Universal credit ‘live’ vs the new ‘digital’ system – the differences explained

As the Universal Credit (UC) roll-out rapidly gathers pace (finally!), from May 2016 to mid-2018 the ‘live’ service areas will become ‘digital’ (full) service areas, which means no more restrictions on who can claim – everyone can!

Universal credit ‘live’ vs the new ‘digital’ system – the differences explained

It is important to know whether an area is a ‘live’ service area or ‘digital’ service area because the main UC rules and claiming processes differ between the two. In addition, some currently ‘live’ service areas will change to ‘digital’ service areas in the future and staff will need to understand the process for ‘transferring’ between the two systems. The roll-out will prove exceptionally challenging for those staff who support tenants through the new process.

This half-day course examines the differences in rules around the claiming process, the treatment of earnings that mean tenants will need to save when they start work, the changes to the way APAs are paid and the potential impact of delays.

You will learn:

  • The latest on the roll-out of Universal Credit
  • Tenants likely to be affected and when
  • The key changes to processes and new rules under the Digital system including:
    • Online accounts
    • Setting up initial interviews with the Job Centre
    • Managing ongoing claims including to-do lists, providing evidence, changes of circumstances and communication
    • How managed payments (APAs) are made
    • Couples claims, re-claiming and assessment periods
    • Child care costs
    • The treatment of unearned income and surplus earnings
Who should attend:

All income and housing staff and officers who support tenants that need to ensure that they are up to date on this vital topic. The training assumes a prior knowledge of Universal Credit.

Universal credit ‘live’ vs the new ‘digital’ system – the differences explained

Alison Markantonis

Income management Alison Markantonis

Alison Markantonis is an experienced welfare benefits, financial capability and employment skills practitioner, who has worked successfully in the affordable housing and benefits sector for the last 27 years. She has worked with many housing and support organisations and brings her extensive experience to specialise in demystifying the benefits system, money management and employability skills training for both frontline staff and tenants. Her approach is participative and interactive, using case studies and her own experience to take the complex, and make it not only simple, but also applicable.

training track record

HQN has a track record of helping organisations achieve real and lasting performance improvements. If you are interested in accessing this training package, please contact us by emailing training@hqnetwork.co.uk