Club Class text

Club class

Buy four tickets for training in your location for just £750 plus VAT (£187.50 plus VAT per place).

The places can be used on different training courses or by different people on the same course – you choose!

To find out more email training@hqnetwork.co.uk.

    • Event TypeHQN Training
    • Venuethestudio Manchester
    • Address The Hive, M1 1FN
    • Start27 Feb 2018 10:00
    • End27 Feb 2018 16:00

    Possession proceedings in the County Court

    Details

    Possession proceedings in the County Court

    Possession proceedings are a serious matter, undertaken by landlords as a last resort. This course is designed for staff taking possession action and will cover notices for possession, grounds for possession, the court powers on considering possession action, warrants of possession and dealing with applications to suspend a warrant. 

    This course will cover: 

    • The relevant legal framework 
    • Main grounds for possession 
    • Possession proceedings against tenants 
    • Correct notices 
    • Civil procedure rules 
    • Human Rights and Equality Act considerations 
    • Court paperwork. 

    What will delegates learn? 

    • Evidence gathering 
    • Recent case law 
    • Service of notices 
    • Court powers 
    • The principles the Court will consider in cases of mandatory possession 
    • Eviction 
    • How to deal with applications to suspend warrant of possession. 

    Who should attend? 

    New staff who are involved in taking possession action against tenants and those wanting a refresher. 

    Our trainer

    Mel Cant became a Barrister in July 2000 and both prior to and since that time has worked within the housing sector to improve services to the public and providers by providing leadership, practical advice, training, support and guidance in the public, private and voluntary sectors. Mel’s “can do” attitude along with her passion for ensuring equality and fairness for all through outstanding customer service and providing practical solutions has made her a “go to” person within social housing.

    This course will also be running in London and Birmingham.

    find out more

    Meet At

    Further information

    Price per delegate:
    1 delegate: £250.00
    2 delegates: £225.00
    3+: £200.00

    *Prices include refreshments and lunch, and are subject to VAT at the applicable rate.

    Venue map

    Download the flyer

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Training
    • VenueMalmaison, Manchester
    • Address 1-3 Piccadilly, M1 3AQ
    • Start27 Feb 2018 10:00
    • End27 Feb 2018 16:00

    Project management bootcamp – how to deliver a successful project

    Details

    Project management bootcamp

    Most organisations run projects - but under 40% of those projects are delivered on time, on budget and achieve their objectives. 

    A project has a much higher chance of success if the strategy is clear and everyone involved knows the principles of running a project. All members of the team need clarity on their roles and what is needed from others to ensure plans are effective. This training will give you the skills to ensure you plan all of this. 

    This one day course will lead you through the essentials of project management, why it is needed and what makes a project run well. The focus will be on techniques and actions needed to deliver high quality projects on time and budget. Delegates will leave the day with a comprehensive overview of project management and practical skills and templates to help your organisation accomplish success. 

    What will delegates learn? 

    • Differences between a project and business as usual 
    • Benefits of project management 
    • Project lifecycle and features of a successful project 
    • Roles within a project and characteristics of effective project teams 
    • Producing a project plan 
    • Scheduling and resource management 
    • Monitoring and reporting 
    • Communications 
    • Stakeholder management 
    • Risk and issue management - and what to do if things go wrong 
    • How to successfully conclude a project. 

    Who should attend? 

    Everyone who wants to properly critique the way they are currently running projects and use practical project management tools and techniques that work. The course is suitable for people who are new to project management or those who are working as a part of a project team. The session content can be flexible and structured to consider the needs and experience level of those attending. 

    Our trainer

    Ruth Walker-Cotton is a qualified project manager (APM PMQ) and a member of the Association of Project Management. Ruth has successfully written and implemented strategies and managed major campaigns and projects within the NHS, Housing and charity sectors. Ruth is experienced in people management and loves designing and implementing systems and processes to ensure clarity and efficiency.

    Ruth’s main focus is project management – whether training a project team or guiding them through a project – and she can support businesses to improve their strategic and resource planning, working with them as they go through organisational change. Ruth has successfully improved performance in a variety of sectors, through setting targets in partnership with key stakeholders and achieving them successfully.

    find out more

    Meet At

    Further information

    Price per delegate:
    1 delegate: £250.00
    2 delegates: £225.00
    3+: £200.00

    *Prices include refreshments and lunch, and are subject to VAT at the applicable rate.

    Venue map

    Download the flyer

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Training
    • VenueBirmingham
    • Start01 Mar 2018 10:00
    • End01 Mar 2018 16:00

    Housing law – a basic survival guide

    Details

    Housing law – a basic survival guide

    This event has been developed to provide officers within the social housing sector with an introduction to the law that affects their day-today work. 

    Areas covered will include: 

    • All forms of tenure operated by social housing providers including the affordable and flexible tenure introduced via the Localism Act 
    • Homelessness, considering the requirements of Part VII of the Housing Act 1996 as amended by the Homeless Reduction Act 2017 and the new, currently draft, Homelessness Code of Guidance with regard to identifying homelessness, its prevention and relief as well as statutory duties including duty to refer 
    • Allocations and lettings, the requirements under Part VI of the Housing Act 1996 as well as the amendments following the introduction of the Code of Guidance in respect of the allocation of accommodation 
    • Rent possessions through the County Court. 

    Who should attend? 

    This course is designed to assist officers who work within: 

    • Housing advice, including housing advice officers and housing options officers 
    • Homelessness, including caseworkers and prevention officers 
    • Allocations and lettings, including allocations/lettings officers and housing register assessment staff 
    • Rent recovery staff dealing with both current and former arrears. 

    It will also benefit all frontline staff, such as customer services officers, by providing an overview of the type of legislation and case law related to these areas. 

    Our trainer

    Mel Cant became a Barrister in July 2000 and both prior to and since that time has worked within the housing sector to improve services to the public and providers by providing leadership, practical advice, training, support and guidance in the public, private and voluntary sectors. Mel’s “can do” attitude along with her passion for ensuring equality and fairness for all through outstanding customer service and providing practical solutions has made her a “go to” person within social housing.

    find out more

    Meet At

    Further information

    Price per delegate:
    1 delegate: £250.00
    2 delegates: £225.00
    3+: £200.00

    *Prices include refreshments and lunch, and are subject to VAT at the applicable rate.

    Download the flyer

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

  1. Introduction to leases and recovery of service charges

    Details

    Introduction to leases and recovery of service charges

    Leasehold management can be complex and brings challenges that are not often encountered in more mainstream social housing provision. Delegates will learn the skills needed when dealing with a wide range of leasehold properties and understanding the challenges that they bring. 

    This course will cover: 

    • Core terms in a lease 
    • Variable service charges statutory control 
    • The Commonhold and Leasehold Reform Act 
    • Service charge enforcement options 
    • Section 20 consultation 
    • The role of the First Tier Tribunal (Property Chamber). 

    What will you learn? 

    • Governing legislation and regulation 
    • Dealing with service charge challenges 
    • Service charge recovery methods 
    • Effectively managing leasehold services 
    • Importance of lease terms 
    • The impact of recent case law. 

    Who should attend? 

    All staff who are involved in dealing with leasehold schemes, policy and procedure and recovering service charges, including housing officers, housing managers, leasehold managers, heads of housing, and property services. 

    Our trainer

    Jackie Dickins has been an HQN Associate since 2001 and is our lead consultant for HQN’s Leasehold Network. Prior to this she held positions at a London borough and two large housing associations based in London, where she was responsible for leasehold management and promoting work in the field of low-cost home ownership initiatives. Jackie undertakes many of HQN’s service reviews and service improvement work on leaseholder and home ownership. She has also worked in interim positions with a number of local authorities, arm’s length management organisations and housing associations as head of home ownership/home ownership manager.

