• Event TypePublic training - virtual
    • VenueVirtual training
    • Start27 May 2020 10:30
    • End27 May 2020 12:00

    Legionella awareness for scheme managers

    Details

    Legionella awareness for scheme managers

    This session provides an overview of:

    • the risk associated with legionella bacteria in water,  
    • what routine temperature monitoring results mean to you and
    • why flushing of little used outlets is vitally important;  how to do it correctly and the recording of accurate results.

    This virtual training will give you a basic understanding of legionellosis, how it can be caught and who may be the most susceptible. In addition, we will look at how having suitable control measures in place can reduce the likelihood of people contracting legionellosis, as well as which measures may be required in a sheltered housing / independent living complex. Finally, we will provide a brief overview of the importance of flushing little used systems, how to do this correctly and why it is so important to maintain accurate records.

    This is especially geared to frontline staff and managers working in sheltered or supported housing schemes. Ideal for new staff and as a refresher.

    Our trainer

    Chris Brown has spent ten years as Technical Consultant in the Industrial Water Treatment market and has been working as an Independent Water Hygiene Consultant since 2018.

    Chris is a chemist by qualification and is an Elected Fellow of the Water Management Society. He served a four-year term as a committee member of the LCA and has had involvement in a number of Legionella cases. Chris is a contributor to BSRIA Legionella Risk Assessment Guide and is part of the LCA technical team for HSG 274 Part 1.

    find out more

    Meet At

    Further information

    Price per delegate
    Non-members: £125.00 *

    Members of any HQN network: £100.00 *

    * Please note that all prices are subject to standard VAT. 

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start27 May 2020 14:00
    • End27 May 2020 15:30

    Fire safety toolbox – session three: Fire stopping and compartmentation

    Details

    Fire safety toolbox – session three: Fire stopping and compartmentation

    Say no to pink foam.

    This webinar will provide you an overview of compartmentation and why it is critical in certain parts of a building. You will also understand the importance of fire stopping together with identifying  breaches in compartmentation through poor workmanship and why ‘pink foam’ has no real place in passive safety.

     

    The fire safety toolbox is a series of useful webinars that look at different elements of fire safety. Other courses in this series are listed below. For details and to book your place please click the links.

    Fire safety awareness – COMPLETED

    Fire doors – 27 April 2020 – COMPLETED

    Fire safety equipment – 11 May 2020 – COMPLETED

    Fire safety on construction sites – 18 May 2020 – COMPLETED

    New date added – Fire doors – 29 May 2020

     

    Our trainer

    Tony Bolder has over 27 years’ experience (operational and safety roles) within the Fire and Rescue Service (FRS) and over 30 in the fire sector. As a previous operational support manager for Humberside Fire & Rescue Service, Tony was instrumental in developing operational readiness for over 300 firefighters including high rise incidents, chemical spills and road traffic collisions.

    On leaving the fire service, Tony set up his own Fire Risk Management consultancy and, taking the same professional attitude into the private sector, he is now one of only around 60 UKAS third-party accredited life safety fire risk assessors listed on the FRACS register (and also the NAFRAR list) and one of only a handful of professionals who are also third-party accredited fire door inspectors, through both FDIS and NAFDI.

    FDIS Certificated Inspectors are uniquely qualified to undertake fire door inspections, not only have they achieved a Diploma in Fire Doors, but they have also had their competence and knowledge independently assessed to become CertFDI certificated fire door inspectors. In addition, NAFDI Members ensure that all fire door inspections are carried out in accordance with all statutory requirements and hold industry recognised.

    Tony is passionate about education, providing courses accredited by the Institute of Fire Safety Managers (IFSM) and is a national speaker on fire safety for a number of networks, a contributor to the BBC, Sky News and CNN International and he is often heard providing professional comments on LBC radio.

    Last few places remaining

    find out more

    Meet At

    Further information

    Price per delegate
    Non-members: £125.00 *
    Members of any HQN network: £100.00 *

    * Please note that all prices are subject to standard VAT. 

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start28 May 2020 10:00
    • End28 May 2020 13:00

    Planning our return – how to reintegrate and refine our strategy

    Details

    Planning our return – how to reintegrate and refine our strategy

    Learning from the crisis and preparing for the future

    When we return after many weeks of lockdown organisational cultures will have shifted, people will be used to working in different ways and expectations will have changed. Some new ways of working may have proved to be better, some core priorities may not now seem as relevant or achievable. Some staff will have stepped up to the challenge and developed new skills. Some will have been furloughed and may need help to adjust. And the plans for lifting lockdown restrictions are not yet known – it’s unlikely to happen overnight.

    This three hour virtual workshop will give you great techniques to plan this next transition as you prepare for a return to a post pandemic world. How do you build on what you have learnt about yourself and your team and what’s important for your organisation as you manage the return to a new way of operating.

    What you will learn:

    • Strategic choices – how to position, plan, and prepare so you can return to a post pandemic world
    • How has your culture changed? What valuable insight and ways of working do you want to retain and build on? Who are we going to be?
    • Decision making – placing value on demands and making good strategic decisions when the future isn't clear
    • Risk literacy – how to deal with uncertainty and ambiguity and plan contingency for core priorities
    • How well are you leading the change – a chance to critique your approach, improve your emotional intelligence and reflect on what you want to develop in yourself
    • Trusting our team, being flexible and allowing people to be truly autonomous upon return
    • Managing expectations of those staff who have stepped up, how can you continue to motivate and help those to return who have been away from work for a substantial period of time.

    Who should attend

    Everyone involved in planning for the return to a post-pandemic world to ensure your organisation or team is ready for business.

    Our trainer

    Emma Walker-Cotton is an award winning trainer specialising in leadership development. She has over 25 years experience of training design and delivery in both the public and private sector, including working as HR Director for Amnesty International. Emma is passionate about individuals having the opportunity to fulfil their potential and develop their resilience. She always ensures that participants leave the session with practical skills they can implement back in work.

    Sold out

    This course will also be running on 9 June and 24 June 2020.

    find out more

    Meet At

    Further information

    Price per delegate
    Non-members:

    1 delegate: £175.00 *
    2 delegates: £150.00 *
    3+: £125.00 *

    Members of any HQN network:
    1 delegate: £150.00 *
    2 delegates: £125.00 *
    3+: £100.00 *

    * Please note that all prices are subject to standard VAT. 

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start28 May 2020 10:00
    • End28 May 2020 16:00

    S.20 consultation – how to do it correctly so you can recover the costs of repairs and improvements from leaseholders and tenants

    Details

    S20 consultation

    The aim of this training is to provide officers with an understanding of how different activities carried out by different parts of the business can impact on an organisation’s ability to fully recover “eligible” costs from both leaseholders and tenants.

    This one-day course will cover:

    • Understanding the contractual position for both tenants and leaseholders
    • The Right to Buy offer notice (S125) – its importance for ensuring full recovery of costs
    • The S.20 consultation process in detail for major works, long-term contracts and major works within long-term contracts, responsive repairs. The pitfalls and how to avoid them
    • Best practice in dealing with emergency works
    • S.20 case law and best practice
    • S.20B (18month ‘rule’) – how it works in practice, pro-active practices to ensure you are ahead of the game
    • How to enhance the consultation process – to avoid challenges at the First Tier Tribunal
    • Using the First Tier Tribunal as a ‘tool’ in ensuring the recovery of costs.

    Who should attend?

    All officers with responsibility for:

    • Designing, planning and delivery of planned maintenance and improvement work programmes
    • The delivery of the responsive repairs contract
    • Procurement and contract management of long-term contracts and tenders for works
    • Legal officers and leasehold officers
    • Officers dealing with RTB applications and notices.

    Our trainer

    Jackie Dickins has been an HQN Associate since 2001 and is our lead consultant for HQN’s Leasehold Network. Prior to this she held positions at a London borough and two large housing associations based in London, where she was responsible for leasehold management and promoting work in the field of low-cost home ownership initiatives. Jackie undertakes many of HQN’s service reviews and service improvement work on leaseholder and home ownership. She has also worked in interim positions with a number of local authorities, arm’s length management organisations and housing associations as head of home ownership/home ownership manager.

    Jackie also runs pre-exam workshops at associate and member level for the Institute of Residential Property Managers (IRPM) and is delivering training for apprentices seeking associate membership of the IRPM.

