Toolkits and models

Practical, regularly updated toolkits to help you assess your services and identify improvements.

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Format Status Title Description Size Download
xlsx Current File size: 61KB Published Date: 23/08/2017
xlsx Current We all want to deliver excellent customer service, but often we miss the opportunity to make use of a valuable source of feedback to improve our services. Is your complaints management process helping deliver better services? Is it improving customer satisfaction? Is it contributing to your value for money agenda? Use this toolkit to help you answer these questions. File size: 288KB Published Date: 19/01/2017
xlsx Current This is the fourth version of our aids and adaptations toolkit. The initial version was produced for HQN members in 2008. Positive feedback on the toolkit confirmed that it provided essential advice in an increasingly important service delivery area, so we have produced this revised edition to take account of new good practice, and the change in regulatory arrangements. File size: 48KB Published Date: 04/12/2016
pdf Current Development Procurement Guide The British Property Federation, Local Government Association and Local Partnerships have launched new guidance to help local authorities gain a better understanding of which tender procedure offers the best and speediest route for new developments. The new guidance will help organisation’s to better understand when “OJEU” rules apply and when they don’t. File size: 109KB Published Date: 23/09/2016 Download
xls Current We are pleased to provide you with our gas servicing toolkit. File size: 70KB Published Date: 04/01/2016
pdf Current HQN’s Cost of Repairs Analysis Model (CRAM) Let HQN’s model analyse your repairs costs for you File size: 211KB Published Date: 23/10/2015 Download
pdf Current We've had many requests for a back-to-basics checklist or guide to help you develop or review your asset management strategy. As such, we'd like to introduce you to a consultation version of a toolkit. File size: 502KB Published Date: 04/06/2015