Meet the trainer

Find out more about our trainers

Raymond Ames

Health and safety Raymond Ames

Raymond Ames is an accredited health and safety professional and a qualified first aid instructor. He has a wealth of skills and experience gained through 20 years as a Police Officer and 14 years as a training manager in the private and public sector.

Chris Anderson

Health and safety Chris Anderson

Chris Anderson is a highly experienced trainer with over 20 years’ policing experience, and an accredited expert in use of force issues. He specialises in personal safety awareness and is currently used to provide independent opinion by the Crown Prosecution Service, defence solicitors, coroners and Crown Court on the actions of police officers and members of the public. Chris is a member of the Institute for Conflict Management and licensed to provide personal safety awareness training.

Wayne Anderson

Technical Wayne Anderson

Wayne Anderson is an expert lecturer, national conference speaker, chartered surveyor, arbitrator and consultant. His training sessions are lively, colourful and interactive and are based on extensive experience gained over 25 years with best practice organisations involved in the housing repairs and maintenance sector. Wayne has a reputation for simplifying complex issues and encouraging frontline staff to develop a deeper understanding of maintenance issues that can be applied confidently on a day-to-day basis.

Kevin Bentley

Technical Kevin Bentley

Kevin Bentley will share with you the latest information and best practice, and his wealth of experience in asset management, repairs and maintenance costs and key asset management drivers.

Kerry Bland

Kerry Bland Kerry Bland

Kerry Bland is a qualified solicitor having worked for ten years in the legal profession with legal aid. She recently left Shelter to become a consultant solicitor for Duncan Lewis Solicitors. She has become known for her extensive knowledge of anti-social behaviour, homelessness, drug/alcohol, mental health and capacity issues in relation to housing and social care matters. Throughout her career Kerry has maintained strong professional relationships with support agencies and probation who continue to make referrals to her on a regular basis.

Sharon Bryan

Personal development Sharon Bryan

Sharon Bryan is a highly accomplished and qualified lifelong learning trainer, coach and development consultant with over 20 years’ experience of working with the social housing sector. Coupled with her experience of learning and development delivery and working through transformational change, she has developed an approach that is person-centred, participative and highly interactive. With a practical eye for detail and people she is able to simplify complexity, making it applicable, relevant, and fun. As a licensed Master NLP practitioner and MTQ48 Assessor her flexibility and range of delivery techniques give an added dimension to her courses.

Mel Cant

Legal Mel Cant

Mel Cant trained as a barrister and specialises in social housing law. After ten years in the legal profession, she spent a further ten working within local government, predominantly in the areas of homelessness, housing advice and allocations and lettings, as both a practitioner and consultant. 

Jo Carr

Jo Carr Jo Carr

Jo Carr is a trainer, coach and development consultant with a 25 year career in leadership, management and staff development. Jo currently works with clients in the private and public sectors and has experience in social housing as both a senior leader and project manager. Jo’s specialism is behavioural change utilising a creative and adaptive approach. She uses her skills as an ILM coach and lifelong learning specialist to create and deliver stimulating and effective learning products.

Vicky Carroll

Technical Vicky Carroll

Vicky Carroll has over 25 years’ experience of working with Charities, Registered providers, Local Authorities and commercial businesses. She has significant experience in the private sector and has been a company Director in a commercial cost consultancy. In the public sector she has been a Director of a Private Finance Initiative with responsibility for developing and managing commercial enterprises.

Gary Cookson

Team leader Gary Cookson

Gary Cookson has held several senior HR roles across various sectors, including 12 years in housing. He has delivered CIPD, ILM and CIH programmes for many years. He speaks regularly at conferences about leadership and HR, and is a social media expert. 

Matt Dawes

Technical Matt Dawes

Matt Dawes has a wealth of experience in the asbestos industry and is fully BOHS qualified. He started as a technician in 2003 and has since worked in roles ranging from Technical Officer to Senior Consultant. He is now the Training Department Manager for Bradley Environmental Consultants Ltd.

Claire Denby-Knight

Legal Claire Denby-Knight

Claire Denby-Knight is a former police officer and independent training specialist with over 15 years’ experience of training law, diversity, sexual offences and restorative justice, as well as ‘soft skills’ such as communication, questioning and customer service. She is passionate about learning and development, and has used her skills in the criminal, educational and housing sectors.

Jackie Dickins

Income management Jackie Dickins

Jackie Dickins has been an HQN trainer and consultant for 15 years, she specialises in leasehold management and service charges. Jackie is the lease consultant/trainer for The Leasehold Network.

