1. HQN business transformation workshops – Rethinking the way we work – FREE to HQN members – SOLD OUT

    Details

    Business Transformation Group workshop

    ‘Changing the way we do business’ is the mantra for many housing organisations as they seek to adapt to a new landscape where housing delivery, being more efficient and the sweating of assets are the top priorities.

    Housing providers all over the country are embarking on business transformation journeys of all different shapes and sizes. Some are focusing on very specific areas while others are recalibrating their entire organisation – or merging with others. And while millions of pounds is being spent on new technology, it is buy-in from colleagues and residents that is most fundamental to a successful change programme.

    In the coming months, the Housing Quality Network is joining forces with a number of housing associations and technology companies for a series of workshops dedicated to business transformation, channel shift and culture change.

    Each workshop is designed to be fully interactive with participants invited to discuss, debate and share best practice on the theme chosen by the host organisation.

    Business Transformation Group workshop programme Spring 2018:

    • Halton Housing Trust – Tuesday 27 February 2018 – Rethinking the way we work.
    • More to be announced soon.

    More details about each workshop, including timings, will be made available in due course. Further workshops are to be added.

    Places for each event are strictly limited to 20.

    If you would like to join the Business Transformation Group, please contact jon.land@hqnetwork.co.uk  – your organisation must be a member of the Housing Quality Network.

    *THIS EVENT IS NOW SOLD OUT*

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    Further information

    This event is now fully booked. Further Business Transformation Group Workshops will be announced shortly.

    Cancellations and substitutions:

    Please note that a ‘no-show’ fee of £60.00 will be charged for cancelled free places unless we receive at least 14 days’ notice of your cancellation.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

  2. Housing Ombudsman workshop: managing challenging complaints effectively

    Details

    Housing Ombudsman

    HQN is once again teaming up with the Housing Ombudsman Service for a new series of practical workshops designed to help social landlords handle customer complaints more effectively.

    The practical half-day workshops will be delivered by the Housing Ombudsman’s own expert trainers and will focus on the following themes:

    • Managing complainants with persistent and challenging behaviours
    • Handling anti-social behaviour complaints
    • Putting the matter right
    • When to award compensation and deciding on the right amount
    • Using the learning from complaints to implement positive change.

    Each workshop draws on case studies and best practice examples from the Housing Ombudsman's files. There will also be an opportunity to network with peers from other landlords.

    Please note that this event is designed for social housing professionals responsible for handling complaints.

    This event will also be held in York and London.

    find out more

    Meet At

    Further information

    Delegate fees:
    Member price: £99 + VAT
    Non-member price: £289 + VAT

    Venue map

    Download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueLondon
    • Start06 Mar 2018 10:00
    • End06 Mar 2018 16:00

    The strategic housing conference

    Details

    The strategic housing conference

    A challenging increase in homelessness, a rising PRS sector and an ageing population are just some of the topics that local authorities are having to consider at the moment. This is in a climate where budgets are still very much limited. As such, The Strategic Network has designed its first local authority conference to bring together councils to discuss what they’re doing and offer them an overview of the wider picture.

    Confirmed sessions include:

    • Delivering 300,000 new homes per year – is this achievable? – Sarah Platts, Strategic Planning and Infrastructure Manager at Kent County Council
    • 'Working in partnership to deliver more homes – the Bristol experience’ – Paul Smith, Cabinet Member for Housing at Bristol City Council
    • Tackling and reducing homelessness – Ian Swift, Group Services Manager for Housing Solutions, London Borough of Southwark
    • The LGA Council housebuilding project – Tim Brown, HQN
    • The housing market – opportunities and risks – Anthony Breach, Centre for Cities
    • Rent to buy housing – new ways to meet affordable housing needs – Rentplus.

    Members of The Strategic Network are entitled to one free place at this event. They will also be receiving a copy of our strategic housing toolkit after the event. Please get in touch to check your entitlement.

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    Further information

    Delegate fees:

    Members of The Strategic Network: One free place
    Full price: £289.00 *
    Members of any HQN network: £209.00 *
    Early Bird: £259.00 *

    * Please note that all prices are subject to standard VAT. Please call 0845 4747 004 for more information. Early bird ends Friday 9 February 2018.

    Click here to download the programme 

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Please note that a ‘no-show’ fee of £60.00 will be charged for cancelled free places unless we receive at least 14 days’ notice of your cancellation.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueLeeds
    • Start14 Mar 2018 09:00
    • End14 Mar 2018 11:30

    Improving performance and creating efficiency around income collection for Universal Credit - FREE breakfast seminar

    Details

    Improving performance and creating efficiency around income collection for Universal Credit

    HQN and Mobysoft are hosting a free breakfast seminar examining ways social housing providers can improve their income collection performance and generate wider efficiencies for their business.

    The morning seminar will run from 9.00am to 11.30am and include a series of presentations by landlords highlighting how they are looking to protect revenues against Universal Credit, as well as the opportunity to network with fellow housing professionals.

    Speakers will be announced soon.

    About Rentsense

    Rentsense is a cloud based predictive analytic solution that optimises frontline income management workload. It creates and embeds significant efficiencies within the income function, reduces officer caseload on average by 50.8% and frees up 31% income team capacity. Landlords are using Rentsense to protect revenues, create efficiencies and mitigate welfare reform, it is also helping landlords reduce their arrears by an average of 15.8% in year one.

    Testimonials:

    “RentSense has dramatically reduced our arrears case load on a weekly basis. We have seen case load reductions of 56% per week, this has resulted in an officer capacity (or FTE) of 1.29, these efficiencies have allowed our officers to ensure that they spend quality time on those cases that need it.” Melville Housing.

    “On the day of go live and training RentSense reduced our overall caseload from 2,761 to just 744 cases.” South Yorkshire Housing Association.

    “RentSense is a business critical application.” Merthyr Valleys Homes.

    Please note: HQN does not officially endorse the RentSense software but we believe our members will welcome the opportunity to hear more about the benefits it could bring to their organisation.

    This event will also be held in London.

     

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    Further information

    Delegate fees:
    This is a FREE breakfast seminar

    Cancellations and substitutions:

    Please note that a ‘no-show’ fee of £60.00 will be charged for cancelled free places unless we receive at least 14 days’ notice of your cancellation.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueYork
    • Start15 Mar 2018 10:00
    • End15 Mar 2018 16:00

    Managing compliance

    Details

    Managing compliance

    Join us for an informative day crammed full of useful information relating to key compliance areas.

    • Fire safety
    • Asbestos management
    • Water hygiene
    • Passenger lifts
    • Radon (including what the tighter controls and new lower radon exposure limits mean to your organisation)
    • Electrical safety.

    Who should attend

    CEOs, board members, compliance managers, directors and health and safety professionals.

