Rent collection - dealing with tenant insolvency, debt relief orders and individual voluntary arrangements

Social landlords face a constant struggle trying to persuade heavily indebted tenants that paying rent takes priority over paying off bigger, more threatening creditors. But while a tenant is concentrating on paying these creditors off, what’s happening to their mounting rent arrears?

Rent collection - dealing with tenant insolvency, debt relief orders and individual voluntary arrangements

The negative impact of the wide range of welfare reforms will pose additional financial challenges for households. Landlords are seeing more and more current tenants applying for and obtaining debt relief orders (DROs), which may be seen by some tenants as a ‘pain-free’ way of getting rid of debt and rent arrears.

The issue for landlords is that in the lead-up to insolvency proceedings, tenants are likely to have racked up significant amounts in rent arrears. It is therefore important to understand the practicalities of how this debt can be managed in the face of insolvency. A key question for landlords and tenants is whether insolvency offers a tenant protection from possession proceedings.

This course will consider the options available for insolvency and share good practice from leading performers who have been able to manage the growing numbers more efficiently.

What the course will cover:

  • Insolvency options
  • DROs, how to apply, and how to qualify
  • What debts can be included and what can’t
  • The implications of getting a DRO
  • Costs and restrictions
  • The legal position – the law of insolvency
  • What should landlords do next?

The course will lend itself to group participation or a one-to-one coaching session. It will provide you and your organisation with everything you need to know about how and when to challenge insolvency, what to do with the ‘debt’ and what/how to manage the current tenant going forward.

If you’re worried about the growing number of tenants seeking insolvency as an answer to getting their current tenant arrears written off, this course is for you.

Who should attend?

  • Income managers
  • Income officers
  • Income assistants/administrators
  • Financial inclusion officers
  • Neighbourhood officers
  • Support officers
  • Tenancy sustainment officers
  • Welfare reform officers
  • Debt advisors.

Rent collection - dealing with tenant insolvency, debt relief orders and individual voluntary arrangements

Tony Kiely

Income management Tony Kiely

Tony Kiely is an HQN associate and has extensive knowledge and experience of income management, both operationally and strategically, having worked in the housing sector for over 35 years. Tony is an associate tutor at the University of Chester, and has devised and delivered modules for its Learning Pathways for Housing Practice programme. He is a member of the Chartered institute of Housing and is passionate about learning and developing staff to reach their full potential. His practical training style allows for lots of interaction and his courses consistently receive excellent feedback.

training track record

HQN has a track record of helping organisations achieve real and lasting performance improvements. If you are interested in accessing this training package, please contact us by emailing training@hqnetwork.co.uk