    Jackie also runs pre-exam workshops at associate and member level for the Institute of Residential Property Managers (IRPM) and is delivering training for apprentices seeking associate membership of the IRPM.

    Jackie is responsible for developing, and is a lead assessor of HQN's leasehold accreditation scheme.

    This course will also be running in Manchester.

    find out more

    Meet At

    Further information

    Price per delegate:
    1 delegate: £250.00
    2 delegates: £225.00
    3+: £200.00

    *Prices include refreshments and lunch, and are subject to VAT at the applicable rate.

    Venue map

    Download the flyer

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Training
    • VenueManchester
    • Start14 Mar 2018 10:00
    • End14 Mar 2018 16:00

    Introduction to leases and recovery of service charges

    Details

    Introduction to leases and recovery of service charges

    Leasehold management can be complex and brings challenges that are not often encountered in more mainstream social housing provision. Delegates will learn the skills needed when dealing with a wide range of leasehold properties and understanding the challenges that they bring. 

    This course will cover: 

    • Core terms in a lease 
    • Variable service charges statutory control 
    • The Commonhold and Leasehold Reform Act 
    • Service charge enforcement options 
    • Section 20 consultation 
    • The role of the First Tier Tribunal (Property Chamber). 

    What will you learn? 

    • Governing legislation and regulation 
    • Dealing with service charge challenges 
    • Service charge recovery methods 
    • Effectively managing leasehold services 
    • Importance of lease terms 
    • The impact of recent case law. 

    Who should attend? 

    All staff who are involved in dealing with leasehold schemes, policy and procedure and recovering service charges, including housing officers, housing managers, leasehold managers, heads of housing, and property services. 

    Our trainer

    Jackie Dickins has been an HQN Associate since 2001 and is our lead consultant for HQN’s Leasehold Network. Prior to this she held positions at a London borough and two large housing associations based in London, where she was responsible for leasehold management and promoting work in the field of low-cost home ownership initiatives. Jackie undertakes many of HQN’s service reviews and service improvement work on leaseholder and home ownership. She has also worked in interim positions with a number of local authorities, arm’s length management organisations and housing associations as head of home ownership/home ownership manager.

    Jackie also runs pre-exam workshops at associate and member level for the Institute of Residential Property Managers (IRPM) and is delivering training for apprentices seeking associate membership of the IRPM.

    Jackie is responsible for developing, and is a lead assessor of HQN's leasehold accreditation scheme.

    This course will also be running in London.

    find out more

    Meet At

    Further information

    Price per delegate:
    1 delegate: £250.00
    2 delegates: £225.00
    3+: £200.00

    *Prices include refreshments and lunch, and are subject to VAT at the applicable rate.

    Download the flyer

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Training
    • VenueLondon
    • Start15 Mar 2018 10:00
    • End15 Mar 2018 16:00

    Possession proceedings in the County Court

    Details

    Possession proceedings in the County Court

    Possession proceedings are a serious matter, undertaken by landlords as a last resort. This course is designed for staff taking possession action and will cover notices for possession, grounds for possession, the court powers on considering possession action, warrants of possession and dealing with applications to suspend a warrant. 

    This course will cover: 

    • The relevant legal framework 
    • Main grounds for possession 
    • Possession proceedings against tenants 
    • Correct notices 
    • Civil procedure rules 
    • Human Rights and Equality Act considerations 
    • Court paperwork. 

    What will delegates learn? 

    • Evidence gathering 
    • Recent case law 
    • Service of notices 
    • Court powers 
    • The principles the Court will consider in cases of mandatory possession 
    • Eviction 
    • How to deal with applications to suspend warrant of possession. 

    Who should attend? 

    New staff who are involved in taking possession action against tenants and those wanting a refresher. 

    Our trainer

    Mel Cant became a Barrister in July 2000 and both prior to and since that time has worked within the housing sector to improve services to the public and providers by providing leadership, practical advice, training, support and guidance in the public, private and voluntary sectors. Mel’s “can do” attitude along with her passion for ensuring equality and fairness for all through outstanding customer service and providing practical solutions has made her a “go to” person within social housing.

    This course will also be running in Manchester and Birmingham.

    find out more

    Meet At

    Further information

    Price per delegate:
    1 delegate: £250.00
    2 delegates: £225.00
    3+: £200.00

    *Prices include refreshments and lunch, and are subject to VAT at the applicable rate.

    Download the flyer

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Training
    • VenueManchester
    • Start15 Mar 2018 10:00
    • End15 Mar 2018 16:00

    Writing high quality and better reports

    Details

    Writing high quality and better reports

    Well-written reports deliver information that is:

    • Concise and clearly presented
    • Easy and quick to interpret
    • Ideal for making decisions.

    This training day will help you to write better reports that say what you mean as clearly and directly as possible. We’ll start with how you feel when you are asked to write a report and go from there. With lots of practical exercises and examples this course will build on your skills to make you a more confident writer.

    What to think about before you start:

    • Identifying your audience
    • Being clear about your purpose
    • Honing your key messages
    • Developing a structure.
    • How to find the best writing style and language:
    • Choosing tone and style
    • Getting to the point and getting rid of jargon
    • How to summarise well
    • Editing for impact.

    We’ll also look at when to use graphics, photos and case studies and how to use them well. If you bring a report from your to-do list to work on throughout the day you’ll be able to apply what you learn directly to this example. This will help you to feel confident about putting your new skills to use.

    Who should attend?

    Everyone who wants to improve their reportwriting skills, including leaders, managers and team leaders.

    Our trainer

    Caroline Oubridge started out making community programmes for BBC local radio before working in press and communications for national charities for over 15 years. She's a strong believer in straightforward communication and now specialises in training and advising organisations on how to explain who they are, what they do and why it matters. Caroline always delivers training that is informative, enjoyable and practical.

    This course will also be running in London.

    find out more

    Meet At

    Further information

    Price per delegate:
    1 delegate: £250.00
    2 delegates: £225.00
    3+: £200.00

    *Prices include refreshments and lunch, and are subject to VAT at the applicable rate.

    Download the flyer  

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Training
    • VenueLondon
    • Start20 Mar 2018 10:00
    • End20 Mar 2018 16:00

    Managing for the first time – navigating the first six months

    Details

    Managing for the first time

    Your first management role is highly likely to be a major shift in responsibility. You have an opportunity to set the tone for your new team, set out your intentions as a manager and show how you will be successful. You may also be daunted and overwhelmed by the range of tasks you have to quickly become familiar with, and the breadth of what’s expected of you as a manager of people. If you have been internally promoted, there will potentially be another set of challenges to face and overcome. 

    Spending time on your professional development as a manager at the beginning of your management career will pay huge dividends, and this participative and thought provoking workshop will explore themes on becoming a manager, and help guide you to develop lasting strategies for success. 

    By attending this course, you will: 

    • Be able to develop a roadmap to help you focus on how to be successful in your new role 
    • Work out what your opportunities and challenges are as a new manager 
    • Understand what your leadership style is, and explore the concept of situational leadership 
    • Understand the importance of developing your team 
    • Develop the skills, knowledge and abilities to be a successful manager. 

    Course outline 

    • Key management and leadership skills, which ones to develop and learn 
    • Characteristics of highly performing teams – how to create yours 
    • Problem solving and decision making, tools and concepts 
    • How to plan and allocate work 
    • Action planning for continuing professional development in management skills. 

    Who should attend? 

