1. HQN summer school gas safety masterclass

    Details

    HQN Summer School Gas Safety Master Class 2017

    Make sure you are safe and compliant

    Your tenants’ safety is your legal responsibility and of the utmost importance.

    You know your duties and your responsibilities but…

    • Are you fully compliant?
    • Are you up to speed with the latest best practice?
    • What should you do if things start to go wrong?

    Now’s the time to find out - this master class will:

    • Provide practical guidance on the legal aspects
    • Help you get the most out of your services
    • Help you plan for the future.

    Whether it’s a refresher or completely new to you, the 2017 masterclass will be of enormous benefit.

    What will be covered:

    • The ins and outs of legislation – guidance on how to remain compliant and the latest case law affecting you. Including information on the age-old issue of access
    • Effective working with your contractor – make sure the relationship is delivering what you need
    • DLOs - what should your in-house contractor be doing
    • Are your maintenance systems up to date? The main issues and a checklist of what you should be doing
    • Key performance indicators, monitoring and reporting arrangements – what, where and when?
    • Best practice – take stock of current best practice including the benefits of SMART technology
    • Managing and mitigating your risks and disaster recovery – effective planning for the future. Lessons learnt from organisations that have been downgraded as a result of failures in their systems and procedures – the pitfalls to avoid.

    Kevin Bentley, HQN Asset Management Associate will chair the day and provide his expertise on this topic.

    Confirmed speakers: 

    Claire Heyes, Chief Executive at CORGI Technical Services and Founder of the Association of Gas Safety Managers
    Trevor Batt, Technical Safety Manager at CORGI
    Peter McHugh, Responsive Repairs Manager, Rochdale Boroughwide Housing
    Mark Bird, Walsall Housing Group
    Scott Bridge, Head of Maintenance, Greenfields Community Housing

    Who should attend?

    Repairs and maintenance operatives, gas managers, health and safety managers, officers and operatives, void and housing managers, surveyors and multi-skilled operatives, operations management and those responsible for contracting with, assessing and managing gas safety.

    Delegate fees:

    Full price: £209.00 *
    Members of any HQN network: £179.00 *
    Early Bird: £195.00 *

    * Please note that all prices are subject to standard VAT. Please call 0845 4747 004 for more information. Early bird ends Friday 28 July 2017.

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    • Event TypeHQN Event
    • Venuethestudio Manchester
    • Address The Hive, M1 1FN
    • Start05 Sep 2017 10:00
    • End05 Sep 2017 16:00

    Good governance – views from all sides of the table

    Details

    Good governance

    It's time to re-think the way we do governance. Are your arrangements fit for purpose in the era of safety and new build?

    Book on to HQN's masterclass to find out what you should be doing to raise your governance standards.  

    Final accountability rests with the Board. The Board must act in the best interests of your residents, your employees, your key stakeholders and investors. That's not an easy task and they can't do it alone. There's a whole support team behind them. Your framework and procedures must help Board members to do their jobs effectively. Getting the relationships right and the most from skills and expertise is vital.

    So join HQN Chief Executive Alistair McIntosh, Mick Warner from the Homes and Communities Agency and our leading governance associate Colin Ward, former Director of Business Assurance at Helena Partnerships, for a day of strategic advice and practical guidance.

    You'll get to hear from all sides of the table – the company secretary/governance officer, the Executive team, the Board chair and the NEDs. We'll leave no stone unturned.

    Sessions include:

    • HCA – what does good governance look like?
    • The HQN experience: what makes a good board? what are the common pitfalls? How best to avoid them
    • The NED’s perspective – how do NEDs get close to an organisation and make the right decisions when it's not our day job?
    • The Chief Executive’s perspective
    • A day in the life of the company secretary/governance officer - dealing with the essentials from board papers to minutes
    • Making meetings more effective
    • Putting it right when it all goes wrong.

    Confirmed speakers:

    • Alistair McIntosh, Chief Executive, HQN
    • Mick Warner, Deputy Director of Regulation, Homes and Communities Agency
    • Tony Stacey, Chief Executive, South Yorkshire Housing Association
    • Jacqui McKinlay, Chief Executive, Centre for Public Scrutiny
    • Claire Ryan, Director of Business Assurance, South Liverpool Homes
    • Colin Ward, HQN Associate and former Director of Business Assurance at Helena Partnerships.

    Delegate fees:

    Full price: £289.00 *
    Members of any HQN network: £209.00 *
    Early Bird: £259.00 *

    * Please note that all prices are subject to standard VAT. Please call 0845 4747 004 for more information. Early bird ends Friday 4 August 2017.

    This event will also be held in London.

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    • Event TypeHQN Event
    • VenueLondon
    • Start07 Sep 2017 08:45
    • End07 Sep 2017 13:15

    Full Universal Credit survival guide: protecting budgets and minimising risk

    Details

    Full Universal Credit Survival Guide

    As the impact of full Universal Credit becomes clear, this FREE half-day seminar will explore whether landlords have the right strategies in place to protect budgets and minimise risk. 

    With 8 out of 10 social housing tenants moved on to Universal Credit falling into rent arrears, leadership teams and Boards are now reviewing their plans to ensure they can protect the long-term future of their organisations as the policy is rolled out across the country. 

    This half-day seminar will look at how improved engagement with customers and utilising new technology is proving critical to helping landlords to protect rental income. 

    The event, in association with Housing Contact, will look at the lessons learned from housing associations and local authorities who have experienced full Universal Credit rollout, and how landlords are reshaping policies and services with the help of innovative technology. 

    Confirmed speakers and sessions: 

    • The National Federation of ALMOs will talk about their latest research into the impact of Universal Credit and the strategic challenges being faced
    • John Doyle from Housing Contact will discuss the findings from research carried out with HQN on developing a strategic approach to tackling Universal Credit
    • Citizens Advice will explain why they are campaigning to get Universal Credit rollout paused and the impact it is having on communities
    • Presentations and panel discussions featuring housing associations who have experienced full Universal Credit roll out.

    About Housing Contact 

    Housing Contact provides a fast and simple customer contact system that removes costly time and effort spent on outbound calling, and allows staff to focus on engaging directly with customers. 

    For more information visit www.housingcontact.co.uk 

    Delegate fees:

    This is a free half-day seminar.

    SOLD OUT

    If you would like to be added to the reserve list, please email events@hqnetwork.co.uk

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  2. Playground and play area safety – an introduction to your responsibilities

    Details

    Playground safety

    This is an introductory course for anyone who has the responsibility in the organisation for making sure that play areas are safely maintained and what the requirements are. Come along to hear the ‘definitive’ guidance, so that you’ll know what you need to do to meet health and safety requirements, legislation and British Standards.

    The day will cover:

    The laws around inspections, risk assessment, etc, and what is required to comply - including an overview of British Standards that apply to play areas

    The different types of play area and what types of maintenance programme is required for each type – including:

    • Playgrounds – external specific park areas with fixed swings, slides, etc
    • Permanently installed outdoor fitness equipment
    • Play areas (external) – including equipment such as a sandpit, plastic rocking toys, plastic slide, climbing frame and push toys
    • Play areas (inside a scheme) – such as a set aside area in a communal lounge with lego, plastic toys, dolls and teddies
    • What training is required to be able to undertake inspection and maintenance
    • What information should be contained in a policy for an organisation.

    The course will be delivered by Stuart Griffiths, one of RoSPA’s experts in this field.

    Delegate fees:

    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    * Please note that all prices are subject to standard VAT. Please call 0845 4747 004 for more information.

