Part Time Customer Services Assistant

  • Reference: West Lancashire Borough Council
  • Application closing date: 29 May 2018 11:22

Job Description

Do you……
Enjoy working in a busy, customer focused environment?

Have a passion for delivering excellent customer service?

Want a new and exciting challenge?

If the answer to these questions is "yes", this could be the perfect opportunity for you!

We are looking to recruit a highly motivated, customer focused individual to join our busy Customer Services team.

You will be the first point of contact for all service enquiries through our Contact Centre and Customer Service Point in Skelmersdale (duel location based). You will respond to customer enquiries and establish which services are required, whilst ensuring that appropriate information and advice is given regarding all of the Council's services.

You will be a team player, have the ability to work with minimal supervision, have excellent communication skills, have the ability to act as an advocate and deal sympathetically and empathetically with a wide range of customers.

You will need to be flexible in your approach to working hours to meet the needs of the service which is provided between 8.30am and 5.30pm Monday to Friday.

So, if you think you are up to the challenge, we would love to hear from you.


Please note that we do not accept speculative CVs.

The successful applicant will be required to undergo security checks as part of the Baseline Personnel Security Standard for accessing Government records. This will include a Basic DBS check.

Please be advised that a criminal record will not necessarily be a bar to obtaining a position with West Lancashire Borough Council. See our Recruitment of Ex Offenders Guidance Leaflet

An Equal Opportunities Employer

Employment Details

  • Employment Type: Part time
  • Pay: £17,681 to 18,672 per annum Annually

How to Apply

Kathryn Roberts

 52 Derby Street
Ormskirk
L39 2DF

01695 577177
recruitment@westlancs.gov.uk