    This course is ideal for newly-appointed or soon-to-be-appointed team leaders and managers. 

    Our trainer

    Jo Carr is a trainer, coach and development consultant with a 25 year career in leadership, management and staff development. Jo currently works with clients in the private and public sectors and has experience in social housing as both a senior leader and project manager. Jo’s specialism is behavioural change utilising a creative and adaptive approach. She uses her skills as an ILM coach and lifelong learning specialist to create and deliver stimulating and effective learning products.

    This course will also be running in Manchester.

    find out more

    Meet At

    Further information

    Price per delegate:
    1 delegate: £250.00
    2 delegates: £225.00
    3+: £200.00

    *Prices include refreshments and lunch, and are subject to VAT at the applicable rate.

    Download the flyer

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Training
    • VenueBirmingham
    • Start20 Mar 2018 10:00
    • End20 Mar 2018 16:00

    Rent collection - ensuring effective and efficient arrears collection processes in challenging times

    Details

    Rent collection – ensuring effective and efficient arrears collection processes in challenging times

    With the introduction of new reforms from April 2017 and many more planned from April 2018, rent collection will be even more critical for many landlords. This course will provide practical tools and techniques for effectively managing and collecting current tenant debt.

    The roll-out of Universal Credit, the four-year freeze on working age benefits, housing element restrictions for young people under UC, restrictions to Child Tax Credits, migration from Disability Living Allowance to Personal independence Payments, the introduction of Local Housing Allowance (LHA) and continuing benefit sanctions are bringing unique challenges for households receiving benefits and those in low paid employment.

    This course will provide practical tools and techniques for effectively managing and collecting current tenant debt.

    The course will cover:

    • Establishing a ‘rent first’ culture
    • Rent collection – whose responsibility?
    • Understanding the latest challenges from existing and new reforms from the new Welfare Reform and Work Act and the Housing and Planning Act
    • Identifying opportunities for maximising customer contact to prevent and collect arrears
    • Applying practical tools and techniques of case management to improve collection
    • Negotiation for income teams/repayment agreements
    • A focus on tenancy sustainment as a driver for improving performance and reducing costs.

    The course can be tailored to your organisation, making this a flexible and cost-effective way of training staff to be their best.

    Who should attend?

    • Income officers
    • Financial inclusion officers
    • Allocation officers
    • Neighbourhood officers
    • Support officers
    • Tenancy sustainment officers
    • Welfare reform officers
    • Debt advisors.

    Our trainer

    Tony Kiely is an HQN associate and has extensive knowledge and experience of income management, both operationally and strategically, having worked in the housing sector for over 35 years. Tony is an associate tutor at the University of Chester, and has devised and delivered modules for its Learning Pathways for Housing Practice programme. He is a member of the Chartered institute of Housing and is passionate about learning and developing staff to reach their full potential. His practical training style allows for lots of interaction and his courses consistently receive excellent feedback.

    This course will also be running in London.

    find out more

    Meet At

    Further information

    Price per delegate:
    1 delegate: £250.00
    2 delegates: £225.00
    3+: £200.00

    *Prices include refreshments and lunch, and are subject to VAT at the applicable rate.

    Download the flyer

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Training
    • VenueMalmaison, Manchester
    • Address 1-3 Piccadilly, M1 3AQ
    • Start20 Mar 2018 10:00
    • End20 Mar 2018 16:00

    Unlocking construction – basic techniques for non-technical staff

    Details

    Unlocking construction

    This is a highly interactive, one-day course for all non-technical staff who would like to improve their knowledge and raise their confidence when dealing with contractors, technical staff and customers regarding construction and maintenance issues. 

    What will delegates learn? 

    • How basic construction works 
    • How to diagnose basic construction problems 
    • How to recognise potential maintenance problems 
    • How to recognise issues relating to health and safety in construction 
    • How to communicate more effectively regarding technical issues 
    • How to handle repair requests more efficiently 
    • How to discuss technical issues more effectively and gain confidence 
    • How to speak knowledgeably regarding construction and maintenance 
    • How to get it right first time, saving money and resources. 

    This course will cover: 

    The training is delivered through a series of interactive sessions and covers all major trades: 

    • Joinery/carpentry 
    • Electrical 
    • Plumbing 
    • Brickwork 
    • Roofs 
    • Environmental works. 

    Specific to each trade, delegates will be able to: 

    • Ask the right questions to make a valid assessment regarding construction/maintenance issues 
    • Identify the various types of repairs applicable to each trade 
    • Diagnose potential problems on estate visits with greater accuracy 
    • Give the right advice 
    • Identify and assess the potential risks regarding health and safety 
    • Understand the basics, including materials and techniques used 
    • Speak with knowledge and confidence. 

    Who should attend? 

    • Contact centre operatives 
    • Housing management staff and caretakers 
    • Staff who undertake estate visits 
    • Sheltered housing staff 
    • Repairs centre managers 
    • Customer inspectors 
    • Everyone from a non-technical background who wishes to increase their knowledge of construction. 

    Our trainer

    Nancy Witham has more than 30 years experience within the Social Housing Sector. She delivers innovative, engaging interactive training to operational staff in Repairs & Maintenance, Neighbourhood, Customer Service and Business IT systems. Nancy’s style of training makes learning enjoyable and relevant and her training programmes receive consistently excellent feedback.

    This course will also be running in London.

    find out more

    Meet At

    Further information

    Price per delegate
    1 delegate: £250.00
    2 delegates: £225.00
    3+: £200.00

    *Prices include refreshments and lunch, and are subject to VAT at the applicable rate.

    Venue map

    Download the flyer

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Training
    • VenueBirmingham
    • Start22 Mar 2018 10:00
    • End22 Mar 2018 16:00

    Presentation and communication skills training

    Details

    Presentation and communication skills training

    Do you want to improve your presentation and communication skills? 

    If so, this workshop is for you. It’s full of practical tips and advice for those who present to and communicate with colleagues, customers and partner organisations. 

    Effective presenting and communicating isn’t always easy; so this workshop will build your confidence by focusing on: 

    Presentations 

    • Organisation, planning and preparation 
    • Delivery techniques and tips 
    • Engaging your audience 
    • Harnessing your style 
    • Presentations as a tool. 

    Communication 

    • Focus on your communication style 
    • Understanding how your style is received 
    • Active listening and ‘killer’ questions 
    • The power of non-verbal communication 
    • Language as a tool. 

    Who will benefit from this course? 

    • Housing officers 
    • Senior housing officers 
    • Team leaders 
    • Heads of service. 

    Our trainer

    Jo Carr is a trainer, coach and development consultant with a 25 year career in leadership, management and staff development. Jo currently works with clients in the private and public sectors and has experience in social housing as both a senior leader and project manager. Jo’s specialism is behavioural change utilising a creative and adaptive approach. She uses her skills as an ILM coach and lifelong learning specialist to create and deliver stimulating and effective learning products.

    find out more

    Meet At

    Further information

    Price per delegate
    1 delegate: £250.00
    2 delegates: £225.00
    3+: £200.00

    *Prices include refreshments and lunch, and are subject to VAT at the applicable rate.

    Download the flyer

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Training
    • VenueLondon
    • Start22 Mar 2018 10:00
    • End22 Mar 2018 16:00

    Writing high quality and better reports

    Details

    Writing high quality and better reports

    Well-written reports deliver information that is:

    • Concise and clearly presented
    • Easy and quick to interpret
    • Ideal for making decisions.

    This training day will help you to write better reports that say what you mean as clearly and directly as possible. We’ll start with how you feel when you are asked to write a report and go from there. With lots of practical exercises and examples this course will build on your skills to make you a more confident writer.