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    • Event TypeHQN Event
    • VenueManchester
    • Start13 Sep 2017 10:30
    • End13 Sep 2017 14:00

    HQN Business Transformation Group workshops – thinking differently – SOLD OUT

    Details

    Business transformation group

    ‘Changing the way we do business’ is the mantra for many housing organisations as they seek to adapt to a new landscape where housing delivery, being more efficient and the sweating of assets are the top priorities.

    Housing providers all over the country are embarking on business transformation journeys of all different shapes and sizes. Some are focusing on very specific areas while others are recalibrating their entire organisation - or merging with others. And while millions of pounds is being spent on new technology, it is buy-in from colleagues and residents that is most fundamental to a successful change programme.

    In the coming months, the Housing Quality Network is joining forces with a number of housing associations and technology companies for a series of workshops dedicated to business transformation, channel shift and culture
    change.

    Each workshop is designed to be fully interactive with participants invited to discuss, debate and share best practice on the theme chosen by the host organisation.

    Business Transformation Group workshop programme:

    • New Charter – Ashton-under-Lyne, Greater Manchester – 13 September – Process redesign: capturing, costing and modelling changes and customer channel shift
    • Hightown Housing Association – 12 October – Present imperfect: implementing system change in the real world.

    Places for each event are strictly limited to 20 and will be made available on a first come, first served basis.

    More details about each workshop, including timings, will be made available in due course. Further workshops are to be added.

    Take the survey

    Running alongside our programme of workshops, HQN is undertaking a major research project into the business transformation agenda within the housing sector. Please take a few minutes to complete our survey and let us know what your organisation is doing and why:

    https://www.surveymonkey.co.uk/r/3JLV6TK

    If you would like to join the Business Transformation Group, please contact jon.land@hqnetwork.co.uk - your organisation must be a member of the Housing Quality Network.

    Delegate fees:

    Full price: £60.00 *

    *Members of the Housing Quality Network (including BTG) and HQN Cymru can attend for free. Please note that all prices are subject to standard VAT. Please call 0845 4747 004 for more information.

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    • Event TypeHQN Event
    • VenueBirmingham
    • Start14 Sep 2017 10:00
    • End14 Sep 2017 16:00

    UKATA-approved* duty to manage asbestos training – asbestos training tailored specifically for the social housing sector

    Details

    UKATA-approved duty to manage asbestos training

    Does the very mention of asbestos conjure up images of high costs and the risk of serious detriment? It doesn’t need to.

    HQN has worked with Bradley Environmental, one of the UK’s most respected UKATA-approved asbestos training providers with over 25 years of industry experience, to deliver a one-day UKATA-approved* course that’s tailored to social housing providers.

    What’s covered?

    • Asbestos awareness (refresher)
    • Legislative requirements
    • Defining the duty to manage asbestos
    • Types, risks and locations of asbestos containing materials (ACMs)
    • The survey report, register and their use
    • Dealing with your ACMs
    • Information, instruction and training
    • Record, review and key.

    By the end of the course delegates will understand:

    • The hazards associated with asbestos and where it is found
    • Their responsibilities with regards to the duty to manage asbestos
    • How to prioritise asbestos and create an action plan
    • The requirements for and how to use asbestos surveys and registers
    • The purpose for and content of an asbestos management plan
    • The different asbestos removal and remediation projects
    • The different types of asbestos training.

    Our trainer:

    Matt Dawes, Senior Asbestos Consultant and Trainer at Bradley Environmental, will guide you through the day and answer all your questions. Matt has been in the asbestos industry for over 12 years as both a consultant and a client representative for a major social housing provider.

    Here’s what some of our previous delegates had to say:

    “Excellent trainer, discussion aspects interesting, very knowledgeable and kept session on track. Very satisfied and glad I attended”
    Graham Thomas, Health and Safety Compliance Officer, Places for People

    “Good delivery of the course, remained varied, encouraged interaction. Stories of examples were interesting.”
    Davinia Mohabier, Senior Surveyor, Genesis Housing Association Ltd

    “Really excellent presentation. Clear and informative. Well tailored to suit the needs of those with either little or plenty of prior knowledge.”
    Gary Martin, Technical Officer, Rochdale Boroughwide Housing

    Who should attend?

    Designed for everyone with ‘duty to manage’ responsibilities for asbestos management and responsibility for protecting the people who work in such premises. Whether you’re an asset director, manager or team leader, planned and responsive maintenance manager, voids manager, health and safety officer or adviser, surveyor, or you work in aids and adaptations, this is an essential training course for you. You should have completed an asbestos awareness session within the past 18 months.

    *Delegates will need to have completed a UKATA-approved asbestos awareness session within the past 18 months in order to achieve UKATA approval on this course. If your asbestos awareness training was not UKATA-approved then you can still attend our duty to manage training but you will receive a HQN certificate of attendance rather than a UKATA one. If you’re not sure whether the training you’ve undertaken is sufficient to be able to complete this course please just get in touch.

    Delegate fees:

    Full price: £209.00 *
    Members of any HQN network: £179.00 *

    * Please note that all prices are subject to standard VAT. Please call 0845 4747 004 for more information.

    This event will also be held in Newcastle and London.

    Book now:

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    • Event TypeHQN Event
    • VenueLondon
    • Start19 Sep 2017 10:00
    • End19 Sep 2017 16:00

    UKATA-approved* duty to manage asbestos training – asbestos training tailored specifically for the social housing sector

    Details

    UKATA-approved duty to manage asbestos training

    Does the very mention of asbestos conjure up images of high costs and the risk of serious detriment? It doesn’t need to.

    HQN has worked with Bradley Environmental, one of the UK’s most respected UKATA-approved asbestos training providers with over 25 years of industry experience, to deliver a one-day UKATA-approved* course that’s tailored to social housing providers.

    What’s covered?

    • Asbestos awareness (refresher)
    • Legislative requirements
    • Defining the duty to manage asbestos
    • Types, risks and locations of asbestos containing materials (ACMs)
    • The survey report, register and their use
    • Dealing with your ACMs
    • Information, instruction and training
    • Record, review and key.

    By the end of the course delegates will understand:

    • The hazards associated with asbestos and where it is found
    • Their responsibilities with regards to the duty to manage asbestos
    • How to prioritise asbestos and create an action plan
    • The requirements for and how to use asbestos surveys and registers
    • The purpose for and content of an asbestos management plan
    • The different asbestos removal and remediation projects
    • The different types of asbestos training.

    Our trainer:

    Matt Dawes, Senior Asbestos Consultant and Trainer at Bradley Environmental, will guide you through the day and answer all your questions. Matt has been in the asbestos industry for over 12 years as both a consultant and a client representative for a major social housing provider.

    Here’s what some of our previous delegates had to say:

    “Excellent trainer, discussion aspects interesting, very knowledgeable and kept session on track. Very satisfied and glad I attended”
    Graham Thomas, Health and Safety Compliance Officer, Places for People

    “Good delivery of the course, remained varied, encouraged interaction. Stories of examples were interesting.”
    Davinia Mohabier, Senior Surveyor, Genesis Housing Association Ltd

    “Really excellent presentation. Clear and informative. Well tailored to suit the needs of those with either little or plenty of prior knowledge.”
    Gary Martin, Technical Officer, Rochdale Boroughwide Housing

    Who should attend?

    Designed for everyone with ‘duty to manage’ responsibilities for asbestos management and responsibility for protecting the people who work in such premises. Whether you’re an asset director, manager or team leader, planned and responsive maintenance manager, voids manager, health and safety officer or adviser, surveyor, or you work in aids and adaptations, this is an essential training course for you. You should have completed an asbestos awareness session within the past 18 months.

    *Delegates will need to have completed a UKATA-approved asbestos awareness session within the past 18 months in order to achieve UKATA approval on this course. If your asbestos awareness training was not UKATA-approved then you can still attend our duty to manage training but you will receive a HQN certificate of attendance rather than a UKATA one. If you’re not sure whether the training you’ve undertaken is sufficient to be able to complete this course please just get in touch.

