Income management and welfare benefit

  1. image-Leasehold – Making your leasehold service work for you Leasehold – Making your leasehold service work for you

    Does your organisation manage leasehold properties? If so, are you doing enough to ensure you recover the costs of delivering your leasehold service and maximising your income?
  2. image-Controversial changes to personal independence payments – In-house.jpg Personal Independence Payments (PIP) – Controversial changes

    Disabilities Minister Sarah Newton recently announced that all 1.6 million Personal Independence Payment (PIP) claims will be reviewed as an administrative exercise as a result of the High Court decision in December 2017. It has been disclosed by the government that they believe up to 220,000 people could be entitled to a higher award as a result.
  3. image-Rent collection - dealing with tenant insolvency, debt relief orders and individual voluntary arrangements Rent collection - dealing with tenant insolvency, debt relief orders and individual voluntary arrangements

    Social landlords face a constant struggle trying to persuade heavily indebted tenants that paying rent takes priority over paying off bigger, more threatening creditors. But while a tenant is concentrating on paying these creditors off, what’s happening to their mounting rent arrears?
  4. image-Rent collection - ensuring effective and efficient arrears collection processes in challenging times Rent collection - ensuring effective and efficient arrears collection processes in challenging times

    With the introduction of new reforms from April 2017 and many more planned from April 2018, rent collection will be even more critical for many landlords. This course will provide practical tools and techniques for effectively managing and collecting current tenant debt.
  5. image-Rent collection - former tenant debt collection Rent collection - former tenant debt collection

    With legislation from the Welfare Reform and Work and the Housing and Planning Acts 2016 biting, it will be more important than ever for landlords to collect all income due, including former tenant debt.
  6. image-Rent collection - how to prevent rent arrears from day one Rent collection - how to prevent rent arrears from day one

    Getting the relationship between landlord and tenant off to a good start is critical. It is a vital time, when key messages should be given regarding the obligations of paying rent.
  7. image-Rent collection - strategy and risk management Rent collection - strategy and risk management

    With new legislation from the Welfare Reform and Work and the Housing and Planning Acts of 2016 set to have a profound impact on landlords’ ability to successfully collect all income due, it will be critical for organisations to have a robust strategy and working risk management plan.
  8. image-Rent collection - the challenges and impact of the 2016 Acts: Welfare Reform and Work and Housing and Planning Rent collection - the challenges and impact of the 2016 Acts: Welfare Reform and Work and Housing and Planning

    With new legislation from the Welfare Reform and Work Act 2016 and the Housing and Planning Act 2016 beginning to bite, it will be more important than ever for landlords to collect all income due.
  9. image-Rent collection - using financial inclusion methods to maximise income Rent collection - using financial inclusion methods to maximise income

    This course will consider the role of financial inclusion in helping social housing tenants to make the most of their income and aid with rent collection and tenancy sustainability.
  10. Rent collection and benefit regimes Rent collection and benefit regimes for residents in supported/sheltered housing and vulnerable people in general needs accommodation

    With new legislation from the Welfare Reform and Work and the Housing and Planning Acts 2016 set to have a profound impact on supported and sheltered housing schemes as well as vulnerable tenants in social housing, particularly under- 35s, the difficult job of ensuring income maximisation for your tenants and a proficient rent collection service for your organisation will be more important than ever. Tenancy sustainment and affordability will be key issues to consider in the future.
  11. image-Setting service charges and maximising income – a practical workshop Service charges - Setting service charges and maximising income – a practical workshop

    It has never been more important to maximise income. In real terms the 1% cut over the next four years is the equivalent of 15% when you take into account that financial forecasts included assumptions about rent increases. Many organisations spend hundreds of thousands of pounds on providing services. But few recover the full costs from their tenants and leaseholders. Councils are raiding the HRA to balance the general fund – yet another squeeze!
  12. image-Help your tenants get to grips with money Tenants – Help them get to grips with money

    Budgeting is a vital part of getting to grips with finances, and while living on a limited income it could be the solution to avoiding financial difficulties.
  13. image-Helping your tenants with positive debt management Tenants – Helping them with positive debt management

    We all accumulate debt at some point in our life: there is really no way around it. Debt management requires a lot of sacrifice and hard work, but as long as the plan is properly designed, there should be no reason to regress.
  14. image-Universal Credit - focus on housing costs – In-house.jpg Universal Credit – focus on housing costs

    The calculation of entitlement to assistance with rent payments is similar to the current Housing Benefit system. However, there are some significant differences which will pose challenges for tenants and landlords. In some cases this could result in a tenant receiving no financial assistance with legitimate housing costs.
  15. image-Universal Credit - In-house.jpg Universal Credit – here it comes, ready or not!

    The constant delays and changes to the implementation of Universal Credit have been hugely frustrating for landlords. Some still have a lack of understanding of the potentially serious impact UC is going to have on collection performance.

  16. image-Universal credit refresher – Half day or full day Universal credit refresher – Half day or full day

    We have come a long way since the introduction of Universal Credit in 2013, and the Department for Works and Pensions (DWP) have ironed out many ‘wrinkles’ from their ‘test and learn’ approach along the way.
  17. image-Welfare reform and suicidal behaviour Welfare reform and suicidal behaviour

    It’s been reported that welfare reform has been a contributory factor to the suicides of at least 20 people recently. Unsurprisingly, there is concern among health professionals, charities and claimants over the impact welfare reform is having on the mental health of some of Britain's most vulnerable people.
  18. image-Welfare reform/rent collection - are you prepared for Universal Credit roll out? Welfare reform/rent collection - are you prepared for Universal Credit roll out?

    Universal Credit is coming to a Jobcentre near you! This year will see the pace of roll-out for Universal Credit increased across the country – are you ready?