Ombudsman - from early resolution to the Ombudsman - complaints management masterclass
Poorly handled complaints lead to dissatisfied customers, additional time and management costs and unwanted distractions for staff.
This course can be tailored to your specific needs, from strategically and operationally managing complaints processes, links to service improvement, how to avoid the Ombudsman calling, but what to do if they do, to sharing tools to investigate and respond to individual complaints, and everything in-between!
Training and development services offer an outstanding team of training professionals to deliver the highest quality events in the key work areas that truly make a difference
HQN has a track record of helping organisations achieve real and lasting performance improvements. View our in-house training products here.
HQN in-house training provides the most cost-effective way to train your staff – we have a proven record of helping organisations achieve real and lasting performance improvements.
Tailored training packages to help your organisation improve performance on the current issues that face the sector
Technical training for housing to support performance improvement and achieve fabulous results
Our personal development product suite truly makes a difference for individuals, teams, offices, customers and organisations as a whole
HQN has a track record of helping organisations achieve real and lasting performance improvements. View our in-house legal training products here
We invite you to join HQN's flourishing Equality and Diversity Exchange, led by three-times British Diversity Award winner Chris Root, a national guru and highly respected figure in this field.