    Jackie is responsible for developing, and is a lead assessor of HQN's leasehold accreditation scheme.

    This course will also be running on 11 August 2020.

    find out more

    Meet At

    Further information

    Price per delegate
    Non-members:

    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    * Please note that all prices are subject to standard VAT. 

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start29 May 2020 14:00
    • End29 May 2020 15:30

    Fire safety toolbox – session two: Fire doors

    Details

    Fire doors

    Introduction to your responsibility and key things to check.

    This webinar will provide you with an introduction to fire doors and their critical purpose in buildings. In addition, you will learn about the components that ‘make up’ a fire door and understand how to recognise common issues together with how they directly affect their integrity.

    The fire safety toolbox is a series of useful webinars that look at different elements of fire safety. Other courses in this series are listed below. For details and to book your place please click the links.

    Fire safety awareness – COMPLETED

    Fire stopping and compartmentation – 4 May 2020 – COMPLETED

    Fire safety equipment – 11 May 2020 – COMPLETED

    Fire safety on construction sites – 18 May 2020 – COMPLETED

    New date added – Fire stopping and compartmentation – 27 May 2020

     

    Our trainer

    Tony Bolder has over 27 years’ experience (operational and safety roles) within the Fire and Rescue Service (FRS) and over 30 in the fire sector. As a previous operational support manager for Humberside Fire & Rescue Service, Tony was instrumental in developing operational readiness for over 300 firefighters including high rise incidents, chemical spills and road traffic collisions.

    On leaving the fire service, Tony set up his own Fire Risk Management consultancy and, taking the same professional attitude into the private sector, he is now one of only around 60 UKAS third-party accredited life safety fire risk assessors listed on the FRACS register (and also the NAFRAR list) and one of only a handful of professionals who are also third-party accredited fire door inspectors, through both FDIS and NAFDI.

    FDIS Certificated Inspectors are uniquely qualified to undertake fire door inspections, not only have they achieved a Diploma in Fire Doors, but they have also had their competence and knowledge independently assessed to become CertFDI certificated fire door inspectors. In addition, NAFDI Members ensure that all fire door inspections are carried out in accordance with all statutory requirements and hold industry recognised.

    Tony is passionate about education, providing courses accredited by the Institute of Fire Safety Managers (IFSM) and is a national speaker on fire safety for a number of networks, a contributor to the BBC, Sky News and CNN International and he is often heard providing professional comments on LBC radio.

    Last few places remaining

    find out more

    Meet At

    Further information

    Price per delegate
    Non-members: £125.00 *
    Members of any HQN network: £100.00 *

    * Please note that all prices are subject to standard VAT. 

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start01 Jun 2020 13:00
    • End01 Jun 2020 16:00

    Anti money laundering

    Details

    Anti money laundering

    Does your organisation meet the requirements of the UK anti money laundering regime and legislation? 

    They require that your staff are trained so that they understand their anti money laundering responsibilities. A business that does not ensure staff are properly trained is committing an offence and is liable to civil penalties. 

    The UK anti money laundering regime has evolved over a number of years and includes legislation intended to counteract criminal money laundering and terrorist financing. The legislation has recently been updated with the introduction of The Money Laundering, Terrorist Financing and Transfer of Funds Regulations in June 2017, which sets out the requirements of the UK anti money laundering regime. This training will satisfy the regulatory requirement for verifiable learning for all staff to understand their anti money laundering responsibilities and ensure that your organisation is compliant with the new legislation and is protected from the effects of money laundering. 

    What will participants learn? 

    • What money laundering is and where housing providers are at risk of being used for money laundering 
    • What legislation covers money laundering and what it means to housing providers 
    • How to mitigate the risks to your business by putting in place effective policies and procedures, due diligence checks and by keeping records 
    • How to identify suspicious activity 
    • What the role of the nominated officer is. 

    Who should attend? 

    All staff in positions where they could come into contact with money laundering activity, or could be suspicious that money laundering might be taking place. This includes senior managers, heads of service, team leaders, income teams, housing officers, customer service advisors, money advisors, finance teams, development and sales teams and Right to Buy officers. 

    Our trainer

    Helen Muir has extensive experience in the housing sector having worked in senior roles for two large housing groups, where her responsibilities included sales programme delivery and the management of over 5,000 shared ownership/leasehold homes, as well as leading on anti money laundering process and procedure.

    Helen has worked as a trainer and consultant since 2012 specialising in affordable home ownership, leasehold management, Right to Buy and anti money laundering. She has provided interim management and strategic and operational support to a number of registered providers, local authorities and private sector companies and is HQN’s lead on anti money laundering.

    find out more

    Meet At

    Further information

    Price per delegate
    Non-members:

    1 delegate: £175.00 *
    2 delegates: £150.00 *
    3+: £125.00 *

    Members of any HQN network:
    1 delegate: £150.00 *
    2 delegates: £125.00 *
    3+: £100.00 *

    * Please note that all prices are subject to standard VAT. 

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start01 Jun 2020 13:30
    • End01 Jun 2020 16:30

    Wellbeing matters: Managing stress

    Details

    Managing stress

    Wellbeing at work is becoming increasingly more important for organisations. Encouraging ‘wellbeing at work’ positively impacts employee’s engagement and sustainable performance.

    This course explores what is meant by wellbeing and considers how organisations might really work to promote wellbeing in the workplace. 

    As an employer there is a vital role to play in managing staff health and wellbeing, particularly through the promotion of policies and behaviours which support a positive working culture and positive engagement.

    The session combines sharing effective wellbeing tools and techniques with an opportunity to think about what it would mean to be ‘serious about wellbeing’ and the impact this can have with real life good practice examples.

    We live in demanding times and people want to be seen to be able to cope with the pressures that are placed upon them. Sometimes it is difficult for individuals and companies to acknowledge how stressful things might be.

    Get to grips – learn to control your emotions and deal with stress. You, a colleague or a member of your team may be entering a new role, experiencing a step-up in your responsibilities, covering for someone who is off, coming back to work – or maybe you just have a lot to do!

    This course aims to identify, support and equip you to deal with pressure before it reaches a critical point and becomes stress. Participants will have the opportunity to explore practical and realistic tools to add to their self-help toolkit and ‘get to grips’ with the difficult situations that trigger stress.

    What we will cover:

    • Exploring stress and pressure
    • Stress and its effect on individuals – the physical and emotional effects and what might tip people over the edge
    • Personal pressure awareness – what are your triggers?
    • Handling stress tool box – quick and effective techniques to use in high pressure situations
    • Doing less or being less accommodating: Are you managing your time? Do you need to say ‘no’ more often? Pre-empting pressure
    • Anticipating stress – getting a grip on situations that might cause excess pressure.

    Who should attend?

    This course is useful for all staff across your organisation.

    Our trainer

    Tahira Hussain MA MSc CBP PG Dip CBT PG Cert APIMH BA (Hons) MBPsS

    Tahira Hussain has extensive experience working in the statutory and voluntary sector. She had a 19-year career in social work, mental health, community development, charity and the housing sector.

    She has a successful track record in consultancy, training and project management. Qualified as a cognitive behavioural psychotherapist, she is a member of the BABCP and the BPS.  

    Tahira is also an approved psychotherapist, volunteers for a variety of local causes and is currently completing her first novel. 

    find out more

    Meet At

    Further information

    Delegate fees
    Full price: £125.00 *
    Members of any HQN network: £100.00 *

    * Please note that all prices are subject to standard VAT. 

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start02 Jun 2020 10:00
    • End02 Jun 2020 16:00

    Working effectively with hoarders

    Details

    Working effectively with hoarders

    Hoarding is a very complex condition and can have a massive impact on the tenant, the property, the landlord as well as neighbours. Sometimes it’s a mental illness, sometimes a type of neglect. It can be caused by various other complex factors. Understanding hoarding and the tools available is a must. 

    Hoarding is not against the law but the damage it can cause often breaches tenancy agreements, Public Health legislation and could even be a safeguarding issue. Hoarders need to be identified as quickly as possible and support offered – or in extreme cases enforcement action taken. There are many types of support – de-cluttering and therapy, behavioural contracts, SMART monitoring. Hoarders must be properly assessed using appropriate and accredited tools.