Jane Donohoe

Legal Jane Donohoe

Jane Donohoe is an innovative trainer and Life Coach with a proven track record for igniting a culture of change. She has a strong and distinctive approach that both values the totality of the individual and helps strengthen an organisations identity and purpose. Jane created this course through consultation, she is highly experienced and a subject matter expert, who has over 15 years experience working with victims of domestic abuse

Kevin Farrell

Resident involvement Kevin Farrell

Kevin Farrell has worked as a freelance trainer since 2010 and a consultant since 2003. He has been a housing practitioner for over 30 years in strategic management, housing organisations and local authorities, and as an executive director of a housing association and a voluntary sector homelessness organisation. He has also contributed to teaching at the School of Architecture & Built Environment at the University of Westminster. He specialises in resident-led scrutiny and has helped develop and support a large number of scrutiny panels, as well as delivering training and briefing sessions nationwide.

Theresa Ganz

Customer service Theresa Ganz

Theresa Ganz is a specialist in team development, communication and presentation skills. Her background comprises roles in housing, information technology and at Manchester Business School. A freelance trainer for many years, her courses are fun, practical and enjoyable.

Martin Gilhooly

Customer service Martin Gilhooly

Martin has over 20 years experience of helping organisations develop and deliver customer service solutions that exceed customer expectations.

He is a specialist of the Contact Centre Association (CCA) and an Associate of the Institute of Developmental Transactional Analysis (AIDTA).

Martin has an excellent reputation in the sector and beyond for designing and delivering highly enjoyable memorable events.

 

Jackie Grannell

Resident involvement Jackie Grannell

Jackie Grannell is an experienced housing professional with over 25 years’ experience of working with tenants and landlords to develop their organisation into one that delivers the very best housing services. Jackie specialises in helping tenants and landlords to make the links between involvement, scrutiny and governance to ensure that customer engagement is meaningful, measurable and delivers positive outcomes.

Alan Greaves

Technical Alan Greaves

Alan Greaves specialises in providing technical management support and advice to many water treatment companies and end users in compliance to L8, including within the housing sector. Alan was also directly involved in re-writing the 4th edition of L8 and Guidance Document HSG 274 with the HSE.

Michael Guest

Leadership and management Michael Guest

Michael Guest has extensive experience as a consultant and training of governance in the housing and other sectors. He has advised and supported organisations in their effective governance and provided well-received training and coaching to develop the board member and executive role. Michael has held governance and top leadership positions in the housing sector and is Vice Chair of Governors at a school and an ‘additional skills’ governor available for other scools. He is well known for his approachable and participative style of training, ensuring that learning is retained and can be applied in practice.

Tahira Hussain

Equality and diversity Tahira Hussain

Tahira Hussain has extensive experience working in the statutory and voluntary sector. She has a 15-year career in social work, mental health, community development and housing. 

Roger Jarman

Leadership and management Roger Jarman

Roger Jarman’s career in housing spans over 40 years. He has worked as an academic, in local government and for a range of central agencies. In the 1990s he was Head of Housing Management at the Housing Corporation. From 1999 to 2011 Roger worked at the Audit Commission where he was Head of Housing. He is now an independent housing consultant and trainer and has worked for a wide range of housing organisations and local authority clients. He is a well respected commentator on housing issues and has written extensively for HQN and others on housing policy, housing regulation, the private rented sector and related subjects.

Tony Kiely

Income management Tony Kiely

Tony Kiely is an HQN associate and has extensive knowledge and experience of income management, both operationally and strategically, having worked in the housing sector for over 35 years. Tony is an associate tutor at the University of Chester, and has devised and delivered modules for its Learning Pathways for Housing Practice programme. He is a member of the Chartered institute of Housing and is passionate about learning and developing staff to reach their full potential. His practical training style allows for lots of interaction and his courses consistently receive excellent feedback.

Clare King

Technical Clare King

Clare King has over 27 years’ experience in the social housing sector, delivering critical housing services and key management projects. She has an extensive range of change management, people management, strategic planning, commercial awareness, budgetary management and contract negotiation skills, and has delivered first class leadership and performance improvement. Clare has vast experience in training, recruitment and performance management, and has facilitated training and leadership events and conferences to help bring about service and organisational improvements. Clare is a Fellow of the Chartered Institute of Housing and recently completed the Leadership Course at Henley Business School at Reading University.

Chris Knight

Personal development Chris Knight

After ten years’ experience as a police officer, Chris Knight has spent over 20 years working in social housing in a variety of senior roles in local authorities and housing associations, and most recently as a consultant specialising in performance improvement. He uses his experience to create an enjoyable, entertaining and positive learning environment.