    Our speakers

    We have a selection of speakers who are experts in their field, The day will be chaired by Vicki Cutler who, as a Chartered Fellow of IOSH, has worked in the social housing sector as a health, safety and compliance specialist for many years. Vicki will be joined by:

    • Bob Evans, Fire Safety Consultant in the social housing sector
    • Matt Dawes, Senior Asbestos Trainer with Bradley Environmental
    • Chris Brown, Independent Water Hygiene Consultant
    • Nicky Hutt, Radon Services Team Leader at Public Health England
    • Spencer Henry, Electrical Consultant at Morgan Lambert
    • Steve Ware, Assistant Director at Gerald Honey Partnerships Ltd. 

    This event will also be held in London.

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    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    * Please note that all prices are subject to standard VAT. Please call 0845 4747 004 for more information. 

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueCardiff
    • Start21 Mar 2018 10:00
    • End21 Mar 2018 16:00

    One step beyond – the more than just housing conference

    Details

    One step beyond

    Welsh housing associations and councils have a strong track record of providing much more than just good quality homes.

    As public services in Wales continue to face the squeeze and the welsh economy continues to lag behind the rest of the UK, the ‘ask’ of the housing sector from Government is rising.

    Delivering significant wider benefits for communities as well a good quality homes is in the DNA of welsh associations and local authorities. The latest annual report by CHC on the socio-economic impact of the sector concluded that its members:

    • invested nearly £500 million in regeneration
    • contributed £6 to the economy for every £1 invested
    • directly employed 8,700 people and supported a total of 22,000.

    In England a renewed focus on building new homes has led to calls from the regulator to 'stick to the day job'. Here the drive to provide significantly more social and affordable housing is intrinsically linked to the joint commitment by Government and the sector to work together to provided real and sustainable community benefits.

    As funding gets tighter and the uncertainty of the impact of Brexit looms, the challenges to delivering more than just housing are increasing.

    At our One Step Beyond conference, HQN will shine the spotlight on some pioneering projects from Wales and the rest of the UK where housing providers are making a real difference to people and communities – including providing vital local services, working in partnership to deliver better health and social care and major initiatives to turn around failing economies.

    This one-day conference will seek to address two fundamental questions:

    • How do we increase our impact when the challenges to do so or intensifying?
    • What will the social housing sector look like in ten years time?

    Key sessions and themes include:

    • The expectations of the sector from Government within the framework of the Wellbeing of Future Generations Act
    • The role housing is playing in developing the Foundational Economy and other innovative approaches to tackle poverty and create jobs and training opportunities for residents
    • New partnerships between housing and health and social care
    • How the supported housing sector is responding to increased demand and funding uncertainty
    • Identifying the best ways of measuring impact and success of community investment and aligning this with the expectations of government and regulators
    • The ever-expanding need for financial and digital inclusion
    • The role of housing in promoting and supporting mutuals, co-operatives and social, enterprises
    • Business diversification and how this is leading to reinvesting surpluses in the core business.

    Confirmed speakers:

    • Rhidian Jones, Welsh Government
    • Mike Owen and Fran Bevan, Merthyr Valleys Homes
    • Robin Staines, Carmarthenshire County Council
    • Louise Attwood, LINC Cymru
    • Sharon Jones, Creating Enterprise
    • Keiron Montague, Cynon Taf Housing
    • Ewan Hilton, Gofal.

    This event will also be held in London.

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    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *
    Early Bird: £259.00 *

    * Please note that all prices are subject to standard VAT. Please call 0845 4747 004 for more information. Early bird ends Friday 23 February 2018.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

  3. Building strategies – understanding regional housing markets

    Details

    Building strategies

    In association with Hometrack

    With the government promising to build 300,000 homes a year by the end of the current Parliament, housing providers are under pressure to develop across all tenures.

    But as RPs look to take a more commercial approach, do they have a comprehensive understanding of their local housing market to be able to compete in the same space as established private developers?

    Local authorities are also expected to play their part – not only in terms of land and planning but by building affordable homes again.

    Regardless of what type of properties are being developed or where in the country they are built, being able to access accurate and up-to-date information on key factors such as land availability, house prices, affordability and rents is essential.

    During 2018, HQN is teaming up with property market intelligence specialists Hometrack (www.hometrack.com) for a series of regional events designed to give housing providers an insight into local housing markets across the country, focusing on:

    • Predictions for the UK housing market in 2018
    • Analysis of affordability, rents and price trends in your local area
    • Learning from key development players
    • The local authority perspective on land and planning issues.

    Every event will be tailored specifically to the region in which it is taking place with Hometrack tapping into its extensive data bank to provide expert insight and guidance. This event will take place in Manchester and will cover the North West.

    You will also get to hear from key development players, including Homes England (TBC), housing associations and local authorities.

    About Hometrack

    Hometrack provides tools that enable clients to gain detailed insight into the dynamics of housing affordability at a local area level. This insight is used to inform critical decisions on new build land appraisals, planning negotiations, asset management decisions and investment strategy.

    Hometrack is part of ZPG Plc, owner of some of the UK’s most trusted digital platforms including Zoopla, uSwitch, PrimeLocation and Property Software Group.

    Speakers:

    • Alistair McIntosh, Chief Executive, HQN – Chair
    • Gillian Roll, Head of Strategy and Product Innovation, Home Group
    • Richard Donnell and the Hometrack research and insight team
    • Homes England (TBC)

    Plus housing associations, local authorities and key development players.

    Who should attend?

    This event is essential for the following:

    • Chief executives
    • Development directors
    • Finance directors
    • Development and regeneration teams
    • Housing strategy teams
    • Home ownership teams
    • Policy people
    • Comms/PR/marketing teams
    • Management teams
    • Board members
    • Academics.

    This event will also be held in Birmingham and London.

     

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *
    Early Bird: £259.00 *

    * Please note that all prices are subject to standard VAT. Please call 0845 4747 004 for more information. Early bird ends Friday 23 February 2018.

    Event partner

    HomeTrack logo

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueAlton Towers Resort
    • Address Alton, ST10 4DB
    • Start22 Mar 2018 10:00
    • End22 Mar 2018 16:00

    Business transformation – taking flight 2

    Details

    Business transformation – taking flight 2

    Get out of your comfort zone.

    Following the success of our first business transformation conference at the i360 in Brighton last October – HQN is taking flight once again in the Spring this time at the world famous Alton Towers in Staffordshire.

    This special one-day event, held in association with ROCC, will bring together some of the country’s top change pioneers in a truly unique setting.

    Delegates will have the chance to hear about the latest business transformation trends from inside and outside the housing sector while exploring the wonders of the Alton Towers Resort including its theme park rides and picturesque scenery.