    This course will explore all the recognised options that are available to staff working with hoarders as well as help organisations to create policy procedures and protocols. It will look at the role of housing professionals as well as how health or social care specialists can assist.

    You will learn:

    • About hoarding disorder and its possible causes
    • About OCD, including causes, prevalence, symptoms and links to hoarding
    • And be given the tools to help identify and work with hoarders
    • To understand and be able to categorise different types of hoarders using a validated screening tool
    • To understand how to work effectively and creatively with hoarders using proven methods and recognised techniques
    • About enforcement techniques for hoarders
    • About different support and specialist treatment options for hoarders.

    Who should attend?

    All housing, care and support staff as well as repairs and frontline staff who have direct contact with customers will benefit from this course as hoarding is so prevalent and has such an impact on customers and services alike.

    Our trainer

    Danny McGowan BSC, MSC has been involved in supporting people with complex needs for over 20 years. He has developed experience in many specialist areas, such as working with hoarders and those with a dual diagnosis and is a qualified CBT therapist and Life Coach. He has been delivering training for the housing sector for over a decade and has many years’ experience of developing client/customer involvement and peer mentoring schemes.

    Danny uses a combination of his years of experience, current good practice guidelines and research evidence to deliver the topics he trains. He uses a holistic interactive training style that provides delegates with real skills and information, which they are then able to apply back in the workplace and beyond. He has delivered training and provided consultancy to numerous organisations during his career. Notable clients include the Department of Health, Department of Work and Pensions and the Home Office as well as housing organisations across the UK.

    find out more

    Meet At

    Further information

    Price per delegate
    Non-members:

    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    *Prices include refreshments and lunch, and are subject to VAT at the applicable rate.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start03 Jun 2020 10:00
    • End03 Jun 2020 16:00

    Condensation, damp and mould – causes, cures and the courts

    Details

    Condensation, damp and mould – causes, cures and the courts

    This revised and updated condensation, damp and mould workshop builds on the enthusiastically received format previously delivered both in-house and at public training events across the length and breadth of the UK.

    Revisiting existing understanding, dispelling myths and questioning existing generic, outdated and inappropriate advice often given to interested parties in the light of recent improvements to housing stock, the course provides delegates with an effective understanding of the causes, symptoms and cures associated with condensation, damp and mould in the light of impacting legislation, etc.

    What will you learn?

    • An understanding of the causes, symptoms and cures associated with condensation, damp and mould
    • Requisite impacting legislation and the implications of failure
    • Rising damp – truth or myth?
    • The diverse range of detection tools available such as moisture, carbide and capacitance meters, borescopes, hygrometer sticks and humidity boxes, etc
    • Strategies for the effective removal/reduction of damp and mould problems
    • How to communicate sound knowledge-based principles to affected parties
    • How to protect parties’ interests and implement effective procedural guidance to combat failure.

    The training is lively, practical and interactive and, most importantly, in tune with the increasing demands being placed on housing organisations and their technical and housing officers in meeting the challenges presented by this resource-draining aspect of their work.

    Who will benefit?

    Housing officers, maintenance and technical officers, property inspectors, home visitors, estate-based staff such as caretakers and neighbourhood officers, together with all customer-facing teams and their team leaders.

    Our trainer

    Wayne Anderson is an expert lecturer, national conference speaker, chartered surveyor, arbitrator and consultant. His training sessions are lively, colourful and interactive and are based on extensive experience gained over 25 years with best practice organisations involved in the housing repairs and maintenance sector. Wayne has a reputation for simplifying complex issues and encouraging frontline staff to develop a deeper understanding of maintenance issues that can be applied confidently on a day-to-day basis.

    This course will also be running on 15 September6 October and 10 November 2020.

    find out more

    Meet At

    Further information

    Price per delegate
    Non-members:

    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    *Prices include refreshments and lunch, and are subject to VAT at the applicable rate.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start03 Jun 2020 10:00
    • End03 Jun 2020 13:00

    Managing remotely in challenging times

    Details

    Managing remotely in challenging times

    We are offering a half-day virtual learning session to give practical advice. Things are changing rapidly so we’ll make sure we keep updating it to reflect the key issues at the time.

    The session is geared specifically to teams who need to work at a distance.

    How do you manage a person or team effectively when you don’t physically see them often? This is particularly difficult if the team is suddenly dispersed under stressful circumstances. This session will cover the essentials and allow you to think about how the dynamic of a team changes when people don’t sit in the same physical space.

    How do you as a leader manage this, keep people resilient and productive and support a strong sense of team in a time of huge uncertainty? There will be practical advice on adapting your communication style to reassure and keep the team focused.

    What the session will cover

    • How to keep your team focused in a time of crisis and agree the core priorities
    • Questions you need to ask your team and actively listen to the feedback
    • The kinds of distance issues to consider – physical, operational and affinity
    • How to feel OK with uncertainty as a leader
    • How to establish communication norms, use of social media and using technology to best effect
    • How to hold individuals to account and motivate to deliver
    • How to help your team manage their anxiety, and keep up resilience.

    You’ll also have the chance to share experiences and best practice with other practitioners in a safe, confidential environment.

    Who should attend?

    Anyone who leads teams based in different locations, or staff that work from home.

    Our trainer

    Emma Walker-Cotton is an award winning trainer specialising in leadership development. She has over 25 years experience of training design and delivery in both the public and private sector, including working as HR Director for Amnesty International. Emma is passionate about individuals having the opportunity to fulfil their potential and develop their resilience. She always ensures that participants leave the session with practical skills they can implement back in work.

    find out more

    Meet At

    Further information

    Price per delegate
    Non-members:

    1 delegate: £175.00 *
    2 delegates: £150.00 *
    3+: £125.00 *

    Members of any HQN network:
    1 delegate: £150.00 *
    2 delegates: £125.00 *
    3+: £100.00 *

    * Please note that all prices are subject to standard VAT. 

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start04 Jun 2020 10:00
    • End04 Jun 2020 16:00

    Communal area and block inspections – what you need to know

    Details

    Communal area and block inspections – what you need to know

    (Incorporating Health and Safety issues – fire safety in particular)

    It's vital that communal areas are safe and secure – for residents, contractors and the public. Very often this rests with non-technical staff who are tasked with carrying out inspections. This one day course provides guidance and essential advice on how to carry out inspections effectively, with a focus on fire safety and health and safety issues.

    Delegates will learn about what to check and how to check in order to ensure compliance with legislation. You will also learn how to identify and diagnose common defects and spot potential problems.

    Aims and objectives:

    • Understand the importance and benefits of estate inspections
    • Be aware of landlord obligations and legislation
    • Know the role of the housing officer and how they fit in to the organisations policies and procedures
    • Be able to effectively prepare for an inspection
    • Understand the importance of an inspection routine 
    • Confidently diagnose common defects and potential problems
    • Identify health and safety risks to maintain safer neighbourhoods
    • Develop effective reporting, feedback and monitoring.

    Our trainer

    Nancy Witham has more than 30 years experience within the Social Housing Sector. She delivers innovative, engaging interactive training to operational staff in Repairs & Maintenance, Neighbourhood, Customer Service and Business IT systems. Nancy’s style of training makes learning enjoyable and relevant and her training programmes receive consistently excellent feedback.

    Sold out

    This course will also be running on 19 June, 24 September22 October and 8 December 2020.

    find out more

    Meet At

    Further information

    Price per delegate
    Non-members:

    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    *Prices include refreshments and lunch, and are subject to VAT at the applicable rate.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start05 Jun 2020 10:00
    • End05 Jun 2020 13:00

    Governance in the virtual world

    Details

    Governance in the virtual world

    Achieving the best in governance and board effectiveness was tough enough before the coronavirus turned the world upside down. Now it’s got that much more difficult.

    The focus on boards and board members has already intensified beyond recognition over the last few years. IDAs, regulatory standards, risk and compliance, downgrades and regrades have all ramped up the intensity of expectation.

    On top of this now we are faced with tearing up business plans, rewriting the stress tests and seeing what we thought were certainties disappear before our eyes. And that’s all without Brexit, and we still have the White Paper – and its emphasis on the residents’ voice and greater accountability – to come.

