Negotiating with influence

Almost every day we negotiate with suppliers, customers, and colleagues. The absence of effective influencing and negotiation skills can have serious and detrimental effects on customer and inter-group relationships and, in turn, on an organisation’s success.

Negotiating with influence

Negotiating with influence Effective relationship skills are not inherent, but they can be learned by everyone, and with the right skills all staff will be better equipped to reach agreements with clients, suppliers or colleagues with less complications and stress.

This course helps participants to understand how influencing and negotiation methods can be used to achieve better deals, increased service levels and create effective, longer-lasting relationships.

What will participants learn?

  • How to develop their listening and communication skills
  • Why behaviour makes a difference
  • The language of influence
  • The difference between influencing and negotiating
  • Approaches to a negotiation
  • Identifying the phases of a negotiation
  • Identifying key areas for self-development.

Who should attend?

Everyone who wishes to improve their effectiveness in influencing and negotiation with their customers, staff, colleagues, suppliers and others.

training track record

HQN has a track record of helping organisations achieve real and lasting performance improvements. If you are interested in accessing this training package, please contact us by emailing