    Delegate fees:

    Full price: £209.00 *
    Members of any HQN network: £179.00 *

    * Please note that all prices are subject to standard VAT. Please call 0845 4747 004 for more information.

    This event will also be held in Newcastle and Birmingham.

    Book now:

    find out more
    • Event TypeHQN Event
    • VenueBradford
    • Start20 Sep 2017 10:00
    • End22 Sep 2017 16:00

    IFSM-accredited fire risk assessor training - tailored specifically for sheltered schemes, extra care facilities and residential care homes in England

    Details

    IFSM -accredited fire risk assessor training

    Every housing provider should have someone who fully understands and can identify the hazards and risks from fire – it’s important for your organisation and a personal development opportunity for you.

    Following the success of our IFSM-accredited fire risk assessor training course for high- and low-rise tower blocks, we’ve worked hard to develop a similar course that addresses the issues associated with sheltered schemes, extra care facilities and residential care homes in England and Wales.

    Bob Evans, fire safety specialist will deliver this three-day course. With over 30 years’ experience in the Fire Service and over 14 years as a fire safety consultant, Bob has both the knowledge and the practical experience.

    What previous delegates have said about this course…

    “A well paced course and really well pitched. The practical assessment was very well managed”

    Paul Kennedy, Head of Health, Safety & Environment, The Riverside Group Ltd

    “I found the training very informative and now feel confident to carry out a thorough fire risk assessment”

    David Owen, Asset Surveyor, Cartrefi Conwy

    “Really added to my knowledge of FRA and did not majorly overlap the flat FRA course”

    Jane Johnson, Health and Safety Advisor, Aspire Housing

    The Institute of Fire Safety Managers (IFSM) has accredited this course.

    Delegate fees:

    Full price: £799.00 *
    Members of the Health and Safety Network: £699.00 *

    * All prices are subject to VAT.

    Please note that this is a three-day course.

    Book now:

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    • Event TypeHQN Event
    • VenueLondon
    • Start21 Sep 2017 10:00
    • End21 Sep 2017 16:00

    Good governance – views from all sides of the table

    Details

    Good governance

    It's time to re-think the way we do governance. Are your arrangements fit for purpose in the era of safety and new build?

    Book on to HQN's masterclass to find out what you should be doing to raise your governance standards.  

    Final accountability rests with the Board. The Board must act in the best interests of your residents, your employees, your key stakeholders and investors. That's not an easy task and they can't do it alone. There's a whole support team behind them. Your framework and procedures must help Board members to do their jobs effectively. Getting the relationships right and the most from skills and expertise is vital.

    So join HQN Chief Executive Alistair McIntosh, Mick Warner from the Homes and Communities Agency and our leading governance associate Colin Ward, former Director of Business Assurance at Helena Partnerships, for a day of strategic advice and practical guidance.

    You'll get to hear from all sides of the table – the company secretary/governance officer, the Executive team, the Board chair and the NEDs. We'll leave no stone unturned.

    Sessions include:

    • HCA – what does good governance look like?
    • The HQN experience: what makes a good board? what are the common pitfalls? How best to avoid them
    • The NED’s perspective – how do NEDs get close to an organisation and make the right decisions when it's not our day job?
    • The Chief Executive’s perspective
    • A day in the life of the company secretary/governance officer - dealing with the essentials from board papers to minutes
    • Making meetings more effective
    • Putting it right when it all goes wrong.

    Confirmed speakers:

    • Alistair McIntosh, Chief Executive, HQN
    • Mick Warner, Deputy Director of Regulation, Homes and Communities Agency
    • Karen Mayhew, Chief Executive, Havebury Housing Association
    • Jacqui McKinlay, Chief Executive, Centre for Public Scrutiny
    • Peter Marsh, Non-Executive Director, Richmond Housing Partnership and former Chief Executive of the Tenant Services Authority
    • Colin Ward, HQN Associate and former Director of Business Assurance at Helena Partnerships.

    Delegate fees:

    Full price: £289.00 *
    Members of any HQN network: £209.00 *
    Early Bird: £259.00 *

    * Please note that all prices are subject to standard VAT. Please call 0845 4747 004 for more information. Early bird ends Friday 4 August 2017.

    This event will also be held in Manchester.

    Book now:

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    • Event TypeHQN Event
    • VenueLondon
    • Start21 Sep 2017 10:00
    • End21 Sep 2017 16:00

    Leasehold management summit 2017 – changing the dynamic

    Details

    Leasehold management and operations 2017

    Leasehold teams are constantly having to review their approach. Sometimes its because of legislation like Right to Buy. Sometimes because of a major incident like the Grenfell Tower fire.

    And there is always the need to consider business and regulatory demands.

    It's all about changing the dynamic.

    Our autumn seminar explores the topical issues for the sector and for leaseholder teams.

    The essential sessions

    • The post-election landscape: Adrian Shaw, Head of Home Ownership and Service Charges at Clarion Group sets out what the road ahead looks like for a major housing group and for the sector
    • Fire safety: The very latest information about the key issues on safety from Andy Turner, Independent Safety ConsultantWhat you need to know, do, and what you need to communicate to your leaseholders
    • Reforming leasehold management – the leaseholder’s perspective:
      Paula HigginsChief Executive of the Home Owners Alliance challenges social landlords to stop ‘holding homes hostage’. Hard-hitting comments from the other side of the fence on what landlords need to do to get into shape for the next decade
    • Re-inventing the wheel: Barbara Walsh, Chair of the Board at MySouthwark Homeowners Agency, explains how and why Southwark are looking at leasehold management from a whole different perspective
    • Repairs – breakout session: John Gargan, Major Works and Leasehold Consultant at Catalyst Housing on re-thinking your day-to-day repairs service, and what others in the sector are doing differently
    • Ground rents – breakout session: Get total clarity about the way forward on an increasingly contentious area from Steve Schollar, Leasehold Manager, Paradigm Housing Group
    • Fees and charges – breakout session: Emma Towler, Head of Home Ownership & Service Charges, Aster Group looks at how to make your fees and charges structure better value for money.

    Who should attend:

    This seminar is ideal for practitioners at all levels from:

    • Leasehold management
    • Home ownership
    • Service charge management
    • Housing management
    • Neighbourhoods and estates services
    • Operations
    • Policy & strategy

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *
    Early Bird: £259.00 *

    * Please note that all prices are subject to standard VAT. Please call 0845 4747 004 for more information. Early bird ends Friday 25 August 2017.

    Book now:

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    • Event TypeHQN Event
    • VenueBirmingham
    • Start27 Sep 2017 09:00
    • End27 Sep 2017 11:30

    Improving performance and creating efficiency around income collection for Universal Credit - FREE breakfast seminar

    Details

    Improving performance and creating efficiency around income collection for Universal Credit - FREE breakfast seminar

    HQN and its commercial partner Mobysoft are hosting seminars examining ways social housing providers can improve their income collection performance and generate wider efficiencies for their business.

    The morning seminars will run from 9am to 11.30am and include a series of presentations showcasing Mobysoft's award-winning Rentsense software as well as the opportunity to network with fellow housing professionals.

    Speakers and sessions for Birmingham:

    Rowena Chiplin, Income Manager, Metropolitan – Modernising our Approach to Income Management to help mitigate Universal Credit.

    In a changing environment where revenue protection is increasingly important, Metropolitan discuss how they modernised their approach to income management to help mitigate welfare reform.

    Jan Goode, Neighbourhoods Director, Housing Plus Group & Adrian Hawkins, Income Team Leader, South Staffordshire Housing Association (SSHA) – Preparing for and mitigating Universal Credit.