    Good governance has never been more challenging. Whether you are board member needing to know where to focus your attention, or an executive team wondering how best to meet the needs – and expectations – of your board, you need to be on top of your brief.

    And yet… the crisis has brought many changes and some might even be beneficial. Who’d have thought we’d settle so easily into virtual board meetings, presentations, even away events – and who knew how effective they could be, even perhaps more effective than the real thing

    That’s why we’ve designed a new series of virtual workshops for 2020 to help you through the maze of challenges, opportunities, and new ways of working, and to help you avoid the pitfalls and reap the benefits of good governance in our increasingly virtual world.

    These lively, interactive, half-day practical sessions will highlight the key points of good governance and prompt your thinking on how your organization can deliver the best in governance, as well as making the most of the virtual world.

    Key themes include:

    • What’s the purpose of governance?
    • What should a board do, and what shouldn’t it do?
    • What’s the best governance structure and framework for your organisation?
    • How do you attract and retain high quality board members with the right skills?
    • How to listen to the resident voice in governance – and act on it?
    • What are cutting edge ways of using virtual?
    • What are benefits and risks of the virtual meetings culture?
    • How do you maximise the flexibility of the virtual approach?
    • How can you maximise the effectiveness of the board as a team?
    • Beyond the boardroom – what should happen between meetings?
    • Supporting governance – what’s the role of the company secretary
    • What does the regulator expect, and how might it change in the future?

    The sessions will be presented by Peter Walters, former housing association chief executive, chair and non-executive director of housing organisations, an expert on governance and working with boards, and author of HQN’s Governance toolkit, which will be made available to delegates as part of these workshops.

    Who should attend?

    • Chairs and non-executive directors
    • Chief executives
    • Executive teams
    • Governance teams
    • Company secretaries.
    find out more

    Meet At

    Further information

    Price per delegate
    Non-members:

    1 delegate: £175.00 *
    2 delegates: £150.00 *
    3+: £125.00 *

    Members of any HQN network:
    1 delegate: £150.00 *
    2 delegates: £125.00 *
    3+: £100.00 *

    * Please note that all prices are subject to standard VAT. 

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start05 Jun 2020 10:00
    • End05 Jun 2020 16:00

    Making scrutiny work – workshop for involved residents and resident involvement staff

    Details

    Making scrutiny work

    Resident scrutiny is all about tenants and leaseholders holding their landlords to account. An effective scrutiny exercise should report on well evidenced findings and identify recommendations which really make a difference – benefiting both residents and landlords.

    But it’s not as simple as it sounds. This workshop will build on best practice and give delegates ideas to take back.

    Delegates will learn

    • How to set up and organise a resident scrutiny panel
    • What support and resources it should receive
    • The objectives and purpose of scrutiny
    • About working as a team
    • How to choose what to scrutinise
    • Methods that can be used in a scrutiny
    • How to work with the landlord body
    • How to source good practice for the service being scrutinised
    • The principles of producing an effective report
    • How to ensure a rigorous and robust set of conclusions
    • How to develop recommendations from those conclusions
    • How to ensure the recommendations are implemented.

    Who should attend

    Residents (tenants and leaseholders) of housing associations, local authorities and ALMOs.  Staff who work with and support involved residents. This workshop is ideal for everyone new to scrutiny as well as those wanting to refresh their approach.

    Our trainer

    Michael Guest has considerable hands on experience of working as an independent adviser and trainer to residents undertaking scrutiny including scrutiny teams who have won national and regional awards for their achievements. He recently led a national masterclass on the topic. As well as scrutiny itself, Michael has extensive knowledge and experience of housing which means he can provide technical support no matter what service area is being scrutinised. His training is consistently well received with delegates commenting on his approachable and accessible, yet professional style. 

    find out more

    Meet At

    Further information

    Price per delegate
    Non-members:

    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    * Please note that all prices are subject to standard VAT. 

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start08 Jun 2020 10:00
    • End08 Jun 2020 12:30

    Coronavirus and benefits

    Details

    Coronavirus and benefits

    The outbreak of Coronavirus (COVID-19) and the introduction of the Coronavirus Act 2020, has had an immediate impact on the demand for benefit advice. This workshop gives you the latest information to help you understand the changes in these fast-moving times and keep your tenants in the know about what is available for them.

    This workshop covers:

    • Self-isolation and benefits
    • UC and ESA new rules
    • Advice issued to claimants
    • Making a new claim for UC
    • Suspension of deductions from benefits
    • Jobcentre appointments and benefit assessments
    • Self-employed Income Support Scheme
    • Coronavirus Job Retention Scheme
    • Eligibility for SSP
    • Free school meals
    • Q & As.

    Essential for housing officers, income officers, benefit advisers, leasehold management officers  and support workers.

    Our trainer

    Alison Markantonis is an experienced welfare benefits, financial capability and employment skills practitioner, who has worked successfully in the affordable housing and benefits sector for the last 27 years. She has worked with many housing and support organisations and brings her extensive experience to specialise in demystifying the benefits system, money management and employability skills training for both frontline staff and tenants. Her approach is participative and interactive, using case studies and her own experience to take the complex, and make it not only simple, but also applicable.

    find out more

    Meet At

    Further information

    Price per delegate
    Non-members:

    1 delegate: £175.00 *
    2 delegates: £150.00 *
    3+: £125.00 *

    Members of any HQN network:
    1 delegate: £150.00 *
    2 delegates: £125.00 *
    3+: £100.00 *

    * Please note that all prices are subject to standard VAT. 

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start08 Jun 2020 14:00
    • End08 Jun 2020 17:00

    Project management essentials

    Details

    Project management essentials

    How to prioritise, plan and adapt in uncertain times

    We are all working in uncertain times and unusual situations. As soon as we’ve got a plan things change.  It becomes out of date and we need to rethink our approach. This leaves people feeling frustrated, often resulting in extra work and a lack of clarity and direction.

    This online interactive session gives delegates the opportunity to explore where things are going wrong and how to cope with this. It provides practical information and offers techniques from the field of project management.

    It will bring focus so you can plan, prioritise and adapt as situations change in the months ahead.

    Delegates will learn about:

    • How project management can help manage uncertainty and deal with change
    • Working out what is essential – defining priorities
    • Effective communications for engagement
    • Outlining the scope of your work
    • Producing a feasible plan and ensuring it stays relevant
    • Risk and contingency planning (and what to do if things go wrong)
    • Scheduling, linking tasks to resource – tips and tools.

    Who should attend?

    This is essential for everyone who wants to improve the way they plan and prioritise work for themselves and others. This course is ideal for those new to project management who would like to learn to use some practical project management tools and techniques as well as a refresher. 

    Our trainer

    Ruth Walker-Cotton is a qualified project manager (APM PMQ) and a member of the Association of Project Management. She is currently studying Strategic Project Management at MSc level.

    Ruth has extensive experience of writing and implementing strategies and managing campaigns and projects within the Charity, NHS and Housing sectors. She has successfully improved performance in a variety of sectors, through setting and achieving targets in partnership with key stakeholders.

    Ruth is experienced in people management and loves designing and implementing systems and processes to ensure clarity and efficiency. Her main focus is project management – whether training a team or guiding them through a project – supporting businesses to improve their strategic and resource planning, working with them as they go through organisational change.

    find out more

    Meet At

    Further information

    Price per delegate
    Non-members:

    1 delegate: £175.00 *
    2 delegates: £150.00 *
    3+: £125.00 *

    Members of any HQN network:
    1 delegate: £150.00 *
    2 delegates: £125.00 *
    3+: £100.00 *

    * Please note that all prices are subject to standard VAT. 

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start09 Jun 2020 10:00
    • End09 Jun 2020 16:00

    Managing for the first time – navigating the first six months

    Details

    Managing for the first time

    Your first management role is highly likely to be a major shift in responsibility. You have an opportunity to set the tone for your new team, set out your intentions as a manager and show how you will be successful. You may also be daunted and overwhelmed by the range of tasks you have to quickly become familiar with, and the breadth of what’s expected of you as a manager of people. If you have been internally promoted, there will potentially be another set of challenges to face and overcome. 

    Spending time on your professional development as a manager at the beginning of your management career will pay huge dividends, and this participative and thought provoking workshop will explore themes on becoming a manager, and help guide you to develop lasting strategies for success. 

