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Club class

Buy four tickets for training in your location for just £750 plus VAT (£187.50 plus VAT per place).

The places can be used on different training courses or by different people on the same course – you choose!

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Preventing housing disrepair claims


Preventing housing disrepair claims

Do you want to increase customer satisfaction and reduce disrepair claims? 

This course will de-mystify the legal haze of statutory obligations placed on landlords to repair properties, and the consequences of ignoring them. It will also examine the implications that tenancy agreements and handbooks have for disrepair claims and the difference between an ‘improvement’ and ‘disrepair’, which can often be crucial in disrepair claims. 

This course will cover: 

  • The Landlord and Tenant Act section 11 
  • The impact of tenancy terms 
  • Disrepair vs improvements 
  • The risk of ignoring complaints 
  • Disrepair pre-action protocol 
  • Relevant case law 
  • Overview of other statutory obligations. 

You will learn: 

  • The landlord’s legal responsibilities 
  • How tenancy contracts enhance repair obligations 
  • Minimising the risk of a claim 
  • Potential defences 
  • Case management 
  • Notification of a repair. 

Who should attend? 

All staff who are involved in dealing with asset management or who manage those that are, including heads of service, asset managers, tenancy management officers, repairs managers, repairs officers, and team leaders. 

Our trainer

Mel Cant trained as a barrister and specialises in social housing law. After ten years in the legal profession, she spent a further ten working within local government, predominantly in the areas of homelessness, housing advice and allocations and lettings, as both a practitioner and consultant. She has been the Homelessness Review Officer for City of York Council for nearly ten years and undertakes the s202 reviews for all but one of the other North Yorkshire authorities. 

This course will also be running in London.

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Further information

Price per delegate:
1 delegate: £250.00
2 delegates: £225.00
3+: £200.00

*Prices include refreshments and lunch, and are subject to VAT at the applicable rate.

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