Neighbourhood Housing Officer

  • Reference: The Gateshead Housing Company
  • Application closing date: 02 Mar 2018 17:00

Job Description

The Neighbourhood Housing Management Service has recently reshaped the delivery of its tenancy and estate management service to enable us to respond to future challenges in the housing environment. The Neighbourhood Housing Officer is a pivotal role and will focus on proactively managing tenancies, providing early intervention and support, to prevent tenancies from failing.

With the assistance of mobile technology, the post holder will be a key point of contact for customers and provide a face to face service delivering a range of tenancy management activity. This will include checking on property condition and proactively identifying and managing breaches of tenancy.

The role will also be responsible for providing a responsive estate management service to ensure neighbourhoods are clean, safe and sustainable, reporting and tackling environmental issues daily.

Candidate Requirements

It is essential the post holder can demonstrate good customer service skills. and has the ability to work with and support vulnerable customers.

The post holder will be able to demonstrate a positive attitude to respond to a varied range of customers’ needs, particularly those who are vulnerable. The successful candidate will be able to evidence they can deal with difficult situations and use a problem solving approach to respond to enquiries. It is essential that you can demonstrate experience in working with customers, partners and external agencies to ensure our estates are attractive places to live.

Successful applicants should demonstrate excellent negotiation and communication skills; they will be required to work as part of a team and on their own initiative, when required. Experience of working with members of the public is essential, as is the ability to demonstrate a commitment to excellent customer service.

You will have a minimum of 5 GCSEs at Grade C or above or equivalent or relevant experience, knowledge of housing and social care and possess good IT skills. It is also essential that you have experience of working in a customer related environment.

Employment Details

  • Employment Type: Full time
  • Pay: £21,268 - £23,398 Annually

Additional Information

You should consider the essential requirements and competencies relating to this post when applying and ensure you evidence your suitability within your application, giving examples.

Please note: Assessments will be by application, ability tests and interview for this vacancy.

How to Apply

You can view details, and apply for this vacancy via our website.

For an informal discussion about the role please contact Emma Snaith, Neighbourhood Housing Manager:
emmasnaith@gatesheadhousing.co.uk 0191 433 5896

or Richard Finlow, Neighbourhood Housing Manager:
richardfinlow@gatesheadhousing.co.uk 0191 433 5307.