LouDeemY Productions

Mental health LouDeemY Productions

LouDeemY Productions create and deliver exciting, unique and innovative multimedia performances and workshops.

From young people to mental health service users their aim is to involve their audiences and participants.

Co-founders Louise (Lou) and Nadeem (DeemY) are both freelance artists in their own right, who have merged their talent, skills, ingenuity and humour under the LouDeemY banner.

Alison Markantonis

Income management Alison Markantonis

Alison Markantonis is an experienced welfare benefits, financial capability and employment skills practitioner, who has worked successfully in the affordable housing and benefits sector for the last 27 years. She has worked with many housing and support organisations and brings her extensive experience to specialise in demystifying the benefits system, money management and employability skills training for both frontline staff and tenants. Her approach is participative and interactive, using case studies and her own experience to take the complex, and make it not only simple, but also applicable.

Danny McGowan

Mental health and wellbeing Danny McGowan

Danny McGowan BSC, MSC has been involved in working with substance misuse, mental health and complex needs for over 20 years. He specialises in translating science into common sense and has an interactive and engaging training style which provides you with practical skills, not just a lot of facts and figures.

Katrina Michael

Personal development Katrina Michael

Katrina Michael is a HQN associate. Katrina is a chartered accountant, and has worked as Company Secretary for over six years. She has worked in the housing sector for over 25 years. Katrina is passionate about good governance and her engaging style of presentation ensures that the training is informative, enjoyable and practical.

Helen Muir

Income management Helen Muir

HQN Associate Helen Muir is an expert in leasehold management and has worked with a large number of housing organisations to help them improve their leasehold management services. Helen is highly experienced in providing training on a range of leasehold management and home ownership topics.

Bill Mundy

Bill Mundy Bill Mundy

Bill Mundy is a qualified trainer with wide-ranging experience of delivering leadership and technical courses. Bill was a police inspector in the Greater Manchester Police for over 30 years during which time he was involved in several terrorist operations including the aftermath of the Manchester bombing in 1996, and as a counter terrorist liaison officer. He has a wide range of operational and management experience. His last five years of service with the police was as Head of Leadership Training at the force training school. Since leaving the police Bill has delivered training in the housing sector and taught in high schools and lectured at further education colleges.

Wendy Murphy

Leadership and management Wendy Murphy

Wendy Murphy is an experienced coach who has helped to set up and run many in-house and external coaching and mentoring programmes. She has worked as a coach and mentor to hundreds of people in different sectors and at different stages of their careers. Wendy works with an action-orientated results-based coaching approach, to deliver key outcomes based on personal and organisational values.

Caroline Oubridge

Customer service Caroline Oubridge

Caroline Oubridge started out making community programmes for BBC local radio before working in press and communications for national charities for over 15 years. She's a strong believer in straightforward communication and now specialises in training and advising organisations on how to explain who they are, what they do and why it matters. Caroline always delivers training that is informative, enjoyable and practical.

Steve Palmer

Personal development Steve Palmer

Steve Palmer is a highly experienced training and coaching practitioner with a background in sales within the finance and commercial sectors. He is a member of the Chartered Institute of Personnel and Development and delivers a wide range of highly impactful and enjoyable training programmes.

Richard Paris

Legal Richard Paris

Richard Paris has an MA from Queens’ College, Cambridge and a post-graduate Diploma in Housing from LSE. From 1991-93 he was senior research officer at LSE Housing, and has worked for short-life and supported housing agencies, mainstream housing associations and local authorities. He is a freelance housing law specialist with 20 years’ training and development experience undertaking educational training, consultancy, policy and procedure health checks. He specialises in housing law updates, dealing with anti-social behaviour effectively, preventing and controlling rent arrears, do-it-yourself possession proceedings, the law in supported housing and the law on disrepair and best practice.

Ian Parker

Leadership and management Ian Parker

The course will be presented by HQN’s Lead Finance Associate and head of our Housing Finance Network - Ian Parker, who has promoted VfM across the sector for many years and he has helped several organisations to be regraded upwards following VfM downgrades.

Martin Pereira

Technical Martin Pereira

Martin Pereira is the Housing Strategy Manager at the London Borough of Havering with 15 years’ experience in all areas of private and social housing, including housing management and procurement, strategy and policy development and the private housing sector. He has led Havering to be one of first councils in the country to set up its own social lettings agency for which he holds strategic and operational responsibility.

Martin is also a freelance consultant and trainer and has supported and trained with a number of local authorities and other housing organisations across the country.