    Housing providers all over the country are embarking on business transformation journeys. Some are focusing on very specific areas while others are recalibrating their entire organisation – or merging with others. And while millions of pounds are being spent on new technology, it is buy-in from colleagues and residents that is most fundamental to a successful change programme.

    Our Taking flight conference will touch on many aspects of business transformation, with sessions covering the following:

    • Successful business transformation strategies from beyond the housing sector
    • Digital services and customer channel shift
    • Implementing system change in the real world
    • The use of IT and data
    • Staff development and culture change
    • Capturing, costing and modelling transformation
    • GDPR – what housing providers need to know
    • Putting it right when things go wrong.

    Rob McWilliam heads a top line-up of business transformation experts confirmed to speak at Alton Towers Resort on 22 March. The former Chief Financial Officer for Asda and Amazon – who received rave reviews from delegates at our first major business transformation conference last year – will be the key note speaker at Taking Flight 2 in March. Other speakers confirmed are:

    • Samantha Young, HQN associate and former Director of Business Transformation, New Charter Housing Group
    • Matt Skinner, Delivery Director, Future Gov
    • Joel Abbey, Associate Partner, CACI
    • Elly Hoult, Business Improvement Director, Notting Hill Housing Trust
    • Paul Taylor, Innovation Coach, Bromford
    • Alison Dean, Director of Housing, Great Places Housing Group. 

    PLEASE NOTE: A pass for the Alton Towers Resort, providing access to the theme park rides and grounds, is included in the delegate  price.

    Hotel rooms are available at the resort with a special price for Taking Flight delegates. Please ask the HQN team for more information.

    Free parking is available.

    What delegates said about our first Taking Flight conference:

    'Really good day giving me lots to think about'

    'Really thought provoking and very relevant to where we are as an organisation'

    'A diverse agenda with lots of thought-provoking content and practical tips for achieving success via business  transformation'

    'It was great to be somewhere different with a unique experience as part of the day'

    About Alton Towers Resort

    HQN's Taking Flight event will take place in the Emperor's Suite at the prestigious Alton Towers Resort Conference Centre.

    First opened as a theme park in 1980, Alton Towers has delivered over 1 billion rides to thrill-seeking guests throughout its 37-year history.

    Based north of the village of Alton in Staffordshire, it is situated in the grounds of a semi-ruined gothic revival country house of the same name, and the former seat of the Earls of Shrewsbury.

    About the event sponsor

    ROCC specialises in providing proven, comprehensive and configurable IT housing systems and solutions that enable simplicity and efficiency.

    ROCC are innovators in the housing sector, with more than 30 years’ experience and over 200 complex projects delivered for housing associations and local authorities.

    www.rocc.com

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *
    Early Bird: £259.00 *

    * Please note that all prices are subject to standard VAT. Please call 0845 4747 004 for more information. Early bird ends Friday 23 February 2018.

    Event sponsors

    ROCC logo

    Click here to download the programme

    Venue map

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueYork
    • Start28 Mar 2018 10:00
    • End28 Mar 2018 14:30

    Housing Ombudsman workshop: managing challenging complaints effectively

    Details

    Housing Ombudsman

    HQN is once again teaming up with the Housing Ombudsman Service for a new series of practical workshops designed to help social landlords handle customer complaints more effectively.

    The practical half-day workshops will be delivered by the Housing Ombudsman’s own expert trainers and will focus on the following themes:

    • Managing complainants with persistent and challenging behaviours
    • Handling anti-social behaviour complaints
    • Putting the matter right
    • When to award compensation and deciding on the right amount
    • Using the learning from complaints to implement positive change.

    Each workshop draws on case studies and best practice examples from the Housing Ombudsman's files. There will also be an opportunity to network with peers from other landlords.

    Please note that this event is designed for social housing professionals responsible for handling complaints.

    This event will also be held in Bristol and London.

    find out more

    Meet At

    Further information

    Delegate fees:
    Member price: £99 + VAT
    Non-member price: £289 + VAT

     Download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueLondon
    • Start29 Mar 2018 10:00
    • End29 Mar 2018 16:00

    One step beyond – the more than just housing conference

    Details

    One step beyond

    As public services face the squeeze in the age of austerity, social housing providers have gone above and beyond the call of duty to support their communities.

    But with a renewed focus on building new homes and calls from the regulator to 'stick to the day job', are the days of community investment numbered or should housing associations and ALMOs continue to do whatever is needed to support local people?

    At our One Step Beyond conference, HQN will shine the spotlight on some pioneering projects across the UK where housing providers have stepped in to provide vital local services, from running schools and newspapers to freeing bed space in hospitals.

    This one-day conference will examine the future role of community development work by social landlords and why measuring its social value has significant benefits for all involved.

    It will also ask the fundamental question – what will the social housing sector look like in ten years time?

    Key sessions and themes include:

    • Does social purpose fit into the future of the housing sector?
    • Education – why a housing association stepped in to support and run local schools
    • Health – the role housing providers can play in taking the pressure off the NHS
    • Financial inclusion – why a housing association is piloting Universal Basic Income in one of its neighbourhoods
    • Profit with a purpose – why a housing association set up its own ethical estate agency
    • Leisure – how a housing association restored a famous pub and turned it into a community cinema and live music venue
    • The future role of community development work
    • Measuring the impact and social value of community investment activities.

    Speakers:

    • Ian Munro, Chief Executive, New Charter
    • Chloe Fletcher, Policy Director, National Federation of ALMOs
    • Gareth Swarbrick, Chief Executive, Rochdale Boroughwide Housing
    • Harriet Bosnell, Director of Health, Care & Support, Curo
    • Two Rivers Housing
    • Phoenix Community Housing

    More to be announced...

    This event will also be held in Cardiff.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *
    Early Bird: £259.00 *

    * Please note that all prices are subject to standard VAT. Please call 0845 4747 004 for more information. Early bird ends Friday 23 February 2018.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

  4. Building strategies – understanding regional housing markets

    Details

    Building strategies

    In association with Hometrack

    With the government promising to build 300,000 homes a year by the end of the current Parliament, housing providers are under pressure to develop across all tenures.

    But as RPs look to take a more commercial approach, do they have a comprehensive understanding of their local housing market to be able to compete in the same space as established private developers?

    Local authorities are also expected to play their part – not only in terms of land and planning but by building affordable homes again.

    Regardless of what type of properties are being developed or where in the country they are built, being able to access accurate and up-to-date information on key factors such as land availability, house prices, affordability and rents is essential.

    During 2018, HQN is teaming up with property market intelligence specialists Hometrack (www.hometrack.com) for a series of regional events designed to give housing providers an insight into local housing markets across the country, focusing on:

    • Predictions for the UK housing market in 2018
    • Analysis of affordability, rents and price trends in your local area
    • Learning from key development players
    • The local authority perspective on land and planning issues.

