|
Event
|
Start |
End |
|
Boards under the spotlight: Fit for purpose governance in the new regulatory world
|
19 April 2024:
10:00am |
19 April 2024:
1:00pm |
|
Making scrutiny work: Workshop for involved residents and resident involvement staff
|
22 April 2024:
9:30am |
22 April 2024:
3:30pm |
|
Complaint handling workshop
|
22 April 2024:
1:00pm |
22 April 2024:
4:00pm |
|
Gone but not forgotten: Managing former tenant debt
|
23 April 2024:
10:00am |
24 April 2024:
1:00pm |
|
Rent arrears possession claims, cost-of-living crisis and avoiding legal pitfalls (England only)
|
23 April 2024:
10:00am |
23 April 2024:
4:00pm |
|
Asbestos Awareness
|
23 April 2024:
9:30am |
23 April 2024:
12:30pm |
|
Unlocking construction: Basic techniques for non-technical staff
|
24 April 2024:
9:30am |
24 April 2024:
4:00pm |
|
Customer complaint handling workshop
|
24 April 2024:
10:00am |
24 April 2024:
1:00pm |
|
Take notice: Benefits, money and wellbeing
|
25 April 2024:
10:00am |
25 April 2024:
12:30pm |
|
Right to Buy and Right to Acquire
|
25 April 2024:
9:30am |
25 April 2024:
2:00pm |
|
A new era for resident engagement (for housing staff)
|
25 April 2024:
10:00am |
25 April 2024:
1:00pm |
|
Imposter syndrome
|
25 April 2024:
10:00am |
25 April 2024:
12:00pm |
|
An introduction to HHSRS and housing standards (Wales only)
|
25 April 2024:
9:30am |
25 April 2024:
4:30pm |
|
Managing complaints about repairs
|
30 April 2024:
10:00am |
30 April 2024:
1:00pm |
|
Boards under the spotlight: Fit for purpose governance in the new regulatory world
|
30 April 2024:
10:00am |
30 April 2024:
1:00pm |
|
Everything you need to know about Tenant Satisfaction Measures (TSMs)
|
02 May 2024:
9:30am |
02 May 2024:
3:30pm |
|
Housing conditions: The law and best practice (England only)
|
07 May 2024:
10:00am |
07 May 2024:
4:00pm |
|
Access issues: What to do when a resident will not provide access?
|
08 May 2024:
10:00am |
08 May 2024:
4:00pm |
|
Introduction to social housing
|
09 May 2024:
9:30am |
09 May 2024:
3:30pm |
|
Project management bootcamp: How to deliver a successful project
|
09 May 2024:
10:00am |
09 May 2024:
3:00pm |
|
An introduction to plumbing, waste and drainage for non-technical staff
|
09 May 2024:
9:30am |
09 May 2024:
4:00pm |
|
Developing your confidence: Helping you to succeed
|
09 May 2024:
9:30am |
09 May 2024:
12:30pm |
|
How to develop from manager to leader
|
09 May 2024:
1:30pm |
09 May 2024:
4:30pm |
|
Training needs analysis workshop
|
13 May 2024:
2:00pm |
13 May 2024:
4:00pm |
|
First steps into management: Sink or swim!
|
14 May 2024:
9:00am |
14 May 2024:
1:00pm |
|
Tenancy fraud (England only)
|
14 May 2024:
10:00am |
14 May 2024:
4:00pm |
|
Shared ownership: Background to SO, development, sales and management
|
15 May 2024:
9:30am |
16 May 2024:
1:00pm |
|
Managing conflict, confrontation and challenging behaviour
|
15 May 2024:
10:00am |
15 May 2024:
3:00pm |
|
Customer journey mapping workshop
|
15 May 2024:
10:00am |
15 May 2024:
1:00pm |
|
The essentials of housing association finance: For new managers (housing associations only)
|
15 May 2024:
10:00am |
15 May 2024:
12:30pm |
|
Witness statement workshop
|
15 May 2024:
10:00am |
15 May 2024:
1:00pm |
|
Working effectively with hoarders
|
16 May 2024:
9:30am |
16 May 2024:
3:00pm |
|
Customer service: Telephone and digital interactions
|
16 May 2024:
9:30am |
16 May 2024:
1:30pm |
|
Safeguarding children and adults at risk
|
17 May 2024:
10:00am |
17 May 2024:
3:00pm |
|
Anti-social behaviour: A practical guide to case management and effective outcomes
|
17 May 2024:
10:00am |
17 May 2024:
1:30pm |
|
Complaints: Providing appropriate compensation and other remedies
|
20 May 2024:
9:30am |
20 May 2024:
12:30pm |
|
Collecting with care 2024: Mental health, housing income and rent arrears
|
21 May 2024:
10:00am |
21 May 2024:
1:00pm |
|
Improving Equality, Diversity and Inclusion
|
21 May 2024:
10:00am |
21 May 2024:
4:00pm |
|
ASB injunctions and possession claims in depth: When and how to use them
|
22 May 2024:
10:00am |