    SSHA discuss the strategies they have employed to mitigate Universal Credit, including creating and embedding efficiencies to help protect their revenues.

    Paul Evans, Mobysoft – Predicting the Future

    Mobysoft will discuss how predictive analytics can help transform an organisation’s decision-making culture.

    About Rentsense

    Rentsense is a cloud based predictive analytic solution that optimises frontline income management workload. It creates and embeds significant efficiencies within the income function, reduces officer caseload on average by 50.8% and frees up 31% income team capacity. Landlords are using Rentsense to protect revenues, create efficiencies and mitigate welfare reform, it is also helping landlords reduce their arrears by an average of 15.8% in year one.

    Testimonials:

    “RentSense has dramatically reduced our arrears case load on a weekly basis. We have seen case load reductions of 56% per week, this has resulted in an officer capacity (or FTE) of 1.29, these efficiencies have allowed our officers to ensure that they spend quality time on those cases that need it.” Melville Housing.

    “On the day of go live and training RentSense reduced our overall caseload from 2,761 to just 744 cases.” South Yorkshire Housing Association.

    “RentSense is a business critical application.” Merthyr Valleys Homes.

    Please note: HQN does not officially endorse the RentSense software but we believe our members will welcome the opportunity to hear more about the benefits it could bring to their organisation.

    This event will also be held in London.

    Book now:

    find out more
    • Event TypeHQN Event
    • VenueLiverpool
    • Start28 Sep 2017 10:00
    • End28 Sep 2017 16:00

    Off to a flyer 2017 – a fresh look at pre-tenancy work

    Details

    Off to a flyer 2017 – a fresh look at pre-tenancy work

    We all know that effective engagement with prospective tenants represents the ideal opportunity to establish a platform for a successful tenancy.

    And yet, too many accounts fall into arrears in the early stages of the tenancy.

    • Are you trading off void turnaround times against rent arrears amongst new tenancies?
    • Are you loading too much information into the sign-up?
    • Are you missing key information that will help you to help your tenants to make the most of their new home?
    • Are you and your prospective tenants ready for the new challenges of welfare reform?

    Our hugely popular “Off to a flyer” seminar will help you to take a fresh look at your pre-tenancy work and put positive measures in place to boost rent collection, minimise arrears and help your tenants.

    Chaired by the Rent Income Network Lead Associate, Tony Newman, the seminar will look at:

    • Identifying potential tenants' risk and support needs
    • Helping tenants to be ready to move in
    • Minimising early tenancy rent loss and arrears
    • Gathering and using customer and household profiling data to enable targeted action
    • Establishing a payment culture amongst new tenants.

    With case studies from housing providers who are doing innovative pre-tenancy work and a knowledge-sharing workshop, this seminar will equip you with a host of ideas and practical tips.

    With the expansion of Universal Credit and a host of other welfare reforms around the corner, can you afford to miss out?

    The seminar is ideal for anyone involved in rent collection, arrears management, housing support, lettings and allocations and generic housing management.

    Hear what others had to say about 'Off to a flyer'...

    "Very relevant, lots of ideas taken away to be followed up"
    Jill Metcalfe, Taunton Deane Borough Council

    "Plenty of food for thought. Helped clarify what we're doing well and what we need to improve"
    Holly Sheppard, Accent Group

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *
    Early Bird: £259.00 *

    * Please note that all prices are subject to standard VAT. Please call 0845 4747 004 for more information. Early bird ends Friday 21 July 2017.

    Book now:

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    • Event TypeHQN Event
    • VenueLondon
    • Start03 Oct 2017 10:00
    • End03 Oct 2017 16:00

    HABC Level 3 Award in Legionella Control for Responsible Persons (QCF) – one day course

    Details

    HABC Level 3 Award in Legionella Control for Responsible Persons (QCF)

    This qualification is designed for those learners wishing to gain a nationally recognised qualification in Legionella control.

    What’s covered?

    This qualification covers the effects of Legionella bacteria on the body and the impact an outbreak of Legionnaires’ disease would have on a working site, how to identify and control the risks associated with Legionella bacteria and how legislation and codes of practice can support its control.

    It is also designed to enforce the importance of The Responsible Person in respect to ensuring competence of all operatives on the site.

    After attending this training delegates will understand:

    • The impact of Legionella bacteria and legionellosis
    • How legislation and codes of practice can support the management of Legionella bacteria
    • How to control the risks associated with Legionella bacteria.

    The training will be assessed through completion of a learner workbook and will enable learners to gain a nationally recognised qualification in Legionella control.

    The trainer

    Our trainer, Alan Greaves, specialises in providing technical management support and advice to many water treatment companies and end users in compliance to L8, including within the housing sector.

    Alan was also directly involved in re-writing the 4th edition of L8 and Guidance Document HSG 274 with the HSE.

    Who should attend?

    This qualification is aimed at those either in the role of or aspiring to be in the role of Responsible Person relating specifically to control of Legionella on a site.

    There are no prerequisites for this qualification, but all delegates must bring photographic identification on the day, to be checked by the assessor.

    Delegate fees:

    Full price: 399.00 *
    Members of any HQN network: £359.00 *

    *This fee covers the qualification-mandatory registration fee, lunch, refreshments, assessment and a certificate. Please inform us in advance of any special dietary requirements.                   

    This event will also be held in Birmingham and Newcastle.

    Book now:

    find out more
    • Event TypeHQN Event
    • VenueBirmingham
    • Start05 Oct 2017 10:00
    • End05 Oct 2017 16:00

    HABC Level 3 Award in Legionella Control for Responsible Persons (QCF) – one day course

    Details

    HABC Level 3 Award in Legionella Control for Responsible Persons (QCF)

    This qualification is designed for those learners wishing to gain a nationally recognised qualification in Legionella control.

    What’s covered?

    This qualification covers the effects of Legionella bacteria on the body and the impact an outbreak of Legionnaires’ disease would have on a working site, how to identify and control the risks associated with Legionella bacteria and how legislation and codes of practice can support its control.

    It is also designed to enforce the importance of The Responsible Person in respect to ensuring competence of all operatives on the site.

    After attending this training delegates will understand:

    • The impact of Legionella bacteria and legionellosis
    • How legislation and codes of practice can support the management of Legionella bacteria
    • How to control the risks associated with Legionella bacteria.

    The training will be assessed through completion of a learner workbook and will enable learners to gain a nationally recognised qualification in Legionella control.

    The trainer

    Our trainer, Alan Greaves, specialises in providing technical management support and advice to many water treatment companies and end users in compliance to L8, including within the housing sector.

    Alan was also directly involved in re-writing the 4th edition of L8 and Guidance Document HSG 274 with the HSE.

    Who should attend?

    This qualification is aimed at those either in the role of or aspiring to be in the role of Responsible Person relating specifically to control of Legionella on a site.

    There are no prerequisites for this qualification, but all delegates must bring photographic identification on the day, to be checked by the assessor.

    Delegate fees:

    Full price: 399.00 *
    Members of any HQN network: £359.00 *

    *This fee covers the qualification-mandatory registration fee, lunch, refreshments, assessment and a certificate. Please inform us in advance of any special dietary requirements.                   

    This event will also be held in London and Newcastle.

    Book now:

    find out more
    • Event TypeHQN Event
    • VenueLondon
    • Start11 Oct 2017 09:00
    • End11 Oct 2017 11:30

    Improving performance and creating efficiency around income collection for Universal Credit - FREE breakfast seminar

    Details

     Improving performance and creating efficiency around income collection for Universal Credit - FREE breakfast seminar

    HQN and its commercial partner Mobysoft are hosting seminars examining ways social housing providers can improve their income collection performance and generate wider efficiencies for their business.