    Every event will be tailored specifically to the region in which it is taking place with Hometrack tapping into its extensive data bank to provide expert insight and guidance. This event will take place in Birmingham and will cover the West Midlands.

    You will also get to hear from key development players, including Homes England (TBC), housing associations and local authorities.

    About Hometrack

    Hometrack provides tools that enable clients to gain detailed insight into the dynamics of housing affordability at a local area level. This insight is used to inform critical decisions on new build land appraisals, planning negotiations, asset management decisions and investment strategy.

    Hometrack is part of ZPG Plc, owner of some of the UK’s most trusted digital platforms including Zoopla, uSwitch, PrimeLocation and Property Software Group.

    Speakers:

    • Alistair McIntosh, Chief Executive, HQN – Chair
    • Amanda Tomlinson, Chief Executive, Black Country Housing Group
    • Richard Donnell and the Hometrack research and insight team
    • Steve Dallaway, Housing Development Manager, Birmingham City Council
    • Homes England (TBC)

    Plus housing associations, local authorities and key development players.

    Who should attend?

    This event is essential for the following:

    • Chief executives
    • Development directors
    • Finance directors
    • Development and regeneration teams
    • Housing strategy teams
    • Home ownership teams
    • Policy people
    • Comms/PR/marketing teams
    • Management teams
    • Board members
    • Academics.

    This event will also be held in Manchester and London.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *
    Early Bird: £259.00 *

    * Please note that all prices are subject to standard VAT. Please call 0845 4747 004 for more information. Early bird ends Friday 16 March 2018.

    Event partner

    HomeTrack logo

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueManchester
    • Start17 Apr 2018 10:00
    • End17 Apr 2018 16:00

    Spring forward – big decisions for the bottom line

    Details

    Spring forward – big decisions for the bottom line

    2018 promises to be another year of radical change for the housing sector.

    Many housing associations and local authorities are facing fundamental decisions about their future.

    The Spring Statement and a new housing green paper could help or hinder these aspirations. And residents are likely to have a bigger say thanks to the Minister’s roadshows.

    But it's not just policy that will set the agenda. As housing providers become more complex, a deeper understanding of operating models, structure and risk appetite is essential. Do you really know what type of organisation you are now let alone where you want to be in 10 years' time?

    So join HQN chief executive Alistair McIntosh, Housing Finance Network lead associate Ian Parker and a top line-up of speakers to examine some of the big questions facing the sector – and hopefully get some answers.

    Key sessions include:

    • What the Spring Statement means for housing
    • Mergers – why are so many going through? are they delivering? what gets in the way?
    • What do the Global Accounts tell us about VFM?
    • V2 – Is it a 'badge of honour' or one step away from V3?
    • Rise of the tenant voice – impact on operating model, regeneration and merger (no sooner have LSVT ballots been voided by removing the promised council board members – than we get new votes before regeneration)
    • Return of direct government/council borrowing – National Audit Office finds that private finance can add 40% to 70% to costs – will this lead to a re-think?
    • Looking forward to the Housing Green Paper – will there be changes to prevent another Grenfell? Will we really get building this time?
    • The future of LA funding – is Northamptonshire CC just the first?

    Confirmed speakers:

    • Alistair McIntosh, Chief Exeuctive, HQN – Chair
    • Rob Whiteman, Chief Executive, CIPFA
    • Karin Erlander, Director, International Public Finance Ratings, S&P Global Ratings
    • Leslie Channon, Chair, A Voice for Tenants
    • Ian Parker, HQN Housing Finance Network lead associate

    More to be announced

    Biographies:

    Rob Whiteman was appointed as the Chief Executive of CIPFA in September 2013. Before joining the Institute, he was a senior civil servant who worked as the Chief Executive of the UK Border Agency and had previously led the Improvement & Development Agency. Between 2005 and 2010 Whiteman was CEO of the London Borough of Barking and Dagenham. Prior to this role, he was Director of Resources at the London Borough of Lewisham.

    Whiteman is a well-known commentator and writer on public service reform and modernisation on a wide range of areas such as leadership, partnership working across local and central government, and building community cohesion. In 2008 he was named one of the ten most influential people in local government by the Local Government Chronicle. In 2007 and 2009 he carried out the capability reviews of the Department of Health for the Cabinet Office.

    Graduating with a BA (Hons) in Economics and Government from the University of Essex, Whiteman started his management career at WH Smith plc, before moving into the public sector. An accountant by profession, Rob qualified with CIPFA early in his career whilst working at the London Borough of Camden. He has since held several local government finance advisory roles for the Local Government Association and CIPFA, and for many years served as secretary to the Society of London Treasurers.

    This event will also be held in London.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *
    Early Bird: £259.00 *

    * Please note that all prices are subject to standard VAT. Please call 0845 4747 004 for more information. Early bird ends Friday 16 March 2018.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueManchester
    • Start18 Apr 2018 10:00
    • End18 Apr 2018 14:30

    Equality and diversity exchange

    Details

    Equality and diversity exchange

    The event will be led and chaired by: 

    Sasha Deepwell Chief Executive Irwell Valley Housing Association, supported by Chris Root, a national guru and highly respected figure in the field of Equality and Diversity and Dave Ganz, Executive Director of HQN. 

    Topics for the event are: 

    • The next 12 months, what does this year hold for us? Chris’s crystal ball – Chris Root 
    • Diversity and leadership – Sasha Deepwell 
    • Unconscious bias – who me? – Tara Hussain, lead HQN trainer 
    • Sexual harassment – it’s news! – Chris Root 
    • Gender identity – key business issues – Chris Root.

    This event will also be held in London.

    find out more

    Meet At

    Further information

    Price per delegate:
    Members of the Equality and Diversity Exchange: FREE
    Non-members
    1 delegate: £100.00*
    2 delegates: £75.00* each
    3+: £50.00* each

    *Prices include refreshments and lunch, and are subject to VAT at the applicable rate.

    Download the flyer

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Please note that a ‘no-show’ fee of £60.00 will be charged for cancelled free places unless we receive at least 14 days’ notice of your cancellation.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

  5. Building strategies – understanding regional housing markets

    Details

    Building strategies

    In association with Hometrack

    With the government promising to build 300,000 homes a year by the end of the current Parliament, housing providers are under pressure to develop across all tenures.

    But as RPs look to take a more commercial approach, do they have a comprehensive understanding of their local housing market to be able to compete in the same space as established private developers?

    Local authorities are also expected to play their part – not only in terms of land and planning but by building affordable homes again.

    Regardless of what type of properties are being developed or where in the country they are built, being able to access accurate and up-to-date information on key factors such as land availability, house prices, affordability and rents is essential.

