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Does your organisation deliver first-class customer service even when the going gets tough? This workshop has received high praise from over 10,000 delegates for being powerful, practical and thoroughly enjoyable.
This workshop will help to equip those involved in the delivery of customer service, and those who support them: it’s powerful, relevant and thoroughly enjoyable, and can be tailored to meet your unique values.
This course will examine in detail the housing provisions of the new Housing and Planning Act and what changes it requires to policies, procedures and practice.
With new legislation from the Welfare Reform and Work and the Housing and Planning Acts 2016 beginning to bite, it will be more important than ever for landlords to collect all income due including former tenant debt.
It has never been more important to maximise income. In real terms the 1% cut over the next four years is the equivalent of 15% when you take into account that financial forecasts included assumptions about rent increases. Many organisations spend hundreds of thousands of pounds on providing services. But few recover the full costs from their tenants and leaseholders. Councils are raiding the HRA to balance the general fund – yet another squeeze!