    The morning seminars will run from 9am to 11.30am and include a series of presentations showcasing Mobysoft's award-winning Rentsense software as well as the opportunity to network with fellow housing professionals.

    Speakers and sessions for Birmingham:

    Rowena Chiplin, Income Manager, Metropolitan – Modernising our Approach to Income Management to help mitigate Universal Credit.

    In a changing environment where revenue protection is increasingly important, Metropolitan discuss how they modernised their approach to income management to help mitigate welfare reform.

    Jan Goode, Neighbourhoods Director, Housing Plus Group & Adrian Hawkins, Income Team Leader, South Staffordshire Housing Association (SSHA) – Preparing for and mitigating Universal Credit.

    SSHA discuss the strategies they have employed to mitigate Universal Credit, including creating and embedding efficiencies to help protect their revenues.

    Paul Evans, Mobysoft – Predicting the Future

    Mobysoft will discuss how predictive analytics can help transform an organisation’s decision-making culture.

    About Rentsense

    Rentsense is a cloud based predictive analytic solution that optimises frontline income management workload. It creates and embeds significant efficiencies within the income function, reduces officer caseload on average by 50.8% and frees up 31% income team capacity. Landlords are using Rentsense to protect revenues, create efficiencies and mitigate welfare reform, it is also helping landlords reduce their arrears by an average of 15.8% in year one.

    Testimonials:

    “RentSense has dramatically reduced our arrears case load on a weekly basis. We have seen case load reductions of 56% per week, this has resulted in an officer capacity (or FTE) of 1.29, these efficiencies have allowed our officers to ensure that they spend quality time on those cases that need it.” Melville Housing.

    “On the day of go live and training RentSense reduced our overall caseload from 2,761 to just 744 cases.” South Yorkshire Housing Association.

    “RentSense is a business critical application.” Merthyr Valleys Homes.

    Please note: HQN does not officially endorse the RentSense software but we believe our members will welcome the opportunity to hear more about the benefits it could bring to their organisation.

    This event will also be held in Birmingham.

    Book now:

    find out more
  3. Business transformation – taking flight

    Details

    Business transformation – taking flight

    Get on board as HQN takes flight with its first conference dedicated to business transformation.

    This special one-day event, held in association with ROCC, will bring together some of the country’s top change pioneers in a truly inspirational setting.

    Delegates will have the chance to hear about the latest business transformation trends from inside and outside the housing sector while experiencing the unique British Airways i360 venue on Brighton seafront – including its 138-metre high observation tower.

    Housing providers all over the country are embarking on business transformation journeys. Some are focusing on very specific areas while others are recalibrating their entire organisation – or merging with others. And while millions of pounds are being spent on new technology, it is buy-in from colleagues and residents that is most fundamental to a successful change programme.

    Our Taking flight conference will touch on many aspects of business transformation, with sessions covering the following:

    • Successful business transformation strategies from beyond the housing sector
    • Digital services and customer channel shift
    • Implementing system change in the real world
    • The use of IT and data
    • Staff development and culture change
    • Capturing, costing and modelling transformation
    • GDPR – what housing providers need to know.

    As part of the day, all delegates will have the chance to take a 'flight' on i360 to get a bird's eye view of Brighton seafront and the surrounding area.

    Confirmed speakers:

    Rob McWilliam, former UK CFO for Asda and Amazon

    Dominic Campbell, CEO, and Matt Skinner, Delivery Director, FutureGov

    Andy Reeve, Director of Urban Economics at Impact Hub (Birmingham)

    Paul Taylor, Innovation Coach at Bromford Housing Group

    Elly Hoult, Business Performance Director at Notting Hill Housing

    More to be announced...

    About i360

    Take to the skies to see Brighton and the beautiful South Coast as you have never seen them before. Glide up gently to 138 metres on the world’s tallest moving observation tower, conceived and designed by Marks Barfield Architects, creators of the London Eye.

    Admire 360 degree views across Brighton, the South Downs and, on the clearest days, all the way to the Isle of Wight.

    Please note: Places at this event are strictly limited and will be allocated on a first come, first served basis. Book early to avoid disappointment.

    Delegate fees:

    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    * Please note that all prices are subject to standard VAT. Please call 0845 4747 004 for more information. 

    Venue map

    Book now:

    find out more
    • Event TypeHQN Event
    • VenueNewcastle
    • Start12 Oct 2017 10:00
    • End12 Oct 2017 16:00

    HABC Level 3 Award in Legionella Control for Responsible Persons (QCF) – one day course

    Details

    HABC Level 3 Award in Legionella Control for Responsible Persons (QCF)

    This qualification is designed for those learners wishing to gain a nationally recognised qualification in Legionella control.

    What’s covered?

    This qualification covers the effects of Legionella bacteria on the body and the impact an outbreak of Legionnaires’ disease would have on a working site, how to identify and control the risks associated with Legionella bacteria and how legislation and codes of practice can support its control.

    It is also designed to enforce the importance of The Responsible Person in respect to ensuring competence of all operatives on the site.

    After attending this training delegates will understand:

    • The impact of Legionella bacteria and legionellosis
    • How legislation and codes of practice can support the management of Legionella bacteria
    • How to control the risks associated with Legionella bacteria.

    The training will be assessed through completion of a learner workbook and will enable learners to gain a nationally recognised qualification in Legionella control.

    The trainer

    Our trainer, Alan Greaves, specialises in providing technical management support and advice to many water treatment companies and end users in compliance to L8, including within the housing sector.

    Alan was also directly involved in re-writing the 4th edition of L8 and Guidance Document HSG 274 with the HSE.

    Who should attend?

    This qualification is aimed at those either in the role of or aspiring to be in the role of Responsible Person relating specifically to control of Legionella on a site.

    There are no prerequisites for this qualification, but all delegates must bring photographic identification on the day, to be checked by the assessor.

    Delegate fees:

    Full price: 399.00 *
    Members of any HQN network: £359.00 *

    *This fee covers the qualification-mandatory registration fee, lunch, refreshments, assessment and a certificate. Please inform us in advance of any special dietary requirements.                   

    This event will also be held in London and Birmingham.

    Book now:

    find out more
    • Event TypeHQN Event
    • VenueLondon
    • Start12 Oct 2017 10:00
    • End12 Oct 2017 16:00

    The Rent Income Excellence Network annual conference

    Details

    Rent Income Network annual conference

    2017 has been an eventful year for social housing and it’s not over yet.

    As more tenants move to Universal Credit, income teams are under pressure to deliver.

    The income management workload is increasing but it’s also changing shape, with a raft of welfare changes around the corner in 2018 and beyond.

    Keeping the rent coming in is key – to keep the business going and to sustain tenancies. To achieve this housing providers must engage effectively with a wide range of residents.

    That’s where this year’s, no-nonsense, Rent Income Excellence Network Annual Conference comes in.

    We’ll help you to rise to the challenge with practical solutions to YOUR topical questions.

    We’ll provide inspiration from organisations which have made a difference - changed lives and improved performance:

    We’ll look at real case studies with practical tips and techniques for developing effective solutions, alongside innovative ideas.

    And you’ll have a golden opportunity to network with colleagues from across the country.

    The core themes …

    • Preparing for and delivering results under UC full service – how do you do it?
    • Latest developments on welfare reform and the future direction 
    • New ways of working to improve collection, boost customer engagement and reduce costs
    • Supporting residents’ financial wellbeing as a tool to improve performance.

    Top speakers

    The conference will be chaired by Sarah Seeger, Head of Customer Accounts at Curo.

    Other speakers include: Tonia Downie, Head of Housing at Aster; Gemma Glass, Financial Inclusion Manager at Optivo (AmicusHorizon) and Darrin Gamble Of Bromford Housing Group.

