Performance Improvement Manager

  • Reference: Muir Group Housing Association Ltd
  • Application closing date: 24 Jul 2018 09:00

Job Description

Are you passionate about delivering positive change? Are customers at the heart of what you do? Do you get a buzz out of working with people? Are you driven, creative and energetic? If so, then come and join us to deliver our performance management and process improvement frameworks.
Muir is looking for a talented and enthusiastic individual to join our Business Improvement and Support Team and help the wider business deliver their continuous improvement plans and improve overall organisational performance.

We are a value orientated organisation working together to create communities where people want to live. We manage circa 5,500 homes over a wide geographical area and our residents include families, older people and those in need of special care and support.

Your role, as Performance Improvement Manager, will be to:

  • Develop our strategic and operational approach to performance and process improvement; including data quality
  • Work collaboratively with our Joint Leadership Team to implement our performance management and process improvement approaches
  • Support teams and managers to identify key areas for performance and value for money improvement; and implement solutions
  • Develop intelligence lead responses to service redesign
  • Analyse data; identify trends; develop the business case for change and understand the costs of services and our return on investment
  • Lead our Business Support function in the provision of high quality business and administrative support across the organisation.

Candidate Requirements

You will be:

  • Experienced in performance management and continuous process improvement
  • Well-practiced in delivering effective and sustainable continuous improvement
  • Proficient in data analysis and have high numeracy and literacy standards
  • Be an excellent communicator
  • A strategic thinker and performance driven

Employment Details

  • Employment Type: Full time
  • Hours: 35
  • Pay: £Up to £39k Annually

How to Apply

To apply, please submit a CV and answer the following on no more than 1 side of A4 “What has been your greatest business improvement achievement and how does this demonstrate the Muir value – “We are Dynamic?”

In support of your application, please also provide a written statement detailing how your skills, experience, abilities, behaviours and work-related qualities make you a suitable candidate for this role. Please note that your written statement forms an important part of our shortlisting process.

If you want to make a positive difference, please apply by visiting Alternatively, please telephone 0300 123 1222 (textphone: 0300 123 3005) or email

1st Interviews: Monday 30 July 2018
2nd Interviews: Friday 3 August 2018

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