About us

HQN’s Rent Income Excellence Network is the premier destination for the latest advice, guidance and best practice on everything concerning income management, rent collection and welfare reform.

About us

Here to help housing providers to maximise income collection, minimise arrears, support customers and sustain tenancies.

  • Compare your performance across a variety of key areas with quarterly benchmarking exercises.
  • Use our regularly updated self-assessment toolkits, covering subjects such as income management, financial inclusion and arrears collection
  • A dedicated website for best practice guidance and expert opinion
  • Access to ‘ask the members’ service and dedicated online forum to share best practice
  • Specialist support via our ‘ask the expert’ service
  • Regular best practice groups, free to all members, ideal for sharing best practice and creating an effective peer network
  • Advertise your job vacancies free of charge
  • Generous discounts on events and public training, plus related consultancy and accreditation
  • Monthly newsletter, which includes the latest income-related briefings, research and important member information
  • Join the Network’s WhatsApp group, a great place to network anytime, anywhere.

Meet the team

Our dedicated team has a wealth of experience in the sector, and vast knowledge of the issues and practices.

Kim Long

Kim Long Kim Long

Kim has worked in the housing sector for over 25 years with a keen eye on front line service provision, customer service and staff induction processes to develop a value driven culture, and leading approach towards tenant engagement.

With experience in several areas of housing management including lettings and neighbourhoods her heart lies in income collection, with a longstanding and firm belief that the provision of help, advice and early intervention, instead of reliance on enforcement, is key to sustainability and the reduction of arrears and evictions.

As Lead Associate Kim’s aim is to make RIEN a more dynamic platform, providing the sector with a way of highlighting best practice, to make a louder noise and demonstrating the value of the services it provides.


  • Financial inclusion/ economic Inclusion and debt management
  • The development of front-line services to ensure outcomes of work can be monitored to provide demonstrable value for money
  • Influencing a culture/approach for collecting with care
  • In-depth understanding of our client group and the value and use that demographic information can provide.


Sue Beasor

Sue Beasor Sue Beasor

Sue is HQN’s expert advisor on welfare reform matters. Sue has maintained a close eye on the reforms as they have developed, has analysed their implications and regularly produces briefings for HQN on this. She has worked with many organisations helping them assess the impact of welfare reform changes, advising them on their approaches and implementing new ways of working to minimise the effects.

Mark Henderson

Mark Henderson Mark Henderson

Mark was a founder member of The Rent Income Excellence Network. He facilitates the Regional Excellence Groups in the Midlands and South East.

Mark also leads on The Rent Income Excellence Network’s current tenant arrears and former tenant arrears benchmarking.

Mark Walker

Mark Walker Mark Walker

Mark Walker is Head of Income at AmicusHorizon. He has worked for AmicusHorizon for over 16 years in a variety of income and customer facing roles, and was appointed Head of Income in 2012 when their income service was centralised.

Mark facilitates the Rent Income Network's London and South East Regional Excellence Groups.

Practitioner Associates

The Practitioner Associates act as an advisory panel and help shape the Rent Income Excellence Network's events, briefings and more.

Ilyas Lunat, BA (Hons), CIHM

Ilyas Lunat Ilyas Lunat, BA (Hons), CIHM

Ilyas has 22 years experience in social housing, most of these at managerial level. He has specialist skills and knowledge in income collection and arrears, legal issues around income collection, Housing Benefit and Welfare Reform. He has a particular focus on ensuring tenancy sustainment and has a proven track record of reducing arrears levels without the use of increased enforcement action or evictions.

More recently, he has done work around the impacts of Welfare Reform on the organisation's business plans and ensuring a cross team approach to income collection. Ilyas also has experience of managing periods of major change in organisations whilst maintaining high performance. His current focus is on delivering a cost-effective income collection service including the effective use of technology.

Jasvinder Kaur

Jasvinder Kaur Jasvinder Kaur

Jasvinder started work as a Housing Management Trainee with Walsall Metropolitan Borough Council (Walsall MBC) in 1985 and gained extensive experience in housing management before progressing through the ranks to Neighbourhood Housing Manager.

In 2003, whg was created following a large scale voluntary transfer of housing from Walsall MBC.

Jasvinder's most recent role within whg has been to deliver financial inclusion initiatives. This includes working closely with all local providers including Walsall Council, Walsave credit union, other money advice providers and networking with other service providers to develop and support service provision. This is to ensure whg is ready for the changes imposed on its customer’s income due to Welfare Reform changes and risk to its future income.

Customer is always Jasvinder's primary focus, she is interested in all areas of development that help customers to manage their finance, maximise their income and sustain their tenancy.

Sarah Seeger

Sarah Seeger Sarah Seeger

Sarah has extensive experience in tenancy management having specialised in Lettings, Anti-Social Behaviour and Income Management.  Now Head of Customer Accounts at Curo based in Bath, a UC pathfinder area, Sarah has a strong track record of delivering innovative projects and strategies that enable customers to sustain their tenancies.

Over the last two years Sarah has taken a lead in UC matters and last year presented evidence to a Commons select committee regarding the impact of benefit delivery on customers. Sarah has also overseen the delivery of award winning employability services and has set up an innovative pre-tenancy financial support service for applicants on the housing register, ensuring they are financially ready to take on the commitment of a tenancy.