22 May 2024:
4:00pm |
|
Making your leasehold service work for you
|
22 May 2024:
9:30am |
22 May 2024:
3:00pm |
|
Boards under the spotlight: Fit for purpose governance in the new regulatory world
|
22 May 2024:
10:00am |
22 May 2024:
1:00pm |
|
Effective meetings: Chairing and minute taking
|
22 May 2024:
9:30am |
22 May 2024:
3:30pm |
|
Communal area and block inspections: What you need to know
|
23 May 2024:
9:30am |
23 May 2024:
4:00pm |
|
Gearing up: The Building Safety Act 2022 (England only)
|
23 May 2024:
10:00am |
23 May 2024:
1:00pm |
|
Financially vulnerable
|
28 May 2024:
10:00am |
28 May 2024:
1:00pm |
|
Solutions for tricky housing management issues (England only)
|
28 May 2024:
10:00am |
28 May 2024:
4:00pm |
|
Introduction to housing management
|
03 June 2024:
9:30am |
03 June 2024:
3:30pm |
|
Professional boundaries
|
03 June 2024:
10:00am |
03 June 2024:
3:00pm |
|
How to effectively tackle anti-social behaviour (ASB)
|
04 June 2024:
10:00am |
04 June 2024:
4:00pm |
|
Right to Buy and Right to Acquire
|
04 June 2024:
9:30am |
04 June 2024:
2:00pm |
|
Assertiveness: The art of communicating what you want
|
04 June 2024:
10:00am |
04 June 2024:
3:00pm |
|
High quality written responses to complaints: Values into action
|
04 June 2024:
9:30am |
04 June 2024:
3:00pm |
|
Repairs diagnostic questioning: A masterclass for non-technical housing officers
|
04 June 2024:
9:30am |
04 June 2024:
4:00pm |
|
Project management bootcamp: How to deliver a successful project
|
05 June 2024:
10:00am |
05 June 2024:
3:00pm |
|
Look out for the letter: Managed migration
|
05 June 2024:
10:00am |
05 June 2024:
12:00pm |
|
Understanding your customer and the experience they need
|
05 June 2024:
10:00am |
05 June 2024:
1:00pm |
|
Getting your Equality Impact Assessment right
|
06 June 2024:
9:30am |
06 June 2024:
1:00pm |
|
Condensation, damp and mould for non-technical officers
|
06 June 2024:
9:30am |
06 June 2024:
4:30pm |
|
Customer service: How to make sure you have positive relationships with your customers and increase your effectiveness
|
06 June 2024:
9:00am |
13 June 2024:
12:00pm |
|
Empty homes repairs masterclass: Avoid empty promises
|
06 June 2024:
10:00am |
06 June 2024:
4:00pm |
|
Off to a flyer 2024: Launching and sustaining successful tenancies
|
11 June 2024:
10:00am |
11 June 2024:
1:00pm |
|
Tenancies: The pitfalls of ending a tenancy – common scenarios and what to do (England only)
|
11 June 2024:
10:00am |
11 June 2024:
4:00pm |
|
Setting service charges and maximising income: A practical workshop
|
11 June 2024:
9:30am |
11 June 2024:
4:00pm |
|
Managing for the first time: Team leader and managers
|
11 June 2024:
10:00am |
11 June 2024:
3:00pm |
|
Tenancy management: The essential guide for housing officers (Wales only)
|
12 June 2024:
10:00am |
12 June 2024:
4:00pm |
|
Mental health awareness for managers
|
13 June 2024:
9:30am |
13 June 2024:
3:00pm |
|
Universal Credit: What you need to know now
|
13 June 2024:
10:00am |
13 June 2024:
4:00pm |
|
Property inspection for non-technical staff
|
13 June 2024:
9:30am |
13 June 2024:
4:00pm |
|
Boards under the spotlight: Fit for purpose governance in the new regulatory world
|
13 June 2024:
10:00am |
13 June 2024:
1:00pm |
|
Social housing sector: Everything you need to know about the current issues, including all the latest updates
|
17 June 2024:
9:30am |
17 June 2024:
1:00pm |
|
Case preparation and how possession proceedings work in the county court
|
18 June 2024:
10:00am |
18 June 2024:
4:00pm |
|
Collection to connection: Tenants in debt – sustaining tenancies
|
18 June 2024:
10:00am |
18 June 2024:
1:00pm |
|
Middle managers: Intensive skills workshop
|
18 June 2024:
10:00am |
18 June 2024:
3:00pm |
|
British Sign Language
|
18 June 2024:
9:30am |
18 June 2024:
12:30pm |
|
A new era for resident engagement (for housing staff)
|
18 June 2024:
10:00am |
18 June 2024:
1:00pm |
|
Negotiation skills workshop
|
18 June 2024:
10:00am |
19 June 2024:
1:00pm |
|
Dealing with mental health issues, substance abuse, suicidal behaviour: Face to face and over the phone