    What to think about before you start:

    • Identifying your audience
    • Being clear about your purpose
    • Honing your key messages
    • Developing a structure.
    • How to find the best writing style and language:
    • Choosing tone and style
    • Getting to the point and getting rid of jargon
    • How to summarise well
    • Editing for impact.

    We’ll also look at when to use graphics, photos and case studies and how to use them well. If you bring a report from your to-do list to work on throughout the day you’ll be able to apply what you learn directly to this example. This will help you to feel confident about putting your new skills to use.

    Who should attend?

    Everyone who wants to improve their reportwriting skills, including leaders, managers and team leaders.

    Our trainer

    Caroline Oubridge started out making community programmes for BBC local radio before working in press and communications for national charities for over 15 years. She's a strong believer in straightforward communication and now specialises in training and advising organisations on how to explain who they are, what they do and why it matters. Caroline always delivers training that is informative, enjoyable and practical.

    This course will also be running in Manchester.

    find out more

    Meet At

    Further information

    Price per delegate:
    1 delegate: £250.00
    2 delegates: £225.00
    3+: £200.00

    *Prices include refreshments and lunch, and are subject to VAT at the applicable rate.

    Download the flyer  

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

  2. Asset management and leaseholders – S.20 consultation

    Details

    Asset management and leaseholders

    With reductions in qualification periods, the levels of leasehold accommodation owned and managed by social housing providers is increasing, and will continue to do so. 

    The aim of this training is to give officers involved in the repairing, maintaining and improvement of your stock an overview of what’s required to ensure that the delivery of such works is as smooth as possible, and you also recover the full cost of such works from your leaseholders. 

    This one-day course will consider: 

    • The Right to Buy process and the need to ensure that sale prices include the cost of all works undertaken by you over the last 10, and sometimes 15 years 
    • The need to ensure an effective S.125 notice is served within the Right to Buy process, and the implications if the notice is ineffective or lacks relevant information 
    • The clauses of the lease in terms of maintaining the stock and the potential issues where the right to improve is not included within the lease 
    • The S.20 consultation in detail in respect of major works, long-term contracts and major works within long-term contracts 
    • Permission requirements for ‘improvements’ undertaken by leaseholders 
    • Responsive repair reporting to include what is your responsibility to undertake as well as the use of building insurance 
    • Right of access 
    • How to deal with breaches in terms of access and ‘improvements’ without permission. 

    The final element of the course will consider potential defenses and counterclaims that leaseholders may have available to them in respect of paying for the work you’ve undertaken, and tips on how to avoid effective challenges within the First-tier Tribunal. 

    Who should attend? 

    All officers whose responsibility is the development, planning and delivery of planned maintenance and improvement works, or are responsible for the delivery of the responsive repairs contract; procurement officers for long-term contracts and tenders for works; legal officers and leasehold officers. 

    Our trainer

    Mel Cant became a Barrister in July 2000 and both prior to and since that time has worked within the housing sector to improve services to the public and providers by providing leadership, practical advice, training, support and guidance in the public, private and voluntary sectors. Mel’s “can do” attitude along with her passion for ensuring equality and fairness for all through outstanding customer service and providing practical solutions has made her a “go to” person within social housing.

    This course will also be running in Manchester.

    find out more

    Meet At

    Further information

    Price per delegate:
    1 delegate: £250.00
    2 delegates: £225.00
    3+: £200.00

    *Prices include refreshments and lunch, and are subject to VAT at the applicable rate.

    Venue map

    Download the flyer

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Training
    • VenueManchester
    • Start10 Apr 2018 10:00
    • End10 Apr 2018 16:00

    Managing for the first time – navigating the first six months

    Details

    Managing for the first time

    Your first management role is highly likely to be a major shift in responsibility. You have an opportunity to set the tone for your new team, set out your intentions as a manager and show how you will be successful. You may also be daunted and overwhelmed by the range of tasks you have to quickly become familiar with, and the breadth of what’s expected of you as a manager of people. If you have been internally promoted, there will potentially be another set of challenges to face and overcome. 

    Spending time on your professional development as a manager at the beginning of your management career will pay huge dividends, and this participative and thought provoking workshop will explore themes on becoming a manager, and help guide you to develop lasting strategies for success. 

    By attending this course, you will: 

    • Be able to develop a roadmap to help you focus on how to be successful in your new role 
    • Work out what your opportunities and challenges are as a new manager 
    • Understand what your leadership style is, and explore the concept of situational leadership 
    • Understand the importance of developing your team 
    • Develop the skills, knowledge and abilities to be a successful manager. 

    Course outline 

    • Key management and leadership skills, which ones to develop and learn 
    • Characteristics of highly performing teams – how to create yours 
    • Problem solving and decision making, tools and concepts 
    • How to plan and allocate work 
    • Action planning for continuing professional development in management skills. 

    Who should attend? 

    This course is ideal for newly-appointed or soon-to-be-appointed team leaders and managers. 

    Our trainer

    Jo Carr is a trainer, coach and development consultant with a 25 year career in leadership, management and staff development. Jo currently works with clients in the private and public sectors and has experience in social housing as both a senior leader and project manager. Jo’s specialism is behavioural change utilising a creative and adaptive approach. She uses her skills as an ILM coach and lifelong learning specialist to create and deliver stimulating and effective learning products.

    This course will also be running in London.

    find out more

    Meet At

    Further information

    Price per delegate:
    1 delegate: £250.00
    2 delegates: £225.00
    3+: £200.00

    *Prices include refreshments and lunch, and are subject to VAT at the applicable rate.

    Download the flyer

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

  3. Unlocking construction – basic techniques for non-technical staff

    Details

    Unlocking construction

    This is a highly interactive, one-day course for all non-technical staff who would like to improve their knowledge and raise their confidence when dealing with contractors, technical staff and customers regarding construction and maintenance issues. 

    What will delegates learn? 

    • How basic construction works 
    • How to diagnose basic construction problems 
    • How to recognise potential maintenance problems 
    • How to recognise issues relating to health and safety in construction 
    • How to communicate more effectively regarding technical issues 
    • How to handle repair requests more efficiently 
    • How to discuss technical issues more effectively and gain confidence 
    • How to speak knowledgeably regarding construction and maintenance 
    • How to get it right first time, saving money and resources. 

    This course will cover: 

    The training is delivered through a series of interactive sessions and covers all major trades: 

    • Joinery/carpentry 
    • Electrical 
    • Plumbing 
    • Brickwork 
    • Roofs 
    • Environmental works. 

    Specific to each trade, delegates will be able to: 

    • Ask the right questions to make a valid assessment regarding construction/maintenance issues 
    • Identify the various types of repairs applicable to each trade 
    • Diagnose potential problems on estate visits with greater accuracy 
    • Give the right advice 
    • Identify and assess the potential risks regarding health and safety 
    • Understand the basics, including materials and techniques used 
    • Speak with knowledge and confidence. 

    Who should attend? 

    • Contact centre operatives 
    • Housing management staff and caretakers 
    • Staff who undertake estate visits 
    • Sheltered housing staff 
    • Repairs centre managers 
    • Customer inspectors 
    • Everyone from a non-technical background who wishes to increase their knowledge of construction. 

    Our trainer

    Nancy Witham has more than 30 years experience within the Social Housing Sector. She delivers innovative, engaging interactive training to operational staff in Repairs & Maintenance, Neighbourhood, Customer Service and Business IT systems. Nancy’s style of training makes learning enjoyable and relevant and her training programmes receive consistently excellent feedback.

