Tenancy Services Officer

  • Reference: Muir Group Housing Association
  • Application closing date: 20 Apr 2018 09:00

Job Description

We are a value-orientated Housing Association working together to create communities where people want to live. We manage circa 5,500 homes over a wide geographical area and our residents include families, older people and those in need of special care and support.

Are you looking for a new challenge? Are you passionate about excellent customer service? Do you have the drive and motivation to help mould and lead a front-line housing team? #TeamMuir.

Playing a vital role in Muir’s Housing Management Team, you will be responsible for all aspects of housing management on a specific patch in our East region, including neighbourhood management, community development, resident involvement, lettings, tackling anti-social behaviour and sustaining tenancies. You will also be required to support and cover for the Income Services Officers in delivering income management services. The focus will be on delivering a holistic, excellent and seamless service for our residents.

Candidate Requirements

We are looking for flexible, dedicated and highly-motivated individuals with experience in housing management. You should be passionate about ensuring our residents receive only the highest quality service and have the communication skills to achieve this. You will be customer-focused, innovative in your approach and be able to implement initiatives to promote tenancy sustainability and deliver excellent customer service in a challenging environment.

Employment Details

  • Employment Type: Full time
  • Hours: 35 per week
  • Pay: £27,884 Annually

Additional Information

In support of your application, please provide a written statement detailing how your skills, experience, abilities, behaviours and work-related qualities make you a suitable candidate for this role. Please note that your written statement forms an important part of our shortlisting process.

How to Apply

You can view details, and apply for this vacancy via our website.