Rent collection - the challenges and impact of the 2016 Acts: Welfare Reform and Work and Housing and Planning

With new legislation from the Welfare Reform and Work Act 2016 and the Housing and Planning Act 2016 beginning to bite, it will be more important than ever for landlords to collect all income due.

Rent collection - the challenges and impact of the 2016 Acts: Welfare Reform and Work and Housing and Planning

This course will consider both Acts, looking in detail at the welfare/housing elements and their impact, and share good practice from leading performers learning from the changes these organisations have made to effectively mitigate the negative impact on core service delivery, particularly income collection and voids and allocations.

What the course will cover:

The welfare/housing measures of the Acts:
  • Lowering the benefit cap threshold and varying it between London and the rest of the UK
  • The four-year benefits freeze
  • Limiting support through Child Tax Credits/Universal Credit
  • The abolition of the Employment and Support Allowance work-related activity component
  • Changes to conditionality for responsible carers under Universal Credit
  • Reducing social housing rent levels by 1% in each year for four years from 2016
  • High income social tenants (pay to stay)
  • Housing Benefit exemption for under-21-year-olds
  • Extended Right to Buy.

The course will provide an extensive overview from a practical perspective and will be of great value to everyone working in frontline service delivery, to understand how the Acts will have an impact on them on a day-to-day basis.

Who should attend?

  • Income officers
  • Financial inclusion officers
  • Voids and allocation officers
  • Neighbourhood officers
  • Support officers
  • Tenancy sustainment officers
  • Welfare reform officers
  • Debt advisors.

Rent collection - the challenges and impact of the 2016 Acts: Welfare Reform and Work and Housing and Planning

Tony Kiely

Income management Tony Kiely

Tony Kiely is an HQN associate and has extensive knowledge and experience of income management, both operationally and strategically, having worked in the housing sector for over 35 years. Tony is an associate tutor at the University of Chester, and has devised and delivered modules for its Learning Pathways for Housing Practice programme. He is a member of the Chartered institute of Housing and is passionate about learning and developing staff to reach their full potential. His practical training style allows for lots of interaction and his courses consistently receive excellent feedback.

training track record

HQN has a track record of helping organisations achieve real and lasting performance improvements. If you are interested in accessing this training package, please contact us by emailing training@hqnetwork.co.uk