    This course will also be running in Manchester.

    find out more

    Meet At

    Further information

    Price per delegate
    1 delegate: £250.00
    2 delegates: £225.00
    3+: £200.00

    *Prices include refreshments and lunch, and are subject to VAT at the applicable rate.

    Download the flyer

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Training
    • VenueManchester
    • Start18 Apr 2018 10:00
    • End19 Apr 2018 16:00

    CMI Level 3 Certificate in First Line Management (QCF)

    Details

    CMI Level 3 Certificate in First Line Management

    This qualification is accredited by the Chartered Management Institute and offers the chance to study for a highly respected first line management qualification at Level 3 in the UK Qualifications Credit Framework.

    The programme is designed to meet the needs of existing or aspiring supervisors and first line managers within the housing sector, and is intended for those people who need to maintain and develop the effectiveness and efficiency of the operations for which they are responsible by:

    • Motivating and developing the people who work in the team or department
    • Effectively managing their time to achieve work objectives
    • Being able to understand how leadership styles create productive working relationships
    • Improving team and individual performance.

    This qualification emphasises the need for the development of personal management capabilities as a starting point. It focuses then on people and operational management principles and practices, and the development of an appreciation of resource control and use. Across all of this, it also encompasses the need to make effective use of leadership to enable, motivate and maintain high standards of operation. 

    The programme concentrates on the practical application of management theory and principles in the context of the developing first line manager, thus providing a foundation for continuing professional and personal development in management. The course is delivered over two days and the workshops cover the following areas:

    Day 1

    • Personal development as a first line manager
    • Managing your own time to achieve work plan objectives
    • How to develop and maintain effective working relationships to achieve objectives
    • Leadership styles and motivation
    • How to identify the development opportunities of individuals and teams to meet team and organisational objectives.

    Day 2

    • Create and implement a performance improvement plan
    • Understand when disciplinary and grievance procedures are used
    • How to conduct a performance counselling session
    • How to select the best course of action to address a performance issue
    • Managing a healthy, safe and productive working environment.

    Chartered Management Institute

    The CMI is the only chartered body in the UK dedicated to management and leadership. The CMI works strategically with the Council for Administration (CIA) to help set the National Occupational Standards for management and leadership.

    Fully recognised qualification

    CMI qualifications are derived from the National Occupational Standards for management and leadership and accredited on the UK Qualifications Credit Framework (QCF) and the European Qualification Framework.

    Our trainer

    Julian Hammond is an experienced training consultant, lecturer and manager at all levels of business. He has extensive experience of delivering accredited leadership and management qualifications across a wide range of industries.

    This course will also be running in London.

    find out more

    Meet At

    Further information

    Delegate fees
    Course fee (two days): £500*
    CMI registration (mandatory): £200*

    *Prices include refreshments and lunch, and are subject to VAT at the applicable rate.

    Download the flyer

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Training
    • VenueManchester
    • Start18 Apr 2018 10:00
    • End18 Apr 2018 14:30

    Equality and diversity exchange

    Details

    Equality and diversity exchange

    The event will be led and chaired by: 

    Sasha Deepwell Chief Executive Irwell Valley Housing Association, supported by Chris Root, a national guru and highly respected figure in the field of Equality and Diversity and Dave Ganz, Executive Director of HQN. 

    Topics for the event are: 

    • The next 12 months, what does this year hold for us? Chris’s crystal ball – Chris Root 
    • Diversity and leadership – Sasha Deepwell 
    • Unconscious bias – who me? – Tara Hussain, lead HQN trainer 
    • Sexual harassment – it’s news! – Chris Root 
    • Gender identity – key business issues – Chris Root.

    This event will also be held in London.

    find out more

    Meet At

    Further information

    Price per delegate:
    Members of the Equality and Diversity Exchange: FREE
    Non-members
    1 delegate: £100.00*
    2 delegates: £75.00* each
    3+: £50.00* each

    *Prices include refreshments and lunch, and are subject to VAT at the applicable rate.

    Download the flyer

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Please note that a ‘no-show’ fee of £60.00 will be charged for cancelled free places unless we receive at least 14 days’ notice of your cancellation.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Training
    • VenueLondon
    • Start18 Apr 2018 10:00
    • End18 Apr 2018 16:00

    Illegal eviction

    Details

    Illegal eviction

    Illegal eviction has been unlawful since the Forcible Entry Act 1381 – yet landlords of all kinds continue to make errors in this area. Since 1988 it has also been tortuous and expensive to lose. Indeed in 2014 the Supreme Court awarded statutory damages of £90,500 to a council tenant for unlawful eviction. 

    To tackle ‘rogue’ landlords there are new legal tools and soon letting fees in England maybe abolished. 

    Homelessness prevention/housing options staff need to clearly understand the law, best practice and remedies to ensure potential customers can keep their homes where necessary. The Homeless Reduction Act 2017 makes this critical from April 2018. 

    You will learn 

    • Who does and who does not have security of tenure – tenancies & licences and excluded tenancies/licences 
    • Which tenants have limited security and high level security 
    • Protection from Eviction Act 1977 as amended and the offences of illegal eviction and illegal harassment 
    • Who can prosecute for such offences and other remedies 
    • New options from Housing and Planning Act 2016 – civil penalties, rent repayment orders, banning orders 
    • How damages are calculated for unlawfully eviction 
    • Exactly how Assured Shorthold Tenancies should work after the Deregulation Act 2015 
    • Understand how Deposit Protection schemes under the Housing Act 2004 as amended should operate 
    • Be more effective advising private landlords and tenants. 

    Our trainer

    Richard Paris has an MA from Queens’ College, Cambridge and a post-graduate Diploma in Housing from LSE. From 1991-93 he was senior research officer at LSE Housing, and has worked for short-life and supported housing agencies, mainstream housing associations and local authorities. He is a freelance housing law specialist with 20 years’ training and development experience undertaking educational training, consultancy, policy and procedure health checks. He specialises in housing law updates, dealing with anti-social behaviour effectively, preventing and controlling rent arrears, do-it-yourself possession proceedings, the law in supported housing and the law on disrepair and best practice.

    This course will also be running in Manchester.

    find out more

    Meet At

    Further information

    Price per delegate
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    *Prices include refreshments and lunch, and are subject to VAT at the applicable rate.

    Download the flyer

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Training
    • VenueLondon
    • Start25 Apr 2018 10:00
    • End26 Apr 2018 16:00

    CMI Level 3 Certificate in First Line Management (QCF)

    Details

    CMI Level 3 Certificate in First Line Management (QCF)

    This qualification is accredited by the Chartered Management Institute and offers the chance to study for a highly respected first line management qualification at Level 3 in the UK Qualifications Credit Framework.

    The programme is designed to meet the needs of existing or aspiring supervisors and first line managers within the housing sector, and is intended for those people who need to maintain and develop the effectiveness and efficiency of the operations for which they are responsible by:

    • Motivating and developing the people who work in the team or department
    • Effectively managing their time to achieve work objectives
    • Being able to understand how leadership styles create productive working relationships
    • Improving team and individual performance.

    This qualification emphasises the need for the development of personal management capabilities as a starting point. It focuses then on people and operational management principles and practices, and the development of an appreciation of resource control and use. Across all of this, it also encompasses the need to make effective use of leadership to enable, motivate and maintain high standards of operation. 

    The programme concentrates on the practical application of management theory and principles in the context of the developing first line manager, thus providing a foundation for continuing professional and personal development in management. The course is delivered over two days and the workshops cover the following areas:

    Day 1

    • Personal development as a first line manager
    • Managing your own time to achieve work plan objectives
    • How to develop and maintain effective working relationships to achieve objectives
    • Leadership styles and motivation
    • How to identify the development opportunities of individuals and teams to meet team and organisational objectives.