    By attending this course, you will: 

    • Be able to develop a roadmap to help you focus on how to be successful in your new role 
    • Work out what your opportunities and challenges are as a new manager 
    • Understand what your leadership style is, and explore the concept of situational leadership 
    • Understand the importance of developing your team 
    • Develop the skills, knowledge and abilities to be a successful manager. 

    Course outline 

    • Key management and leadership skills, which ones to develop and learn 
    • Characteristics of highly performing teams – how to create yours 
    • Problem solving and decision making, tools and concepts 
    • How to plan and allocate work 
    • Action planning for continuing professional development in management skills. 

    Who should attend? 

    This course is ideal for newly-appointed or soon-to-be-appointed team leaders and managers. 

    Our trainer

    Laura Bouttell is passionate about inspiring people, whether it’s to deal with that challenging customer differently, to go out for that first run or to take that creative writing course. Her mission in life is to empower people to become their best. 

    Laura is an ex-police officer, who has three degrees. She is a published academic author and editor.  

    As a result of her time policing in Chapeltown, her own business and her time at Oxford, Laura has seen the gritty side of life as well as the ivory towers and uses her experiences in these diverse fields to help you achieve your dreams. 

    Now Laura works with all levels of Leaders in Business to help them get the best out of themselves and those around them. She has worked with Leaders from the Co-op, Team Leaders from Asda, as well as many SMEs and owner-managed businesses that have gone from strength to strength.

    About Quarterdeck

    Quarterdeck is a Leadership and Management training company. They specialise in creating long term behavioural change in leaders that enables them to motivate and inspire their teams to grow the business. 

    Managing Directors bring Quarterdeck in when:

    • They are striving to create self-sufficient leaders who will grow and develop the business
    • The leadership is not delegating enough and the business is stagnating or not growing as it should be
    • The communication in the leadership team or throughout the business, is stalling growth, or making progress difficult, when difficult conversations are not happening as they should
    • The leadership team, together or individually, are struggling to motivate or inspire their teams, or deal with a negative culture, or deal with stress and overwhelm.

    Clients experience tremendous success and rave about Quarterdeck's work because their approach is different from most leadership training. They focus on giving the individual practical pragmatic skills that reap immediate rewards. They are not interested in leadership models or theories, or profiling. None of these encourage change, they encourage stagnation and excuses. 80% of Quarterdeck's business is repeat and their NPS score is 70+, which they're extremely proud of.

    find out more

    Meet At

    Further information

    Price per delegate
    Non-members:

    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    * Please note that all prices are subject to standard VAT. 

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start09 Jun 2020 10:00
    • End09 Jun 2020 13:00

    Planning our return – how to reintegrate and refine our strategy

    Details

    Planning our return

    Learning from the crisis and preparing for the future

    When we return after many weeks of lockdown organisational cultures will have shifted, people will be used to working in different ways and expectations will have changed. Some new ways of working may have proved to be better, some core priorities may not now seem as relevant or achievable. Some staff will have stepped up to the challenge and developed new skills. Some will have been furloughed and may need help to adjust. And the plans for lifting lockdown restrictions are not yet known – it’s unlikely to happen overnight.

    This three hour virtual workshop will give you great techniques to plan this next transition as you prepare for a return to a post pandemic world. How do you build on what you have learnt about yourself and your team and what’s important for your organisation as you manage the return to a new way of operating.

    What you will learn:

    • Strategic choices – how to position, plan, and prepare so you can return to a post pandemic world
    • How has your culture changed? What valuable insight and ways of working do you want to retain and build on? Who are we going to be?
    • Decision making – placing value on demands and making good strategic decisions when the future isn't clear
    • Risk literacy – how to deal with uncertainty and ambiguity and plan contingency for core priorities
    • How well are you leading the change – a chance to critique your approach, improve your emotional intelligence and reflect on what you want to develop in yourself
    • Trusting our team, being flexible and allowing people to be truly autonomous upon return
    • Managing expectations of those staff who have stepped up, how can you continue to motivate and help those to return who have been away from work for a substantial period of time.

    Who should attend

    Everyone involved in planning for the return to a post-pandemic world to ensure your organisation or team is ready for business.

    Our trainer

    Emma Walker-Cotton is an award winning trainer specialising in leadership development. She has over 25 years experience of training design and delivery in both the public and private sector, including working as HR Director for Amnesty International. Emma is passionate about individuals having the opportunity to fulfil their potential and develop their resilience. She always ensures that participants leave the session with practical skills they can implement back in work.

    This course will also be running on 24 June 2020.

    find out more

    Meet At

    Further information

    Price per delegate
    Non-members:

    1 delegate: £175.00 *
    2 delegates: £150.00 *
    3+: £125.00 *

    Members of any HQN network:
    1 delegate: £150.00 *
    2 delegates: £125.00 *
    3+: £100.00 *

    * Please note that all prices are subject to standard VAT. 

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start10 Jun 2020 10:00
    • End10 Jun 2020 16:00

    Dealing with mental health issues, substance abuse, suicidal and challenging behaviour – face to face and over the phone

    Details

    Dealing with mental health issues

    Staff often deal with difficult/challenging individuals or situations. Those working face to face or over the phone often bear the brunt of problems, frustrations and aggression and deal with matters that traditionally weren’t part of a housing provider’s duties.

    Customers may suffer from conditions, including substance abuse, mental health issues, suicidal self-harming or challenging behaviour.

    Knowing how to deal with the initial contact, face to face or by telephone, staying safe and being able to signpost accordingly are critical.

    What the course will cover:

    • Mental health and substance misuse and their relationship to challenging, abusive or threatening behaviours
    • Other behaviours or conditions that may cause a person to exhibit challenging or abusive behaviour (learning disabilities, dementia, Diogenes syndrome, etc)
    • Signs to look out for and diffusion techniques
    • An overview of common substances, mental health issues, the signs and indicators
    • Techniques for dealing with challenging telephone calls
    • An overview of the PAC model and it’s application
    • Techniques for dealing with difficult face-to-face situations
    • Safe boundaries
    • Common risk situations.

    Who should attend?

    All staff who work with customers on a one-to-one basis, face to face or over the phone.

    Our trainer

    Danny McGowan BSC, MSC has been involved in supporting people with substance misuse, mental health and other complex needs for over 20 years. He has developed experience in many specialist areas, such as working with hoarders and those with a dual diagnosis and has delivered training in techniques such as motivational interviewing and CBT. He has been delivering training for the housing sector for over a decade and has many years’ experience of developing client/customer involvement and peer mentoring schemes.

    Danny uses a combination of his years of experience, current good practice guidelines and research evidence to deliver the topics he trains. He uses a holistic interactive training style that provides delegates with real skills and information, which they are then able to apply back in the workplace and beyond. He has delivered training and provided consultancy to numerous organisations during his career. Notable clients include the Department of Health, Department of Work and Pensions and the Home Office as well as housing organisations across the UK.

    This course will also be running on 26 August13 October19 November and 2 December 2020.

    find out more

    Meet At

    Further information

    Price per delegate
    Non-members:

    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    *Prices include refreshments and lunch, and are subject to VAT at the applicable rate.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start10 Jun 2020 10:00
    • End10 Jun 2020 16:00

    Introduction to leases and recovery of service charges

    Details

    Introduction to leases and recovery of service charges

    Leasehold management can be complex and brings challenges that are not often encountered in more mainstream social housing provision. Delegates will learn the skills needed when dealing with a wide range of leasehold properties and understanding the challenges that they bring. 

    This course will cover: 

    • Core terms in a lease 
    • Variable service charges statutory control 
    • The Commonhold and Leasehold Reform Act 
    • Service charge enforcement options 
    • Section 20 consultation 
    • The role of the First Tier Tribunal (Property Chamber). 

    What will you learn? 

    • Governing legislation and regulation 
    • Dealing with service charge challenges 
    • Service charge recovery methods 
    • Effectively managing leasehold services 
    • Importance of lease terms 
    • The impact of recent case law. 

    Who should attend? 

    All staff who are involved in dealing with leasehold schemes, policy and procedure and recovering service charges, including housing officers, housing managers, leasehold managers, heads of housing, and property services. 