    More great speakers are being lined up.

    Who should attend?

    Senior and middle managers will be interested in the strategic approaches and solutions explored in this conference.

    Everyone who is involved in housing income management, financial inclusion and benefit or money advice at an operational level will find lots of practical tips and techniques.

    In short, this is for everyone who is serious about collecting rent, minimising debt and sustaining tenancies.

    Here’s what some of last year’s delegates had to say...

    ‘Enjoyed it, good networking and lots of useful tips & informative to implement.’ Cath Stocks, Nottingham City Homes.

    ‘Great speakers and superb opportunity to network.’ Natalie Patten, Ipswich Borough Council.

    ‘Great conference! Very informative, have taken away great ideas.’ Lauren O'Mara, Homes for Haringey.

    Delegate fees:

    Full price: £289.00 *
    Members of any HQN network: £209.00 *
    Early Bird: £259.00 *

    * Please note that all prices are subject to standard VAT. Please call 0845 4747 004 for more information. Early bird ends Friday 15 September 2017.

    Book now:

    find out more
    • Event TypeHQN Event
    • VenueHemel Hempstead
    • Start12 Oct 2017 10:30
    • End12 Oct 2017 14:00

    HQN Business Transformation Group workshops – thinking differently – FREE to HQN members

    Details

    Business transformation group

    ‘Changing the way we do business’ is the mantra for many housing organisations as they seek to adapt to a new landscape where housing delivery, being more efficient and the sweating of assets are the top priorities.

    Housing providers all over the country are embarking on business transformation journeys of all different shapes and sizes. Some are focusing on very specific areas while others are recalibrating their entire organisation - or merging with others. And while millions of pounds is being spent on new technology, it is buy-in from colleagues and residents that is most fundamental to a successful change programme.

    In the coming months, the Housing Quality Network is joining forces with a number of housing associations and technology companies for a series of workshops dedicated to business transformation, channel shift and culture
    change.

    Each workshop is designed to be fully interactive with participants invited to discuss, debate and share best practice on the theme chosen by the host organisation.

    Business Transformation Group workshop programme:

    • New Charter – Ashton-under-Lyne, Greater Manchester – 13 September – Process redesign: capturing, costing and modelling changes and customer channel shift
    • Hightown Housing Association – 12 October – Present imperfect: implementing system change in the real world.

    Places for each event are strictly limited to 20 and will be made available on a first come, first served basis.

    More details about each workshop, including timings, will be made available in due course. Further workshops are to be added.

    Take the survey

    Running alongside our programme of workshops, HQN is undertaking a major research project into the business transformation agenda within the housing sector. Please take a few minutes to complete our survey and let us know what your organisation is doing and why:

    https://www.surveymonkey.co.uk/r/3JLV6TK

    If you would like to join the Business Transformation Group, please contact jon.land@hqnetwork.co.uk - your organisation must be a member of the Housing Quality Network.

    Delegate fees:

    Full price: £60.00 *

    *Members of the Housing Quality Network (including BTG) and HQN Cymru can attend for free. Please note that all prices are subject to standard VAT. Please call 0845 4747 004 for more information.

    Book now:

    find out more
    • Event TypeHQN Event
    • VenueLondon
    • Start18 Oct 2017 10:00
    • End18 Oct 2017 16:00

    The future of housing management

    Details

    The future of housing management

    Budget cuts, welfare reforms, new technology, mergers and organisational restructures have seen the responsibilities of frontline housing staff change beyond recognition in recent years – so much so that the job title of the “housing officer” can have dramatically different meanings from one organisation to the next.

    During this full-day conference, we will explore a range of different delivery models and consider the latest thinking from across the sector on the best ways to deploy resources. 

    We’ll look at the different models in operation, what they have achieved, and how effective they are in tackling the issues facing housing providers in managing multi-tenure estates, developing neighbourhood plans that deliver, and ensuring tenants have a voice.

    We’ll examine whether landlords can fulfil their responsibilities effectively without traditional housing officers.

    With new technology developing at an exceptionally fast pace we’ll explore how landlords can keep up with the changes and use digital services effectively to streamline operations, improve resident engagement and satisfaction. We’ll look ahead at what options will be available to housing management teams in the future and how to make the most of them.

    Finally, we’ll consider the important role that housing management plays in health and safety and safeguarding the well-being of residents.

    Confirmed speakers:

    • Nic Bliss, Confederation of Co-operative Housing - Is a national voice for tenants needed?
    • Peaks & Plains Housing Trust - Do we need housing officers?
    • Aster Group - The role of housing in tackling ASB
    • New Charter Group - A best practice approach to neighbourhoods.

    More to follow.

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *
    Early Bird: £259.00 *

    * Please note that all prices are subject to standard VAT. Please call 0845 4747 004 for more information. Early bird ends Friday 25 August 2017.

    Book now:

    For bookings of more than 3 delegates, please email events@hqnetwork.co.uk with the names, email addresses and job titles of those wishing to attend.

    find out more
    • Event TypeHQN Event
    • VenueBlackburn
    • Start24 Oct 2017 10:00
    • End26 Oct 2017 16:00

    IFSM-accredited fire risk assessor training - tailored specifically for high- and low-rise flat blocks in England and Wales (three-day course)

    Details

    IFSM -accredited fire risk assessor training

    The press is full of stories about organisations not having sufficient fire risk assessments. Some don’t even know whether the assessments they do have are even suitable. Are you one of them?

    This comprehensive three-day training programme will give you the knowledge and confidence to undertake an assessment of your own and audit your completed contractor’s assessments.

    Developed with industry professionals, we’ve tailored this course specifically for high- and low-rise flat blocks in England and Wales so you can be assured that the content is relevant to you. What’s more, the course has been accredited by The Institute of Fire Safety Managers (IFSM).

    This is the definitive guide to carrying out and understanding fire risk assessments.

    But don’t just take our word for it, have a look at what some of our previous delegates had to say…

    Easy to understand, enjoyable and thoroughly developed my knowledge of fire safety. I learned the correct way in which to carry out an inspection and look at every tiny detail.

    Stuart Adkins, Surveyor, WM Housing Group

    I am now fully confident to carry out fire risk assessments in my workplace as a result of this excellent training course.

    David Mulcahy, Health and Safety Advisor, Riverside Group

    Expert guidance

    Our trainer, Bob Evans, has over 30 years’ experience in the Fire Service and 16 years as a fire safety consultant. With both the knowledge and the practical experience, Bob is well equipped to lead you through the three days.

    Who should attend?

    If you work in health and safety, asset management or are looking for an opportunity to develop your skills, this is for you. You’ll put your training into practice in the practical assessment on the final day so you can be confident that you’re able to carry out assessments to a high standard.

    The Institute of Fire Safety Managers (IFSM) has accredited this course.

    Delegate fees:

    Full price: £799.00 *
    Members of the Health and Safety Network: £699.00 *

    * All prices are subject to VAT.

    Please note that this is a three-day course.

    Book now:

    find out more
    • Event TypeHQN Event
    • VenueManchester
    • Start26 Oct 2017 10:00
    • End26 Oct 2017 16:00

    The lifecycle of a property - new approaches to asset management

    Details

    The lifecycle of a property

    With housebuilders of all stripes under the cosh over the quality of new homes, the rent reduction putting a squeeze on repairs and maintenance budgets and the continuing drive for efficiency savings across all areas of housing, HQN is giving housing providers the opportunity to take stock and re-examine their whole approach to asset management.

    This event will look at every aspect of the process from building the right type of property for the right customer in the right location to the effective management of the property at every stage of its life.

