Graduate Placement - Digital

  • Reference: Estuary Housing Association
  • Application closing date: 30 Nov 2017 00:00

Job Description

We have an exciting opportunity for a graduate to join us on 12-month fixed term contract to work within the Digital Business Team in the ICT Department.

The Role:

Reporting to the Business Analyst, the key function of this exciting, varied role will involve research on integration of various social media and CRM within other business environments. This placement is a unique opportunity to make a valuable difference to a key project which will help transform the way Estuary delivers services and communicates with our stakeholders in the future.

You’ll also have a great opportunity to develop your communication skills as this role will involve liaising with staff, suppliers and stakeholders at all levels. In terms of support, you will receive tailored training and coaching to support your ongoing development throughout your placement.

The main duties of this role will involve research and analysis into:

  • The type of social media integration possible with CRM 2016 (365) and how other businesses have undertaken this
  • Which teams manage various types of content (e.g. customer communication, corporate PR messaging, business to business/stakeholders)
  • How other social housing organisations have integrated social media with their CRM system
  • How service level agreements are monitored and response contents monitored.

You’ll also assist the Business Analyst, and Digital Business Project Manager where appropriate, with the CRM upgrade and implementation of social media as below:

  • Research take-up of digital media as a method of communication, in addition to social media, within other businesses and the social housing sector
  • CRM integration
  • Surveys with unique identifiers
  • Customer segmentation analysis.

Candidate Requirements

Essential:

  • Degree in an ICT subject
  • Excellent communication skills, with the ability to build effective working relationships with stakeholders at all levels
  • Ability to meet and demonstrate the EHA values of excellence, care and innovation
  • Commitment to delivering excellence in customer service
  • Ability to identify, understand and respond to the needs of customers


Desirable:

  • Experience/knowledge of CRM, Social Media platforms, Housing system
  • Good understanding of project management and developing customer specification
  • Experience/understanding of design and implementation of surveys and analysis (e.g. customer segmentation).

Employment Details

  • Employment Type: Full time
  • Hours: 35 per week
  • Pay: £18,000 Annually

How to Apply

We are working with the Centre for Partnership’s GEM Programme for this placement. GEM stands for Graduate Employment Mentoring Programme

Graduates are offered a truly unique experience when they join the GEM programme. The programme is designed to be challenging and throughout the year; the graduate will not only take on a work place role within a housing organisation, but will also complete a Level 4 Chartered Institute of Housing (the professional body for housing) qualification, and participate in events across the UK.

To apply or find out more, please visit the vacancies page of our website.

For informal enquiries, please contact our Recruitment team via email at recruitment@estuary.co.uk