    Our trainer

    Jackie Dickins has been an HQN Associate since 2001 and is our lead consultant for HQN’s Leasehold Network. Prior to this she held positions at a London borough and two large housing associations based in London, where she was responsible for leasehold management and promoting work in the field of low-cost home ownership initiatives. Jackie undertakes many of HQN’s service reviews and service improvement work on leaseholder and home ownership. She has also worked in interim positions with a number of local authorities, arm’s length management organisations and housing associations as head of home ownership/home ownership manager.

    Jackie also runs pre-exam workshops at associate and member level for the Institute of Residential Property Managers (IRPM) and is delivering training for apprentices seeking associate membership of the IRPM.

    Jackie is responsible for developing, and is a lead assessor of HQN's leasehold accreditation scheme.

    This course will also be running on 27 August2 September27 October and 5 November 2020.

    find out more

    Meet At

    Further information

    Price per delegate
    Non-members:

    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    *Prices include refreshments and lunch, and are subject to VAT at the applicable rate.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start11 Jun 2020 10:00
    • End11 Jun 2020 16:00

    Tenancy fraud

    Details

    Tenancy fraud

    Tenancy fraud is not new – but in recent times social landlords have had to do significantly more and more to tackle the problem. So what is it, exactly? Does it mean fraud at application? After the granting of the tenancy or lease? At the end of the tenancy or lease? Or all three?

    As awareness of the supply and demand equation has grown, many housing providers have become more proactive with regard to tenancy fraud. This has run in parallel with the need to become more customerfocused and to find out more about occupiers via customer profiling or tenancy audits. The commercial need to find out more about occupiers has also become more focused since the Welfare Reform Act.

    Delegates will learn about:

    • The provisions of the Prevention of Social Housing Fraud Act 2013
    • The imperatives to tackle tenancy fraud
    • The many preventative options
    • The risk assessment indicators and how to implement them into everyday operational work
    • The most common areas of fraud – succession, sub-letting, unauthorised occupation
    • Ways to tackle evidential and proof problems and sharing information with other agencies
    • The old remedies such as possession and newer alternatives such as the Fraud Act 2006.

    Who should attend?

    All key staff, including frontline officers, team leaders and managers from allocations teams, housing options, tenancy management and enforcement, as well as finance and audit, income collection and corporate governance. It is vital that housing providers have a corporate approach to tackling tenancy fraud.

    Our trainer

    Richard Paris has an MA from Queens’ College, Cambridge and a post-graduate Diploma in Housing from LSE. From 1991-93 he was senior research officer at LSE Housing, and has worked for short-life and supported housing agencies, mainstream housing associations and local authorities. He is a freelance housing law specialist with 20 years’ training and development experience undertaking educational training, consultancy, policy and procedure health checks. He specialises in housing law updates, dealing with anti-social behaviour effectively, preventing and controlling rent arrears, do-it-yourself possession proceedings, the law in supported housing and the law on disrepair and best practice.

    This course will also be running on 15 July 2020.

    find out more

    Meet At

    Further information

    Price per delegate
    Non-members:

    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    *Prices include refreshments and lunch, and are subject to VAT at the applicable rate.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start11 Jun 2020 10:00
    • End11 Jun 2020 12:00

    The essentials of housing finance – for non-finance experts and those new to the sector

    Details

    The essentials of housing finance

    Housing finance can be tricky to get to grips with. Whilst the basic financial principles are similar to other sectors there are particular issues that all managers need to be aware of and understand.

    This two hour virtual live training covers everything you need to know about the basics. Explained in straightforward language, it's geared to all operational managers working for registered providers or local authorities.

    This course provides a good foundation for managers wanting to improve their basic financial understanding.

    The sessions will cover:

    • Sources of income
    • Capital and revenue expenditure
    • Development appraisals
    • Budgeting and business planning
    • Management accounts.

    Who should attend?

    Essential for all managers, regardless of service area, wanting to improve their understanding of finance. Ideal for those new in post, new to the sector as well as everyone wanting to refresh their knowledge.

    We are also running a follow-on advanced housing finance session – click here for details.

    Our trainer

    Ian Parker has worked in the public sector for 40 years. During his career he has worked in senior positions in local government and has been the Finance Director at four RPs. Ian has worked as a consultant for the last ten years and during that period has:

    • Developed HQN's VfM metric model
    • Provided advice to clients about the sector's VfM agenda
    • Undertaken in excess of 50 mock In Depth Assessments (IDAs)
    • Developed HQN's merger model.

    Ian is HQN's Lead Finance Associate and in that role he provides advice to members of the Housing Finance Network and also ensures that they receive relevant news and technical updates.

    find out more

    Meet At

    Further information

    Price per delegate
    Non-members:

    1 delegate: £175.00 *
    2 delegates: £150.00 *
    3+: £125.00 *

    Members of any HQN network:
    1 delegate: £150.00 *
    2 delegates: £125.00 *
    3+: £100.00 *

    * Please note that all prices are subject to standard VAT. 

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start16 Jun 2020 10:00
    • End16 Jun 2020 16:00

    Introduction to social housing

    Details

    Introduction to social housing

    This course aims to give housing staff, board members and involved residents a working knowledge of the context in which they operate and how we have arrived there. It will give delegates insight into the development of social housing as a sector and profession, and highlight current key operational concerns and external influences on service delivery.

    Key elements of the training include:

    • Locating social housing: understanding tenure in the UK
    • Who provides social housing? Who is it for?
    • Changing demographics and new challenges for the sector
    • What is social housing and how did it develop? The Victorian philanthropists and early state intervention
    • From the welfare state to a business focus: the reconfiguration of tenants as customers
    • Housing management under the spotlight: delivering core services in context – key functions, key concerns
    • Understanding service delivery: generic versus specialist working arrangements
    • Social housing: professional concerns
    • Who funds social housing and how are we accountable?

    Who should attend?

    All staff, board members and resident representatives new to the housing sector or wishing to update their knowledge in the rapidly changing housing world.

    Our trainer

    Michael Guest has extensive experience as a consultant and trainer in the housing sector. This extends across working with board members, staff and involved residents in many types of housing organisation. His own experience involves most roles in housing.

    After Michael gained an MSc with Merit in June 2017 in Leadership and Management, he was awarded a Postgraduate Certificate in Housing Studies with Merit in June 2018. He is well known for his approachable and participative style of training, ensuring that learning is retained and can be applied in practice.

    This course will also be running on 7 July and 4 August 2020.

    find out more

    Meet At

    Further information

    Price per delegate
    Non-members:

    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    *Prices include refreshments and lunch, and are subject to VAT at the applicable rate.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start16 Jun 2020 10:00
    • End16 Jun 2020 16:00

    Social media for organisations

    Details

    Social media for organisations

    Learn how organisations can use social media to deliver services, engage with customers and employees, and use social media to enhance the effectiveness of what they do. 

    This course will… 

    Help you to utilise existing social media to get the best from it whilst managing any associated risks, and help you to get your leaders and others in the organisation embracing and using social media. It will also help you to develop an action plan for launching and improving social media use within your organisation. 

    Delegates will learn to… 

    • Understand social media and its potential uses for organisations 
    • Examine the risks associated with social media and plan how to overcome them 
    • Understand the impact of social media on organisational brand and plan how to improve this 
    • Use social media for customer engagement 
    • Use social media for both customer and employee engagement 
    • Design content for social media inside and outside the organisation. 

    Who should attend 

    HR/OD/L&D professionals, communications professionals, customer-facing staff, anyone with line management responsibility, senior leaders. 

    Our trainer

    Gary Cookson has held several senior HR roles across various sectors, including 12 years in housing. He has delivered CIPD, ILM and CIH programmes for many years. He speaks regularly at conferences about leadership and HR, and is a social media expert.

    This course will also be running on 23 September27 October and 10 December 2020.

    find out more

    Meet At

    Further information

    Price per delegate
    Non-members:
    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    *Prices include refreshments and lunch, and are subject to VAT at the applicable rate.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start17 Jun 2020 10:00
    • End17 Jun 2020 16:00

    Setting service charges and maximising income – a practical workshop

    Details

    Setting service charges and maximising income – a practical workshop

    Whilst rent arrears are always hitting the press, many organisations spend hundreds of thousands of pounds on providing services. But few recover the full costs from their tenants and leaseholders. Councils are raiding the HRA to balance the general fund.  Lets stop this by getting on top of your service charge setting and collection!