|
19 June 2024:
9:30am |
19 June 2024:
3:00pm |
|
Working with a deaf/disabled colleague
|
19 June 2024:
9:30am |
19 June 2024:
12:30pm |
|
Anti money laundering
|
20 June 2024:
10:00am |
20 June 2024:
1:00pm |
|
Damp, mould and condensation awareness (for non tech officers) — Full day
|
20 June 2024:
9:30am |
20 June 2024:
4:00pm |
|
Social housing disrepair: Prevention is better than cure
|
20 June 2024:
10:00am |
20 June 2024:
4:00pm |
|
Compassion fatigue
|
20 June 2024:
9:30am |
20 June 2024:
11:30am |
|
How to stop your workload controlling you and actually get through your to do list
|
20 June 2024:
9:00am |
20 June 2024:
12:00pm |
|
Managing a dispersed team
|
24 June 2024:
10:00am |
24 June 2024:
1:00pm |
|
Gone but not forgotten – managing former tenant debt
|
25 June 2024:
10:00am |
26 June 2024:
1:00pm |
|
Introduction to leases and recovery of service charges
|
25 June 2024:
9:30am |
25 June 2024:
3:30pm |
|
Asbestos Awareness
|
25 June 2024:
9:30am |
25 June 2024:
12:30pm |
|
An introduction to HHSRS and housing standards
|
26 June 2024:
9:30am |
26 June 2024:
4:30pm |
|
Universal Credit: Transitional protection
|
27 June 2024:
10:00am |
27 June 2024:
12:30pm |
|
Unlocking construction: Basic techniques for non-technical staff
|
27 June 2024:
9:30am |
27 June 2024:
4:00pm |
|
How to get the best from introverts and extroverts
|
28 June 2024:
9:30am |
28 June 2024:
12:30pm |
|
Introduction to social housing
|
01 July 2024:
9:30am |
01 July 2024:
3:30pm |
|
Developing your confidence: Helping you to succeed
|
01 July 2024:
1:30pm |
01 July 2024:
4:30pm |
|
How to develop from manager to leader
|
01 July 2024:
9:30am |
01 July 2024:
12:30pm |
|
Income management masterclass 2024: Prevention and recovery of rent arrears
|
02 July 2024:
10:00am |
03 July 2024:
1:00pm |
|
Domestic abuse awareness: Looking behind closed doors
|
02 July 2024:
10:00am |
02 July 2024:
3:00pm |
|
How to transition smoothly through a promotion
|
02 July 2024:
9:30am |
02 July 2024:
12:30pm |
|
Housing conditions: The law and best practice (England only)
|
02 July 2024:
10:00am |
02 July 2024:
4:00pm |
|
Financially vulnerable
|
03 July 2024:
10:00am |
03 July 2024:
1:00pm |
|
Health and safety: The five fundamentals
|
03 July 2024:
9:30am |
03 July 2024:
4:00pm |
|
A new era of resident engagement (for tenants and residents)
|
03 July 2024:
10:00am |
03 July 2024:
12:00pm |
|
Introduction to social housing law (England only)
|
04 July 2024:
10:00am |
04 July 2024:
4:00pm |
|
Making scrutiny work: Workshop for involved residents and resident involvement staff
|
04 July 2024:
9:30am |
04 July 2024:
3:30pm |
|
Motivating teams: Find the spark
|
04 July 2024:
9:00am |
04 July 2024:
12:30pm |
|
How to give feedback that gets results
|
04 July 2024:
9:30am |
04 July 2024:
11:30am |
|
Rent First: Positive conversations to maximise income, help people and prevent homelessness
|
09 July 2024:
10:00am |
10 July 2024:
1:00pm |
|
Three essential skills to sustain a healthy work, home balance and be more effective
|
09 July 2024:
10:00am |
09 July 2024:
12:00pm |
|
Project management bootcamp: How to deliver a successful project
|
10 July 2024:
10:00am |
10 July 2024:
3:00pm |
|
Shared ownership: Background to SO, development, sales and management
|
10 July 2024:
9:30am |
11 July 2024:
1:00pm |
|
Witness statement workshop
|
10 July 2024:
10:00am |
10 July 2024:
1:00pm |
|
Condensation, damp and mould: Causes, cures and the courts for technical officers
|
10 July 2024:
9:30am |
10 July 2024:
4:30pm |
|
Asset management masterclass
|
10 July 2024:
10:00am |
10 July 2024:
4:00pm |
|
Universal Credit in action: Taking it to the next level
|
11 July 2024:
10:00am |
11 July 2024:
4:00pm |
|
The essentials of housing association finance: For new managers (housing associations only)
|
15 July 2024:
10:00am |
15 July 2024:
12:30pm |
|
Access issues: What to do when a resident will not provide access?
|
16 July 2024:
10:00am |
16 July 2024:
4:00pm |
|
First steps into management: Sink or swim!
