Customer Services Assistant

  • Reference: West Lancashire Borough Council
  • Application closing date: 24 Apr 2018 12:00

Job Description

We are looking to recruit a highly motivated, customer focused individual to join our busy Customer Services team.

You will be the first point of contact for all service enquiries through our Contact Centre and Customer Service Point in Skelmersdale. You will respond to customer enquiries and establish which services are required, whilst ensuring that appropriate information and advice is given regarding all of the Council's services.

Candidate Requirements

You will be a team player, have the ability to work with minimal supervision, have excellent communication skills, have the ability to act as an advocate and deal sympathetically and empathetically with a wide range of customers.

You will need to be flexible in your approach to working hours to meet the needs of the service which is provided between 8.30am and 5.30pm Monday to Friday.

Employment Details

  • Employment Type: Part time
  • Pay: £16,781 - £17,772 Annually

Additional Information

Please quote the reference number HR1102

All applications for vacancies should be submitted by the application method stated. Please note that we do not accept speculative CVs.

How to Apply

You can view details, and apply for this vacancy via our website.

If you cannot apply using the above link, then please call 01695 577177 or email

Please note that if you have not been invited to interview within 4 weeks of the closing date you should assume you have not been successful at the shortlisting stage.

The successful applicant will be required to undergo security checks as part of the Baseline Personnel Security Standard (BPSS) for accessing Government records. This will include a Basic DBS Criminal Record check.

Please note that if you have been living outside of the UK for any significant periods (6 months or more in the past 3 years) then, as part of the BPSS clearances, you will be required to provide a reasonable account of this time living abroad.

Please be advised that a criminal record will not necessarily be a bar to obtaining a position with West Lancashire Borough Council (please refer to the recruitment of ex-offenders guidance leaflet for further information).