    Day 2

    • Create and implement a performance improvement plan
    • Understand when disciplinary and grievance procedures are used
    • How to conduct a performance counselling session
    • How to select the best course of action to address a performance issue
    • Managing a healthy, safe and productive working environment.

    Chartered Management Institute

    The CMI is the only chartered body in the UK dedicated to management and leadership. The CMI works strategically with the Council for Administration (CIA) to help set the National Occupational Standards for management and leadership.

    Fully recognised qualification

    CMI qualifications are derived from the National Occupational Standards for management and leadership and accredited on the UK Qualifications Credit Framework (QCF) and the European Qualification Framework.

    Our trainer

    Julian Hammond is an experienced training consultant, lecturer and manager at all levels of business. He has extensive experience of delivering accredited leadership and management qualifications across a wide range of industries.

    This course will also be running in Manchester.

    find out more

    Meet At

    Further information

    Delegate fees
    Course fee (two days): £500*
    CMI registration (mandatory): £200*

    *Prices include refreshments and lunch, and are subject to VAT at the applicable rate.

    Download the flyer

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Training
    • VenueLondon
    • Start25 Apr 2018 10:00
    • End25 Apr 2018 14:30

    Equality and diversity exchange

    Details

    Equality and diversity exchange

    The event will be led and chaired by: 

    Sasha Deepwell Chief Executive Irwell Valley Housing Association, supported by Chris Root, a national guru and highly respected figure in the field of Equality and Diversity and Dave Ganz, Executive Director of HQN. 

    Topics for the event are: 

    • The next 12 months, what does this year hold for us? Chris’s crystal ball – Chris Root 
    • Diversity and leadership – Sasha Deepwell 
    • Unconscious bias – who me? – Tara Hussain, lead HQN trainer 
    • Sexual harassment – it’s news! – Chris Root 
    • Gender identity – key business issues – Chris Root.

    This event will also be held in Manchester.

    find out more

    Meet At

    Further information

    Price per delegate:
    Members of the Equality and Diversity Exchange: FREE
    Non-members
    1 delegate: £100.00*
    2 delegates: £75.00* each
    3+: £50.00* each

    *Prices include refreshments and lunch, and are subject to VAT at the applicable rate.

    Download the flyer

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Please note that a ‘no-show’ fee of £60.00 will be charged for cancelled free places unless we receive at least 14 days’ notice of your cancellation.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Training
    • VenueManchester
    • Start25 Apr 2018 10:00
    • End25 Apr 2018 16:00

    Illegal eviction

    Details

    Illegal eviction

    Illegal eviction has been unlawful since the Forcible Entry Act 1381 – yet landlords of all kinds continue to make errors in this area. Since 1988 it has also been tortuous and expensive to lose. Indeed in 2014 the Supreme Court awarded statutory damages of £90,500 to a council tenant for unlawful eviction. 

    To tackle ‘rogue’ landlords there are new legal tools and soon letting fees in England maybe abolished. 

    Homelessness prevention/housing options staff need to clearly understand the law, best practice and remedies to ensure potential customers can keep their homes where necessary. The Homeless Reduction Act 2017 makes this critical from April 2018. 

    You will learn 

    • Who does and who does not have security of tenure – tenancies & licences and excluded tenancies/licences 
    • Which tenants have limited security and high level security 
    • Protection from Eviction Act 1977 as amended and the offences of illegal eviction and illegal harassment 
    • Who can prosecute for such offences and other remedies 
    • New options from Housing and Planning Act 2016 – civil penalties, rent repayment orders, banning orders 
    • How damages are calculated for unlawfully eviction 
    • Exactly how Assured Shorthold Tenancies should work after the Deregulation Act 2015 
    • Understand how Deposit Protection schemes under the Housing Act 2004 as amended should operate 
    • Be more effective advising private landlords and tenants. 

    Our trainer

    Richard Paris has an MA from Queens’ College, Cambridge and a post-graduate Diploma in Housing from LSE. From 1991-93 he was senior research officer at LSE Housing, and has worked for short-life and supported housing agencies, mainstream housing associations and local authorities. He is a freelance housing law specialist with 20 years’ training and development experience undertaking educational training, consultancy, policy and procedure health checks. He specialises in housing law updates, dealing with anti-social behaviour effectively, preventing and controlling rent arrears, do-it-yourself possession proceedings, the law in supported housing and the law on disrepair and best practice.

    This course will also be running in London.

    find out more

    Meet At

    Further information

    Price per delegate
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    *Prices include refreshments and lunch, and are subject to VAT at the applicable rate.

    Download the flyer

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Training
    • VenueLondon
    • Start25 Apr 2018 10:00
    • End25 Apr 2018 16:00

    Rent collection - ensuring effective and efficient arrears collection processes in challenging times

    Details

    Rent collection

    With the introduction of new reforms from April 2017 and many more planned from April 2018, rent collection will be even more critical for many landlords. This course will provide practical tools and techniques for effectively managing and collecting current tenant debt.

    The roll-out of Universal Credit, the four-year freeze on working age benefits, housing element restrictions for young people under UC, restrictions to Child Tax Credits, migration from Disability Living Allowance to Personal independence Payments, the introduction of Local Housing Allowance (LHA) and continuing benefit sanctions are bringing unique challenges for households receiving benefits and those in low paid employment.

    This course will provide practical tools and techniques for effectively managing and collecting current tenant debt.

    The course will cover:

    • Establishing a ‘rent first’ culture
    • Rent collection – whose responsibility?
    • Understanding the latest challenges from existing and new reforms from the new Welfare Reform and Work Act and the Housing and Planning Act
    • Identifying opportunities for maximising customer contact to prevent and collect arrears
    • Applying practical tools and techniques of case management to improve collection
    • Negotiation for income teams/repayment agreements
    • A focus on tenancy sustainment as a driver for improving performance and reducing costs.

    The course can be tailored to your organisation, making this a flexible and cost-effective way of training staff to be their best.

    Who should attend?

    • Income officers
    • Financial inclusion officers
    • Allocation officers
    • Neighbourhood officers
    • Support officers
    • Tenancy sustainment officers
    • Welfare reform officers
    • Debt advisors.

    Our trainer

    Tony Kiely is an HQN associate and has extensive knowledge and experience of income management, both operationally and strategically, having worked in the housing sector for over 35 years. Tony is an associate tutor at the University of Chester, and has devised and delivered modules for its Learning Pathways for Housing Practice programme. He is a member of the Chartered institute of Housing and is passionate about learning and developing staff to reach their full potential. His practical training style allows for lots of interaction and his courses consistently receive excellent feedback.

    This course will also be running in Birmingham.

    find out more

    Meet At

    Further information

    Price per delegate:
    1 delegate: £250.00
    2 delegates: £225.00
    3+: £200.00

    *Prices include refreshments and lunch, and are subject to VAT at the applicable rate.

    Download the flyer

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Training
    • VenueBirmingham
    • Start26 Apr 2018 10:00
    • End26 Apr 2018 16:00

    Possession proceedings in the County Court

    Details

    Possession proceedings in the County Court

    Possession proceedings are a serious matter, undertaken by landlords as a last resort. This course is designed for staff taking possession action and will cover notices for possession, grounds for possession, the court powers on considering possession action, warrants of possession and dealing with applications to suspend a warrant. 

    This course will cover: 

    • The relevant legal framework 
    • Main grounds for possession 
    • Possession proceedings against tenants 
    • Correct notices 
    • Civil procedure rules 
    • Human Rights and Equality Act considerations 
    • Court paperwork. 