|
16 July 2024:
9:00am |
16 July 2024:
1:00pm |
|
Anti-social behaviour: A practical guide to case management and effective outcomes
|
16 July 2024:
10:00am |
16 July 2024:
1:30pm |
|
The Social Housing (Regulation) Act 2023: Training for engaged residents and staff
|
17 July 2024:
9:30am |
17 July 2024:
3:30pm |
|
Communal area and block inspections: What you need to know
|
17 July 2024:
9:30am |
17 July 2024:
4:00pm |
|
Tenancy management: The essential guide for housing officers (England only)
|
17 July 2024:
10:00am |
17 July 2024:
4:00pm |
|
Boards under the spotlight: Fit for purpose governance in the new regulatory world
|
17 July 2024:
10:00am |
17 July 2024:
1:00pm |
|
Additional financial support for tenants
|
18 July 2024:
10:00am |
18 July 2024:
12:00pm |
|
Imposter syndrome
|
18 July 2024:
10:00am |
18 July 2024:
12:00pm |
|
Equality, diversity and inclusion (EDI) data collection
|
18 July 2024:
9:30am |
18 July 2024:
12:30pm |
|
S.20 consultation: How to do it correctly so you can recover the costs of repairs and improvements from leaseholders and tenants
|
23 July 2024:
9:30am |
23 July 2024:
3:00pm |
|
Managing poor performance
|
23 July 2024:
9:00am |
23 July 2024:
12:30pm |
|
ASB injunctions and possession claims in depth: When and how to use them
|
24 July 2024:
10:00am |
24 July 2024:
4:00pm |
|
Customer complaint handling workshop
|
24 July 2024:
10:00am |
24 July 2024:
1:00pm |
|
Safeguarding for managers and safeguarding leads
|
25 July 2024:
9:30am |
25 July 2024:
4:00pm |
|
Working effectively with hoarders
|
01 August 2024:
9:30am |
01 August 2024:
3:00pm |
|
Social housing sector: Everything you need to know about the current issues, including all the latest updates
|
01 August 2024:
9:30am |
01 August 2024:
1:00pm |
|
New tenancy, new beginnings – money and moving in
|
01 August 2024:
10:00am |
01 August 2024:
12:30pm |
|
Chairing and facilitating productive meetings
|
01 August 2024:
9:00am |
01 August 2024:
12:30pm |
|
Unconscious bias: Awareness programme
|
02 August 2024:
10:00am |
02 August 2024:
3:00pm |
|
Safeguarding children and adults at risk
|
05 August 2024:
10:00am |
05 August 2024:
3:00pm |
|
Training needs analysis workshop
|
05 August 2024:
2:00pm |
05 August 2024:
4:00pm |
|
Introduction to social housing
|
06 August 2024:
9:30am |
06 August 2024:
3:30pm |
|
Setting service charges and maximising income: A practical workshop
|
06 August 2024:
9:30am |
06 August 2024:
4:00pm |
|
Compassion fatigue
|
06 August 2024:
9:30am |
06 August 2024:
11:30am |
|
Effective meetings: Chairing and minute taking
|
06 August 2024:
9:30am |
06 August 2024:
3:30pm |
|
Managing conflict, confrontation and challenging behaviour
|
07 August 2024:
10:00am |
07 August 2024:
3:00pm |
|
Introduction to housing management
|
12 August 2024:
9:30am |
12 August 2024:
3:30pm |
|
How to effectively tackle anti-social behaviour (ASB)
|
13 August 2024:
10:00am |
13 August 2024:
4:00pm |
|
Making your leasehold service work for you
|
13 August 2024:
9:30am |
13 August 2024:
3:00pm |
|
Managing for the first time: Team leader and managers
|
13 August 2024:
10:00am |
13 August 2024:
3:00pm |
|
Fire safety awareness
|
13 August 2024:
9:30am |
13 August 2024:
4:00pm |
|
Understanding your customer and the experience they need
|
14 August 2024:
10:00am |
14 August 2024:
1:00pm |
|
Excellence in procurement and contract management
|
14 August 2024:
10:00am |
14 August 2024:
4:00pm |
|
Take notice: Benefits, money and wellbeing
|
15 August 2024:
10:00am |
15 August 2024:
12:30pm |
|
Solutions for tricky housing management issues (England only)
|
15 August 2024:
10:00am |
15 August 2024:
4:00pm |
|
Customer service: Telephone and digital interactions
|
15 August 2024:
9:30am |
15 August 2024:
1:30pm |
|
Universal Credit: What you need to know now
|
20 August 2024:
10:00am |
20 August 2024:
4:00pm |
|
Middle managers: Intensive skills workshop
|
21 August 2024:
10:00am |
21 August 2024:
3:00pm |
|
Introduction to leases and recovery of service charges
|
22 August 2024:
9:30am |
22 August 2024:
3:30pm |
|
Right to Buy and Right to Acquire
|
29 August 2024:
9:30am |
29 August 2024:
2:00pm |
|
Professional boundaries
|
02 September 2024:
10:00am |
02 September 2024:
3:00pm |
|
Additional financial support for tenants
|
05 September 2024:
10:00am |
05 September 2024:
12:00pm |
|
Property inspection for non-technical staff
|
05 September 2024:
9:30am |
05 September 2024:
4:00pm |
|
Collection to connection: Tenants in debt – sustaining tenancies
|
10 September 2024:
10:00am |
10 September 2024:
1:00pm |
|
Motivating teams: Find the spark
