View all in-house training

  1. Access and abandonment

  2. Amazing workplaces

  3. Annual reports: Getting to grips with annual reports

  4. Anti-social behaviour (ASB) and how to tackle it – a masterclass

  5. ASB – possession or injunction?

  6. Assertiveness – the art of communicating what you want

  7. Asset management masterclass

  8. Behaviour - understand the impact of yours and others - 'Insightful you'

  9. British Sign Language - an introduction for housing staff

  10. Coaching - the manager as coach

  11. Coaching: HQN coaching package

  12. Coaching: HQN individual coaching

  13. Commercial skills – Developing a commercial perspective – an introduction to commercial skills and market environments

  14. Communal area and block inspections – what you need to know

  15. Communicating with older people

  16. Communication skills masterclass

  17. Complaints - High quality written responses to complaints - values into action

  18. Complaints: A practical, interactive workshop on effective complaints management – half-day course

  19. Complaints: Effective complaint handling

  20. Conflict, confrontation and challenging behaviour – managing it

  21. Coronavirus and benefits

  22. Customer service is where it starts – The New Deal for Social Housing

  23. Damp: Condensation, damp and mould – causes, cures and the courts

  24. Damp: Introduction to damp diagnostic tools and equipment – how to make best use of them

  25. Deafness - an understanding for housing staff

  26. Decision making and problem solving – half-day course

  27. Dementia awareness

  28. Development basics for Boards and Committees

  29. Development – Navigating the development maze

  30. Digital transformation keys to success

  31. Disability matters

  32. Disciplinary and grievance appeals for boards/executives

  33. Domestic abuse awareness – looking behind closed doors

  34. Drug and alcohol awareness

  35. Electrical safety workshop – electrical safety in social housing (England)

  36. Emotional intelligence - developing it

  37. Equality and diversity: Professional boundaries

  38. Equality and diversity: Safeguarding adults at risk

  39. Finance – The essentials of housing association finance – for non-finance experts and those new to the sector

  40. Fire safety awareness course – for everyone working in social housing

  41. Fire safety for managers working in social housing – 1 day course

  42. Fire safety: IFSM-accredited Fire Risk Assessment for general needs, sheltered and extra care accommodation (three-day course)

  43. Fire: Person-centred fire risk assessment

  44. Focus: How to stay focused, remain connected and keep up productivity – half-day course

  45. Gambling awareness – everything you need to know about this growing problem

  46. GDPR – 18 months on

  47. Hate crime – kick it into touch

  48. HHSRS - implications for social landlords

  49. Hoarding advanced - working with hoarders

  50. Hoarding: Working effectively with hoarders

  51. Homelessness – Tackling homelessness reduction – the impact of the Homelessness Reduction Act 2017

  52. Housing case law update

  53. Housing disrepair claims - preventing them

  54. Housing law - a basic survival guide

  55. Housing law - advanced

  56. Housing management law update

  57. Housing management: Solutions for tricky housing management issues

  58. Housing policy – Government housing policy masterclass

  59. HR for the non-HR specialist

  60. Human Resources and Organisational Development support service

Page 1 of 4 Next page Total results: 191