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The Information Commissioner’s Office (ICO) has issued a reprimand to Clyde Valley Housing Association in Lanarkshire after personal information was made accessible to other residents on an online customer portal. On the first day the portal launched in 2022, a…
By Eve Blezard, HQN As the sector faces one of the worst recruitment and retention challenges I’ve seen in my working life, I thought it’d be worthwhile sharing some of my experience and learning from both social housing and higher…
Julia Prichard, the new Chief Tenant Officer at Saffron Housing Trust, puts people at the heart of everything she does. She tells us how that approach has driven her through her whole career and is now informing her approach to…
Delivering the services that are important to customers means listening to what matters to them and acting on their feedback, says Neal Ackcral, Hyde’s Chief Operating Officer. Social housing customers are the experts in their homes and communities, so their…
The publication of the Grenfell Tower Inquiry’s final report into the fire that killed 72 people has been delayed for a third time. It was hoped that the report would be finally published before the disaster’s 7th anniversary on 14…
Housing association VIVID has announced a new £75 million sustainability-linked facility from bank Nationwide. The social landlord says the ESG metrics embedded in the loan underpin its vision for ‘More Homes, Bright Futures’, sustainability and maintaining the highest standards of…
The Housing Ombudsman has published its evaluation into its Spotlight report on noise complaints, finding that 60% of landlords who responded have self-assessed against the recommendations and are implementing an action plan. Among the report’s findings are key case studies,…
The Scottish Housing Regulator has published updated information on the presence of reinforced autoclaved aerated concrete (RAAC) in social housing. Earlier this month the regulator asked social landlords to provide an update where they were continuing to investigate the presence…
New sustainability technologies are moving at a faster pace than ever. Here, James Bradbury, Director of Development Operations at Stonewater, looks at the innovations the social landlord has seen throughout its journey to 6,000 homes and their effect on construction…
A housing association has managed to secure £26 million in extra income for its residents over the last five years. Karbon Homes’ specialist Money Matters Team, which supports customers to maximise their income entitlements, have helped over 18,000 residents since…
The government has awarded 28 groups funding through the Windrush Day Grant Scheme to support a range of arts, educational and sporting projects to commemorate the Windrush generation. The government says it has provided £480,000 in funding for projects across…
By Colin Heyman, EDI Nework Lead Associate The topics we cover in our best practice groups are chosen by the people who attend them, and it’s interesting to see which topics are raised most often and most consistently. Perhaps the…