    During 2018, HQN is teaming up with property market intelligence specialists Hometrack (www.hometrack.com) for a series of regional events designed to give housing providers an insight into local housing markets across the country, focusing on:

    • Predictions for the UK housing market in 2018
    • Analysis of affordability, rents and price trends in your local area
    • Learning from key development players
    • The local authority perspective on land and planning issues.

    Every event will be tailored specifically to the region in which it is taking place with Hometrack tapping into its extensive data bank to provide expert insight and guidance. This event will take place in London and will cover London and the South East.

    You will also get to hear from key development players, including Homes England (TBC), housing associations and local authorities.

    About Hometrack

    Hometrack provides tools that enable clients to gain detailed insight into the dynamics of housing affordability at a local area level. This insight is used to inform critical decisions on new build land appraisals, planning negotiations, asset management decisions and investment strategy.

    Hometrack is part of ZPG Plc, owner of some of the UK’s most trusted digital platforms including Zoopla, uSwitch, PrimeLocation and Property Software Group.

    Speakers:

    • Alistair McIntosh, Chief Executive, HQN – Chair
    • Katie Bond, Director of Development, Notting Hill Housing
    • Kath Scanlon, Research fellow specialising in housing, London School of Economics
    • Richard Donnell and the Hometrack research and insight team
    • Homes England (TBC)

    Plus housing associations, local authorities and key development players.

    Who should attend?

    This event is essential for the following:

    • Chief executives
    • Development directors
    • Finance directors
    • Development and regeneration teams
    • Housing strategy teams
    • Home ownership teams
    • Policy people
    • Comms/PR/marketing teams
    • Management teams
    • Board members
    • Academics.

    This event will also be held in Manchester and Birmingham.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *
    Early Bird: £259.00 *

    * Please note that all prices are subject to standard VAT. Please call 0845 4747 004 for more information. Early bird ends Friday 23 March 2018.

    Event partner

    HomeTrack logo

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueLondon
    • Start24 Apr 2018 10:00
    • End24 Apr 2018 14:30

    Housing Ombudsman workshop: managing challenging complaints effectively

    Details

    Housing Ombudsman workshop

    HQN is once again teaming up with the Housing Ombudsman Service for a new series of practical workshops designed to help social landlords handle customer complaints more effectively.

    The practical half-day workshops will be delivered by the Housing Ombudsman’s own expert trainers and will focus on the following themes:

    • Managing complainants with persistent and challenging behaviours
    • Handling anti-social behaviour complaints
    • Putting the matter right
    • When to award compensation and deciding on the right amount
    • Using the learning from complaints to implement positive change.

    Each workshop draws on case studies and best practice examples from the Housing Ombudsman's files. There will also be an opportunity to network with peers from other landlords.

    Please note that this event is designed for social housing professionals responsible for handling complaints.

    This event will also be held in Bristol and York.

    find out more

    Meet At

    Further information

    Delegate fees:
    Member price: £99 + VAT
    Non-member price: £289 + VAT

    Download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

  6. IFSM-accredited Fire Risk Assessment for general needs, sheltered and extra care accommodation (three-day course)

    Details

    IFSM-accredited Fire Risk Assessment for general needs, sheltered and extra care accommodation

    Expand your fire risk assessment knowledge and experience with this comprehensive, newly developed and accredited, three-day training programme.

    Specifically designed for the housing sector, this course will give you an understanding of fire safety issues in general needs high and low rise flat blocks and sheltered & extra care housing schemes, and will provide the basics or complement your existing knowledge.

    As well as giving you an awareness of current fire safety legislation and a detailed understanding of the risk assessment process, it also offers a practical hands-on experience when you undertake an actual fire risk assessment as part of the final day assessment, allowing you to put in to practice what you have learned throughout the course.

    Developed with industry professionals, we’ve tailored this course specifically to focus on general needs high and low-rise flat blocks as well as sheltered and extra care accommodation in England and Wales, so you can be assured that the content is relevant to you.

    Expert guidance

    Our trainer, Bob Evans, has over 30 years’ experience in the Fire Service and almost 20 years as a fire safety consultant. With both the knowledge and the practical experience, Bob is well equipped to lead you through the three days.

    Who should attend?

    Delegates will be expected to have some background knowledge of fire safety but may have little or no experience in undertaking fire risk assessments. If you work in health and safety, asset management or are looking for an opportunity to develop your skills, this is for you.

    You’ll put your training into practice in the practical assessment on the final day so you can be confident that you’re able to carry out assessments to a high standard.

    The Institute of Fire Safety Managers (IFSM) has accredited this course.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £799.00 *
    SAFETYnet members: £699.00 *

    * Please note that all prices are subject to standard VAT. Please call 0845 4747 004 for more information. 

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueLondon
    • Start25 Apr 2018 10:00
    • End25 Apr 2018 14:30

    Equality and diversity exchange

    Details

    Equality and diversity exchange

    The event will be led and chaired by: 

    Sasha Deepwell Chief Executive Irwell Valley Housing Association, supported by Chris Root, a national guru and highly respected figure in the field of Equality and Diversity and Dave Ganz, Executive Director of HQN. 

    Topics for the event are: 

    • The next 12 months, what does this year hold for us? Chris’s crystal ball – Chris Root 
    • Diversity and leadership – Sasha Deepwell 
    • Unconscious bias – who me? – Tara Hussain, lead HQN trainer 
    • Sexual harassment – it’s news! – Chris Root 
    • Gender identity – key business issues – Chris Root.

    This event will also be held in Manchester.

    find out more

    Meet At

    Further information

    Price per delegate:
    Members of the Equality and Diversity Exchange: FREE
    Non-members
    1 delegate: £100.00*
    2 delegates: £75.00* each
    3+: £50.00* each

    *Prices include refreshments and lunch, and are subject to VAT at the applicable rate.

    Download the flyer

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Please note that a ‘no-show’ fee of £60.00 will be charged for cancelled free places unless we receive at least 14 days’ notice of your cancellation.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event
    • VenueLondon
    • Start26 Apr 2018 10:00
    • End26 Apr 2018 16:00

    Full speed ahead - are you ready for the Universal Credit roll out?

    Details

    Full steam ahead - are you ready for the Universal Credit roll out?

    Join us for an outstanding series of dynamic, practical seminars that focus on the real impact of UC and how to prepare for and manage in a full service environment.

    These events will help housing providers to dealing with the realities - how to sustain collection performance and how to maintain excellent support and how to help residents to sustain tenancies.

    RIEN Lead, Tony Newman will chair the day, sharing his experience of examining income management services working with UC across the country.

    We’re also delighted to welcome Department of Work and Pensions to these events.

    DWP will bring everyone up to speed with the very latest developments, provide practical tips on engagement and partnership working and answer YOUR questions.

    Welfare benefit expert and trainer, Alison Markantonis will join us to provide practical tips, drawn from her experience working as a frontline benefit advisor, managing UC claims day-to-day for a housing provider.

