IT Service Desk Technician

  • Reference: Stevenage Borough Council
  • Application closing date: 01 Dec 2017 17:00

Job Description

We are looking for a customer oriented IT Service Desk Techncian to act as the first point contact and provide technical assistance in use of the council’s IT services. You will be responsible for performing remote troubleshooting and determining appropriate solutions based on the information provided by customers.

You need to be able to accurately capture and handle all calls received by the IT Service Desk team, with the goal of resolving them in the fastest possible time on behalf of the customer.

Candidate Requirements

Service desk staff are expected to demonstrate strong customer services skills, accompanied by good IT technical skills, an ability think laterally and follow procedures. You will sometimes be confronted by customers who are frustrated by ICT systems that are not working and will be expected to maintain a positive and upbeat attitude when handling calls and to empathise with customers.

The successful candidate will be expected to work to a regular shift pattern to ensure support is available between 8am – 6pm Monday to Friday. They will also be expected to travel to and work from any of the sites supported by the service.

Employment Details

  • Employment Type: Full time
  • Hours: 37 per week (or job share)
  • Pay: £18,746 - £21,268 Annually

Additional Information

As well as a competitive salary the Council offers an attractive pension scheme, generous training and development opportunities, flexible working patterns, free workplace parking and child care vouchers.

Please note that Stevenage Borough Council cannot accept CV’s, all applications must be made on the Council’s standard application form which can be found at the above link.

Stevenage Borough Council (SBC) is committed to safeguarding and promoting the welfare of children, young people and adults at risk and expects all staff, volunteers and recruitment candidates to share this commitment. SBC shall take all reasonable steps to employ staff members, who are safe to work with children, young people and adults at risk. An appropriately rigorous approach to scrutinising candidates will be made when recruiting staff. Those posts with increased contact with children, young people or adults at risk, or their information, shall be vetted and monitored with escalating rigour. The council supports the legislative requirements for employing and maintaining safer staff.

How to Apply

For an informal discussion about these roles, please contact Nurun Nessa on 01438 242298.

For an application pack and to apply online, please visit our website.