    What will delegates learn? 

    • Evidence gathering 
    • Recent case law 
    • Service of notices 
    • Court powers 
    • The principles the Court will consider in cases of mandatory possession 
    • Eviction 
    • How to deal with applications to suspend warrant of possession. 

    Who should attend? 

    New staff who are involved in taking possession action against tenants and those wanting a refresher. 

    Our trainer

    Mel Cant became a Barrister in July 2000 and both prior to and since that time has worked within the housing sector to improve services to the public and providers by providing leadership, practical advice, training, support and guidance in the public, private and voluntary sectors. Mel’s “can do” attitude along with her passion for ensuring equality and fairness for all through outstanding customer service and providing practical solutions has made her a “go to” person within social housing.

    This course will also be running in Manchester and London.

    find out more

    Meet At

    Further information

    Price per delegate:
    1 delegate: £250.00
    2 delegates: £225.00
    3+: £200.00

    *Prices include refreshments and lunch, and are subject to VAT at the applicable rate.

    Download the flyer

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Training
    • VenueLondon
    • Start03 May 2018 10:00
    • End03 May 2018 16:00

    General Data Protection Regulation (GDPR). It's nearly here – are you ready?

    Details

    General Data Protection Regulation (GDPR) – are you ready?

    The GDPR comes into force in May 2018 and the changes to the data protection laws will have a significant impact on housing organisations. Are you prepared? There are 20 million reasons to make sure you are!

    The clock is ticking and this course will help you to prepare for the new legislation.

    By attending this training you will be able to identify any ‘gaps’ in your current policies and procedures and create and implement an action plan to ensure you take the necessary steps to bring your organisation into full compliance with the GDPR BEFORE the deadline.

    The course will cover the ‘key’ elements of the GDPR for housing organisations including:

    consent, communicating privacy information, complying with individuals rights, subject access requests breach notifications, Data Protection Impact assessments, children, the consequences of getting it wrong and more.

    Ensure your organisation complies with the GDPR and avoids reputational damage and fines.

    Who should attend?

    Governance managers, business managers, record managers and database administrators, HR professionals, staff who deal with customer queries and administer personal data, IT and other staff, and every individual who wishes to become aware of their own legal rights.

    Our trainer

    Steve Palmer is a highly experienced consultant, trainer and coaching practitioner with a background in sales within the finance and commercial sectors. He is a data protection expert and a member of the Chartered Institute of Personnel and Development.*Prices include refreshments and lunch, and are subject to VAT at the applicable rate.

    find out more

    Meet At

    Further information

    Price per delegate:
    1 delegate: £250.00
    2 delegates: £225.00
    3+: £200.00

    *Prices include refreshments and lunch, and are subject to VAT at the applicable rate.

    Download the flyer

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Training
    • VenueManchester
    • Start10 May 2018 10:00
    • End10 May 2018 16:00

    Preventing housing disrepair claims

    Details

    Preventing housing disrepair claims

    Do you want to increase customer satisfaction and reduce disrepair claims? 

    This course will de-mystify the legal haze of statutory obligations placed on landlords to repair properties, and the consequences of ignoring them. It will also examine the implications that tenancy agreements and handbooks have for disrepair claims and the difference between an ‘improvement’ and ‘disrepair’, which can often be crucial in disrepair claims. 

    This course will cover: 

    • The Landlord and Tenant Act section 11 
    • The impact of tenancy terms 
    • Disrepair vs improvements 
    • The risk of ignoring complaints 
    • Disrepair pre-action protocol 
    • Relevant case law 
    • Overview of other statutory obligations. 

    You will learn: 

    • The landlord’s legal responsibilities 
    • How tenancy contracts enhance repair obligations 
    • Minimising the risk of a claim 
    • Potential defences 
    • Case management 
    • Notification of a repair. 

    Who should attend? 

    All staff who are involved in dealing with asset management or who manage those that are, including heads of service, asset managers, tenancy management officers, repairs managers, repairs officers, and team leaders. 

    Our trainer

    Mel Cant trained as a barrister and specialises in social housing law. After ten years in the legal profession, she spent a further ten working within local government, predominantly in the areas of homelessness, housing advice and allocations and lettings, as both a practitioner and consultant. She has been the Homelessness Review Officer for City of York Council for nearly ten years and undertakes the s202 reviews for all but one of the other North Yorkshire authorities. 

    This course will also be running in London.

    find out more

    Meet At

    Further information

    Price per delegate:
    1 delegate: £250.00
    2 delegates: £225.00
    3+: £200.00

    *Prices include refreshments and lunch, and are subject to VAT at the applicable rate.

    Download the flyer

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Training
    • VenueManchester
    • Start15 May 2018 10:00
    • End15 May 2018 16:00

    Mental health awareness for managers

    Details

    Mental health awareness for managers

    Having good knowledge of mental health issues is vital for managers in these challenging economic times. Many of you will be asking staff to do ‘more’, with less resources at their disposal. What can you do to prevent the development of mental health issues or to manage staff with existing mental health conditions? 

    You will learn 

    • Explore the common types of mental illness including: depression (unipolar and bipolar), psychosis and schizophrenia, personality disorder, anxiety disorders including PTSD and phobias, eating disorders 
    • To be able to define the common indicators and symptoms of mental illness that may appear in staff members 
    • Understand how stress is different to mental health issues but how both interconnect 
    • Understand how to identify, limit and manage work based stress 
    • Understand what a mentally healthy workplace is and what you can do to ensure yours is as healthy as can be 
    • How to encourage disclosure and open discussion around mental health and how to overcome stigma 
    • Learn how to manage a staff member with a mental health problem while at work or on return to work 
    • Know how staff members can access support for their stress or mental health issues. 

    Who will benefit from this course? 

    All housing and care and support managers and supervisors and human resource staff. 

    Our trainer

    Danny McGowan BSC, MSC has been involved in supporting people with substance misuse, mental health and other complex needs for over 20 years. He has developed experience in many specialist areas, such as working with hoarders and those with a dual diagnosis, and has delivered training in techniques such as motivational interviewing and CBT.

    Danny uses a combination of his years of experience, current good practice guidelines and research evidence to deliver the  topics he trains. He uses a holistic interactive training style that provides delegates with real skills and information, which they are then able to apply back in the workplace and beyond. He has delivered training and provided consultancy to numerous organisations during his career. Notable clients include the Department of Health, Department of Work and Pensions and the Home Office as well as housing organisations across the UK.

    This course will also be running in London.

    find out more

    Meet At

    Further information

    Price per delegate
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    *Prices include refreshments and lunch, and are subject to VAT at the applicable rate.

    Download the flyer

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Training
    • VenueLondon
    • Start17 May 2018 10:00
    • End17 May 2018 16:00

    Mental health awareness for managers

    Details

    Mental health awareness for managers

    Having good knowledge of mental health issues is vital for managers in these challenging economic times. Many of you will be asking staff to do ‘more’, with less resources at their disposal. What can you do to prevent the development of mental health issues or to manage staff with existing mental health conditions? 

    You will learn 

    • Explore the common types of mental illness including: depression (unipolar and bipolar), psychosis and schizophrenia, personality disorder, anxiety disorders including PTSD and phobias, eating disorders 
    • To be able to define the common indicators and symptoms of mental illness that may appear in staff members 
    • Understand how stress is different to mental health issues but how both interconnect 
    • Understand how to identify, limit and manage work based stress 
    • Understand what a mentally healthy workplace is and what you can do to ensure yours is as healthy as can be 
    • How to encourage disclosure and open discussion around mental health and how to overcome stigma 
    • Learn how to manage a staff member with a mental health problem while at work or on return to work 
    • Know how staff members can access support for their stress or mental health issues. 

