Welfare reform/rent collection - are you prepared for Universal Credit roll out?

Universal Credit is coming to a Jobcentre near you! This year will see the pace of roll-out for Universal Credit increased across the country – are you ready?

Welfare reform/rent collection - are you prepared for Universal Credit roll out?

This one-day course will provide practical tips from the learning of the live running sites (pathfinders) in preparing for Universal Credit roll-out, which can be developed into a bespoke action plan for your organisation.

This course will include:

  • A reminder of the basic principles of rent collection, eg, case management, compliance, good practice from top performers
  • A progress update from the Department for Work and Pensions/live running sites in the development of working processes for the smooth implementation of Universal Credit claims, eg, Alternative Payment Arrangements, third-party deductions, data sharing, main issues log
  • Developing a holistic action plan – delegates will populate an action plan template with required actions
  • The use of digital technology in helping rent collection, eg, use of social media, self-service apps, etc
  • The importance of having a communications strategy.
Delegates will be able to build upon their existing learning and understanding and implement good practice in a practical manner.
Who should attend?
This course is ideal for everyone involved in income management including:
  • Income and rent arrears managers and officers
  • Contact centre staff who deal with arrears
  • Housing, neighbourhood, allocations and estate staff
  • Homelessness prevention and housing advisors
  • Support workers
  • Money management welfare advisors, financial inclusion officers.

Welfare reform/rent collection - are you prepared for Universal Credit roll out?

Tony Kiely

Income management Tony Kiely

Tony Kiely is an HQN associate and has extensive knowledge and experience of income management, both operationally and strategically, having worked in the housing sector for over 35 years. Tony is an associate tutor at the University of Chester, and has devised and delivered modules for its Learning Pathways for Housing Practice programme. He is a member of the Chartered institute of Housing and is passionate about learning and developing staff to reach their full potential. His practical training style allows for lots of interaction and his courses consistently receive excellent feedback.

training track record

HQN has a track record of helping organisations achieve real and lasting performance improvements. If you are interested in accessing this training package, please contact us by emailing training@hqnetwork.co.uk