|
10 September 2024:
9:00am |
10 September 2024:
12:30pm |
|
Asbestos Awareness
|
10 September 2024:
9:30am |
10 September 2024:
12:30pm |
|
Emotional Intelligence
|
10 September 2024:
9:30am |
10 September 2024:
12:30pm |
|
Dealing with mental health issues, substance abuse, suicidal behaviour: Face to face and over the phone
|
11 September 2024:
9:30am |
11 September 2024:
3:00pm |
|
Tenancies: the pitfalls of ending a tenancy – common scenarios and what to do — England only
|
11 September 2024:
10:00am |
11 September 2024:
4:00pm |
|
Making scrutiny work: Workshop for involved residents and resident involvement staff
|
11 September 2024:
9:30am |
11 September 2024:
3:30pm |
|
Shared ownership: Background to SO, development, sales and management
|
11 September 2024:
9:30am |
12 September 2024:
1:00pm |
|
Customer journey mapping workshop
|
11 September 2024:
10:00am |
11 September 2024:
1:00pm |
|
Advanced housing finance (housing associations only)
|
11 September 2024:
10:00am |
11 September 2024:
12:30pm |
|
Tenancy management: The essential guide for housing officers (Wales only)
|
11 September 2024:
10:00am |
11 September 2024:
4:00pm |
|
Introduction to social housing
|
12 September 2024:
9:30am |
12 September 2024:
3:30pm |
|
An introduction to plumbing, waste and drainage for non-technical staff
|
12 September 2024:
9:30am |
12 September 2024:
4:00pm |
|
Customer service: How to make sure you have positive relationships with your customers and increase your effectiveness
|
12 September 2024:
9:00am |
26 September 2024:
12:00pm |
|
Leading change
|
12 September 2024:
9:00am |
12 September 2024:
1:00pm |
|
The seven elements of Universal Credit
|
17 September 2024:
10:00am |
17 September 2024:
12:30pm |
|
First steps into management: Sink or swim!
|
17 September 2024:
9:00am |
17 September 2024:
1:00pm |
|
Rent First: Positive conversations to maximise income, help people and prevent homelessness
|
17 September 2024:
10:00am |
18 September 2024:
1:00pm |
|
Case preparation and how possession proceedings work in the county court
|
18 September 2024:
10:00am |
18 September 2024:
4:00pm |
|
Respect at work
|
18 September 2024:
9:30am |
18 September 2024:
12:30pm |
|
Anti money laundering
|
19 September 2024:
10:00am |
19 September 2024:
1:00pm |
|
Damp, mould and condensation awareness (for non tech officers) — Full day
|
19 September 2024:
9:30am |
19 September 2024:
4:00pm |
|
British Sign Language
|
19 September 2024:
9:30am |
19 September 2024:
12:30pm |
|
Repairs diagnostic questioning: A masterclass for non-technical housing officers
|
19 September 2024:
9:30am |
19 September 2024:
4:30pm |
|
ASB injunctions and possession claims in depth: When and how to use them
|
20 September 2024:
10:00am |
20 September 2024:
4:00pm |
|
Anti-social behaviour: A practical guide to case management and effective outcomes
|
20 September 2024:
10:00am |
20 September 2024:
1:30pm |
|
Improving Equality, Diversity and Inclusion
|
24 September 2024:
10:00am |
24 September 2024:
4:00pm |
|
A new era of resident engagement (for tenants and residents)
|
24 September 2024:
10:00am |
24 September 2024:
12:00pm |
|
An introduction to HHSRS and housing standards
|
24 September 2024:
9:30am |
24 September 2024:
4:30pm |
|
Hoarding advanced: Working with hoarders
|
25 September 2024:
9:30am |
25 September 2024:
3:00pm |
|
Customer complaint handling workshop
|
25 September 2024:
10:00am |
25 September 2024:
1:00pm |
|
Financially vulnerable
|
26 September 2024:
10:00am |
26 September 2024:
1:00pm |
|
S.20 consultation: How to do it correctly so you can recover the costs of repairs and improvements from leaseholders and tenants
|
26 September 2024:
9:30am |
26 September 2024:
3:00pm |
|
Communal area and block inspections: What you need to know
|
26 September 2024:
9:30am |
26 September 2024:
4:00pm |
|
Collecting with care 2024: Mental health, housing income and rent arrears
|
26 September 2024:
10:00am |
26 September 2024:
1:00pm |
|
A new era for resident engagement (for housing staff)
|
26 September 2024:
10:00am |
26 September 2024:
1:00pm |
|
Common building defects and failures for technical and non-technical staff
|
26 September 2024:
9:30am |
26 September 2024:
4:30pm |
|
An introduction to HHSRS and housing standards (Wales only)
|
26 September 2024:
9:30am |
26 September 2024:
4:30pm |
|
Housing conditions: The law and best practice (England only)
|
26 September 2024:
10:00am |
26 September 2024:
4:00pm |
|
Everything you need to know about Tenant Satisfaction Measures (TSMs)
|
01 October 2024:
9:30am |
01 October 2024:
3:30pm |
