Rent collection - using financial inclusion methods to maximise income

This course will consider the role of financial inclusion in helping social housing tenants to make the most of their income and aid with rent collection and tenancy sustainability.

Rent collection - using financial inclusion methods to maximise income

With new welfare reforms being implemented, such as the four-year freeze on working-age benefits, Housing Benefit restrictions for young people, restrictions to Child Tax Credits and continuing benefit sanctions, households receiving benefits or even those in low paid employment are seeing any disposable income being eroded, which could lead to increasing rent arrears for your organisation.

This course will consider the role of financial inclusion in helping social housing tenants to make the most of their income and aid with rent collection and tenancy sustainability.

This practical course will cover:

  • The definition and ingredients of financial inclusion
  • The impact of high interest borrowing: loan sharks, Brighthouse, etc
  • Spotting the signs of financial vulnerability and how to support those struggling with it
  • Techniques to open up conversations about finances
  • The impact of new legislation from the Welfare Reform and Work and the Housing and Planning Acts for benefit claimants and low income households
  • Developing a financial inclusion strategy.

The content can be tailored to your organisation, making this a flexible and cost-effective way of training staff to be their best.

Who should attend?

  • Income officers
  • Financial inclusion officers
  • Allocation officers
  • Neighbourhood officers
  • Support officers
  • Tenancy sustainment officers
  • Welfare reform officers
  • Debt advisors.

Rent collection - using financial inclusion methods to maximise income

Tony Kiely

Income management Tony Kiely

Tony Kiely is an HQN associate and has extensive knowledge and experience of income management, both operationally and strategically, having worked in the housing sector for over 35 years. Tony is an associate tutor at the University of Chester, and has devised and delivered modules for its Learning Pathways for Housing Practice programme. He is a member of the Chartered institute of Housing and is passionate about learning and developing staff to reach their full potential. His practical training style allows for lots of interaction and his courses consistently receive excellent feedback.

training track record

HQN has a track record of helping organisations achieve real and lasting performance improvements. If you are interested in accessing this training package, please contact us by emailing training@hqnetwork.co.uk