all aspects of effective income management, including:

  • Rent and service charge collection
  • Arrears management
  • Welfare reform and welfare benefits
  • Financial inclusion and worklessness
  • Supporting customers and improving their financial wellbeing.

With all the welfare reform changes there’s never been a better reason or a better time to join.

RIEN quote

 "RIEN is a valuable tool for us – it is a great source of information and we regularly use it as a point of reference"

Andrew Jones, Income Collection Manager, Solihull Community Housing

Meet the team

Our dedicated team has a wealth of experience in the sector, and vast knowledge of the issues and practices.

Sue Beasor

Sue Beasor Sue Beasor

Sue is HQN’s expert advisor on welfare reform matters. Sue has maintained a close eye on the reforms as they have developed, has analysed their implications and regularly produces briefings for HQN on this. She has worked with many organisations helping them assess the impact of welfare reform changes, advising them on their approaches and implementing new ways of working to minimise the effects.

Mark Henderson

Mark Henderson Mark Henderson

Mark was a founder member of The Rent Income Excellence Network. He facilitates the Regional Excellence Groups in the Midlands and South East.

Mark also leads on The Rent Income Excellence Network’s current tenant arrears and former tenant arrears benchmarking.

Mark Walker

Mark Walker Mark Walker

Mark Walker is Head of Income at AmicusHorizon. He has worked for AmicusHorizon for over 16 years in a variety of income and customer facing roles, and was appointed Head of Income in 2012 when their income service was centralised.

Mark facilitates the Rent Income Network's London and South East Regional Excellence Groups.

Justin Freeman

Justin Freeman Justin Freeman

Justin Freeman is Assistant Director with responsibility for income management at ForViva Group based in the North West. He is closely involved in multi-agency work to tackle issues around poverty, welfare reform, tenancy sustainability, and making the best use of housing stock, particularly as we move into the digital era. He chairs the National Housing Federation’s Future of Welfare Reform Group.

Justin holds degrees in Law and in Housing and has worked for over 20 years in housing working in the local authority, ALMO and housing association fields in both England and Wales, leading both multi-disciplinary and specialist teams.

Justin facilitates the Northern Regional Excellence Groups (REGs) for the network and is also proud to lead the first team to successfully renew the HQN accredit: Income Management award.

Practitioner Associates

The Practitioner Associates act as an advisory panel and help shape the Rent Income Excellence Network's events, briefings and more.

Ilyas Lunat, BA (Hons), CIHM

Ilyas Lunat Ilyas Lunat, BA (Hons), CIHM

Ilyas has 22 years experience in social housing, most of these at managerial level. He has specialist skills and knowledge in income collection and arrears, legal issues around income collection, Housing Benefit and Welfare Reform. He has a particular focus on ensuring tenancy sustainment and has a proven track record of reducing arrears levels without the use of increased enforcement action or evictions.

More recently, he has done work around the impacts of Welfare Reform on the organisation's business plans and ensuring a cross team approach to income collection. Ilyas also has experience of managing periods of major change in organisations whilst maintaining high performance. His current focus is on delivering a cost-effective income collection service including the effective use of technology.

Kay Frankson

Kay Frankson Kay Frankson

Kay has worked in housing for almost 30 years, in a variety of roles including working in tenancy and estate management, homelessness and allocations. She has specialised most recently in income management, having been part of the rents team at Nottingham City Homes since its inception in 2007. She has held her current position as Head of Rents with Nottingham City Homes since 2014.
Kay has helped develop the tenancy sustainment team at NCH over the past five years to offer a comprehensive advice and support service to their customers. The team expanded in 2012 to meet the demands of the Welfare Reform agenda and has been successful in helping their tenants to access employment and training opportunities as well as affordable banking options.

Kim Long

Kim Long Kim Long

Kim has been involved in frontline housing for 22 years, 11 of them at Connect Housing Association. Since 2013 she has held the post of Economic Inclusion Co-ordinator. This involves management of a team providing an intensive intervention service for tenants who find themselves in financial difficulties.

During the 11 years she has spent at Connect Housing she has covered a variety of roles including Neighbourhood Housing, Rent Accounting and Financial Inclusion.

Her heart lies with rent collection and her many years experience of working with tenants has firmly established that the provision of help, advice and early intervention, instead of reliance on enforcement, is key to reducing evictions and abandonments.


Jasvinder Kaur

Jasvinder Kaur Jasvinder Kaur

Jasvinder started work as a Housing Management Trainee with Walsall Metropolitan Borough Council (Walsall MBC) in 1985 and gained extensive experience in housing management before progressing through the ranks to Neighbourhood Housing Manager.

In 2003, whg was created following a large scale voluntary transfer of housing from Walsall MBC.

Jasvinder's most recent role within whg has been to deliver financial inclusion initiatives. This includes working closely with all local providers including Walsall Council, Walsave credit union, other money advice providers and networking with other service providers to develop and support service provision. This is to ensure whg is ready for the changes imposed on its customer’s income due to Welfare Reform changes and risk to its future income.

Customer is always Jasvinder's primary focus, she is interested in all areas of development that help customers to manage their finance, maximise their income and sustain their tenancy.

Sarah Seeger

Sarah Seeger Sarah Seeger

Sarah has extensive experience in tenancy management having specialised in Lettings, Anti-Social Behaviour and Income Management.  Now Head of Customer Accounts at Curo based in Bath, a UC pathfinder area, Sarah has a strong track record of delivering innovative projects and strategies that enable customers to sustain their tenancies.

Over the last two years Sarah has taken a lead in UC matters and last year presented evidence to a Commons select committee regarding the impact of benefit delivery on customers. Sarah has also overseen the delivery of award winning employability services and has set up an innovative pre-tenancy financial support service for applicants on the housing register, ensuring they are financially ready to take on the commitment of a tenancy.