    Who will benefit from this course? 

    All housing and care and support managers and supervisors and human resource staff. 

    Our trainer

    Danny McGowan BSC, MSC has been involved in supporting people with substance misuse, mental health and other complex needs for over 20 years. He has developed experience in many specialist areas, such as working with hoarders and those with a dual diagnosis, and has delivered training in techniques such as motivational interviewing and CBT.

    Danny uses a combination of his years of experience, current good practice guidelines and research evidence to deliver the  topics he trains. He uses a holistic interactive training style that provides delegates with real skills and information, which they are then able to apply back in the workplace and beyond. He has delivered training and provided consultancy to numerous organisations during his career. Notable clients include the Department of Health, Department of Work and Pensions and the Home Office as well as housing organisations across the UK.

    This course will also be running in Manchester.

    find out more

    Meet At

    Further information

    Price per delegate
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    *Prices include refreshments and lunch, and are subject to VAT at the applicable rate.

    Download the flyer

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Training
    • VenueManchester
    • Start07 Jun 2018 10:00
    • End07 Jun 2018 16:00

    Introduction to British Sign Language for housing staff

    Details

    Introduction to British Sign Language for housing staff

    Come on this course to learn more about deaf people. Understand how you can use British Sign Language (BSL) to help you feel confident and professional when you are meeting deaf customers in your work. In addition to learning everyday useful language you will also learn phrases specific to housing, eg, rooms of the house, repairs. 

    What you will learn: 

    • What BSL is and who uses it 
    • Confidence in producing the BSL alphabet and ability to ‘read’ simple words back in BSL 
    • Knowledge of a wide range of basic BSL phrases and questions, and ability to use them and ‘read’ them back 
    • Key signs and phrases relevant to housing 
    • Know what equipment can help deaf people 
    • Awareness of the professionals who help deaf people 
    • Understanding that deaf etiquette is different to that of the hearing world. 

    Course content includes: 

    • What BSL is, and a brief history 
    • The BSL alphabet 
    • Using meeting and greeting signs with residents 
    • Differences between BSL and Sign 
    • Supported English 
    • How to ask a resident a question in BSL 
    • Housing-specific signs 
    • Working with interpreters 
    • Numbers, days, time and drink/food signs 
    • Putting it all into practice. 

    Who should attend? 

    • Every member of staff who may meet a customer who is a BSL user 
    • Everyone who is thinking of undertaking a Level 1 BSL qualification and wants to have a try first. 

    Our trainer

    Julie Ryder combines an abundance of energy and knowledge and brings training alive. Her background is originally in commercial training with NatWest Mortgage Services. After losing her hearing she decided to use her deafness in a positive way, and for the past 12 years has been developing and delivering a variety of training on all disability issues. Julie has won numerous awards and has extensive experience in the housing sector, successfully training staff, managers and tenant groups.

    This course will also be running in London.

    find out more

    Meet At

    Further information

    Price per delegate
    1 delegate: £250.00 *
    2 delegates: £225.00 *
    3+: £200.00 *

    *Prices include refreshments and lunch, and are subject to VAT at the applicable rate.

    Download the flyer

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event.

    We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Training
    • VenueManchester
    • Start12 Jun 2018 10:00
    • End12 Jun 2018 16:00

    Asset management and leaseholders – S.20 consultation

    Details

    Asset management and leaseholders – S.20 consultation

    With reductions in qualification periods, the levels of leasehold accommodation owned and managed by social housing providers is increasing, and will continue to do so. 

    The aim of this training is to give officers involved in the repairing, maintaining and improvement of your stock an overview of what’s required to ensure that the delivery of such works is as smooth as possible, and you also recover the full cost of such works from your leaseholders. 

    This one-day course will consider: 

    • The Right to Buy process and the need to ensure that sale prices include the cost of all works undertaken by you over the last 10, and sometimes 15 years 
    • The need to ensure an effective S.125 notice is served within the Right to Buy process, and the implications if the notice is ineffective or lacks relevant information 
    • The clauses of the lease in terms of maintaining the stock and the potential issues where the right to improve is not included within the lease 
    • The S.20 consultation in detail in respect of major works, long-term contracts and major works within long-term contracts 
    • Permission requirements for ‘improvements’ undertaken by leaseholders 
    • Responsive repair reporting to include what is your responsibility to undertake as well as the use of building insurance 
    • Right of access 
    • How to deal with breaches in terms of access and ‘improvements’ without permission. 

    The final element of the course will consider potential defenses and counterclaims that leaseholders may have available to them in respect of paying for the work you’ve undertaken, and tips on how to avoid effective challenges within the First-tier Tribunal. 

    Who should attend? 

    All officers whose responsibility is the development, planning and delivery of planned maintenance and improvement works, or are responsible for the delivery of the responsive repairs contract; procurement officers for long-term contracts and tenders for works; legal officers and leasehold officers. 

    Our trainer

    Mel Cant became a Barrister in July 2000 and both prior to and since that time has worked within the housing sector to improve services to the public and providers by providing leadership, practical advice, training, support and guidance in the public, private and voluntary sectors. Mel’s “can do” attitude along with her passion for ensuring equality and fairness for all through outstanding customer service and providing practical solutions has made her a “go to” person within social housing.

    This course will also be running in London.

    find out more

    Meet At

    Further information

    Price per delegate:
    1 delegate: £250.00
    2 delegates: £225.00
    3+: £200.00

    *Prices include refreshments and lunch, and are subject to VAT at the applicable rate.

    Venue map

    Download the flyer

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Training
    • VenueLondon
    • Start14 Jun 2018 10:00
    • End14 Jun 2018 16:00

    Preventing housing disrepair claims

    Details

    Preventing housing disrepair claims

    Do you want to increase customer satisfaction and reduce disrepair claims? 

    This course will de-mystify the legal haze of statutory obligations placed on landlords to repair properties, and the consequences of ignoring them. It will also examine the implications that tenancy agreements and handbooks have for disrepair claims and the difference between an ‘improvement’ and ‘disrepair’, which can often be crucial in disrepair claims. 

    This course will cover: 

    • The Landlord and Tenant Act section 11 
    • The impact of tenancy terms 
    • Disrepair vs improvements 
    • The risk of ignoring complaints 
    • Disrepair pre-action protocol 
    • Relevant case law 
    • Overview of other statutory obligations. 

    You will learn: 

    • The landlord’s legal responsibilities 
    • How tenancy contracts enhance repair obligations 
    • Minimising the risk of a claim 
    • Potential defences 
    • Case management 
    • Notification of a repair. 

    Who should attend? 

    All staff who are involved in dealing with asset management or who manage those that are, including heads of service, asset managers, tenancy management officers, repairs managers, repairs officers, and team leaders. 

    Our trainer

    Mel Cant trained as a barrister and specialises in social housing law. After ten years in the legal profession, she spent a further ten working within local government, predominantly in the areas of homelessness, housing advice and allocations and lettings, as both a practitioner and consultant. She has been the Homelessness Review Officer for City of York Council for nearly ten years and undertakes the s202 reviews for all but one of the other North Yorkshire authorities. 

    This course will also be running in Manchester.

    find out more

    Meet At

    Further information

    Price per delegate:
    1 delegate: £250.00
    2 delegates: £225.00
    3+: £200.00

    *Prices include refreshments and lunch, and are subject to VAT at the applicable rate.

    Download the flyer

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

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