Steve Rafferty

Resident involvement Steve Rafferty

Steve Rafferty is an experienced trainer and consultant. He has worked in the housing sector since the early 1980s and has been delivering training courses within the supported housing sector for over ten years. He has also worked with numerous support providers throughout the UK and has helped to develop good practice.

Lisa Redwood

Mental health Lisa Redwood

Lisa Redwood has over 20 years’ experience working within the health and social care sector with a wide range of client groups. She has worked with ex-offenders both in prison and community settings. For 12 years she managed supported housing services for high-risk offenders.

Julie Ryder

Equality and diversity Julie Ryder

Julie Ryder combines an abundance of energy and knowledge and brings training alive. Her background is originally in commercial training with NatWest Mortgage Services. After losing her hearing she decided to use her deafness in a positive way, and for the past 12 years has been developing and delivering a variety of training on all disability issues. Julie has won numerous awards and has extensive experience in the housing sector, successfully training staff, managers and tenant groups.

Syka Sheikh

Legal Syka Sheikh

Syka Sheikh is a solicitor with over 12 years’ post-qualification experience, currently working as a legal operations manager for a large housing association in West Yorkshire. She specialises in housing litigation, tackling anti-social behaviour, injunctions and possession proceedings. Syka provides training to a wide variety of clients, including housing organisations and local authorities. Her style of training is informative and interactive with opportunities for delegates to ask questions relating to their areas of work.

Helena Taylor-Knox

Mental health Helena Taylor-Knox

Helena Taylor-Knox, BSc (Hons),MSc, ACIH, MBPsS, is a Managing Director in her own partnership consultancy specialising in the organisational development arena, and a consultant and coach with HQN, for whom she provides leadership coaching to clients looking to achieve the highest standards in performance management and organisational excellence. Helena’s company is also the preferred provider of leadership development and coaching to the MAA, the UK trade body for marketing.

Helena is a Business Psychologist and is a member of the British Psychological Society, the Special Group for Coaching Psychology and the Association of Business Psychologists. She has a BSc in Behavioural Sciences and a Master’s in Mental Health (Organisational Psychology and Psychiatry). After completing her clinical training in New York, Helena moved to Wiltshire and set up her business in London. She is currently undertaking her doctorate in coaching and mentoring.

Andy Turner

Health and safety Andy Turner

Andy Turner has over twenty years experience of managing occupational health and safety and enterprise risk management in the public and private sector. Andy has designed and delivered award-winning health and safety and risk management systems for the housing sector over the last seven years and has spoken at national conferences on safety and risk issues. He has a practical and common sense approach to managing risk with a clear focus on the priorities you need to ensure compliance and good practice.

Richard Walker

Customer service Richard Walker

Richard Walker is an HQN trainer and associate and has extensive knowledge and experience of customer service management, both operationally and strategically, having worked in the housing sector for over 20 years. Richard has proven success of both developing and turning round complaints services and he has undertaken numerous reviews and training sessions as a trainer and consultant. He is a trained Customer Service Excellence assessor and has also operated in a private sector customer service environment. His practical and relaxed training style ensures attendees engage and get the most out of his sessions.

Ruth Walker-Cotton

Ruth Walker-Cotton Ruth Walker-Cotton

Ruth Walker-Cotton is a qualified project manager (APM PMQ) and a member of the Association of Project Management. Ruth has extensive experience managing projects globally for an International Charity, the NHS and the housing sector.

Rachel Whitrod

Customer service Rachel Whitrod

Rachel Whitrod has an extensive knowledge of social housing, resident involvement, volunteer management and training, which led her to create her own independent housing consultancy in 2011. Before this she managed customer services and complaints for a highly respected high street retailer where she utlised her key skills in customer insight and engagement. A practising NLP practitioner, hypnotist and coach, Rachel structures her sessions to be interactive, thought-provoking and practical.

Peter Wilson

Technical Peter Wilson

Peter Wilson has over 30 years’ experience in public and private sector housing. A chartered environmental health practitioner and a chartered surveyor, he has also worked as a housing manager responsible for over 11,000 properties. He is still actively involved in survey work, litigation and consultancy. He combines a wealth of ‘hands-on’ knowledge with an interactive training style and extensive experience.

Nancy Witham

Repairs and maintenance Nancy Witham

Nancy Witham has more than 30 years experience within the Social Housing Sector. She delivers innovative, engaging interactive training to operational staff in Repairs & Maintenance, Neighbourhood, Customer Service and Business IT systems. Nancy’s style of training makes learning enjoyable and relevant and her training programmes receive consistently excellent feedback.