|
Income management masterclass 2024 – prevention and recovery of rent arrears
|
01 October 2024:
10:00am |
02 October 2024:
1:00pm |
|
Sexual harassment in the workplace
|
01 October 2024:
9:30am |
01 October 2024:
12:30pm |
|
Unlocking construction: Basic techniques for non-technical staff
|
02 October 2024:
9:30am |
02 October 2024:
4:00pm |
|
Introduction to housing management
|
03 October 2024:
9:30am |
03 October 2024:
3:30pm |
|
Heating or eating: Tenants in fuel poverty and what landlords can do about it
|
03 October 2024:
9:30am |
03 October 2024:
12:30pm |
|
Setting service charges and maximising income: A practical workshop
|
03 October 2024:
9:30am |
03 October 2024:
4:00pm |
|
Condensation, damp and mould: Causes, cures and the courts for technical officers
|
03 October 2024:
9:30am |
03 October 2024:
4:30pm |
|
How to give feedback that gets results
|
03 October 2024:
9:30am |
03 October 2024:
11:30am |
|
Domestic abuse awareness: Looking behind closed doors
|
04 October 2024:
10:00am |
04 October 2024:
3:00pm |
|
Dealing with succession and assignment of a social housing tenancy
|
07 October 2024:
10:00am |
07 October 2024:
4:00pm |
|
Radicalisation: Awareness and indicators
|
07 October 2024:
9:30am |
07 October 2024:
12:30pm |
|
Managing a dispersed team
|
07 October 2024:
10:00am |
07 October 2024:
1:00pm |
|
Look out for the letter: Managed migration
|
08 October 2024:
10:00am |
08 October 2024:
12:00pm |
|
Assertiveness: The art of communicating what you want
|
08 October 2024:
10:00am |
08 October 2024:
3:00pm |
|
Gone but not forgotten: Managing former tenant debt
|
08 October 2024:
10:00am |
09 October 2024:
1:00pm |
|
Developing your confidence: Helping you to succeed
|
08 October 2024:
9:30am |
08 October 2024:
12:30pm |
|
How to develop from manager to leader
|
08 October 2024:
1:30pm |
08 October 2024:
4:30pm |
|
Getting your Equality Impact Assessment right
|
08 October 2024:
9:30am |
08 October 2024:
1:00pm |
|
Witness statement workshop
|
09 October 2024:
10:00am |
09 October 2024:
1:00pm |
|
Empty homes repairs masterclass: Avoid empty promises
|
09 October 2024:
10:00am |
09 October 2024:
4:00pm |
|
Right to Buy and Right to Acquire
|
10 October 2024:
9:30am |
10 October 2024:
2:00pm |
|
How to stop your workload controlling you and actually get through your to do list
|
10 October 2024:
9:00am |
10 October 2024:
12:00pm |
|
How to effectively tackle anti-social behaviour (ASB)
|
11 October 2024:
10:00am |
11 October 2024:
4:00pm |
|
Introduction to train the trainer
|
15 October 2024:
10:00am |
15 October 2024:
3:00pm |
|
The essentials of housing association finance: For new managers (housing associations only)
|
15 October 2024:
10:00am |
15 October 2024:
12:30pm |
|
Social housing sector: Everything you need to know about the current issues, including all the latest updates
|
16 October 2024:
9:30am |
16 October 2024:
1:00pm |
|
Communal area and block inspections: What you need to know
|
16 October 2024:
9:30am |
16 October 2024:
4:00pm |
|
Safeguarding for managers and safeguarding leads
|
17 October 2024:
9:30am |
17 October 2024:
4:00pm |
|
Universal Credit – what you need to know now
|
17 October 2024:
10:00am |
17 October 2024:
4:00pm |
|
Writing better reports
|
17 October 2024:
9:30am |
17 October 2024:
3:00pm |
|
Imposter syndrome
|
17 October 2024:
10:00am |
17 October 2024:
12:00pm |
|
Solutions for tricky housing management issues (England only)
|
17 October 2024:
10:00am |
17 October 2024:
4:00pm |
|
Introduction to leases and recovery of service charges
|
22 October 2024:
9:30am |
22 October 2024:
3:30pm |
|
Off to a flyer 2024: Launching and sustaining successful tenancies
|
22 October 2024:
10:00am |
22 October 2024:
1:00pm |
|
Construction Design Management Regulations 2015 awareness
|
22 October 2024:
9:30am |
22 October 2024:
12:30pm |
|
Understanding dementia and older people’s mental illness and neurodiversity
|
23 October 2024:
9:30am |
23 October 2024:
3:00pm |
|
Behaviour and culture change
|
23 October 2024:
9:30am |
23 October 2024:
12:30pm |
|
An introduction to plumbing, waste and drainage for non-technical staff
|
24 October 2024:
9:30am |
24 October 2024:
4:00pm |
|
Managing poor performance
|
24 October 2024:
9:00am |
24 October 2024:
12:30pm |
|
Managing for the first time: Team leader and managers
|
29 October 2024:
10:00am |
29 October 2024:
3:00pm |
|
Understanding deafness
|
30 October 2024:
9:30am |
30 October 2024:
12:30pm |
|
Unconscious bias: Awareness programme
|
04 November 2024:
10:00am |
04 November 2024:
3:00pm |
|
Introduction to social housing law (England only)
