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Come on this course to learn more about deaf people. Understand how you can use British Sign Language (BSL) to help you feel confident and professional when you are meeting deaf customers in your work. In addition to learning everyday useful language you
Starting or acquiring a commercial business? Looking to develop into new markets? Thinking of diversifying and buying an existing business or need to grow your business into a profit making entity?
The GDPR comes into force in May 2018 and the changes to the data protection laws will have a significant impact on housing organisations.
‘Confrontation’, ‘conflict’, ‘challenging behaviour’ - terms that stop people managers in their tracks because they are uncomfortable, destructive and stressful. This interactive workshop is focused on the skills to help managers feel and be more confident in tackling uncomfortable situations, view conflict as less of a threat and accept that at times, inevitably, human interactions go wrong.
Team leaders play a crucial role in organisations. It can also be a complex and challenging role, and this participative workshop will focus on the task of balancing the relationship between teams and management.