Rent collection - strategy and risk management

With new legislation from the Welfare Reform and Work and the Housing and Planning Acts of 2016 set to have a profound impact on landlords’ ability to successfully collect all income due, it will be critical for organisations to have a robust strategy and working risk management plan.

Rent collection - strategy and risk management

This course will present ideas for change to existing strategies, learning from leading performers’ examples of what a strong strategy should contain; delegates will also create their own risk map and plan for their areas of work.

What the course will cover:

  • Setting the scene – the impact of new legislation
  • What a good strategy should include
  • Compare and contrast existing strategy
  • Developing a risk map and plan
  • How to manage and report on risks.
Who should attend?
  • Housing directors
  • Heads of service
  • Income managers
  • Income team leaders
  • Income officers
  • Financial inclusion officers
  • Tenancy sustainment officers
  • Welfare reform officers
  • Debt advisors.

Rent collection - strategy and risk management

Tony Kiely

Income management Tony Kiely

Tony Kiely is an HQN associate and has extensive knowledge and experience of income management, both operationally and strategically, having worked in the housing sector for over 35 years. Tony is an associate tutor at the University of Chester, and has devised and delivered modules for its Learning Pathways for Housing Practice programme. He is a member of the Chartered institute of Housing and is passionate about learning and developing staff to reach their full potential. His practical training style allows for lots of interaction and his courses consistently receive excellent feedback.

training track record

HQN has a track record of helping organisations achieve real and lasting performance improvements. If you are interested in accessing this training package, please contact us by emailing