|
05 November 2024:
10:00am |
05 November 2024:
4:00pm |
|
Health and safety: The five fundamentals
|
05 November 2024:
9:30am |
05 November 2024:
4:00pm |
|
Collecting with care 2024: Mental health, housing income and rent arrears
|
05 November 2024:
10:00am |
05 November 2024:
1:00pm |
|
Safeguarding children and adults at risk
|
05 November 2024:
10:00am |
05 November 2024:
3:00pm |
|
Training needs analysis workshop
|
05 November 2024:
10:00am |
05 November 2024:
12:00pm |
|
Compassion fatigue
|
05 November 2024:
9:30am |
05 November 2024:
11:30am |
|
Introduction to social housing
|
06 November 2024:
9:30am |
06 November 2024:
3:30pm |
|
High quality written responses to complaints: Values into action
|
06 November 2024:
9:30am |
06 November 2024:
3:00pm |
|
Tenancy management: The essential guide for housing officers (England only)
|
06 November 2024:
10:00am |
06 November 2024:
4:00pm |
|
Asset management masterclass
|
06 November 2024:
10:00am |
06 November 2024:
4:00pm |
|
Take notice: Benefits, money and wellbeing
|
07 November 2024:
10:00am |
07 November 2024:
12:30pm |
|
Condensation, damp and mould for non-technical officers
|
07 November 2024:
9:30am |
07 November 2024:
4:30pm |
|
How to get the best from introverts and extroverts
|
08 November 2024:
9:30am |
08 November 2024:
12:30pm |
|
Tenancies: The pitfalls of ending a tenancy – common scenarios and what to do (England only)
|
11 November 2024:
10:00am |
11 November 2024:
4:00pm |
|
Making scrutiny work: Workshop for involved residents and resident involvement staff
|
11 November 2024:
9:30am |
11 November 2024:
3:30pm |
|
S.20 consultation: How to do it correctly so you can recover the costs of repairs and improvements from leaseholders and tenants
|
12 November 2024:
9:30am |
12 November 2024:
3:00pm |
|
Property inspection for non-technical staff
|
12 November 2024:
9:30am |
12 November 2024:
4:00pm |
|
Motivating teams: Find the spark
|
12 November 2024:
9:00am |
12 November 2024:
12:30pm |
|
Customer journey mapping workshop
|
12 November 2024:
10:00am |
12 November 2024:
1:00pm |
|
Fire safety awareness
|
12 November 2024:
9:30am |
12 November 2024:
4:00pm |
|
How to transition smoothly through a promotion
|
12 November 2024:
9:30am |
12 November 2024:
12:30pm |
|
Managing conflict, confrontation and challenging behaviour
|
13 November 2024:
10:00am |
13 November 2024:
3:00pm |
|
Tenancy management: The essential guide for housing officers (Wales only)
|
13 November 2024:
10:00am |
13 November 2024:
4:00pm |
|
Excellence in procurement and contract management
|
13 November 2024:
10:00am |
13 November 2024:
4:00pm |
|
First steps into management: Sink or swim!
|
14 November 2024:
9:00am |
14 November 2024:
1:00pm |
|
Equality, diversity and inclusion (EDI) data collection
|
14 November 2024:
9:30am |
14 November 2024:
12:30pm |
|
Working effectively with hoarders
|
15 November 2024:
9:30am |
15 November 2024:
3:00pm |
|
Access issues: What to do when a resident will not provide access?
|
18 November 2024:
10:00am |
18 November 2024:
4:00pm |
|
The Social Housing (Regulation) Act 2023: Training for engaged residents and staff
|
19 November 2024:
9:30am |
19 November 2024:
3:30pm |
|
New tenancy, new beginnings: Money and moving in
|
19 November 2024:
10:00am |
19 November 2024:
12:30pm |
|
Rent First: Positive conversations to maximise income, help people and prevent homelessness
|
19 November 2024:
10:00am |
20 November 2024:
1:00pm |
|
Anti-social behaviour: A practical guide to case management and effective outcomes
|
19 November 2024:
10:00am |
19 November 2024:
1:30pm |
|
An introduction to HHSRS and housing standards (Wales only)
|
19 November 2024:
9:30am |
19 November 2024:
4:30pm |
|
Shared ownership: Background to SO, development, sales and management
|
20 November 2024:
9:30am |
21 November 2024:
1:00pm |
|
Additional financial support for tenants
|
21 November 2024:
10:00am |
21 November 2024:
12:00pm |
|
Damp, mould and condensation awareness (for non tech officers) — Full day
|
21 November 2024:
9:30am |
21 November 2024:
4:00pm |
|
Resident involvement: Measuring the value of it
|
26 November 2024:
9:30am |
26 November 2024:
3:30pm |
|
Financially vulnerable
|
26 November 2024:
10:00am |
26 November 2024:
1:00pm |
|
Sustaining and managing a tenancy: Mental health, mental capacity and hoarding
|
27 November 2024:
9:30am |
27 November 2024:
3:00pm |
|
ASB injunctions and possession claims in depth: When and how to use them
|
27 November 2024:
10:00am |
27 November 2024:
4:00pm |
|
Customer complaint handling workshop
|
