Performance improvement support

We have helped over 200 organisations to increase performance and improve customer satisfaction. Many have gone on to achieve outstanding results winning quality awards and are delivering services of which they can be justifiably proud.

Performance improvement support

HQN is on hand to help you to improve performance. This includes:

  • Service reviews to provide external challenge as well as an opportunity to learn from 'best in class' practice
  • Policy and procedure reviews - to make sure your policies and procedures are in line with legal, regulatory and your organisation's requirements
  • Board and governance support - appraisals and mentoring. Click here for our risk analysis game - ideal for board away days
  • Complaints management support
  • Customer service and contact centre reviews
  • Equality and diversity support
  • Homelessness reviews
  • Income management service review
  • Leasehold services support
  • Organisational reviews and restructuring support
  • Performance management and improvement
  • Private rented sector advice and support
  • Process reviews
  • Service MOTs and quality assurance
  • Strategic housing reviews
  • Supported and sheltered housing reviews
  • Welfare reform support.

Media browser

Format Status Title Description Size Download
pdf Current Income management health check Is your income management service fit and healthy? Why not have a check-up? File size: 354KB Published Date: 16/08/2016 Download
pdf Current Coming to terms with your lease Helping your leaseholders to understand the terms of their lease File size: 525KB Published Date: 22/04/2014 Download

Anna Pattison

Anna Pattison

Find out more

Anna Pattison is the business manager responsible for consultancy and HQN Accredit and the main contact for all enquiries and ongoing work.

To find out more, email Anna or call 01904 557197