    Duncan Brown, former Head of Rental Income at London Borough of Hammersmith & Fulham will describe how the council managed a successful transition to UC full service in 2016 and how he has helped other housing providers to improve rent collection.

    We’ll have other case studies on each day and whether you’re a housing association, local authority or ALMO, they’ll help you to:

    • Get the right operational structure and resources in place
    • Ensure effective communication and engagement with residents
    • Understand the staff response to UC and the importance of an efficient UCFS procedure
    • Work in partnership with the DWP, including local Jobcentre Plus teams.

    If you want tips based on learning from the reality of UCFS to enable your organisation to hit the ground running, that will greatly help maximise income, support residents, and boost staff confidence, then this is the event for you!

    Once you've booked your place you’ll be invited to send us your burning questions so that we can make sure you get answers!

    The full programme will be announced in the next few weeks but places are already going FAST - so book now to make sure you don’t miss out!

    This event will also be held in Manchester, Cardiff and Birmingham.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    * Please note that all prices are subject to standard VAT. Please call 0845 4747 004 for more information. 

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueLondon
    • Start01 May 2018 10:00
    • End01 May 2018 16:00

    Spring forward – big decisions for the bottom line

    Details

    Spring forward – big decisions for the bottom line

    2018 promises to be another year of radical change for the housing sector.

    Many housing associations and local authorities are facing fundamental decisions about their future.

    The Spring Statement and a new housing green paper could help or hinder these aspirations. And residents are likely to have a bigger say thanks to the Minister’s roadshows.

    But it's not just policy that will set the agenda. As housing providers become more complex, a deeper understanding of operating models, structure and risk appetite is essential. Do you really know what type of organisation you are now let alone where you want to be in 10 years' time?

    So join HQN chief executive Alistair McIntosh, Housing Finance Network lead associate Ian Parker and a top line-up of speakers to examine some of the big questions facing the sector – and hopefully get some answers.

    Key sessions include:

    • What the Spring Statement means for housing
    • Mergers – why are so many going through? are they delivering? what gets in the way?
    • What do the Global Accounts tell us about VFM?
    • V2 – Is it a 'badge of honour' or one step away from V3?
    • Rise of the tenant voice – impact on operating model, regeneration and merger (no sooner have LSVT ballots been voided by removing the promised council board members – than we get new votes before regeneration)
    • Return of direct government/council borrowing – National Audit Office finds that private finance can add 40% to 70% to costs – will this lead to a re-think?
    • Looking forward to the Housing Green Paper – will there be changes to prevent another Grenfell? Will we really get building this time?
    • The future of LA funding – is Northamptonshire CC just the first?

    Confirmed speakers:

    • Alistair McIntosh, Chief Exeuctive, HQN – Chair
    • Rob Whiteman, Chief Executive, CIPFA
    • Karin Erlander, Director, International Public Finance Ratings, S&P Global Ratings
    • Leslie Channon, Chair, A Voice for Tenants
    • Ian Parker, HQN Housing Finance Network lead associate

    More to be announced

    Biographies:

    Rob Whiteman was appointed as the Chief Executive of CIPFA in September 2013. Before joining the Institute, he was a senior civil servant who worked as the Chief Executive of the UK Border Agency and had previously led the Improvement & Development Agency. Between 2005 and 2010 Whiteman was CEO of the London Borough of Barking and Dagenham. Prior to this role, he was Director of Resources at the London Borough of Lewisham.

    Whiteman is a well-known commentator and writer on public service reform and modernisation on a wide range of areas such as leadership, partnership working across local and central government, and building community cohesion. In 2008 he was named one of the ten most influential people in local government by the Local Government Chronicle. In 2007 and 2009 he carried out the capability reviews of the Department of Health for the Cabinet Office.

    Graduating with a BA (Hons) in Economics and Government from the University of Essex, Whiteman started his management career at WH Smith plc, before moving into the public sector. An accountant by profession, Rob qualified with CIPFA early in his career whilst working at the London Borough of Camden. He has since held several local government finance advisory roles for the Local Government Association and CIPFA, and for many years served as secretary to the Society of London Treasurers.

    This event will also be held in Manchester.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *
    Early Bird: £259.00 *

    * Please note that all prices are subject to standard VAT. Please call 0845 4747 004 for more information. Early bird ends Friday 16 March 2018.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueManchester
    • Start03 May 2018 10:00
    • End03 May 2018 16:00

    Full speed ahead - are you ready for the Universal Credit roll out?

    Details

    Full steam ahead - are you ready for the Universal Credit roll out?

    Join us for an outstanding series of dynamic, practical seminars that focus on the real impact of UC and how to prepare for and manage in a full service environment.

    These events will help housing providers to dealing with the realities - how to sustain collection performance and how to maintain excellent support and how to help residents to sustain tenancies.

    RIEN Lead, Tony Newman will chair the day, sharing his experience of examining income management services working with UC across the country.

    We’re also delighted to welcome Department of Work and Pensions to these events.

    DWP will bring everyone up to speed with the very latest developments, provide practical tips on engagement and partnership working and answer YOUR questions.

    Welfare benefit expert and trainer, Alison Markantonis will join us to provide practical tips, drawn from her experience working as a frontline benefit advisor, managing UC claims day-to-day for a housing provider.

    Duncan Brown, former Head of Rental Income at London Borough of Hammersmith & Fulham will describe how the council managed a successful transition to UC full service in 2016 and how he has helped other housing providers to improve rent collection.

    We’ll have other case studies on each day and whether you’re a housing association, local authority or ALMO, they’ll help you to:

    • Get the right operational structure and resources in place
    • Ensure effective communication and engagement with residents
    • Understand the staff response to UC and the importance of an efficient UCFS procedure
    • Work in partnership with the DWP, including local Jobcentre Plus teams.

    If you want tips based on learning from the reality of UCFS to enable your organisation to hit the ground running, that will greatly help maximise income, support residents, and boost staff confidence, then this is the event for you!

    Once you've booked your place you’ll be invited to send us your burning questions so that we can make sure you get answers!

    The full programme will be announced in the next few weeks but places are already going FAST - so book now to make sure you don’t miss out!

    This event will also be held in London, Cardiff and Birmingham.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    * Please note that all prices are subject to standard VAT. Please call 0845 4747 004 for more information. 

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueLondon
    • Start08 May 2018 10:00
    • End08 May 2018 16:00

    Lessons from the winter health crisis – how housing can help the NHS

    Details

    Lessons from the winter health crisis

    Another year, another winter health crisis… How can we help?

    Figures from NHS Improvement, one of the regulators in England, show that this winter is proving to be the most difficult for more than a decade. Since the start of December 2017, hospitals have seen only 82.3% of patients who attended A&E within the four-hour target. That is the worst performance since the target was introduced in 2004.