27 November 2024:
10:00am |
27 November 2024:
1:00pm |
|
An introduction to HHSRS and housing standards
|
27 November 2024:
9:30am |
27 November 2024:
4:30pm |
|
Universal Credit in action: Taking it to the next level
|
28 November 2024:
10:00am |
28 November 2024:
4:00pm |
|
Making your leasehold service work for you
|
28 November 2024:
9:30am |
28 November 2024:
3:00pm |
|
Common building defects and failures for technical and non-technical staff
|
28 November 2024:
9:30am |
28 November 2024:
4:30pm |
|
How to effectively tackle anti-social behaviour (ASB)
|
02 December 2024:
10:00am |
02 December 2024:
4:00pm |
|
Introduction to housing management
|
02 December 2024:
9:30am |
02 December 2024:
3:30pm |
|
Developing your confidence: Helping you to succeed
|
02 December 2024:
9:30am |
02 December 2024:
12:30pm |
|
How to develop from manager to leader
|
02 December 2024:
1:30pm |
02 December 2024:
4:30pm |
|
Professional boundaries
|
02 December 2024:
10:00am |
02 December 2024:
3:00pm |
|
Right to Buy and Right to Acquire
|
03 December 2024:
9:30am |
03 December 2024:
2:00pm |
|
Assertiveness: The art of communicating what you want
|
03 December 2024:
10:00am |
03 December 2024:
3:00pm |
|
Income management masterclass 2024 – prevention and recovery of rent arrears
|
03 December 2024:
10:00am |
04 December 2024:
1:00pm |
|
British Sign Language
|
03 December 2024:
9:30am |
03 December 2024:
12:30pm |
|
Managing for the first time: Team leader and managers
|
04 December 2024:
10:00am |
04 December 2024:
3:00pm |
|
Getting your Equality Impact Assessment right
|
04 December 2024:
9:30am |
04 December 2024:
1:00pm |
|
Working with a deaf/disabled colleague
|
04 December 2024:
9:30am |
04 December 2024:
12:30pm |
|
An introduction to plumbing, waste and drainage for non-technical staff
|
05 December 2024:
9:30am |
05 December 2024:
4:00pm |
|
Condensation, damp and mould: Causes, cures and the courts for technical officers
|
05 December 2024:
9:30am |
05 December 2024:
4:30pm |
|
Customer service: Telephone and digital interactions
|
05 December 2024:
9:30am |
05 December 2024:
1:30pm |
|
Leading change
|
05 December 2024:
9:00am |
05 December 2024:
1:00pm |
|
Housing conditions: The law and best practice (England only)
|
05 December 2024:
10:00am |
05 December 2024:
4:00pm |
|
Social housing sector: Everything you need to know about the current issues, including all the latest updates
|
09 December 2024:
9:30am |
09 December 2024:
1:00pm |
|
Social housing disrepair: Prevention is better than cure
|
09 December 2024:
10:00am |
09 December 2024:
4:00pm |
|
Chairing and facilitating productive meetings
|
10 December 2024:
9:00am |
10 December 2024:
12:30pm |
|
Collecting with care 2024: Mental health, housing income and rent arrears
|
10 December 2024:
10:00am |
10 December 2024:
1:00pm |
|
Asbestos Awareness
|
10 December 2024:
9:30am |
10 December 2024:
12:30pm |
|
Empty homes repairs masterclass: Avoid empty promises
|
10 December 2024:
10:00am |
10 December 2024:
4:00pm |
|
Unlocking construction: Basic techniques for non-technical staff
|
11 December 2024:
9:30am |
11 December 2024:
4:00pm |
|
Middle managers: Intensive skills workshop
|
11 December 2024:
10:00am |
11 December 2024:
3:00pm |
|
Understanding your customer and the experience they need
|
11 December 2024:
10:00am |
11 December 2024:
1:00pm |
|
Gearing up: The Building Safety Act 2022 (England only)
|
11 December 2024:
10:00am |
11 December 2024:
1:00pm |
|
Solutions for tricky housing management issues (England only)
|
11 December 2024:
10:00am |
11 December 2024:
4:00pm |
|
Case preparation and how possession proceedings work in the county court
|
12 December 2024:
10:00am |
12 December 2024:
4:00pm |
|
Anti money laundering
|
12 December 2024:
10:00am |
12 December 2024:
1:00pm |
|
Repairs diagnostic questioning: A masterclass for non-technical housing officers
|
12 December 2024:
9:30am |
12 December 2024:
4:30pm |
|
How to stop your workload controlling you and actually get through your to do list
|
12 December 2024:
9:00am |
12 December 2024:
12:00pm |
|
Three essential skills to sustain a healthy work, home balance and be more effective
|
13 December 2024:
10:00am |
13 December 2024:
12:00pm |
|
Emotional Intelligence
|
17 December 2024:
9:30am |
17 December 2024:
12:30pm |
|
Dealing with mental health issues, substance abuse, suicidal behaviour – face to face and over the phone
|
18 December 2024:
9:30am |
18 December 2024:
3:00pm |
|
Setting service charges and maximising income – a practical workshop
|
19 December 2024:
9:30am |
19 December 2024:
4:00pm |
