Rent collection and benefit regimes for residents in supported/sheltered housing and vulnerable people in general needs accommodation

With new legislation from the Welfare Reform and Work and the Housing and Planning Acts 2016 set to have a profound impact on supported and sheltered housing schemes as well as vulnerable tenants in social housing, particularly under- 35s, the difficult job of ensuring income maximisation for your tenants and a proficient rent collection service for your organisation will be more important than ever. Tenancy sustainment and affordability will be key issues to consider in the future.

Rent collection and benefit regimes for residents in supported/sheltered housing and vulnerable people in general needs accommodation

This course will consider the challenges for supported and sheltered housing providers in both Acts, looking in detail at the welfare/housing elements and their impact, and will share good practice from leading performers learning from the changes they have made to effectively mitigate the negative impact on core service delivery, particularly income collection and voids and allocations.

What the course will cover:

  • Setting the scene and Importance of paying rent
  • To understand the latest challenges:
    • Housing Benefit at Local Housing Allowance rates
    • Sanctions
    • Viability and affordability
    • Universal Credit roll-out
    • Young people and vulnerability
  • Apply practical tools and techniques of case management to improve collection
  • Benefit regime for vulnerable tenants
  • Negotiation for income teams/repayment agreements
  • Focus on supporting tenancy sustainment as a driver for improving performance and reducing cost.

This course will provide an extensive overview from a practical perspective and will be of great value to everyone working in frontline supported housing, sheltered housing and general needs service delivery, to understand how the Acts will have an impact on them on a day-to-day basis.

Who should attend?

  • Income officers
  • Financial inclusion officers
  • Voids and allocation officers
  • Neighbourhood officers
  • Support officers
  • Sheltered scheme managers
  • Tenancy sustainment officers
  • Welfare reform officers
  • Debt advisors.

Rent collection and benefit regimes for residents in supported/sheltered housing and vulnerable people in general needs accommodation

Tony Kiely

Income management Tony Kiely

Tony Kiely is an HQN associate and has extensive knowledge and experience of income management, both operationally and strategically, having worked in the housing sector for over 35 years. Tony is an associate tutor at the University of Chester, and has devised and delivered modules for its Learning Pathways for Housing Practice programme. He is a member of the Chartered institute of Housing and is passionate about learning and developing staff to reach their full potential. His practical training style allows for lots of interaction and his courses consistently receive excellent feedback.

training track record

HQN has a track record of helping organisations achieve real and lasting performance improvements. If you are interested in accessing this training package, please contact us by emailing training@hqnetwork.co.uk