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Income & Allocations Assistant (Apprentice)
- Reference: Estuary Housing Association
- Application closing date: 29 May 2018 12:00
Estuary Housing Association is offering an apprenticeship as an Income & Allocations Assistant for a fixed period of 18 months. As an apprentice you will work within the Income and Allocations team. You will also work closely with the Tenancy, Property Services and Central Services teams and Welfare Benefits Advisors.
What you'll do:
You will be assisting the Allocations and Income teams with various administrative tasks. This will include monitoring former tenancy rent accounts and requesting payments, updating records on our computer systems, making and receiving telephone calls, sending letters and emails.
You will mainly have telephone contact with our customers; however there will be some face to face contact within the office. You will have the opportunity to shadow various members of staff across our different teams and this will involve visits to customer’s homes. This will enable you to gain a full understanding of the various aspects of Estuary Housing Association.
You’ll be supervised and mentored by the Housing Manager – Income & Allocations.
Your day-to-day tasks will include:
Keeping our client record systems up to date
Monitor former tenancy arrears, contacting them to ensure they make the appropriate payment to clear the debt following policy and procedure and including taking legal action
Provide assistance to the Income Team by monitoring garage and parking space accounts and taking appropriate action where an account falls into arrears.
Monitor mutual exchange cases and give advice and support to customers. Liaise with other Estuary teams and social landlords.
Liaise with various teams within Estuary, Local Authorities, social landlords and other agencies via telephone, email and letter
Learning legislation relevant to our area of business
Filing, scanning and photocopying.
Apprenticeship framework – Housing Management (Level 2)
You will be trained by the Chartered Institute of Housing, the UK’s leading professional body for the housing sector. You will also receive excellent training and experience in the workplace. You will need to be dedicated and committed to your study and be responsible for your own learning.
You will be studying for a level 2 Certificate in Housing Management; most of the study will be completed online, although you will also attend several classroom sessions throughout the year, and will also complete a case study project as part of the qualification. In addition, you will be expected to attend other training identified by Estuary to help you develop in this role.
This is a full time position - you will generally be working 4 days per week, and studying or attending study sessions 1 day per week.
You must have 5 GCSEs at grade C / grade 4 or above (or equivalent), including Maths and English (please note evidence will be required at interview)
Excellent administration skills and time management, with the ability to prioritise activities
Ability to use the software packages, i.e. Microsoft Word and Excel
Understand the need for total confidentiality (Data Protection).
Previous experience of working in a customer services, lettings or financial environment.
Knowledge of different tenancy types in social housing or private environment.
- Employment Type: Full time
- Pay: £4.20 - £7.83 per hour (depending on age) Hourly
Safeguarding & Recruitment
Estuary is committed to safeguarding and practices safer recruitment standards and expects all staff to share the commitment to safeguarding children and people with care and support needs. The successful applicant will be required to provide proof of eligibility to work in the UK.
This post is also subject to a satisfactory enhanced Disclosure & Barring Service (DBS) check. This is due to the workplace having shared access with our Family Centre & Nursery.
Equality & Diversity
At Estuary Housing Association we value inclusiveness and we are committed to embedding equality and diversity at the heart of our work. We aim to be an inclusive organisation, where individual differences are respected, where staff, people who use services, as well as their families and carers, are treated with dignity and on the basis of their merits, abilities and needs, and where everyone has a fair opportunity to fulfil their potential without suffering discrimination or disadvantage.