    Our one-day masterclass will cover the following:

    • Location, location, location – spotting the best opportunities for investment in the post-Brexit housing market
    • Customers and lifestyles - who will be our future customers, how they influence design
    • New technology – what to put in, what hasn’t worked, the latest trends
    • Life cycle costing – getting the balance right between initial spend on development, fixtures etc versus on going future maintenance costs
    • Managing the handover from development to management/maintenance including effective approaches to snagging and the defects period
    • The importance of data and record keeping – analysing repairs spend, tailoring the programme, property MOTs
    • Planned, cyclical and responsive repairs – the current trends, the efficacy of different approaches and the implications of cutting back on planned maintenance
    • Making the most of new technology and IT systems – innovation and integration
    • Effective asset management strategies – option appraisals and return on investment
    • Working with your partners including contract management
    • Future plans – modern methods of construction, factory homes, building without grant.

    Who should attend:

    • Chief Executives
    • Directors of development
    • Directors of asset management
    • Finance directors
    • Heads of service and senior managers for: DLO/repairs and maintenance/Asset management
    • Development teams
    • Performance and quality professionals
    • Policy and Strategy professionals
    • Surveyors.

    Delegate fees:

    Full price: £289.00 *
    Members of any HQN network: £209.00 *
    Early Bird: £259.00 *

    * Please note that all prices are subject to standard VAT. Please call 0845 4747 004 for more information. Early bird ends Friday 30 September 2017.

    Book now:

    find out more
    • Event TypeHQN Event
    • VenueCardiff
    • Start31 Oct 2017 10:00
    • End31 Oct 2017 16:00

    Good governance in the safety and supply era

    Details

    Good governance in the safety and supply era

    It's time to re-think the way we do governance. Are your arrangements fit for purpose in the era of safety and new build?

    Book on to HQN's masterclass to find out what you should be doing to raise your governance standards.

    Final accountability rests with the Board. The Board must act in the best interests of your residents, your employees, your key stakeholders and investors. That's not an easy task and they can't do it alone. There's a whole support team behind them. Your framework and procedures must help Board members to do their jobs effectively. Getting the relationships right and the most from skills and expertise is vital.

    So join HQN Chief Executive Alistair McIntosh and the lead associate of HQN Cymru Keith Edwards for a day of strategic advice and practical guidance.

    You'll get to hear from all sides of the table – the company secretary/governance officer, the Executive team, the Board chair and the NEDs. We'll leave no stone unturned.

    Full line-up of speakers to be announced shortly.

    Sessions include:

    • The HQN experience: What does good governance look like? what makes a good board? what are the common pitfalls? How best to avoid them
    • A day in the life of the company secretary/governance officer - dealing with the essentials from board papers to minutes
    • Making meetings more effective
    • Putting it right when it all goes wrong.

    We'll also provide views on governance from inside and outside the boardroom, including:

    • The chief executive’s perspective
    • The NED’s perspective – how do NEDs get close to an organisation and make the right decisions when it's not your day job?
    • The Regulatory Board for Wales perspective
    • The local authority perspective
    • The tenant's perspective.

    Delegate fees:

    Full price: £289.00 *

    Members of any HQN network: £209.00*

    Members of HQN Cymru: £150.00*

    Early Bird: £259.00*

    *Please note that all prices are subject to standard VAT. Please call 0845 4747 004 for more information. Early bird ends Friday 29 September 2017.

    This event will also be held in Manchester and London

    Book now:

    find out more
    • Event TypeHQN Event
    • VenueManchester
    • Start31 Oct 2017 10:00
    • End31 Oct 2017 16:00

    Housing Ombudsman workshop: managing challenging complaints effectively

    Details

    Housing Ombudsman workshop

    HQN is once again teaming up with the Housing Ombudsman Service for a new series of practical workshops designed to help social landlords handle customer complaints more effectively.

    The practical half-day workshops will be delivered by the Housing Ombudsman’s own expert trainers and will focus on the following themes:

    • Managing complainants with persistent and challenging behaviours
    • Handling anti-social behaviour complaints
    • Putting the matter right
    • When to award compensation and deciding on the right amount
    • Using the learning from complaints to implement positive change.

    Each workshop draws on case studies and best practice examples from the Housing Ombudsman's files. There will also be an opportunity to network with peers from other landlords.

    This event will also be held in London.

    Member price – £99 + VAT

    Non-member price – £289 + VAT

    Book now:

    find out more
    • Event TypeHQN Event
    • VenueBirmingham
    • Start02 Nov 2017 10:00
    • End02 Nov 2017 16:00

    The Edge 2017: the robots are coming!

    Details

    The edge 2017: the robots are coming

    In this ever changing world one thing is certain - housing providers need to maximise their income.

    This means engaging with customers, establishing a payment culture, understanding residents’ needs, identifying and managing risks as well as delivering value for money. 

    You need to be at the top of your game. That’s where the Edge 2017 comes in. 

    The Edge showcases and explores new ideas and innovative approaches.

    The Edge brings income management practitioners together to network, to discuss issues and concerns, and pick up useful tips.

    The Edge keeps you ahead of the game, with the ideas that you need to survive and thrive in a changing world.

    The Edge 2017 will be facilitated by Tony Newman, HQN Associate and will focus on case studies designed to help you to answer these questions…

    • How can we modernise our income management service?
    • Are we using the right systems and technology? 
    • What tools and techniques do our competitors use?
    • How do we use customer insight and research to identify risk and predict the likelihood of tenancy failure?

    And of course, we’ll look at the robots – do they have a role in the future of income management?

    There’s plenty more on the way – look out for further announcements!

    Who should attend?

    This is a thought provoking and practical event aimed at everyone involved in income management but there will also be plenty for generic housing practitioners, support and advice workers, finance/IT professionals and those delivering customer services. 

    Whether you’re a front line officer, policy officer or manager, if you’re interested in engaging effectively and efficiently with customers and communities, this event is for you.

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *
    Early Bird: £259.00 *

    * Please note that all prices are subject to standard VAT. Please call 0845 4747 004 for more information. Early bird ends Friday 6 October 2017.

    This event will also be held in Manchester and London.

    Book now:

    find out more
    • Event TypeHQN Event
    • VenueLondon
    • Start08 Nov 2017 10:00
    • End08 Nov 2017 16:00

    Housing Ombudsman workshop: managing challenging complaints effectively

    Details

    Housing Ombudsman workshop

    HQN is once again teaming up with the Housing Ombudsman Service for a new series of practical workshops designed to help social landlords handle customer complaints more effectively.

    The practical half-day workshops will be delivered by the Housing Ombudsman’s own expert trainers and will focus on the following themes:

    • Managing complainants with persistent and challenging behaviours
    • Handling anti-social behaviour complaints
    • Putting the matter right
    • When to award compensation and deciding on the right amount
    • Using the learning from complaints to implement positive change.

    Each workshop draws on case studies and best practice examples from the Housing Ombudsman's files. There will also be an opportunity to network with peers from other landlords.

    This event will also be held in Manchester.

    Member price – £99 + VAT

    Non-member price – £289 + VAT

    Book now:

    find out more
    • Event TypeHQN Event
    • VenueManchester
    • Start15 Nov 2017 10:00
    • End15 Nov 2017 16:30

    Unlocking investment - emerging funding solutions for new affordable housing

    Details

    Unlocking investment - emerging funding solutions for new affordable housing

    Hear direct from six leading companies looking to invest billions in the UK's affordable housing sector.

    The pressure is on to build more homes. But with funding from government at a premium, housing associations and local authorities are seeking new solutions to kickstart development programmes.

    Much has been made of the new housing finance models entering the market but behind the headlines what do these companies actually do and how can they help social housing providers deliver the homes we so desperately need?