    The housing sector has been talking about how it can help the NHS for years and now is the time for action. We think we have solutions, so why isn't anybody listening? Why aren’t they acted on?

    It's across all areas – bed blocking, hospital transfers, social care and independent living, mental health, drug and alcohol support, relieving pressure on A&E.

    This practical workshop reflects on the learning – from this year's crisis and previous years, from different models operating in this country and abroad. Representatives from health and care will talk about the practical difficulties that they face.

    The day will also provide the housing sector with the opportunity to come up with an offer that gets to the heart of the problem and helps plug some key gaps – resources, skills, expertise.

    Key sessions:

    • An overview of the 2017-18 winter health crisis and why this doesn't happen in Scandinavia
    • Health professionals on the practical problems they encounter working in the NHS
    • The role of housing providers in delivering 'New Models of Care'
    • Looking ahead to the social care Green Paper
    • Housing and health partnerships - why we need to start talking the same language.

    Workshops:

    • Q&A – what does the housing sector bring to the table?
    • Respite care (to include live in accommodation and outreach services)
    • Mental health
    • Older people
    • Helping in an emergency/crisis
    • How can housing really help? The practicalities and steps needed to make it happen.

    Speakers:

    • Vic Rayner, Executive Director, National Care Forum
    • Dr Tim Brown, Senior Research Associate in Housing and Local Government, De Montfort University and HQN associate
    • Patricia Dearnaley, HQN associate
    • Vanessa Walker, Non-Executive Director, Hull and East Yorkshire Hospitals NHS Trust; housing association board member and councillor on East Riding Council

    More to be announced

    Biographies:

    Vic Rayner is Executive Director of the National Care Forum and has many years’ experience of working in the voluntary and community sector, with a particular focus on housing, care and support sectors. She spent the last seven years as the CEO of Sitra – a leading national membership body championing excellence in housing, health, care and support. As CEO, Vic sat on a wide range of governmental and sector wide bodies including DWP, DCLG, CQC and ADASS steering groups.

    Vic is the independent Chair of the Brighton and Hove Fairness Commission, tackling inequalities and promoting social justice within the locality. She is also a Director of the London Housing Foundation, funding innovation and best practice in homelessness provision, and trustee of Hestia. Vic has an MBA (Distinction), MA and BA (Hons) in Politics, Philosophy and Economics.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *
    Early Bird: £259.00 *

    * Please note that all prices are subject to standard VAT. Please call 0845 4747 004 for more information. Early bird ends Friday 6 April 2018.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueLondon
    • Start16 May 2018 09:00
    • End16 May 2018 11:30

    Improving performance and creating efficiency around income collection for Universal Credit - FREE breakfast seminar

    Details

    Improving performance and creating efficiency around income collection for Universal Credit - FREE breakfast seminar

    HQN and Mobysoft are hosting a free breakfast seminar examining ways social housing providers can improve their income collection performance and generate wider efficiencies for their business.

    The morning seminar will run from 9.00am to 11.30am and include a series of presentations by landlords highlighting how they are looking to protect revenues against Universal Credit, as well as the opportunity to network with fellow housing professionals.

    Speakers will include:

    • Dominic Cain, Director of Exchequer at Southwark Council
    • Kristian Melgaard Director of Customer Contact at Moat.

    About Rentsense

    Rentsense is a cloud based predictive analytic solution that optimises frontline income management workload. It creates and embeds significant efficiencies within the income function, reduces officer caseload on average by 50.8% and frees up 31% income team capacity. Landlords are using Rentsense to protect revenues, create efficiencies and mitigate welfare reform, it is also helping landlords reduce their arrears by an average of 15.8% in year one.

    Testimonials:

    “RentSense has dramatically reduced our arrears case load on a weekly basis. We have seen case load reductions of 56% per week, this has resulted in an officer capacity (or FTE) of 1.29, these efficiencies have allowed our officers to ensure that they spend quality time on those cases that need it.” Melville Housing.

    “On the day of go live and training RentSense reduced our overall caseload from 2,761 to just 744 cases.” South Yorkshire Housing Association.

    “RentSense is a business critical application.” Merthyr Valleys Homes.

    Please note: HQN does not officially endorse the RentSense software but we believe our members will welcome the opportunity to hear more about the benefits it could bring to their organisation.

    This event will also be held in Leeds.

     

    find out more

    Meet At

    Further information

    Delegate fees:
    This is a FREE breakfast seminar

    Cancellations and substitutions:

    Please note that a ‘no-show’ fee of £60.00 will be charged for cancelled free places unless we receive at least 14 days’ notice of your cancellation.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueLondon
    • Start23 May 2018 10:00
    • End23 May 2018 16:00

    Managing compliance

    Details

    Managing compliance

    Join us for an informative day crammed full of useful information relating to key compliance areas.

    • Fire safety
    • Asbestos management
    • Water hygiene
    • Passenger lifts
    • Radon (including what the tighter controls and new lower radon exposure limits mean to your organisation)
    • Electrical safety.

    Who should attend

    CEOs, board members, compliance managers, directors and health and safety professionals.

    Our speakers

    We have a selection of speakers who are experts in their field, The day will be chaired by Vicki Cutler who, as a Chartered Fellow of IOSH, has worked in the social housing sector as a health, safety and compliance specialist for many years. Vicki will be joined by:

    • Bob Evans, Fire Safety Consultant in the social housing sector
    • Matt Dawes, Senior Asbestos Trainer with Bradley Environmental
    • Chris Brown, Independent Water Hygiene Consultant
    • Nicky Hutt, Radon Services Team Leader at Public Health England
    • Spencer Henry, Electrical Consultant at Morgan Lambert
    • Steve Ware, Assistant Director at Gerald Honey Partnerships Ltd. 

    This event will also be held in York.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    * Please note that all prices are subject to standard VAT. Please call 0845 4747 004 for more information. 

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueCardiff
    • Start24 May 2018 10:00
    • End24 May 2018 16:00

    Full speed ahead - are you ready for the Universal Credit roll out?

    Details

    Full steam ahead - are you ready for the Universal Credit roll out?

    Join us for an outstanding series of dynamic, practical seminars that focus on the real impact of UC and how to prepare for and manage in a full service environment.

    These events will help housing providers to dealing with the realities - how to sustain collection performance and how to maintain excellent support and how to help residents to sustain tenancies.

    RIEN Lead, Tony Newman will chair the day, sharing his experience of examining income management services working with UC across the country.

    We’re also delighted to welcome Department of Work and Pensions to these events.

    DWP will bring everyone up to speed with the very latest developments, provide practical tips on engagement and partnership working and answer YOUR questions.