    This practical workshop will assist you in maximising your income: we will provide working examples of how to calculate the real cost of providing services, how to identify where full recovery is not being made and how to bridge the gap. For developing organisations, we will highlight the critical path to ensuring full recovery of costs, including an exercise in how to calculate service charges when developing new schemes for rent and sale, to ensure that you have considered everything.

    You will understand:

    • The relationship between revenue, capital/revenue expenditure and value for money and why recovery of costs is critical to a successful business
    • What remedies are in place to assist in maximising recovery
    • What can and cannot be charged for in a service charge
    • Why getting the terms of the lease and tenancy agreement right plays a big part in full recovery of costs
    • Why the development, technical and management teams need to work closely together in the early stages of a new development to ensure full recovery
    • Why policy decisions will have an impact on maximising recovery
    • How the use of IT can assist in efficient recovery
    • The relevant legislation you should be aware of that governs service charge accountability and your ability to charge.

    Who should attend?

    Housing Directors and Managers, Finance Managers, Service Charge Managers, Home Ownership Managers, Asset Managers, officers dealing with RTB, RTA and new developments, housing and repairs officers.

    Our trainer

    Jackie Dickins has been an HQN Associate since 2001 and is our lead consultant for HQN’s Leasehold Network. Prior to this she held positions at a London borough and two large housing associations based in London, where she was responsible for leasehold management and promoting work in the field of low-cost home ownership initiatives. Jackie undertakes many of HQN’s service reviews and service improvement work on leaseholder and home ownership. She has also worked in interim positions with a number of local authorities, arm’s length management organisations and housing associations as head of home ownership/home ownership manager.

    Jackie also runs pre-exam workshops at associate and member level for the Institute of Residential Property Managers (IRPM) and is delivering training for apprentices seeking associate membership of the IRPM.

    Jackie is responsible for developing, and is a lead assessor of HQN's leasehold accreditation scheme.

    What previous delegates have said: 

    • "Informative and interesting course. Very knowledgeable trainer" – Shepherds Bush Housing Association
    • "Gave me good insight into service charges and lease holders" – Eldon Housing Association
    • "Trainer was very knowledgeable and experienced" – Kettering Borough Council 

    This course will also be running on 2 July13 August, 15 October and 3 December 2020.

    find out more

    Meet At

    Further information

    Price per delegate
    Non-members:

    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    *Prices include refreshments and lunch, and are subject to VAT at the applicable rate.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start17 Jun 2020 10:00
    • End17 Jun 2020 16:00

    Team leader 'intensive'

    Details

    Team leader 'intensive'

    Team leaders play a crucial role in organisations. It can also be a complex and challenging role, and this participative workshop will focus on the task of balancing the relationship between teams and management.

    The team leader role requires tact, problem solving and talent management, all delivered in a confident and efficient manner.

    This workshop takes a detailed look at what team leaders require in terms of skills, knowledge and personal abilities to be the best they can be. It also provides an opportunity to explore the ‘obstacles’ which could prevent team leaders performing to their full potential.

    By attending this course team leaders will:

    • Explore the value of role modelling positive workplace behaviours
    • Enhance their range of communication skills, and knowledge of how to use them
    • Focus on motivational and coaching style management techniques – getting the best from teams
    • Find out how to self-audit, to appreciate their strengths and develop themselves
    • Understand how to link objectives to performance.

    Course outline:

    Our one-day ‘intensive’ will equip your team leaders with practical tools and techniques they can put into practice immediately.

    • Soft skills and hard skills – learning the best of development and technical theory for team leading
    • Building team trust – tools and practical application
    • Understanding performance management approaches
    • Motivating and coaching methods and the value for a team leader.

    Who should attend?

    New team leaders, people aspiring to be a team leader and experienced team leaders who need a boost.

    Our trainer

    Laura Bouttell is passionate about inspiring people, whether it’s to deal with that challenging customer differently, to go out for that first run or to take that creative writing course. Her mission in life is to empower people to become their best. 

    Laura is an ex-police officer, who has three degrees. She is a published academic author and editor.  

    As a result of her time policing in Chapeltown, her own business and her time at Oxford, Laura has seen the gritty side of life as well as the ivory towers and uses her experiences in these diverse fields to help you achieve your dreams. 

    Now Laura works with all levels of Leaders in Business to help them get the best out of themselves and those around them. She has worked with Leaders from the Co-op, Team Leaders from Asda, as well as many SMEs and owner-managed businesses that have gone from strength to strength.

    About Quarterdeck

    Quarterdeck is a Leadership and Management training company. They specialise in creating long term behavioural change in leaders that enables them to motivate and inspire their teams to grow the business. 

    Managing Directors bring Quarterdeck in when:

    • They are striving to create self-sufficient leaders who will grow and develop the business
    • The leadership is not delegating enough and the business is stagnating or not growing as it should be
    • The communication in the leadership team or throughout the business, is stalling growth, or making progress difficult, when difficult conversations are not happening as they should
    • The leadership team, together or individually, are struggling to motivate or inspire their teams, or deal with a negative culture, or deal with stress and overwhelm.

    Clients experience tremendous success and rave about Quarterdeck's work because their approach is different from most leadership training. They focus on giving the individual practical pragmatic skills that reap immediate rewards. They are not interested in leadership models or theories, or profiling. None of these encourage change, they encourage stagnation and excuses. 80% of Quarterdeck's business is repeat and their NPS score is 70+, which they're extremely proud of.

    find out more

    Meet At

    Further information

    Price per delegate
    Non-members:

    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    * Please note that all prices are subject to standard VAT. 

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start18 Jun 2020 10:00
    • End18 Jun 2020 16:00

    Dealing with customer stress – helping customers with their stress levels during the Covid-19 crisis

    Details

    Dealing with customer stress – helping customers with their stress levels during the Covid-19 crisis

    Helping customers deal with everyday stresses as well as the fear of financial ruin, job loss, social isolation, contagion, illness and death is vitally important.

    We all need a level of stress to function – it can be a motivator. However, it can have a massive detrimental effect manifesting itself in many different ways – forgetfulness, anxiety, anger, inability to make decisions as well as difficulties with sleeping. These can result in more disabling and sometimes permanent mental or physical health problems.

    This course focuses on how best to recognise and deal with customer stress. It will give you advice on preventing customer stress and, if this fails, some easy to use techniques that will help support customers suffering from or at risk of stress. It will also help you to manage your own stress.

    You will:

    • Understand what stress is, including positive stress and negative stress
    • Explore the current situation and how the current Covid-19 crisis can impact on the stress levels and mental wellbeing of your customers
    • Find out how to spot stress in face to face or telephone situations and the appropriate questions to ask to identify stress
    • Explore tools and techniques to help:
      • prevent stress in customers
      • help reduce stress in customers.

    These will include one off strategies for dealing with isolated incidents to long term strategies that can be applied throughout the lockdown and beyond with customers who are more vulnerable or needy.

    Who should attend?

    Essential for all frontline staff providing a customer service as well as managers and directors with a strategic role.

    Delivery method

    This training will be delivered via Zoom video conferencing. Delegates will be able to interact via zoom and will receive full course materials.

    Our trainer

    Danny McGowan BSC, MSC has been involved in supporting people with substance misuse, mental health and other complex needs for over 20 years. He has developed experience in many specialist areas, such as working with hoarders and those with a dual diagnosis and has delivered training in techniques such as motivational interviewing and CBT. He has been delivering training for the housing sector for over a decade and has many years’ experience of developing client/customer involvement and peer mentoring schemes.

    Danny uses a combination of his years of experience, current good practice guidelines and research evidence to deliver the topics he trains. He uses a holistic interactive training style that provides delegates with real skills and information, which they are then able to apply back in the workplace and beyond. He has delivered training and provided consultancy to numerous organisations during his career. Notable clients include the Department of Health, Department of Work and Pensions and the Home Office as well as housing organisations across the UK.

    find out more

    Meet At

    Further information

    Price per delegate
    Non-members:

    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    * Please note that all prices are subject to standard VAT. 

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start19 Jun 2020 10:00
    • End19 Jun 2020 12:00

    Advanced housing finance – for non-finance experts and those new to the sector

    Details

    Advanced housing finance

    Housing finance can be tricky to get to grips with. Whilst the financial principles are similar to other sectors there are particular issues that all managers need to be aware of and understand.