    In November, HQN is bringing together six of the leading players in the affordable housing investment market for a unique event where delegates will have an opportunity to:

    • Hear exactly how the different funding models work
    • Compare and contrast their offers
    • Talk direct to key people.

    The companies speaking at the event will be:

    • Cheyne Capital
    • Heylo
    • QSH
    • Resonance
    • Civitas.

    About the companies

    Cheyne Capital

    Cheyne works with high impact, social sector organisations that are delivering services in the UK including social housing, elderly extra care, housing for the homeless, adult social care and supported living for people with physical and / or learning disabilities. Cheyne’s Social Property Impact team will acquire or build properties and lease these properties to social service providers at affordable rates.

    Heylo

    Heylo Housing is a residential property company with a long term investment strategy to provide affordable housing across the UK. In partnership with a leading local authority and backed by significant pension fund investment, the Heylo team are in contract with a number of national and regional developers to implement Heylo's unique suite of housing solutions and drive significant affordable housing delivery over the next three to five years, further enhanced by its recently acquired RP status.

    QSH

    The QSH mission is simple: To deliver homes without the need for public subsidy. Our investment accelerates the development of housing schemes in partnership with councils and housing associations, in partnership with our investors, which include Lloyds Bank and Harcourt Capital.

    Resonance

    Resonance works with social enterprises that demonstrate “high impact” and lasting transformational change, connecting them with investors who care about the same issues. Started in 2002, Resonance now also manages seven impact investment funds, including three focused  on move-on accommodation for homelessness, and has particular expertise in homelessness, community-led projects, education, health, social care and criminal justice.

    Civitas

    Civitas works in partnership with housing associations and local authorities to help them unlock capital held in existing social homes for new development. Civitas does not develop or manage social homes directly but works in close collaboration with Registered Providers and others. Civitas’ investment activity supports housing providers with the provision of permanent capital to facilitate their objective of delivering more social homes and offers investors the potential for sensible, risk adjusted real returns with regular dividend distributions.

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    * Please note that all prices are subject to standard VAT. Please call 0845 4747 004 for more information.

    Book now:

    find out more
    • Event TypeHQN Event
    • VenueManchester
    • Start16 Nov 2017 10:00
    • End16 Nov 2017 16:00

    The Edge 2017: the robots are coming!

    Details

    The Edge 2017: the robots are coming!

    In this ever changing world one thing is certain - housing providers need to maximise their income.

    This means engaging with customers, establishing a payment culture, understanding residents’ needs, identifying and managing risks as well as delivering value for money. 

    You need to be at the top of your game. That’s where the Edge 2017 comes in. 

    The Edge showcases and explores new ideas and innovative approaches.

    The Edge brings income management practitioners together to network, to discuss issues and concerns, and pick up useful tips.

    The Edge keeps you ahead of the game, with the ideas that you need to survive and thrive in a changing world.

    The Edge 2017 will be facilitated by Tony Newman, HQN Associate and will focus on case studies designed to help you to answer these questions…

    • How can we modernise our income management service?
    • Are we using the right systems and technology? 
    • What tools and techniques do our competitors use?
    • How do we use customer insight and research to identify risk and predict the likelihood of tenancy failure?

    And of course, we’ll look at the robots – do they have a role in the future of income management?

    There’s plenty more on the way – look out for further announcements!

    Who should attend?

    This is a thought provoking and practical event aimed at everyone involved in income management but there will also be plenty for generic housing practitioners, support and advice workers, finance/IT professionals and those delivering customer services. 

    Whether you’re a front line officer, policy officer or manager, if you’re interested in engaging effectively and efficiently with customers and communities, this event is for you.

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *
    Early Bird: £259.00 *

    * Please note that all prices are subject to standard VAT. Please call 0845 4747 004 for more information. Early bird ends Friday 6 October 2017.

    This event will also be held in Birmingham and London.

    Book now:

    find out more
    • Event TypeHQN Event
    • VenueSurrey
    • Start21 Nov 2017 09:00
    • End23 Nov 2017 17:00

    IFSM-accredited fire risk assessor training Tailored specifically for high- and low-rise flat blocks in England and Wales (three-day course)

    Details

    IFSM-accredited fire risk assessor training - tailored specifically for high- and low-rise flat blocks in England and Wales (three-day course)

    The press is full of stories about organisations not having sufficient fire risk assessments. Some don’t even know whether the assessments they do have are even suitable. Are you one of them?

    This comprehensive three-day training programme will give you the knowledge and confidence to undertake an assessment of your own and audit your completed contractor’s assessments.

    Developed with industry professionals, we’ve tailored this course specifically for high- and low-rise flat blocks in England and Wales so you can be assured that the content is relevant to you. What’s more, the course has been accredited by The Institute of Fire Safety Managers (IFSM).

    This is the definitive guide to carrying out and understanding fire risk assessments.

    But don’t just take our word for it, have a look at what some of our previous
    delegates had to say…

    "Easy to understand, enjoyable and thoroughly developed my knowledge of
    fire safety. I learned the correct way in which to carry out an inspection and
    look at every tiny detail."

    Stuart Adkins, Surveyor, WM Housing Group

    "I am now fully confident to carry out fire risk assessments in my workplace as a
    result of this excellent training course."

    David Mulcahy, Health and Safety Advisor, Riverside Group


    Expert guidance

    Our trainer, Bob Evans, has over 30 years’ experience in the Fire Service and 16
    years as a fire safety consultant. With both the knowledge and the practical
    experience, Bob is well equipped to lead you through the three days.


    Who should attend?

    If you work in health and safety, asset management or are looking for an
    opportunity to develop your skills, this is for you. You’ll put your training into practice in the practical assessment on the final day so you can be confident that you’re able to carry out assessments to a high standard.

    The Institute of Fire Safety Managers (IFSM) has accredited this course.

    Delegate fees:

    Full price: £799.00 *
    Members of the Health and Safety Network: £699.00 *

    * All prices are subject to VAT.

    Please note that this is a three-day course.

    This event will also be held in Blackburn.

    Book now:

    find out more
    • Event TypeHQN Event
    • VenueLondon
    • Start29 Nov 2017 10:00
    • End29 Nov 2017 16:00

    The Edge 2017: the robots are coming!

    Details

    The Edge 2017:   the robots are coming!

    In this ever changing world one thing is certain - housing providers need to maximise their income.

    This means engaging with customers, establishing a payment culture, understanding residents’ needs, identifying and managing risks as well as delivering value for money. 

    You need to be at the top of your game. That’s where the Edge 2017 comes in. 

    The Edge showcases and explores new ideas and innovative approaches.

    The Edge brings income management practitioners together to network, to discuss issues and concerns, and pick up useful tips.

    The Edge keeps you ahead of the game, with the ideas that you need to survive and thrive in a changing world.

    The Edge 2017 will be facilitated by Tony Newman, HQN Associate and will focus on case studies designed to help you to answer these questions…

    • How can we modernise our income management service?
    • Are we using the right systems and technology? 
    • What tools and techniques do our competitors use?
    • How do we use customer insight and research to identify risk and predict the likelihood of tenancy failure?

    And of course, we’ll look at the robots – do they have a role in the future of income management?

    There’s plenty more on the way – look out for further announcements!

    Who should attend?

    This is a thought provoking and practical event aimed at everyone involved in income management but there will also be plenty for generic housing practitioners, support and advice workers, finance/IT professionals and those delivering customer services. 

    Whether you’re a front line officer, policy officer or manager, if you’re interested in engaging effectively and efficiently with customers and communities, this event is for you.

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *
    Early Bird: £259.00 *

    * Please note that all prices are subject to standard VAT. Please call 0845 4747 004 for more information. Early bird ends Friday 6 October 2017.

    This event will also be held in Birmingham and Manchester.

    Book now:

    find out more
>

Testimonials

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