    Welfare benefit expert and trainer, Alison Markantonis will join us to provide practical tips, drawn from her experience working as a frontline benefit advisor, managing UC claims day-to-day for a housing provider.

    Duncan Brown, former Head of Rental Income at London Borough of Hammersmith & Fulham will describe how the council managed a successful transition to UC full service in 2016 and how he has helped other housing providers to improve rent collection.

    We’ll have other case studies on each day and whether you’re a housing association, local authority or ALMO, they’ll help you to:

    • Get the right operational structure and resources in place
    • Ensure effective communication and engagement with residents
    • Understand the staff response to UC and the importance of an efficient UCFS procedure
    • Work in partnership with the DWP, including local Jobcentre Plus teams.

    If you want tips based on learning from the reality of UCFS to enable your organisation to hit the ground running, that will greatly help maximise income, support residents, and boost staff confidence, then this is the event for you!

    Once you've booked your place you’ll be invited to send us your burning questions so that we can make sure you get answers!

    The full programme will be announced in the next few weeks but places are already going FAST - so book now to make sure you don’t miss out!

    This event will also be held in Manchester, London and Birmingham.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    * Please note that all prices are subject to standard VAT. Please call 0845 4747 004 for more information. 

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueLondon
    • Start12 Jun 2018 10:00
    • End12 Jun 2018 16:00

    Resilience Clinic 2018: risk management, business continuity and bowties

    Details

    Resilience clinic 2018

    As social housing providers become increasingly complex and commercial entities, how do you ensure you are prepared for every eventuality?

    The role of risk management and business continuity go hand-in-hand and have arguably never been more important.

    Dangers lurk around every corner. From winter working to the roll out of Universal Credit - plans need to be in place and well communicated so everyone involved with the organisation understands they have a role to play.

    For our 2018 Resilience Clinics, HQN is teaming up with specialist risk management company Commercial Initiatives to deliver practical advice on how to deliver a better programme for your staff, residents and other stakeholders.

    The day will focus on the new Business Continuity Good Practice Guidelines for 2018 and how organisations can benefit from adopting the 'bowtie' approach to risk management.

    The fully interactive event will also give delegates the opportunity to participate in a mini exercise highlighting how a major incident impacts the whole organisation and why contingency planning is so important.

    Sessions will focus on:

    • The benefits of the 2018 Business Continuity Good Practice Guidelines
    • The 'bowtie' approach to risk management
    • Business impact analysis
    • Up-to-date and useable plan writing
    • What if? Business continuity exercises for your incident team including office, staff, IT and stock scenarios. 

    About Commercial Initiatives

    Commercial Initiatives has developed functional Business Continuity Management Systems (BCMS) for housing associations and groups over the last 14 years. It brings together experts in the fields of incident management, disaster recovery, crisis communications and information security.

    This event will also be held in Manchester.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £209.00 *
    Members of any HQN network: £179.00 *
    Early Bird: £195.00 *

    * Please note that all prices are subject to standard VAT. Please call 0845 4747 004 for more information. Early bird ends Friday 11 May 2018.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueBirmingham
    • Start14 Jun 2018 10:00
    • End14 Jun 2018 16:00

    Full speed ahead - are you ready for the Universal Credit roll out?

    Details

    Full steam ahead - are you ready for the Universal Credit roll out?

    Join us for an outstanding series of dynamic, practical seminars that focus on the real impact of UC and how to prepare for and manage in a full service environment.

    These events will help housing providers to dealing with the realities - how to sustain collection performance and how to maintain excellent support and how to help residents to sustain tenancies.

    RIEN Lead, Tony Newman will chair the day, sharing his experience of examining income management services working with UC across the country.

    We’re also delighted to welcome Department of Work and Pensions to these events.

    DWP will bring everyone up to speed with the very latest developments, provide practical tips on engagement and partnership working and answer YOUR questions.

    Welfare benefit expert and trainer, Alison Markantonis will join us to provide practical tips, drawn from her experience working as a frontline benefit advisor, managing UC claims day-to-day for a housing provider.

    Duncan Brown, former Head of Rental Income at London Borough of Hammersmith & Fulham will describe how the council managed a successful transition to UC full service in 2016 and how he has helped other housing providers to improve rent collection.

    We’ll have other case studies on each day and whether you’re a housing association, local authority or ALMO, they’ll help you to:

    • Get the right operational structure and resources in place
    • Ensure effective communication and engagement with residents
    • Understand the staff response to UC and the importance of an efficient UCFS procedure
    • Work in partnership with the DWP, including local Jobcentre Plus teams.

    If you want tips based on learning from the reality of UCFS to enable your organisation to hit the ground running, that will greatly help maximise income, support residents, and boost staff confidence, then this is the event for you!

    Once you've booked your place you’ll be invited to send us your burning questions so that we can make sure you get answers!

    The full programme will be announced in the next few weeks but places are already going FAST - so book now to make sure you don’t miss out!

    This event will also be held in Manchester, London and Cardiff.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    * Please note that all prices are subject to standard VAT. Please call 0845 4747 004 for more information. 

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueManchester
    • Start14 Jun 2018 10:00
    • End14 Jun 2018 16:00

    Resilience Clinic 2018: risk management, business continuity and bowties

    Details

    Resilience clinic 2018

    As social housing providers become increasingly complex and commercial entities, how do you ensure you are prepared for every eventuality?

    The role of risk management and business continuity go hand-in-hand and have arguably never been more important.

    Dangers lurk around every corner. From winter working to the roll out of Universal Credit - plans need to be in place and well communicated so everyone involved with the organisation understands they have a role to play.

    For our 2018 Resilience Clinics, HQN is teaming up with specialist risk management company Commercial Initiatives to deliver practical advice on how to deliver a better programme for your staff, residents and other stakeholders.

    The day will focus on the new Business Continuity Good Practice Guidelines for 2018 and how organisations can benefit from adopting the 'bowtie' approach to risk management.

    The fully interactive event will also give delegates the opportunity to participate in a mini exercise highlighting how a major incident impacts the whole organisation and why contingency planning is so important.

    Sessions will focus on:

    • The benefits of the 2018 Business Continuity Good Practice Guidelines
    • The 'bowtie' approach to risk management
    • Business impact analysis
    • Up-to-date and useable plan writing
    • What if? Business continuity exercises for your incident team including office, staff, IT and stock scenarios. 

    About Commercial Initiatives

    Commercial Initiatives has developed functional Business Continuity Management Systems (BCMS) for housing associations and groups over the last 14 years. It brings together experts in the fields of incident management, disaster recovery, crisis communications and information security.

    This event will also be held in London.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £209.00 *
    Members of any HQN network: £179.00 *
    Early Bird: £195.00 *

    * Please note that all prices are subject to standard VAT. Please call 0845 4747 004 for more information. Early bird ends Friday 11 May 2018.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

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