    This two hour virtual live training expands on the topics covered by the essential of housing finance training. Explained in straightforward language, it's geared to managers and senior staff working for registered providers or local authorities wanting to develop their understanding of financial matters.

    The sessions will cover:

    • Regulation – “the Standards”
    • Budgeting and business planning including covenants
    • Stress testing
    • VfM
    • Active asset management
    • Risk
    • Financial statements.

    Who should attend?

    Essential for all managers, regardless of service area, wanting to develop their understanding of finance. Ideal for those new in post, new to the sector as well as everyone wanting to refresh their knowledge.

    We are also running a session on the essentials of housing finance – click here for details

    Our trainer

    Ian Parker has worked in the public sector for 40 years. During his career he has worked in senior positions in local government and has been the Finance Director at four RPs. Ian has worked as a consultant for the last ten years and during that period has:

    • Developed HQN's VfM metric model
    • Provided advice to clients about the sector's VfM agenda
    • Undertaken in excess of 50 mock In Depth Assessments (IDAs)
    • Developed HQN's merger model.

    Ian is HQN's Lead Finance Associate and in that role he provides advice to members of the Housing Finance Network and also ensures that they receive relevant news and technical updates.

    find out more

    Meet At

    Further information

    Price per delegate
    Non-members:

    1 delegate: £175.00 *
    2 delegates: £150.00 *
    3+: £125.00 *

    Members of any HQN network:
    1 delegate: £150.00 *
    2 delegates: £125.00 *
    3+: £100.00 *

    * Please note that all prices are subject to standard VAT. 

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start19 Jun 2020 10:00
    • End19 Jun 2020 16:00

    Communal area and block inspections – what you need to know

    Details

    Communal area and block inspections – what you need to know

    (Incorporating Health and Safety issues – fire safety in particular)

    It's vital that communal areas are safe and secure – for residents, contractors and the public. Very often this rests with non-technical staff who are tasked with carrying out inspections. This one day course provides guidance and essential advice on how to carry out inspections effectively, with a focus on fire safety and health and safety issues.

    Delegates will learn about what to check and how to check in order to ensure compliance with legislation. You will also learn how to identify and diagnose common defects and spot potential problems.

    Aims and objectives:

    • Understand the importance and benefits of estate inspections
    • Be aware of landlord obligations and legislation
    • Know the role of the housing officer and how they fit in to the organisations policies and procedures
    • Be able to effectively prepare for an inspection
    • Understand the importance of an inspection routine 
    • Confidently diagnose common defects and potential problems
    • Identify health and safety risks to maintain safer neighbourhoods
    • Develop effective reporting, feedback and monitoring.

    Our trainer

    Nancy Witham has more than 30 years experience within the Social Housing Sector. She delivers innovative, engaging interactive training to operational staff in Repairs & Maintenance, Neighbourhood, Customer Service and Business IT systems. Nancy’s style of training makes learning enjoyable and relevant and her training programmes receive consistently excellent feedback.

    This course will also be running on 24 September22 October and 8 December 2020.

    find out more

    Meet At

    Further information

    Price per delegate
    Non-members:

    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    *Prices include refreshments and lunch, and are subject to VAT at the applicable rate.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start23 Jun 2020 10:00
    • End23 Jun 2020 16:00

    HR for the non-HR specialist

    Details

    HR for the non-HR specialist

    Many HR functions are undertaken by line managers with little specialist HR input. This training gives managers a sound understanding of the law, rights and responsibilities of employees and managers and an appreciation of how to get the best from their staff.

    Many organisations only have a small HR presence, so line managers are increasingly tasked with performing traditional HR functions, but without the professional skills and knowledge that usually accompany this. 

    This course will help:

    • Delegates to understand the basic rights and responsibilities that employers and employees have, and how to operate basic HR and line management processes effectively and efficiently
    • Those with line management responsibilities to have greater confidence in performing basic HR functions and in keeping their team high performing whilst doing the basics of management right.

    Delegates will learn

    • To understand the basic rights and responsibilities of employees and employers and what this means on a practical level for line managers
    • How to ensure the fundamental HR processes they are part of run effectively and efficiently
    • How to motivate, communicate with and manage the performance of their teams using HR processes
    • To feel confident managing processes such as: Recruitment and Selection; Induction; Absence Management; Disciplinary and Grievance; Termination of Employment; and others.

    Workshop outline

    • Basic employment rights and responsibilities
    • Basic HR processes that line managers get involved in and how to manage these
    • Motivational theory and practice
    • Good practice in communicating with individuals and teams
    • Performance Management processes and how to get the best from them
    • Overview of and hints and tips to get the best from: Recruitment and Selection; Induction; Absence Management; Disciplinary and Grievance; Termination of Employment; and others.

    Who should attend

    Anyone who has responsibility for people management in an organisation and wants to do it better without relying on HR to do it for them. Equally, anyone new into an HR role who wishes to learn more about the role of HR and line managers.

    Our trainer

    Gary Cookson has held several senior HR roles in various sectors, including 12 years in housing. He has delivered CIPD, ILM and CIH programmes for many years. He speaks regularly at conferences about leadership and HR, and is active on social media. He also carries out training on a range of topics for HQN.

    find out more

    Meet At

    Further information

    Price per delegate
    Non-members:

    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    *Prices include refreshments and lunch, and are subject to VAT at the applicable rate.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypePublic training - virtual
    • VenueVirtual training
    • Start23 Jun 2020 10:00
    • End23 Jun 2020 16:00

    Sustaining and managing a tenancy: mental health, mental capacity and hoarding

    Details

    Sustaining and managing a tenancy

    Mental health and hoarding are often major contributory factors in people being unable to maintain tenancies. Early identification and support are vital, delivered by housing staff with an awareness of these ever more common, and often difficult to manage conditions. 

    Many people who suffer from mental illness or hoard have problems managing their tenancies. They may develop arrears, cause problems to neighbours or be at risk because of their own vulnerabilities. Properties may become unsafe or squalid; access can be difficult, whether for yearly gas checks or other routine inspections; tenants may refuse to maintain properties or allow improvements by the landlord. 

    This course is for all staff working with people whose mental health may impact on managing their tenancies, including hoarders. It will provide an overview of common mental health issues and will focus on tenancy sustainment/enforcement options relating to mental health and hoarding. It will link this to the Mental Capacity Act 2005 and explain how mental capacity is vital in modern day tenancy sustainment/enforcement. 

    We will explore: 

    • Common mental health issues, including hoarding, and how these can impact on tenancy management 
    • The Mental Capacity Act 2005 and how capacity should be used when exploring either sustainment or enforcement options 
    • The importance of early identification of mental health or hoarding issues via appropriate assessment 
    • Practical ways to engage, develop a rapport with, and motivate tenants with mental health or hoarding issues 
    • The need for an effective risk management system and common risks when working with mental health and hoarding cases 
    • Using case studies, options for tenancy sustainment and enforcement 
    • Relevant legislation including the Care Act 2014. 

    Who should attend? 

    All staff working with tenants with mental health issues including hoarding, or who offer tenancy sustainment/support as part of their role. 

    Our trainer 

    Danny McGowan BSC, MSC has been involved in supporting people with substance misuse, mental health and other complex needs for over 20 years. He has developed experience in many specialist areas, such as working with hoarders and those with a dual diagnosis and has delivered training in techniques such as motivational interviewing and CBT. He has been delivering training for the housing sector for over a decade and has many years’ experience of developing client/customer involvement and peer mentoring schemes.

    Danny uses a combination of his years of experience, current good practice guidelines and research evidence to deliver the topics he trains. He uses a holistic interactive training style that provides delegates with real skills and information, which they are then able to apply back in the workplace and beyond. He has delivered training and provided consultancy to numerous organisations during his career. Notable clients include the Department of Health, Department of Work and Pensions and the Home Office as well as housing organisations across the UK.

    find out more

    Meet At

    Further information

    Price per delegate
    Non-members:

    1 delegate: £275.00 *
    2 delegates: £250.00 *
    3+: £225.00 *

    Members of any HQN network:
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    *Prices include refreshments and lunch, and are subject to VAT at the applicable rate.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

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