Assistant Director of Communities & Customer Service

  • Reference: Muir Group Housing Association
  • Application closing date: 23 Oct 2017 12:00

Job Description

We have a senior opening within the Operations Department for an Assistant Director of Communities & Customer Service. Joining the Department’s leadership team in this key role, you will contribute towards continuously achieving excellence by developing and delivering the strategies, policies and standards for the Department's services which include community housing, supported housing and customer services.

You will lead and motivate your team to deliver excellent standards of service to our customers with the aim of creating sustainable communities, genuinely engaging residents and delivering value for money. Through the development of effective action plans, you will deliver strategic objectives and SMART targets in line with legislation, good practice, regulatory requirements and the corporate and department plan. Your remit will also cover risk, assurance and budgetary responsibilities for the service areas under your control.

Committed to continuous improvement, and as part of the wider organisations’ Joint Leadership Team, you will work across teams and departments to create and deliver a range of strategies that will improve the communities we serve, improve the lives and life chances of our customers and exceed our customers’ expectations in terms of service delivery. You will ensure that the Association has a highly responsive and valued customer contact service and monitor the whole department's key performance indicators to ensure the provision of high quality, high performing services.

Utilising your extensive up to date knowledge and your excellent communication skills, you will advise, support and report to, in both verbal and written form, our committees, Executive Management Team and Board and you will foster good working relationships with stakeholders that enable you to create business and service opportunities.

We are looking for a suitably qualified senior manager with social housing experience covering the management of a large numbers of homes and tenancies. You will have a background in managing a sizeable number of people across a diverse portfolio, working with management teams, boards and committees and you will have held budgetary responsibilities. You will be commercially aware, analytical, able to balance short and long-term objectives and be able to demonstrate success in achieving high levels of customer satisfaction.


Employment Details

  • Employment Type: Full time
  • Pay: £60,900 per annum plus car allowance

How to Apply